Roy Antony Arnold G

sqm be final cse quality tools seven basic tools mca business process anna university e-commerce ejb j2ee e-business quality customer satisfaction rayleigh model case case tools jsp quality management thinking interview egovernance campus leadership syllabus university anna year i cmm process business rmi jdbc cmmi 6 sigma defect removal complexity metrics relation diagram reliability growth model baic tools run chart qms growth models crm erp reliability selling chain management scm models metrics complexity eindia six sigma