Wessam farouk 2015 resume
1 like258 views
Wessam Farouk Abd El-Rouf Radwan is an experienced IT manager with over 15 years in IT consultation, specializing in project management, service delivery, and infrastructure planning. He has held various roles, including IT operation manager, service desk manager, and instructor, demonstrating strong technical and leadership skills while managing teams and projects. His education includes a degree in business administration and several relevant certifications, alongside significant technical training in Microsoft and networking technologies.
Wessam farouk 2015 resume
- 1. Wessam Farouk Abd El- Rouf Radwan 01228902110 [email protected] eg.linkedin.com/in/wessamfarouk 7 MANSOUR MAHRAN. GIZA Experienced IT Manager with 15+ years in IT Consultation Field including; Hardware, Software, and Networking Support. Specialized in Trunk Solutions Assessment, Design, Action Planning, and Project Management, CompTIA A+ Instructor. Area of Expertise: That Improve Operations and Employee Productivity Proven Track Record in IT Project Management Service Delivery and Procurement Management IT Infrastructure Planning and Development Simultaneously Organize, Prioritize & Manage Several Organizational Assignments Proactive, Energetic, with Consistently High Attention to Details. Effectively Communicate, Collect Business Requirements, and Support Smart Solutions Development. Core Competences: Technical Skills Identify, Install, Configure and Upgrade PC Computer /Network Modules and Peripherals, Diagnose and Troubleshoot Common Module Problems and System Malfunctions. Installing, Configuring & Administering Microsoft Windows Platforms. Installing LAN Networks (H/W & S/W). Installing and Configuring & Administering Surveillance Systems. Maintaining and administrating different kind of servers (Domain Controllers - DHCP - DNS - WSUS - File Servers - Folder Redirection Service - Print Servers). Manage and Lead Daily Admin Tasks and Employees Requests. Ensure High availability of All Internal Business Services. Manage all type of Preventive, Proactive, and Reactive Kind of Support. Server Room Operation Responsibility (Electricity, A/C, UPS, Fire Alarm System, and others). Work experiences CompTIA A+ Instructor Sadaf Institute - Sultanate of Oman (CompTIA Authorized partner) ID: 608422 Oct, 2015 to Nov, 2015 Report to the Director of Training Prepare daily lesson plans Provide instruction as directed and uses effective teaching methods Conducts lab exercises Strong Communication skills to deliver course content Create monthly student evaluations Establishes academic goals and objectives for student success Provides academic counseling as appropriate Monitors attendance logs Enforce student policies (i.e. dress code, attendance, classroom protocol) Evaluates student progress Attends Training team meetings, as well as classroom related event Document classroom activity Strategic Planning Fast to Business Agility Risk Management & Assessment Excellent Communication Fostering Teamwork Leadership Project Management Time Management Talent Development Process Development SLA Management Resources & Budget Management Business Automation Business Intelligence Developing Disaster Recovery Plans
- 2. IT Operation Manager Promo Media – IT department May, 2014 to Sep, 2015 Oversee the development and maintenance of the IT strategic plan. Approve vendors used by the organization and monitors their financial condition. Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance. Coordinate priorities between the IT department and user departments. Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels. Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees, hiring and firing. The manager oversees his staff. Ensure technology is accessible and equipped with current hardware and software Perform other related duties as required during working hours IT Service Desk Manager OT Ventures - MIS department Jan, 2010 to April 2014 Manage Service Desk staff& Manage Operations Manage issue/risks resolution. Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and coordinate with Purchase dept. in this regard. New branch implementation (planning and designing). Providing support, including procedural, documentation. Responding within agreed time limits to call-outs, (Maintain SLA’s as required). Technical writing or- Documentations. Following escalation Matrix for all open cases with third parties. Planning and Forecasting for the New Year budgeting. Accountable for Fixed Assets tracking Projects “Project manager” Design and implement an organization wide request/resolution/reporting System. Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly and efficiently. Ensure adherence to defined policies/procedures Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Manager Manage and execute ad hoc reporting requirements Conduct work load planning, estimating and prioritization Manage Accenture quality assurance programmers Attend defined Accenture management team meetings Manage accuracy and timeliness of resource time reporting Manage budgets and financials of team Manage team of approximately 5 people Interviewing of staff. Maintain defined Accenture quality standards Senior IT Service Desk LINKdotNET- MIS department Feb, 2007 to Dec 2010 Installing and configuring computer systems & Printer support & replacing parts as required. Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office. Supporting remote users in & out of Domain environment. Install and applying patch, Windows patch management. Install Security Application Finding solutions to problems & fixing major fault on the operating systems. Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications to support systems and users. Prioritizing and managing several open cases at one time. Handles troubleshooting & solves problems via phone / remote access. Repairs hardware problems for laptop & Desktop. Testing and evaluating new technology. Provide 1st and 2nd level of support, for some applications to users. Provide support through multiple channels, such as telephone, portal, emails etc. Organize and document all software installation, maintenance, Warranties and licensing. Assist the system administrators in their functions as needed.
- 3. Provide and manage the staff availability to have 24x7 supports. Installation Team Representative LINKdotNET June, 2006 to March, 2007 Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone. Troubleshoot DSL common module problems with other related departments. Instructor IBM Century 21 Authorized Training Center August 2004 to May2006 Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System). Teaching Internet Fundamental. Teaching Network Essential. Technical support Ophthalmic Hospital of Tanta - (Ministry of Health) April 2002 to July 2004 Managing the information department. Constructing and managing databases. Managing the local area network. Technical support SMART for Computer Services June 1999 to March 2002 Assemble computer systems. Working with maintenance programs. Maintenance of laptops computers (hardware and software). Education & Development Faculty of Commerce - Business Administration - Tanta University - 2004 Certifications Mini MBA – Management ITIL® Foundation MCDST” Microsoft Certified Desktop technician A+ “CompTIA Certified Computer Technician Soft Skills and Management Courses Drive your Employees Performance workshop Myers-Briggs Type Indicator & Communication - MBTI Organization Behavior Strategic Management Principle of Project Management
- 4. Technical courses MS DOS.v6.22 Windows 9x, Windows 2000, Professional, and Windows 2000 Server (Administration and Implementation). Windows XP, Windows 2003Server. Microsoft Office 2000/ 2003. FrontPage 2000 /2003 N+ Professional in IBM Training Center. Implementing and Supporting Microsoft Windows XP Professional In Synergy Training Center Managing and Maintaining a Microsoft Windows Server 2003 Environment In Synergy Training Center Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts In Synergy Training Center Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services In Synergy Training Center Training in the Super User Program, which is a joint venture between the Ministry of Communication and Information Technology and IBM (International Business Machine). The training comprises 300 Hours and included the following highlights: o Internet Fundamental in IBM Training Center. o Network Essential in IBM Training Center. o A+ (Hardware Core and Operating System). In IBM Training Center. o N+ (Hardware Core and Operating System). In IBM Training Center. o Linux Red Hat Distribution (Basics - Power User - System Administration). Personal Information Data of Birth: NOV.6, 1979 Nationality: Egyptian. Marital Status: Single Military Status: Exempted