Client-focused Information Technology professional using latest software and technology to solve end-user problems with a proactive approach, achieve corporate goals and objectives for employee technical support and learning.
Substantial experience in Incident management and problem resolution providing hands-on production support. Plans, designs and implements one-on-one and group training programs with coordinating documentation to improve end-user technical skill-base.
Specialties: 15 years Client-focused Service
12 years Teaching/Training (one-to-one/group/classroom)
12 years I.T.
2 years Teaching
Incident Management
Customer Relationship Management
Team building
Expert troublesho...
Client-focused Information Technology professional using latest software and technology to solve end-user problems with a proactive approach, achieve corporate goals and objectives for employee technical support and learning.
Substantial experience in Incident management and problem resolution providing hands-on production support. Plans, designs and implements one-on-one and group training programs with coordinating documentation to improve end-user technical skill-base.
Specialties: 15 years Client-focused Service
12 years Teaching/Training (one-to-one/group/classroom)
12 years I.T.
2 years Teaching
Incident Management
Customer Relationship Management
Team building
Expert troublesho...
