1. Open Service Cloud Lightning! 2. Click on "Show Navigation Menu" 3. Click on "Contacts" 4. Tick the contact that you want to change owner of the contact 5. Click on "Settings" icon 6. Click on "New" 7. Enter "List Name" here 8. Enter "List API Name" here 9. Select "Who sees this list view?" from here 10. Click on "Save"