Marius FAILLOT DEVARRE

management business business communication communication business management office skills skills harcourt hill relationship thinking leadership change balance office project management success workplace conflict decimal trinity college customer service nic personal development governance security customer iso goals employee colleague anger man values trinity college cambridge iso 17799 information security governance framework information security components information security culture cobit energy opportunity marketing stress employability life network small business family behavioral organization challenges productivity osi lans tcp/ip work proportion percentages hexadecimal information security behavior estimating computer averages risk management corporate governance it audit business information risk information security governance information security information security management binary operational management compliance management math systems behaviour learning wan networking devices and topologies negativity session extranet pessimism encapsulation human resources application presentation physical media transport improve project development intranet internet overcoming strategies it professionals it obstacles manager positive cambridge people management resource allocation perfectionism personal life stress management negative thinking equilibrium high-stress level procrastinating time management assertiveness carreer behavior organizational change change cycle rethinking thinking growth continuum training business skills time management mission statements and vision statements strategic management selling professional advanced skills ratios career women business leader complaints information systems security handling customer internal customer hr human resource management professional life effective business writing project parameters pest analysis project execution project planning project closing project initiation effective business meetings project charter project controlling personal effective administrative support professional customer relationship management business etiquette and professionalism assertive communication anger management at work advanced skills for administrative professionals service efficient energy use working time services fundamentals o bstacles pos itive hrm interaction business school international baccalaureate measuring customer satisfaction writing satisfaction strategic planning ppl aviation flying airplane be haviour take-off flight assertive achieving balance in professional and personal lif strategic management is defined as the set of deci basic principles and practices of marketing taking control of your time hostility bleaters corporate personality knowledge warden knowledge management strengths people management knowledge leadership skills business needs business analysis business analyst process concepts people skills team leaders supervisors executives prosper knowledge experts office services management; teamwork teambuilding team leader managing leading virtual team fundamental principles change strategies undamentals pers onal dirty diggers managers weaknesses perfectionists change strategies ethic difficult person ; communication time decorum finger- pointers aggressive hostile http-based rest ipc inter process communication mechanism json kontena prometheus protocol buffers rac call-flow process customer interactions verbal cues nonverbal cues listening speaking observing interacting self-assurance customer service environment customer service representative point of contact adapt step agile approach sabsa theory of anomie cryptography algorithms asymmetric-key steganography hash functions block ciphers one-time pad entropy cryptographic key it security for end-users microservices monolith granularity devops docker apache kafka api layer cli tools code-to-code communication encapsulated microservices vision and values shared vision organisational goals and initiatives corporate objectives environmental analysis and needs assessment competitive advantages and product differentiation value chain porter’s model communication strategies communications model collaboration methods administration alignment brainstorming business jargon corporate structure it alignment it department it jargon it strategy porter's model collaboration http api adopt agile transitioning awareness desire ability agile project management model phases adapting and closing daily scrum daily stand-up envisioning exploring promote scrum lightweight framework speculating aligning it and business strategies business and it enterprise architecture aligning it project manager coach developing high-performance performance empowerment people planning team types of networks the osi model tcp/ip stack data-link types of networks stack the osi model pmbok leader managing it projects project management body of knowledge ict project management it project managers project phases it project manager it and business managers technical professionals wireless technologies wireless osi reference model system cisco voip network devices osi reference model routing wans sip ip switching networking interconnecting computer system excellence visionary team diversity team members team roles hypervisor server virtualization vms hyper-v vm virtualization virtual servers virtual machines virtual applications information technology governance information behavioral aspects end-user security behaviors behaviours security policy compliance certified information systems security professiona cissp isc ciso isaca cism information security behaviour organisation’s mission creativity information technology it project project management tools project plan project quality project development rules of work space etiquette the three c's of good communication the etiquette of office romances business introductions and handshakes the etiquette of business attire the new rules for business chivalry appropriate behavior the correct etiquette for handling conflicts business etiquette the etiquette of offering opinions two company decision-making processes etiquette and the authority to lead ict vmware cloud virtual machine