Operational Analytics Made Easy
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Every Angle is an operational analytics platform that fills the "solution gap" between operational execution and business IT systems. It empowers users to "Know More" through built-in intelligence and insight and "Act Faster" through self-service reporting, analysis and actionable insights. Premier Foods implemented Every Angle to improve understanding of issues across processes, control key processes, and improve outcomes related to customer service, responsiveness and costs. They were able to develop reports and dashboards more quickly than with their previous system to gain insights into areas like orders to cash, stock reservations and master data quality.
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Operational Analytics Made Easy
- 1. Operational analytics made easy Neil Hitchcock, Luke Read and Larry O’Brien Tuesday 6th June 2017
- 2. 1 Why Control Towers? Operational Analytics - easy? Premier Foods – a user experience What’s Every Angle? 2 3 4 Every Angle: Empowering you to Know More, enabling you to Act Faster Q&A? Close 5 6
- 3. What is Every Angle?1
- 4. 1/1
- 5. In many organizations there is a Solution Gap Executive Management Business Suite Any DB Operational management High level of detail Process oriented Continuously changing Highly flexible Control lists, Action lists Exception lists Process Performance KPIs Solution Gap Operational Execution Business IT Systems Business Performance KPIs Corporate BI and Reporting systems
- 6. Or users resort to their own solution………with consequences Executive Management Business Suite Any DB Business Performance KPIs Operational management Control lists, Action lists Exception lists Process Performance KPIs Operational Execution Business IT Systems SE 16 SQVI ABAPMaintainable? Expert dependent? Scalable? Reliable? Secure? (Hidden) costs? RISK Corporate BI and Reporting systems
- 7. Every Angle fills the GAP Executive Management Business Suite Any DB Corporate BI and Reporting systems Business Performance KPIs Operational management Control lists, Action lists Exception lists Process Performance KPIs Operational Execution Business IT Systems
- 8. KNOW MORE. We empower businesses to know more and act faster. Built-in intelligence Additional status, root cause and calculated fields ACT FASTER. Plug-and-play install 100’s of ready-to-use- templates Removal of data complexity Natural business language Enhance understanding of issues by… Empower immediate action through… Real self-service reporting & analysis Actionable insight
- 9. Every Angle empowers companies with the ability to… Know More & Act Faster Understand, Control & Improve Business performance Close the GAP
- 11. UNDERSTAND ISSUES & ACT Our built-in intelligence and insight empowers business users to understand the root cause of issues and their impact.
- 12. Every Angle Understands: Identifies the root causes, rather than just reporting on the symptoms Purchase CustomerSupplier Production SalesRM FG Issue: Our Service Level (OTIF) to customer ‘x’ is terrible Why 1? Orders are constantly delivered short Why 2? Items are not available to be picked in time to meet the delivery date Why 4? Certain components in the BOM for these products are constantly unavailable in the required quantity Why 5? The suppliers of these components constantly deliver late Why 3? Constant schedule adherence issues in production on these SKU’s
- 13. More than just reporting: The difference between Data and Actionable Insight Issue: Our Service Level (OTIF) to customer ‘x’ is terrible DATA • We have 100 overdue purchase orders INSIGHT • 50 purchase orders contain items that have sufficient stock to meet current demand • 45 purchase orders contain items that have excess stock or no demand planned • 5 purchase orders contain items that are contained on a BOM for a production order, for a finished product contained in customer ‘x’ sales orders INFORMATION • These are the purchase orders that are the most overdue ‘ACTIONABLE INSIGHT’ • Reschedule out the first 50 • Cancel the 45 • Expedite the 5 Then work with suppliers to understand and resolve the structural issue causing their poor delivery performance! Why? – Because the supplier of vital components for these items constantly delivers late Question: Are there any open purchase orders that may cause future service issues?
- 14. Do we have enough resource coverage? How much money have we lost due to misallocated discounts? Are we buying things we don’t need? Can we delay any purchases? What is causing backorders? Understand Issuesand Act What is the likely service level of open orders? Do we have any bottlenecks affecting our ability to supply current & future demand? Do we have enough incoming supply? What purchase orders will affect customer service if they are late? Will our assets be operational when we need them? How much cash is tied up in excess inventory? Are we retaining our best people? How accurate is our master and transactional data? Are we exposed to any Segregation of Duty risks? Plant Maintenance Supply ChainProcurement Finance Human Resources Risk & Compliance ITOrder to Cash We provide understanding - for all personas and all processes
- 15. CONTROL PROCESSES UNDERSTAND ISSUES & ACT Unique cross-process intelligence and self-service actionable insight enables cross-process control.
- 16. IMPROVE OUTCOMES • CUSTOMER SERVICE • RESPONSIVENESS • WASTE • INVENTORY (WORKING CAPITAL) • COMPLIANCE • COST-TO-SERVE CONTROL PROCESSES UNDERSTAND ISSUES & ACT
- 17. IMPROVE OUTCOMES CONTROL PROCESSES UNDERSTAND ISSUES & ACT - Cross-process Performance KPIs -Action lists -Exception lists -Control lists - Business Performance KPIs
- 18. Operational analytics - easy?3
- 20. Premier Foods – a user experience? 4
- 21. Premier Foods and Every Angle BI Strategy & Positioning Removal of data complexity Natural business language Enhance understanding of issues by… • Operational Analytics alongside SAP BW/BOBJ • Enable End to End Process Reporting, Analysis and Drilldown – eg OTC • Leverage out-of-the-box angles for tactical opportunities – eg back orders • Develop enhancements costly in ABAP / BW – eg SAP Change Analysis • Replace ECC SE16 and ABAP Query with Angles • Replace slow, cumbersome, timeout, overnight SAP Reports • Replace manual processes with multiple SAP downloads and Excel lookups • Drilldown to line detail unavailable in BW • Underpin a new Account Management Strategy - quickly • Support a new Business Unit – quickly • Transform Master Data Quality – quickly • Support of Speedy developments, agile prototyping, quick report response, alerts - limiting normal time lags of central IT resource • Vision to leverage standard content: • Areas of the business with historically low investment • New business areas without BW content • Operational Dashboards and Alerts to become more pro-active • Further end to end process views hard to fulfil in BW • Cloud Solution using AWS
- 22. Premier Foods and Every Angle KNOW MORE. Removal of data complexity Natural business language Enhance understanding of issues by… • OrdersToCash end2end process analysis • Enabled visibility of process from sales order to payment with many use cases • A number of efforts had failed over the preceding 3 years via support partners in BW and ABAP – estimate prior to this was in region of £70k • An Intratsat view was created in 2 hours that saved 7 days per month of manual effort • Use standard angles to free up stock reservations (+£300k) • A new division of the business has quickly leveraged standard reports without a development lag: • Pro-active management of short deliveries • Pro-active management of customer service • Alerts – eg missing prices and delivery blocks • Quick analysis of despatches / forward orders to aid Obsolete Stock Management • Quality Inspection Analysis detecting bottlenecks and dependent orders
- 23. Premier Foods and Every Angle KNOW MORE. Built-in intelligence Additional status, root cause and calculated fields Enhance understanding of issues by… • AR Department – grown a Power User to drive performance improvements and underpin Account Management Strategy: • Complex Invoice Reason Code Ageing • Monitor each reason code (debt category) • New AR Throughput Dashboard - In Live UAT within 3 Weeks from Idea inception • Power User driven with minimal IT support • Agile prototyping approach • Early settlement discount analysis • 15 Angles and 2 Dashboards live – driven by local Power User
- 24. Premier Foods and Every Angle KNOW MORE. Built-in intelligence Additional status, root cause and calculated fields Master Data Quality Assurance Master Data Quality transformation – from reactive support to pro-active management • 21 data quality alerts & 27 master data reports Live • Data Alerts used for Preventative Proactive Management • Improved process quality in sales and purchasing • Reduction of support costs – less support tickets • Examples: • Live Materials blocked for sales alert - this issue causes delays in sales order process, can now be avoided via a simple daily EA check • Invalid Brand Hierarchy assignments - this issue caused errors in sales reporting, can now be detected & corrected before reporting affected • Bill of Materials - previously very difficult to extract, now accurate Production & Finance BOM reports can be turned around rapidly • Plans for a Data Quality Alerts Dashboard
- 25. Premier Foods and Every Angle What Next Extend, Leverage, Share Real self-service reporting & analysis Actionable insight • Extend EA into areas of the business • Operational Control Towers / Dashboards / Alerts • Support to an Information Management Program over the next 2 years – aligning with Enhanced BOBJ Reporting Tools • Grow more Power Users and enhance self-service • Develop Reporting Catalogue across tools • Review APO integration
- 26. Q&A5
- 27. Food, Pharma & Chemicals Utilities & Energy Discrete Manufacturing Wholesale, Retail & Fashion
- 28. Close…6
- 29. You Tube – Every Angle Software Webinars on Waste, Service Levels, Self-Service Analytics and customer testimonials amongst many other items Business Value Discovery http://www.everyangle.com/services/sap-business-value-discovery/ You might also find interesting…
- 30. In case of any questions, or if you wish to receive more information about Every Angle, please contact Larry O’Brien [email protected], 07950-965534 Luke Read [email protected] Or visit us at: www.EveryAngle.com Thank you for joining our session!
Editor's Notes
- #9: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates
- #12: IMPROVE CUSTOMER SERVICE (Service Control Tower) INCREASE RESPONSIVENESS (Lead Time Control Tower) REDUCE WASTE (Lean Control Tower) OPTIMIZE INVENTORY LEVELS (Inventory Control Tower) INCREASE COMPLIANCE (GRC Control Tower) REDUCE COST-TO-SERVE (Cost Control Tower) IMPROVE DECISION MAKING (Data Control Tower)
- #15: Tip: click on the persona for all persona related questions that only Every Angle can answer easily.
- #16: IMPROVE CUSTOMER SERVICE (Service Control Tower) INCREASE RESPONSIVENESS (Lead Time Control Tower) REDUCE WASTE (Lean Control Tower) OPTIMIZE INVENTORY LEVELS (Inventory Control Tower) INCREASE COMPLIANCE (GRC Control Tower) REDUCE COST-TO-SERVE (Cost Control Tower) IMPROVE DECISION MAKING (Data Control Tower)
- #17: IMPROVE CUSTOMER SERVICE (Service Control Tower) INCREASE RESPONSIVENESS (Lead Time Control Tower) REDUCE WASTE (Lean Control Tower) OPTIMIZE INVENTORY LEVELS (Inventory Control Tower) INCREASE COMPLIANCE (GRC Control Tower) REDUCE COST-TO-SERVE (Cost Control Tower) IMPROVE DECISION MAKING (Data Control Tower)
- #18: IMPROVE CUSTOMER SERVICE (Service Control Tower) INCREASE RESPONSIVENESS (Lead Time Control Tower) REDUCE WASTE (Lean Control Tower) OPTIMIZE INVENTORY LEVELS (Inventory Control Tower) INCREASE COMPLIANCE (GRC Control Tower) REDUCE COST-TO-SERVE (Cost Control Tower) IMPROVE DECISION MAKING (Data Control Tower)
- #20: Demo of EA Classic or EA R2016 (only 1 of the 2 images will be shown, depending on the availability of EA Classic/EA R2016)
- #22: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates
- #23: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates
- #24: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates
- #25: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates
- #26: Classic example for “Know More” in the world of AP/AR is open sales orders Reason code analysis is a good example for templates