Werner Feld

bpo outsourcing index emea contracts it sourcing rfp automation isg benchmarking outsourcing standardisierung phasenmodell service delivery strategie sourcing strategie vorgehen wachstumsmotor demografischer wandel deutschland schnelltest provider dienstleisterwechsel strategie vertragsverlängerung wettbewerbsfähigkeit delivery center strategic offshore supplier consolidation scc multi-sourcing transformation second wave outsourcing infrastructure isg operational excellence frankfurt saas service catalog pricing database tender documents service level agreement it lifecyle management optimization digital cloud outsourcing emea vertrag trend business outsourcing emea vertragsvolumen 2015 q3 emea isg outsourcing index index mega deals global market ito new scope restructurings emea market data and insights 2015 digitale transformation operational excellence man steuerungsfähigkeit datensourveränität kommerzielle flexibilität cbpc consumption based public cloud