Hpe program rating #5 ops performance feedback
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A formalized root cause analysis process is used to identify the root causes of incidents and near misses. The incident investigation teams include personnel with relevant knowledge. All operations personnel receive introductory training in incident investigation, while supervisors and team leaders receive advanced training. Near misses and errors are encouraged to be self-reported without punitive action. Root cause analysis produces recommendations to address systemic problems, which are evaluated and tracked. A lessons learned program captures information to improve safety and effectiveness, and disseminates lessons learned. Lessons learned are summarized and shared in a timely manner, and follow-up monitoring assesses implementation and effectiveness.
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Good practice note procedure validationPMHaas The document discusses evaluating the usability of procedures. It emphasizes that procedures must be both technically correct and easy to use. A two-phase evaluation process is recommended, including a desktop review to check for adherence to writing guidelines, followed by an in-plant simulation with an operator walking through the procedure while being observed. This helps identify any issues with understandability, logical flow, or potential for errors before the procedure is put into actual use. Establishing formal procedure development and review processes helps ensure procedures are properly validated for usability.
Good practice note ojt
Good practice note ojtPMHaas On-the-job training (OJT) should follow the principles of instructional design like classroom training. It involves analyzing training needs, deriving learning objectives, and evaluating trainees. The OJT setting allows for hands-on practice and demonstration of skills. Instructors should take advantage of this by allowing time for practice and demonstrating proper attitudes. They should also identify areas away from the work environment for discussing knowledge. OJT includes both training and evaluation, with instructors using checklists linked to objectives to guide both. Common instructor errors to avoid are moving too fast, not providing context, failing to individualize instruction, and not allowing enough practice time.
Hf procedure writing part c
Hf procedure writing part cPMHaas Third of a three-part Good Practice Note for application of Human Factors in the design/writing of operations procedures
Hf procedure writing part b
Hf procedure writing part bPMHaas The document provides guidance on writing procedures that address special types of steps, including non-sequential steps, repeated steps, concurrent steps, time-dependent steps, and conditional statements. It emphasizes clearly stating the logic and relationships between steps to avoid assumptions and reduce errors. Special statements and formatting are recommended to specify conditions under which steps should or should not be performed.
Hpe program rating #6 measurement system
Hpe program rating #6 measurement systemPMHaas Series of six rating sheets to provide a high-level, subjective evaluation of the design of various elements of a Human Performance Engineering Program. Sheet #6 is for the Performance Measurement System used to aid/drive continuous improvment in human performance.
Hpe program rating #4 human factors engineering
Hpe program rating #4 human factors engineeringPMHaas Series of six rating sheets to provide a high-level, subjective evaluation of the design of various elements of a Human Performance Engineering Program. Sheet #4 is for the Human Factors Engineering program.
Hpe program rating #3 training
Hpe program rating #3 trainingPMHaas Series of six rating sheets to provide a high-level, subjective evaluation of the design of various elements of a Human Performance Engineering Program. Sheet #3 is for the Training Program.
Hpe program rating #2 procedures
Hpe program rating #2 proceduresPMHaas Series of six rating sheets to provide a high-level, subjective evaluation of the design of various elements of a Human Performance Engineering Program. Sheet #2 is for the Procedures system.
Good practice note procedure validation
Good practice note procedure validationPMHaas 1) The document discusses the importance of evaluating the usability of procedures to ensure they are easy to understand and perform correctly. It emphasizes that procedures must be technically accurate, complete, and usable by the expected users.
2) It recommends a two-phase evaluation process including a desktop review and in-plant simulation to identify any issues. The desktop review focuses on writing quality while the in-plant simulation realistically tests using the procedure.
3) Identified issues should be documented and recommendations made to improve the procedure before final approval and use in operations. Proper evaluation helps ensure procedures are usable and will not cause errors during actual use.
Twelve Things ... Use Procedures
Twelve Things ... Use ProceduresPMHaas The document outlines 12 things that operations managers can do to ensure everyone follows procedures every time. These include: 1) documenting a clear procedure usage policy with responsibilities and consequences; 2) emphasizing procedures are an operator aid, not a weakness; 3) ensuring supervisor commitment to the policy; 4) providing detailed guidelines for each procedure type; 5) maintaining technically accurate procedures; 6) making procedures accessible in the field; 7) fostering a culture of "thinking compliance" not blind compliance.
Hf procedure writing part a
Hf procedure writing part aPMHaas The document provides guidelines for writing clear and effective procedures. It recommends using simple active statements with action verbs and direct objects. It suggests identifying specific job positions responsible for actions. Steps should contain a single action and avoid hidden instructions. Lists of objects for an action should be vertical. Positive language is preferred over negative. Useful information can be added for context but should not overexplain trivial tasks.
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