WNS Global Services

wns outsourcing bpo wns global services insurance analytics airlines customer service business process outsourcing technology business process outsourcing bpo travel and leisure wns holdings investors press research and analytics partnership approach comprehensive service offering release finance customer satisfaction wnsglobalservices cfo finance and accounting consumer f&a logistics innovation customer complaints productivity sales telecommunications shipping client invoice reducing cost risk management travel processes crm offshore predictive analytics bpm cost reduction claims procurement wealth management utilities kpo airway billing kaizen customer care offshoring recession customer retention pricewaterhousecoopers underwriting it sectors wnsholdings business process management bpm r&a social media contact center fao finance & accounting asset management financial services keshav murugesh airline insurer risks global business process outsourcing bpo coe customer loyalty revenue research supply chain erp compliance hospitality regulatory legislative and judicial developments back office retail knowledge hr economic downturn marketing economic slowdown clients strategies stakeholders customer reduce costs o2c cost-effective roi accounting advantage transformation nasscom solvency ii revenue management revenue leakage markets cpg financial planning talent development insurance services outsourcing management brand risk insights knowledge processes m&a center of excellence shared service centers customer segmentation life insurance banking insurance industry revenue accounting ticketing onshore strategic sap engagement p2p travelocity analysts research & analytics customer experience twitter operational excellence services recovery green bpo european business process outsourcing bpo wnsholdings increasing competition market-leading budgeting investment press release shared services industry claims processing competitor geographical consolidation cloud aht tele-underwriting bpo wns knowledge competitor investment management wns holdings limited competitive advantage case study analytic processes telecom live chat capital investment competitive big data business process management challenges sox globalization green lean sigma leisure shipping industry near-shore freight volumes global markets supply chains sourcing strategies business transformation development leadership baggage passengers business process outsorucing ptop procure to pay small and medium businesses sm economic climate finance and accounting outsourcing revenue recovery fei provider mergers and acquisitions process revenue accounting process tenets carnival cruise lines ccl cruise business cmo social utp travel industry price optimization average handle time change consolidation uk frequent flyer demand modeling operational costs oil prices logistics industry operating costs passenger revenue accounting pra revenue growth united airlines global distribution system fare filing hotel netapp cyber crime resource crunch leveraging consumer packaged goods utility & energy healthcare revenue generation business research merger wnsfao airline industry utility insurance claims gds cloud computing credit leveraging knowledge headquarters travel & leisure london relationship six sigma solutions global fact sheet cost savings scheduled payment saas call centre optimize leverage mis cfos call center raconteur motor claims sales and distribution product design article consumers energy power automatic meter reading effectiveness insurers prepayment financial research competitors credit analysis service provider banking and finance leading provider data regulatory compliance pillars marketing campaigns wade acquisitions global transformation practice workforce management business process outsourcingbpo business sourcing travel & leisure services reconciliation lastminute reporting american survey tips to offshore marketing analytics revenue manager rm re-evaluate business process outs ourcingbpo business insurance secrets media companies wns global servicesbpo master outsourcing management motor insurance air delivery annual report securities and exchange commission xbrl freight services customer fit with the loyalty programtravel and le ecommerce marketing operations valuation outsource netflix cash management cto co-creation cxo outsocurcing wns blogs predictive modeling desktop market research dvd sales using analysis takaful islamic insurance new york newspapers readers muslim second quarter second quarter 2011 client servicing travel research 2011 fiscal earnings loyalty program circulations websearch facebook cfo as masterasset turnover web search wnsglobal services quarterly business review qbr shared service centers sscs transformation services types of consulting secrets of out sourcing engagement copy editors management of resistance to change challenges of offshore outsourcing technology outsourcing outsourcing blues chief marketing officer employee compensation annuity mid term outsourcing bpo limra potential challenges successful engagement engagement health claim cfo measurement cost films commercial engagement business operations retail inventory planning nas storage customer relationship call center consolidation and its models call center consolidation retail inventory planning global business wns wns global serivices creative accounts payable workbench customer serivice coverage data mining predicting bproductivity employee morale are shipping and logistics service oriented architecture revenue growthcash flow guiding re-inventing monitoring midterm itch e-commerce inventory management pricing model supplier in store planning airway half way mark home video buyer dvd transaction based pricing customer service agent back-office hedge funds bpo tax service providers unit pricing employee satisfaction insurance consultancy can buying behavior marketing strategies adapt to change reduces risks business outsourcing fraud detection underwriting crunch predicting your customer clarity actuarial services ltv model insurance agent corporate strategy consumer behaviour independent financial advisors predicting customer platform-based bpo services hosting infrastructure providers business model embedding innovation employee motivation campaign management rental management solutions challenging insurance outsourcing scientific preview resource utilization business processes intensive systems transformation initiative insurance benefits information technology reducing need for paper thane police kyoto protocol predict going green steps to nirvana reducing energy consumption actionable knowledge employe moreale challenging when industry specific service globalization tremendous stress minimizing fraud economic environment distribution channels product portfolio reputation decision-making high quality insights future growth cost advantages willingness profitability premium pricing liquidity crunch analyzing attrition rates automation market extraordinary general meeting shortening cycle times risk and compliance control efforts reducing operational costs material weaknesses and restatements maximize effi increase roi tighten controls european airline green lean sigma gls waste management business forum water & paper consumption achievement convention travel & transport reduction electricity time-consuming process travel management rate loading privileges travelers slowdown conveniences american express network p&l business travel vendors perks pci benefits liability dss iso downturn marketing costs promotion effectiveness and cost optimization flight reservations hoteliers online air booking passenger revenue accountingpra it applications data center management rising costs it strategy gdss hotel industry accuracy passenger traffic speed changing the game decision making optimize pricing strategies business imperative standardized sales client objectives analytical insight scope retail banking uncertain times cost saving outsourcing trends promoting mortgage process outsourcing retail sector interest rate declining margins scalability home conveyancing re-mortgaging customer care process sap platform baggage handling bucharest claims settlement daily collections sales accounting pra operations revenue recovery and audit sas airlines error handling inward caribbean airlines reconciling processes fiscal comprehensive service offering voluntary prepayment loan agreement partnership approach channeling accident repairs engineering repair management training collaborations leadership capabilities harvard business increasing competition control transaction second voluntary scheduled repayment pending prepayment telecommunication market infrastructure inter-personal skills shared services centers ssc trintech storage deployment it infrastructure optimize and leverage information acknowledging organizations deliver transformation solutions cio global transformation practicegtp golden peacock awards gpa business process excellence institute of chartered accountants of sri lanka ic international federation of accountants ifac the confederation of asian and pacific accountants economic environment clients fluctuating foreign exchange huge backlogs cost-effectiveness customer-focused product profitability six sigma analysis relationship survey technology optimization reduced compliance costs mid-term cancellation out-underwrite quote conversion medical regimen medical billing energy-efficient eco-friendly insightful analytics cross-selling analytics expenditure analytic models average transaction customer value leverage analytics technical architecture agent empowerment ivr new call handling processes invoice reconciliation exception management generating bandwidth global economic crisis radical downsizing budget employee benefit research institute ebri pension benefit guarantee corporation pbgc health care coverage customer relationship managers crms assets under management aum outsourcing service provider osp managing compliance retaining clients f&a operations cfo agenda equasiis 2010 survey finance executives consumer goodwill outbound baggage communication sabre holdings iso methodologies lean ecological refugees carbon-reduction dynamic discounting paperless strategy days payable outstanding dso wafer thin margins process adherence efficiency targets customer involvement inadequate measurement criteria operational efficiencies post closing leveraging technology process reengineering department of labor dol aid sox compliance reclaim reduce processing costs reconciliations pitfalls implementation ancillary services baggage services revenue sharing models passenger revolt sustainable growth occupancy global economy financial meltdown perfect storm room revenues operational concerns optimizing balance sheet revenue recovery solutions pra processes pra hospitality industry hotel marketing coach cover fixed operating expenses leveraged analytics flight schedules concerning reservations travel agency market pricing fare structures busines intelligence booking iataufta data warehouse economic uncertainty equity studies economic reset intuitive-decision making suboptimal levels analyses customer treatment center of excellence coe white spaces mileage supply chain optimization marketing campaign effectiveness brand salience increase efficiency risk mitigation centers of excellence coe streamline average daily rates behavior analysis operational efficiency security management network architecture process optimization incremental growth analytical expertise mode of promotion discount promotions price cuts target cost optimization corporate skill sets optimize knowledge processes domain knowledge economic recovery business models airline revenue accounting systems insurance industry outsourcing policy servicing calls voice processes cost structure operating cost cost management revenue accounting services variable compliance costs annuities actuarial annuities companies freight traffic debt recovery financial offshoring transaction processing value proposition multi-tower forecasting tools single-tower business value deals success vendor relationship analyzing growth on-going maintenance romania techteam software architecture nearshoring multilingual services customer loyality redelivery cost 3pl market asset managers financial results learning performance features us key performance indicators practices responsibility customer demand pricing utilities industry j.d power and associates meter-to-cash in-home displays advanced meter infrastructure ihds amr ami smart meter modernized infrastructure operating results wns fy 2011 announces q4 2011 earnings call annual investor day outsourcing bpo project finance accounting nisha sidhwani online statement analysis social media integration seeinfobiz cnbc "kehsav murugesh" wns "key investment program coaction.com order-to-cash solutions wns press release wns case study training professional streamlined processes car rental industry iata maturity curve bot model broking operations processes alignment management response time insurance company claims bordereaux process consolidating repository tool critical accounting paybacks flexible engagement processing mortgage legal processing conveyancing servicing onshore-offshore lean sigma agency compensation regression model trend analysis lifetime value model sales productivity insurance process model building price elasticity optimal pricing data preparation speed & accuracy advisory company unit transaction pricing us brokerage hotels transform processes travel management economic crisis baggage tracing payment process methodologies talent pool market share centricity csr wns board eric herr joymax school book donation sales audit revenue protection services star alliance preferred vendor r&d risk management corporate pay-by-the-drink model transformation risks bpu model claims bill savings target billing management debt recoveries passenger revenue uplift outward billing transform revenue protection reducing costs interline billing uplift & traffic processing invoice to pay requisition process transaction controls procure to pay lifestyle preferences optimize revenue b2b transaction frequency bpu taxation systems environment maturity customer acquisition financial planner supplier payments osp captive shared services build-operate-transfer billing and invoicing cash and collections payment reconciliation ordertocash procuretopay financial close management finance tuesday invoice management cash flow forecasting einvoicing otc transportation and logistics future banking ifrs transport iaas api acquisition time paas bpo services idc everest research research and analysis online chat order to cash business india aviation infographics governance ota online travel agencies automated re-booking passenger. intelligent civil aviation air transport analysis procure-to- pay order-to-cash air traffic jade medical health medical devices impact analysis property expansion actionable analytics hotel chain pharmaceutical cloud solutions s&op business planning business intelligence shared services model warranty management revenues warranty chain quality assurance tweet chat bad debts capex management supplier relationship management automobile cogs accounts payable purchase order hro pricing models market analysis invoice capturing invoicing accounting services intelligent growth fpo r2r re-energizing supply chain finance accounting management turnaround time it access it helpdesk service desk it services order validation sita it business solutions telesales service management customer base turn around time free cashflow ebitda covenant appraisal enterprise value free cash flow fcf wns bpo international shipping credit rating ap automation electronic invoice e-invoicing automation paperless account payable ocr sustainability scm basel ii mcr solvency ii directive usa emergency regulatory trends actuary solvencyii decision engine nrf turnaround time sla wfm glocal outsourcing center blueprint report hfs research sso shared service epayables pmo asset utilization business solution outsourcing business insight services economies-of-scale manufacturing operations low cost centralization procure-to-pay suppliers service tips agent customer support french factsheet scr low cost data center industry intelligence reporting store allocation retail inventory planning solutions revenue maximization production houses out-of-stock prediction inventory planning & management training and development employee engagement recognition and rewards customer effort customer relationship management marketing effectiveness staff efficiency modelscall center consolidation brand perceptionhospitality industry hotel companies applications it systems insurance policies insurance agents business processing output insurance quotes insurance seekers f&a processes vendor management systems third party offshore centers world shipping council supplier self service portal dynamic discount management capital optimization invoice settlement working capital solutions life insurers underwriting call critical illness storage solutions vmware ito crisis management measures crisis volcanic claims leakage insuranceservicesoutsourcing accidental claims shared resources cloud-based solutions software- as-a-service wns-harvard business publishing the leadership series the management series leadership direct world hrd congress process excellence social change agent award bpo excellence award prospective buyers insurance selling process six sigma programs pollution under control e- waste life time value outsourcing solutions customer demands sales and marketing effectiveness retail sales physical store online retail merchandizing strategy purchase behavior fao strategy strategic processes management skills learning and development leadership skills training programs customer relations life insurance products banking & financial services banking & financial servicese re-energize your company complaints in call centercall center ways to handle complain offering high education oppurtunities education oppurtunities wns creates education oppurtunities wns employees career building leadership training language training skills graduate courses education fair post graduate courses institutions learning academy opportunities for employees re-inventing the cfo cfo survey managing by numberscfo financial managers quality of interviewing cfo regulator product category extension apple ipod product extension consumer insightscategory brand extension financial supply chain airlines custoemr service twitter for marketing mistakes cyber safe cyber safety corporate awards business drivers in companies it dataanalysis business development competition market price back office economic downturn deloitte survey proactive customer service online travel agents ota customer behaviour phocuswright report travel and leesure online brand image outsouring airlines on facebook and twitter individual capabilities human resource salary cut data secrurities coporate governance model reinventing the ceo cfo regulator of risk client engagement cfos cfo a regulator of risk cfo survey report risk and complianc auditors and directors performance insghts frontline of business employees roles and responsibilities consumer satisfaction steve jobs consumers need digital music players product category consumer wants products in the market product manager strategist health care service proveders strategy address ghost-broking suspicious claims detect fronting scrutinizing debit fraud hedging service foreign exchange treasury services financial advising re-invoicing fx hedging gdp inflation merchandising sales volume competitiveness grocery market appoints chairman bod eric herr board of directors 2009 term loan third voluntary cash flows sharing research knowledge enterprise loyalty san nas virtualization storage digital data offshore associates sales strategy retail industry travel demand airline-supplier cost effective insurance sector management analysis elasticity models cost models better policies processing engine benchmark backlogs data-gathering pre-underwriting strategic outsourcing cost pressures talent churn operating model consumerism technology obsession fte conversion rates sales conversion undetected fraud investigation auto insurer detect fraud insurance fraud scarce resources home entertainment cpg companies digital entertainment movie business deg dvd sales dvd retail trends incentive trips eco friendly pcard incumbency rationalization vendor curse survival lifetime campaigns value capital requirement europe resources charter opportunity trillions banks borrowers cash mti erp optimization underwriting process buying mechanism scarcity actuaries reinsurance transition outsoucing acquisition deal merging countries competitive dimensions clustering disaster resource catastrophe continuity plan planning losses suite media employees company analysis internet product updates e-marketing price comparisons united-continental customer solutions peak matrix offshore outsourcing fao market everest dsci week 2010 cyber cyber security safety communication oracle e-business award control risk mitigating issue strategy sessions selling c-level air freight grounding delays cancellations dot 3-hour rule response awareness engage nielsen