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DESIGN	
  THINKING	
  
For Business Growth
ELITE	
  VISION	
  COACHING	
  
Design	
  thinking	
  is	
  a human
centered and collaborative
approach to problem solving,
using a designed mindset to
solve complex problems.
Tim	
  Brown	
  (Bri8sh	
  Industrial	
  Designer	
  &	
  President	
  of	
  IDEO)
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
	
  Key Elements
ELITE	
  VISION	
  COACHING	
  
•  People-­‐Centered	
  
•  Highly	
  crea8ve	
  
•  Hands	
  on	
  	
  
•  Itera8ve	
  
DESIGN	
  THINKING	
  
Design Thinking is the result of combining analytical thinking and intuitive thinking
ANALYTICAL	
  
THINKING	
  
INTUITIVE	
  
THINKING	
  
DESIGN	
  
THINKING	
  
100% RELIABILITY 100% VALIDITY50/50 MIX
ENGINEERS
“Reliable, safe, proven”
DESIGNERS
“Awesome sauce. I love it!”
DESIGN	
  THINKING	
  
Design Thinking integrates
business, technology and people
TECHNOLGY	
  
FEASIBILITY	
  
PEOPLE	
  
DESIRABLE	
  
BUSINESS	
  
VIABILITY	
  
EMOTIONAL	
  
INNOVATION	
  
Brands	
  
Marke8ng	
   Rela8onships	
  
EXPERIENCE	
  
INNOVATION	
  
PROCESS	
  
INNOVATION	
  
FUNCTIONAL	
  
INNOVATION	
  
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
Traditional vs. Design Thinking
Flawless planning
Avoid failure
Rigorous analysis
Presentations
Arms length customer
research
Periodic
Thinking
Enlightened trial & error
Fail fast
Rigorous testing
Lightweight experiments
Deep customer immersion
Continuous
Doing
TRADITIONAL
THINKING
DESIGN
THINKING
ELITE	
  VISION	
  COACHING	
  
IDEA
IMPLEMENTIN
G	
  	
  
USING
APPLYING	
  	
  
DESIGN
THINKING
IN	
  ITERATIONS	
  TO
MONITOR
(DATA)
FOR NEW IDEAS/ISSUES
Start
proces
s again
DESIGN	
  THINKING	
  
	
  
Project management
methodology
Knowledge and prototype of
the design thinking phase
EMPATHY	
  Take the role of your end-
user
AWARENESS	
  Know how to improve status
quo
ADAPTIVITY	
  Learn from feedback and
adapt
KNOWLEDGE Define the challenge you
face
CREATIVITY	
  Foster ideas
ELITE	
  VISION	
  COACHING	
  
understand Define
point of
view
observe Find ideas Develop
prototyp
e
Test
PROBLEM
DEFINITIO
N
Problem
solution
DESIGN	
  THINKING	
  	
  
	
  Design Thinking Process
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
	
  Learning
Uncertainty / Patterns / Insights Clarity / Focus
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
	
  Process
Ideate
Test
empathize
Define prototype
Foundation of a human-
centered design process
Necessary to Observe,
Engage and Immerse.
Chance to refine
and improve solutions
Empathy findings are
unpacked and synthesized
into compelling
needs and insights
Mode during the
design process in which
the focus lies on
idea generation
Getting ideas and
explorations out
of the head into
the physical world
ELITE	
  VISION	
  COACHING	
  
EMPATHY
Only through empathy
with end-users can
you design solutions
for them.
SHOW
DON‘T
TELL
To bring your
ideas to life, show
instead of telling
EXPERIM
ENT
Make your ideas
real and learn
from peoples’
reactions to your
prototype.
MINDFULN
ESS
Have the time and
space to pay
attention to what is
happening around
you.
ACTION
ORIENTED
There are more ways
than ever to reach
and interact with your
customers.
COLLABO
RATION
Key elements are
communication,
support and
problem solving,
sharing and
diversity.
DESIGN	
  THINKING	
  
Design Thinking integrates business, technology and people
ELITE	
  VISION	
  COACHING	
  
WHAT IS?
WHAT IF?
WHAT WOWS?
WHAT WORKS?
Before	
  	
  
you	
  begin	
  
1.	
  IdenDfy	
  an	
  
opportunity	
  
2. Scope your project
3. Draft your design
4. Make your plans
11.  Surface key
assumptions
12.  Make prototypes
13.  Get feedback
from
stakeholders
14.  Run your
learning
launches
15.  Design the
On-Ramp
8.  Brainstorm
Ideas
9.  Develop
Concepts
10.  Create some
napkin pitches
5.  Do your
research
6.  Identify Insights
7.  Establish design
criteria
DESIGN	
  THINKING	
  
Design Thinking integrates business, technology and people
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
Design Thinking integrates business, technology and people
10	
  
WHAT IS?
WHAT IF?
WHAT WOWS?
WHAT WORKS?
Journey	
  
Mapping	
  
Value	
  Chain	
  
Analysis	
  
Mind	
  
Mapping	
  
Brain-­‐	
  
Storming	
  
Concept	
  
Development	
  
Assump8on	
  
Tes8ng	
  
Rapid	
  	
  
Prototyping	
  
customer	
  
Co-­‐Crea8on	
  
Learning	
  
Launch	
  
1
VISUALIZATION	
  
72
3
4
5
6
8
9
ELITE	
  VISION	
  COACHING	
  
DESIGN	
  THINKING	
  
Design a city: using Design Thinking Tools: World Café and Extravaganza Prototyping
ELITE	
  VISION	
  COACHING	
  
ELITE	
  VISION	
  COACHING	
  
What’s next?
•  Join	
  our	
  next	
  “Design	
  Thinking”	
  Seminar	
  on	
  20th	
  of	
  October	
  
•  Like	
  us	
  on	
  Facebook:	
  Elite	
  Vision	
  Coaching	
  
•  Read	
  ar8cles	
  about	
  design	
  thinking:	
  www.evisioncoaching.co.uk	
  
	
  
•  Book	
  your	
  first	
  design	
  consulta8on:	
  info@evisioncoaching.com	
  

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"Design Thinking for Business Growth!"

  • 1. DESIGN  THINKING   For Business Growth ELITE  VISION  COACHING  
  • 2. Design  thinking  is  a human centered and collaborative approach to problem solving, using a designed mindset to solve complex problems. Tim  Brown  (Bri8sh  Industrial  Designer  &  President  of  IDEO) ELITE  VISION  COACHING  
  • 3. DESIGN  THINKING    Key Elements ELITE  VISION  COACHING   •  People-­‐Centered   •  Highly  crea8ve   •  Hands  on     •  Itera8ve  
  • 4. DESIGN  THINKING   Design Thinking is the result of combining analytical thinking and intuitive thinking ANALYTICAL   THINKING   INTUITIVE   THINKING   DESIGN   THINKING   100% RELIABILITY 100% VALIDITY50/50 MIX ENGINEERS “Reliable, safe, proven” DESIGNERS “Awesome sauce. I love it!”
  • 5. DESIGN  THINKING   Design Thinking integrates business, technology and people TECHNOLGY   FEASIBILITY   PEOPLE   DESIRABLE   BUSINESS   VIABILITY   EMOTIONAL   INNOVATION   Brands   Marke8ng   Rela8onships   EXPERIENCE   INNOVATION   PROCESS   INNOVATION   FUNCTIONAL   INNOVATION   ELITE  VISION  COACHING  
  • 6. DESIGN  THINKING   Traditional vs. Design Thinking Flawless planning Avoid failure Rigorous analysis Presentations Arms length customer research Periodic Thinking Enlightened trial & error Fail fast Rigorous testing Lightweight experiments Deep customer immersion Continuous Doing TRADITIONAL THINKING DESIGN THINKING ELITE  VISION  COACHING  
  • 7. IDEA IMPLEMENTIN G     USING APPLYING     DESIGN THINKING IN  ITERATIONS  TO MONITOR (DATA) FOR NEW IDEAS/ISSUES Start proces s again DESIGN  THINKING     Project management methodology Knowledge and prototype of the design thinking phase EMPATHY  Take the role of your end- user AWARENESS  Know how to improve status quo ADAPTIVITY  Learn from feedback and adapt KNOWLEDGE Define the challenge you face CREATIVITY  Foster ideas ELITE  VISION  COACHING  
  • 8. understand Define point of view observe Find ideas Develop prototyp e Test PROBLEM DEFINITIO N Problem solution DESIGN  THINKING      Design Thinking Process ELITE  VISION  COACHING  
  • 9. DESIGN  THINKING    Learning Uncertainty / Patterns / Insights Clarity / Focus ELITE  VISION  COACHING  
  • 10. DESIGN  THINKING    Process Ideate Test empathize Define prototype Foundation of a human- centered design process Necessary to Observe, Engage and Immerse. Chance to refine and improve solutions Empathy findings are unpacked and synthesized into compelling needs and insights Mode during the design process in which the focus lies on idea generation Getting ideas and explorations out of the head into the physical world ELITE  VISION  COACHING  
  • 11. EMPATHY Only through empathy with end-users can you design solutions for them. SHOW DON‘T TELL To bring your ideas to life, show instead of telling EXPERIM ENT Make your ideas real and learn from peoples’ reactions to your prototype. MINDFULN ESS Have the time and space to pay attention to what is happening around you. ACTION ORIENTED There are more ways than ever to reach and interact with your customers. COLLABO RATION Key elements are communication, support and problem solving, sharing and diversity. DESIGN  THINKING   Design Thinking integrates business, technology and people ELITE  VISION  COACHING  
  • 12. WHAT IS? WHAT IF? WHAT WOWS? WHAT WORKS? Before     you  begin   1.  IdenDfy  an   opportunity   2. Scope your project 3. Draft your design 4. Make your plans 11.  Surface key assumptions 12.  Make prototypes 13.  Get feedback from stakeholders 14.  Run your learning launches 15.  Design the On-Ramp 8.  Brainstorm Ideas 9.  Develop Concepts 10.  Create some napkin pitches 5.  Do your research 6.  Identify Insights 7.  Establish design criteria DESIGN  THINKING   Design Thinking integrates business, technology and people ELITE  VISION  COACHING  
  • 13. DESIGN  THINKING   Design Thinking integrates business, technology and people 10   WHAT IS? WHAT IF? WHAT WOWS? WHAT WORKS? Journey   Mapping   Value  Chain   Analysis   Mind   Mapping   Brain-­‐   Storming   Concept   Development   Assump8on   Tes8ng   Rapid     Prototyping   customer   Co-­‐Crea8on   Learning   Launch   1 VISUALIZATION   72 3 4 5 6 8 9 ELITE  VISION  COACHING  
  • 14. DESIGN  THINKING   Design a city: using Design Thinking Tools: World Café and Extravaganza Prototyping ELITE  VISION  COACHING  
  • 15. ELITE  VISION  COACHING   What’s next? •  Join  our  next  “Design  Thinking”  Seminar  on  20th  of  October   •  Like  us  on  Facebook:  Elite  Vision  Coaching   •  Read  ar8cles  about  design  thinking:  www.evisioncoaching.co.uk     •  Book  your  first  design  consulta8on:  [email protected]