Forte presentation
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The document presents a standardized cleaning instructional manual created for Forte Frozen Yogurt to decrease task completion time and training costs. The team observed current cleaning processes, constructed a training manual, and tested it on three employees who completed cleaning in 1.15 hours on average and found the manual beneficial according to a evaluation form. However, using only the manual would exceed the target completion time, so the most efficient training combines hands-on and manual instruction.
Forte presentation
- 1. as presented by: Sarah Cassady, Michael Chavez, Ian Crook, Brandon Needens, Amy Welden, & Iris Yee
- 2. Forte Frozen Yogurt- behind the brand
- 4. Our Assigned Task:To create a standardized cleaning instructional manual which would yield the following results:Standardize the current new member training methodDecrease overall task completion time for both experienced and new employeesEnforce a single, standardized method of cleaning frozen yogurt machines to cut training costs and boost employee performanceProvide Forte Frozen Yogurt with additional instructional documentation necessary to eventually expand the brand into a franchise
- 6. Our Process:The manager of Forte gave a demonstration of the cleanup processThis demonstration was used to construct a training manualTo ensure the accuracy of the manual, it was revised by the owner of Forte
- 8. Testing Method:Three employees were tested with the training manualThe average cleaning time was approximately 1.15 hoursEmployees were asked to fill out the Training Evaluation FormResults from the Training Evaluation Form showed that the new training manual benefitted the three employees tested
- 9. Our Results:The task completion time of a trainee aided ONLY by the cleaning manual will have a performance time well above the 1 hour target completion timeThe most efficient training method to be utilized by Forte would be a combination of both hands-on training and use of the training manual as additional aid
- 10. Thank you!