Personal Information
Organization / Workplace
Phoenix, Arizona Area United States
Occupation
President at INTERPROM | Coach | Consultant | Executive Advisor | Trainer | Auditor | ISO/IEC 20000
Industry
Technology / Software / Internet
Website
www.interpromusa.com
About
I am a coach, consultant, speaker, author, advisor, trainer and auditor, specialized in areas including service management, information security management, organizational change management, governance, risk management, business continuity management and business relationship management.
I have helped elevating 100s of organizations’ service quality levels, business relationship maturity, business and process performance, and increased their levels of effectiveness and efficiencies enabling their business success and growth.
I am coaching, mentoring and advising C-levels of multi-billion dollar companies in their quest for results beating market and customer expectations.
Tags
certification
service management
service improvement
iso/iec 20000
training
itil
service design
process
management
best practices
iso/iec 27001
education and training
culture
customer experience
customer service
change management
business development
portfolio
devops
quality
customer relationship management
business plan
cybersecurity
iso/iec 27032
risk management
information security
security
internet
emergency incidents
business disruptions
bcms
business continuity
iso 22301
digital transformation
process improvement
itsm
cbrm
value
business relationship management
brm
brmp
compliance
fitsm
transformation
iso/iec 20000 foundation
audit
iso/iec 27001 foundation
email
social networking
application
infrastructure
information technology
online shopping
online business
See more
Presentations
(9)Personal Information
Organization / Workplace
Phoenix, Arizona Area United States
Occupation
President at INTERPROM | Coach | Consultant | Executive Advisor | Trainer | Auditor | ISO/IEC 20000
Industry
Technology / Software / Internet
Website
www.interpromusa.com
About
I am a coach, consultant, speaker, author, advisor, trainer and auditor, specialized in areas including service management, information security management, organizational change management, governance, risk management, business continuity management and business relationship management.
I have helped elevating 100s of organizations’ service quality levels, business relationship maturity, business and process performance, and increased their levels of effectiveness and efficiencies enabling their business success and growth.
I am coaching, mentoring and advising C-levels of multi-billion dollar companies in their quest for results beating market and customer expectations.
Tags
certification
service management
service improvement
iso/iec 20000
training
itil
service design
process
management
best practices
iso/iec 27001
education and training
culture
customer experience
customer service
change management
business development
portfolio
devops
quality
customer relationship management
business plan
cybersecurity
iso/iec 27032
risk management
information security
security
internet
emergency incidents
business disruptions
bcms
business continuity
iso 22301
digital transformation
process improvement
itsm
cbrm
value
business relationship management
brm
brmp
compliance
fitsm
transformation
iso/iec 20000 foundation
audit
iso/iec 27001 foundation
email
social networking
application
infrastructure
information technology
online shopping
online business
See more