Experience span of 11 years with the BPO Industry. I have worked with Training & development, Operations & talent acquisition.
Expertise in different LOBs – eCommerce, Retail, semi- technical, Travel.
Domain expertise - People, Process and Client management
Core Competencies:
Training and Development
People Management
Operations Management
Job Expertise:
Hiring – Interviewing front line agents for sales, technical & customer service
Communication training (V&A) – Preprocess Training for NHT
Product Training – Training on retail & eCommerce
Soft skill Training – For NHT & Tenured production agents
Experience span of 11 years with the BPO Industry. I have worked with Training & development, Operations & talent acquisition.
Expertise in different LOBs – eCommerce, Retail, semi- technical, Travel.
Domain expertise - People, Process and Client management
Core Competencies:
Training and Development
People Management
Operations Management
Job Expertise:
Hiring – Interviewing front line agents for sales, technical & customer service
Communication training (V&A) – Preprocess Training for NHT
Product Training – Training on retail & eCommerce
Soft skill Training – For NHT & Tenured production agents
