Business ethics at workplace

Business Ethics at Workplace
Where Values and Cultures Meet
By: SQST

What Do We Mean When We Say,
“Act Like a Professional”?

Professionalism
Professionalism isn’t just a set of appearances–neatness, good
grooming, “shop talk” and the likes. Nor is it just technical skill;
many technically skilled people are not really professional.
Professionalism is defined by who we are (inner character), what
we do (behavior exhibited) and how others perceive us (image
projected).

To be a Professional one needs a strong
WORK ETHICS

Definition of Work Ethics
 Ethics is a collection of values and behaviors which people feel are moral
 In other words, ―”ethics” is the name we give to our values or good
behavior
 Work ethic is the collection of all the values and actions that people feel
are appropriate in the work place

Work Ethics Performance Standards
To be successful in a career you must possess both strong occupational skills
and good work ethics.
The following are ten areas of work ethic traits and performance standards,
that you will be presented and expected to exhibit in the workplace
 Attendance
 Character
 Teamwork
 Appearance
 Attitude
 Productivity
 Organizational skills
 Communication
 Cooperation
 Respect

Reliable, consistent attendance is a requirement and
essential function of all staff positions. Employees are
expected to be punctual and dependable in order to meet
the needs of their department. When employees are
absent or tardy, work and service are interrupted and an
additional burden is placed on colleagues. Attendance
and reliability are important factors in evaluating
individual performance and continued employment.
1
Attendance

How to Maintain Good Attendance
 Make work a high priority
 Know you schedule
 Make use of an alarm clock
 Get enough sleep
 Arrange your transportation
 Inform your supervisor of an absence

 Display a high level of effort and commitment to
performing and completing work
 Be honest in all situations
 Demonstrate trustworthiness and responsible behavior
 Displays loyalty, dependability, reliability, initiative, and
self-discipline
2
Character

Loyalty
 In return for salary and benefits, the firm expects loyalty
 With loyalty comes a sense of pride
 All employees are goodwill ambassadors and salespeople for their company
 Employees must keep company ―”secrets”
 The more the company succeeds the more you will succeed
 If you can not feel faithfulness and allegiance to your company, you should
seek a job elsewhere

Honesty
Honesty is a sign of trust in the workplace. Honesty doesn't mean you say everything that
pops up in your mind. But, it does mean you tell the truth. Co-workers and clients depend on
you to make trustworthy decisions based on integrity.
 Never lie on your:
 Application
 Time sheet
 Expense statements
 Never cheat a:
 Customer
 Associate
 Employer

Trustworthiness
Trustworthiness means people can count on you to get the job done and get it done right.
According to "Forbes", trustworthy leaders get expected results, even if it means doing extra
research or committing to a heavier work load.
 Dependability & reliability = trustworthiness
 Higher trust = higher pay!!
 Complete a task –earn some trust
 Employers quickly see who can handle responsibility

Initiative
When employees have initiative, they are willing to see that work gets done.
 People with initiative are:
 Motivated
 Enthusiastic
 Industrious
 Hard working

Self-Discipline & Self-Responsibility
 Self-discipline is a part of accepting responsibility
 Self-discipline requires the handling of emotions

 Encourage and facilitate cooperation, pride, trust, and group identity
 Foster commitment and team spirit
 Facilitate cooperation
 Respect the rights of others
 Displays a customer service attitude
 Seeks opportunities for constant growth
3
Teamwork

 Appearance deals with every aspect of how we perceive an individual.
In an instant, we form opinions about a person based on:
 Appearance
 Smell
 Cleanliness
 Mannerisms
4
Appearance
 Depending on the career, acceptable appearances
will vary
 Regardless of the job, there is no excuse for not
being groomed correctly

 Attitude determines how successful we will be
 Appears self-confident
 Set realistic expectations
 Willing to learn new skills
 Setting realistic goals, and working to achieve
them, helps us to continually grow and develop
5
Attitude

 Make good use of your time
 Do the work correctly
 Quality and timelines are prized
 Cooperation is the key to productivity
 Help out whenever asked
 Do “extras” without being asked
 Make up missed assignments in a timely manner
 Stay on task and utilize time constructively
 Take pride in your work
6
Productivity

 Arrange work space and tools so/such that you know where everything is all the
time
 Prioritize and manage time and stress effectively
 Utilize time and resources to get the most out of both
 Follow a daily to-do list
 Takes notes so that you don’t have to remember everything
 Demonstrate flexibility in adapting to changes
 Ask for help - Many are scared to ask for help
7
Organizational skills

 Communicate accurate information in a professional and courteous manner
 Displays appropriate nonverbal (eye contact, body language) skills
 Listen attentively to others
 Be assertive and respectful
 Always think before you speak
8
Communication

 Convey a willingness to assist others
 Work to resolve conflicts and to identify solutions in which all parties benefit
 Demonstrate concern for treating people fairly and equitably
 Follow the chain of command in resolving conflicts
 Appropriately handles criticism, conflicts, and complaints
 Demonstrates problem-solving capability
 Maintains appropriate relationships with supervisors
9
Cooperation

 Treat everyone with respect and courtesy
 Deal appropriately with cultural/racial diversity
 Say “thank you” whenever someone does something for you
 Apologize when you make a mistake or hurt someone
 Accept and acknowledge an individuals talent and knowledge
 Help others willingly
10
Respect

“A good work ethic is key to being successful at anything
in life and will make you a more valuable employee”

Business ethics at workplace

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