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TimothyOConnor1
- 1. 1 Timothy P. O’Connor 20016 Belle Chase Drive, Gaithersburg, MD 20882 202-257-0915 [email protected] EXECUTIVE PROFILE Corporate Information Technology Executive with demonstrated success in ensuring the effective execution of the Information Technology (IT) Strategic and Operating plans and budgets to support the company’s business needs. Proactively ensured that the company’s technology infrastructure is scalable to meet the organizations strategic and tactical objectives. As a member of the senior leadership team, participated in the development of strategic goals / operating plans and ensured organizational support leading to 21% CAGR (6 years). Led and managed staff in support of producing superior customer satisfaction, efficient operations and staff loyalty to create a high performing organization with superior metrics and outcomes. EMPLOYMENT HISTORY 07/2016 – Present Senior Consultant – Private Wealth Management firm, Bethesda, MD 06/2009 – 07/2016 Vice President & CIO - CALIBRE Systems, Alexandria, VA 10/2007 – 05/2009 Director of IT – HITT Contracting, Merrifield, VA 11/2001 – 08/2007 Asst. Vice President Technology Services – Assoc. of American Medical Colleges, Washington, DC 05/1999 – 07/2001 Director of IT – Linguateq, Mclean, VA 05/1998 – 05/1999 Senior Consultant - Discovery Communications, Bethesda, MD 12/1991 – 05/1998 Senior Consultant – MCI, Pentagon City, VA DEMONSTRATED EXPERIENCE IT Strategic Planning and Sustainment – Developed IT Strategic Plan to compliment the Company’s 5- Year Strategic Plan. Developed long range strategic vision and initiated IT projects to support business initiatives. Implemented IT governance and the creation of the IT Steering Committee to better involve/advise executive management of IT initiatives and priorities. Created a rolling 3-Year IT Capital Investment schedule and detailed annual IT budgets ICW the CFO to better focus IT expenditures. Created ROI, alternatives, and recommendation papers on all capitol IT expenditures. Always completed the fiscal year with expenditures at 10% to 25% below the approved IT budget. Enterprise Systems Management and Oversight - Implemented data mining, Business Intelligence, and Business Analytics to produce real-time Sales, Revenue, Profit, Expenditures, and Timesheet reporting. Developed automated executive level (dashboards with drill-down capability) reporting for backlog, pipeline, and waterfall forecasting giving management better insight and management of future sales and revenue while saving 95% of management’s time spent on “data calls”. Implemented CRM system, processes, and procedures to track and report 75% more sales opportunities allowing operations to better manage sales cycle. Implemented Project Repository to house all operational project information leading to CMMI certification.
- 2. 2 IT Department Staff Management – Organized, staffed, trained, and managed IT departments up to 50 staff (150 including contractors). Developed job descriptions, career paths, training and certification requirements, mentoring programs, quantitative annual goals and objectives, and Personnel Improvement Programs increasing staff retention. Developed (ICW IT staff), published, and enforced IT policies, processes, standards, and procedures to ensure standardization, security, and provide quick reference for staff. My IT departments have always been respected for their efficiency, effectiveness, and world-class customer service. IT Vendor Management – Managed vendor and vendor partnership relationships. Achieved Microsoft Gold Partnership resulting in over $1M worth of annual Microsoft software grants. Established partnerships with Oracle, IBM, and Amazon Web Services (AWS) which provides free software for development, testing, or demo, saving $250k+ annually. Developed excellent working relationships with national and local product vendors (Dell, EMC, VMware, Xerox, Verizon, Equinix, etc.) in order to negotiate best prices and availability. IT Infrastructure Oversight and Management – Responsibility for IT infrastructure including; Networks (voice, data, video), Storage (SAN, NAS, SSD, Tape), Servers (Physical, Virtual, Appliance), PCs (Desktop, Laptop, Tablet, mobile), Phones (PBX, VoIP, Cell, softphone), Conference rooms and office equipment (Video, speaker phones, printers), and Data centers (local, Cloud). Implemented ITIL Structured Environments: Incident Management, Problem Management, Service Management, Change Management, Configuration Management, and CMDB increasing availability from 75% to 98%. Maintained 98% availability (24x7x365) over past 4 years while continually improving capabilities and services. Virtualized enterprise infrastructure (servers, storage, networks, telecom) for efficiency, effectiveness, and multi-million-dollar savings over effective life of equipment. Implemented an enterprise-wide monitoring, metrics, and notification system to increase availability and security visibility. Migrated cold Disaster Recovery site into CO-processing COOP site and (2 years later) into the main production site to save $250k annually and increase security and availability. Developed “hosting services” (IaaS, SaaS) model for hosting government customer’s systems. Achieved FISMA compliance for .com customer hosting data center. Successfully achieved Department of Defense (DoD) DIACAP and RMF Cybersecurity accreditation for .mil hosting site and applications. IT ServiceDesk Management and Oversight – Developed world-class customer service oriented Helpdesk. Organized IT helpdesk staff to position individuals to their strengths and began cross training to strengthen coverage and increase staff knowledge while using 20% less staff. Created single point of contact for all IT service and product requests. Standardized and automated repetitive service desk functions (on/off-boarding users, imaging, patching, password reset, installing apps on PCs, etc.) to substantially decrease support costs and increase staff efficiency. Completed and maintained ISO9001 certification for IT Asset Management lifecycle. Implemented full-service VoIP, presence, screen sharing, and Live Meeting with full mobile device integration. Current staff of 5 support 1500+ employees and consultants.
- 3. 3 QUALIFICATIONS Deep experience taking an information technology department to the next level. Demonstrated, successful track record with management of teams that have delivered on time and on specification technology solutions that meet and exceed business needs. In-depth, current knowledge of information technology (infrastructure, virtualization, Cloud, Cybersecurity), IT trends and strategies. Demonstrated ability to rapidly assess situations, develop alternatives and make sound decisions, based on the evidence at hand. EDUCATION, CERTIFICATIONS, AWARDS, CLEARANCE BS – Computer Science, Systems Programming, Florida Atlantic University ITIL – Certifications: Foundation in IT Service Management Practitioner Certification – Service Desk, Incident and Problem Management Practitioner Certification - Change, Configuration and Release Management Awards: CALIBRE President’s Distinguished Service Award – Leveraging Technology (2011) CALIBRE President’s Distinguished Service Award – Manage Our Company (2016 nomination) CALIBRE President’s Distinguished Service Award – Leveraging Technology (2016 nomination) Clearance: Department of Defense (DoD) – Secret