Social Media Marketing

 Using Online Tools for Promotions



         By Cris Canning CMP
Welcome
 CTSM/CEU online quiz procedures are on the reverse side of your

handout cover.

 Turn in your speaker evaluation (the last page of your handout) after

each session as you leave the room.

 Cell phones and laptops should be turned off prior to the start of

each session.
Keep an open mind
   p     p

 In times of change
              change,
   learners inherit the earth
      while the learned find themselves
       wonderfully prepared for a
          world th t no l
              ld that   longer exists.
                                 i t

                Eric Hoffer

                 (c) 2009 Cris Canning CMP
                        Hospitality Ink
What’s new about 2.0?

  1.0
  1 0 – one-way and i t
                    d interruptive,
                              ti
  controlled by the corporation

  2.0 interactive,
  2 0 – interactive stimulates dialogue
                               dialogue,
  controlled by the customer



                (c) 2009 Cris Canning CMP
                       Hospitality Ink
***


  Types of Marketing
      Outbound Marketing              Inbound Marketing
       Telemarketing
       T l     k ti                    SEO / SEM
       Trade Shows                     Blogging
       Direct M k ti
       Di t Marketing                  Social M di
                                       S i l Media
       Email Blasts                    RSS
       Print Ad
       P i t Ads                       Free tools / Trials
                                       F    t l Ti l
       TV/Radio Ads                    Public Relations




                    (c) 2009 Cris Canning CMP
                           Hospitality Ink
Why Should You Use It?
  y




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
What is Social Media ?

   Any communications format where the
         users publish the content
                           content.

        Social media marketing
                  is
         inbound marketing.

               (c) 2009 Cris Canning CMP
                      Hospitality Ink
Social Media Marketing
                     g


   It helps increase your search
   engine optimization (SEO)
        i     ti i ti
   It helps promote your blog
   It is permission centric


              (c) 2009 Cris Canning CMP
                     Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Event Blog & Magazine Blogs
         g     g         g




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
Blogs by Email




          (c) 2009 Cris Canning CMP
                 Hospitality Ink
Blog Directory - Technorati




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Microblogging
        gg g




           (c) 2009 Cris Canning CMP
                  Hospitality Ink
How Twitter Can Help Your
Career or Business
  Find new resources & ideas
  Connect with a community of peers & experts
  Get instant info for site selection, vendors, etc.
  from peers
  Find out what others are saying about your
  company, venues, i   issues, etc.
                                t
  Add social media to skill set you offer clients
  Market your experience to the industry
  Connect with journalists

                     (c) 2009 Cris Canning CMP
                            Hospitality Ink
E-Zine - HTML




      A good service provider is Constant Contact.
                    (c) 2009 Cris Canning CMP
                           Hospitality Ink
E-Zine - Text




   If you are concerned about Blackberries, firewalls or international
   recipients, go straight t t Text Pad is a program t keep them properly
       i i t       t i ht text. T t P d i             to k     th      l
   formatted.
                            (c) 2009 Cris Canning CMP
                                   Hospitality Ink
Social Networking
                g
 “I’m 48 and I don’t understand this
  Im           don t
       Social Networking stuff.”

 Similar to a business
 cocktail reception
 Without the
 With t th constraints
                   t i t
 of time and space
                (c) 2009 Cris Canning CMP
                       Hospitality Ink
Social Networking - Linkedin
                g




             (c) 2009 Cris Canning CMP   (c) 2009 Cris Canning CMP
                    Hospitality Ink
Social Networking - Linkedin
                g




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Social Networking - Facebook
Why Should You Care about Facebook?
   Over 120 million active users
   Adding 250,000 new users daily since January
   ’07
   4th most trafficked site
   Most trafficked social media site
   Top social search engine
   More than 55,000 networks
   More than half are outside college & fastest
   growing d
        i demographic i 25 years or older
                       hi is             ld
                   (c) 2009 Cris Canning CMP
                          Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Create a Business Page
                    g




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Facebook




           (c) 2009 Cris Canning CMP
                  Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Photo sharing - flickr




 Photo h ti
 Ph t hosting sites make it easier f you t include photos.
               it     k        i for     to i l d h t
                             (c) 2009 Cris Canning CMP
                                    Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Video Sharing - YouTube
            g




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Case Study: Will It Blend
         y




              (c) 2009 Cris Canning CMP
                     Hospitality Ink
Other Web 2.0 ideas
O         20
 (for inbound marketing)


        (c) 2009 Cris Canning CMP
               Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Free Forums




              (c) 2009 Cris Canning CMP
                     Hospitality Ink
Online Communities - Listserv




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Participate in Q&A
       p




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Online Communities - Ning
                        g




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Event Sites




              (c) 2009 Cris Canning CMP
                     Hospitality Ink
Facebook Event Page
                 g




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
Public Relations 2.0




           (c) 2009 Cris Canning CMP
                  Hospitality Ink
Send releases directly to your
target market.
   News Aggregators & Social
   Bookmarking
   Article Marketing
   A ti l M k ti
   Distribution PR Web, PR Zoom
   Online Press Room
  Thought Leadership/Expertise
            (c) 2009 Cris Canning CMP
                   Hospitality Ink
News Aggregators - Digg




 It’s not always about making the front page of these sites but rather creating
 multiple links to your blog and website.

                               (c) 2009 Cris Canning CMP
                                      Hospitality Ink
Social Bookmarking – del.icio.us
                 g




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Article Marketing
                g




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Resource Box




               (c) 2009 Cris Canning CMP
                      Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Online Press Room




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
Thought Leadership/Expertise




 Showcase the expertise of your organization and/or upcoming
 speakers with one or more “lenses.” SquidooSecrets.com
                         (c) 2009 Cris Canning CMP
 Research tool.                 Hospitality Ink
Webinar




          (c) 2009 Cris Canning CMP
                 Hospitality Ink
Teleclass




       This can be a revenue source or “pink spoon.”
                     (c) 2009 Cris Canning CMP
                            Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
Podcasts




 Use audio “radio broadcasts” that can establish your expertise and be
 downloaded free by your prospects.

                              (c) 2009 Cris Canning CMP
                                     Hospitality Ink
Pass it Along
            g




      Provide readers with information to pass along.


                        (c) 2009 Cris Canning CMP
                               Hospitality Ink
Market Research




 Stay abreast of what’s being said about you, your organization, your products
 and those of your competitors.

                              (c) 2009 Cris Canning CMP
                                     Hospitality Ink
Use Keywords & Phrases
      y

  Use the words that they use
    What words will they use to find you?
    Address their needs in all communications


  How and where will th search?
  H     d h      ill they    h?
    What media?



                  (c) 2009 Cris Canning CMP
                         Hospitality Ink
Keyword Search
  y




            (c) 2009 Cris Canning CMP
                   Hospitality Ink
Personas
  A picture
  Attributes/demographics
  Personality
  Profile/bio
  Needs as a customer
  Potential questions/concerns
  Motivations
  Stage in buying cycle
  Trigger words
                 (c) 2009 Cris Canning CMP
                        Hospitality Ink
Sample Buyer Personas
   p     y




 South by    Analog                 Mainstream      Freddy
 Southwest    Artie                    Mike       Freeloader
   Suzy


                      (c) 2009 Cris Canning CMP
                             Hospitality Ink
Get people involved
    p p
 The answer lies in engagement.
 When people interact with each other
 and you in a social environment they
      y                             y
 are already engaged with you – a
 relationship is formed.
            p
 It may only be a small percentage
 (varies by industry and demographics)
 but they are the “influencers.”

              (c) 2009 Cris Canning CMP
                     Hospitality Ink
(c) 2009 Cris Canning CMP
       Hospitality Ink
For more information




             (c) 2009 Cris Canning CMP
                    Hospitality Ink
Thank you
      y


   And I’ll see you online!
                y




            (c) 2009 Cris Canning CMP
                   Hospitality Ink

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Social Media Marketing Exhibitor Fs 09 [Compatibility Mode]

  • 1. Social Media Marketing Using Online Tools for Promotions By Cris Canning CMP
  • 2. Welcome CTSM/CEU online quiz procedures are on the reverse side of your handout cover. Turn in your speaker evaluation (the last page of your handout) after each session as you leave the room. Cell phones and laptops should be turned off prior to the start of each session.
  • 3. Keep an open mind p p In times of change change, learners inherit the earth while the learned find themselves wonderfully prepared for a world th t no l ld that longer exists. i t Eric Hoffer (c) 2009 Cris Canning CMP Hospitality Ink
  • 4. What’s new about 2.0? 1.0 1 0 – one-way and i t d interruptive, ti controlled by the corporation 2.0 interactive, 2 0 – interactive stimulates dialogue dialogue, controlled by the customer (c) 2009 Cris Canning CMP Hospitality Ink
  • 5. *** Types of Marketing Outbound Marketing Inbound Marketing Telemarketing T l k ti SEO / SEM Trade Shows Blogging Direct M k ti Di t Marketing Social M di S i l Media Email Blasts RSS Print Ad P i t Ads Free tools / Trials F t l Ti l TV/Radio Ads Public Relations (c) 2009 Cris Canning CMP Hospitality Ink
  • 6. Why Should You Use It? y (c) 2009 Cris Canning CMP Hospitality Ink
  • 7. What is Social Media ? Any communications format where the users publish the content content. Social media marketing is inbound marketing. (c) 2009 Cris Canning CMP Hospitality Ink
  • 8. Social Media Marketing g It helps increase your search engine optimization (SEO) i ti i ti It helps promote your blog It is permission centric (c) 2009 Cris Canning CMP Hospitality Ink
  • 9. (c) 2009 Cris Canning CMP Hospitality Ink
  • 10. (c) 2009 Cris Canning CMP Hospitality Ink
  • 11. Event Blog & Magazine Blogs g g g (c) 2009 Cris Canning CMP Hospitality Ink
  • 12. Blogs by Email (c) 2009 Cris Canning CMP Hospitality Ink
  • 13. Blog Directory - Technorati (c) 2009 Cris Canning CMP Hospitality Ink
  • 14. (c) 2009 Cris Canning CMP Hospitality Ink
  • 15. Microblogging gg g (c) 2009 Cris Canning CMP Hospitality Ink
  • 16. How Twitter Can Help Your Career or Business Find new resources & ideas Connect with a community of peers & experts Get instant info for site selection, vendors, etc. from peers Find out what others are saying about your company, venues, i issues, etc. t Add social media to skill set you offer clients Market your experience to the industry Connect with journalists (c) 2009 Cris Canning CMP Hospitality Ink
  • 17. E-Zine - HTML A good service provider is Constant Contact. (c) 2009 Cris Canning CMP Hospitality Ink
  • 18. E-Zine - Text If you are concerned about Blackberries, firewalls or international recipients, go straight t t Text Pad is a program t keep them properly i i t t i ht text. T t P d i to k th l formatted. (c) 2009 Cris Canning CMP Hospitality Ink
  • 19. Social Networking g “I’m 48 and I don’t understand this Im don t Social Networking stuff.” Similar to a business cocktail reception Without the With t th constraints t i t of time and space (c) 2009 Cris Canning CMP Hospitality Ink
  • 20. Social Networking - Linkedin g (c) 2009 Cris Canning CMP (c) 2009 Cris Canning CMP Hospitality Ink
  • 21. Social Networking - Linkedin g (c) 2009 Cris Canning CMP Hospitality Ink
  • 22. Social Networking - Facebook Why Should You Care about Facebook? Over 120 million active users Adding 250,000 new users daily since January ’07 4th most trafficked site Most trafficked social media site Top social search engine More than 55,000 networks More than half are outside college & fastest growing d i demographic i 25 years or older hi is ld (c) 2009 Cris Canning CMP Hospitality Ink
  • 23. (c) 2009 Cris Canning CMP Hospitality Ink
  • 24. Create a Business Page g (c) 2009 Cris Canning CMP Hospitality Ink
  • 25. Facebook (c) 2009 Cris Canning CMP Hospitality Ink
  • 26. (c) 2009 Cris Canning CMP Hospitality Ink
  • 27. Photo sharing - flickr Photo h ti Ph t hosting sites make it easier f you t include photos. it k i for to i l d h t (c) 2009 Cris Canning CMP Hospitality Ink
  • 28. (c) 2009 Cris Canning CMP Hospitality Ink
  • 29. Video Sharing - YouTube g (c) 2009 Cris Canning CMP Hospitality Ink
  • 30. (c) 2009 Cris Canning CMP Hospitality Ink
  • 31. Case Study: Will It Blend y (c) 2009 Cris Canning CMP Hospitality Ink
  • 32. Other Web 2.0 ideas O 20 (for inbound marketing) (c) 2009 Cris Canning CMP Hospitality Ink
  • 33. (c) 2009 Cris Canning CMP Hospitality Ink
  • 34. Free Forums (c) 2009 Cris Canning CMP Hospitality Ink
  • 35. Online Communities - Listserv (c) 2009 Cris Canning CMP Hospitality Ink
  • 36. Participate in Q&A p (c) 2009 Cris Canning CMP Hospitality Ink
  • 37. Online Communities - Ning g (c) 2009 Cris Canning CMP Hospitality Ink
  • 38. (c) 2009 Cris Canning CMP Hospitality Ink
  • 39. Event Sites (c) 2009 Cris Canning CMP Hospitality Ink
  • 40. Facebook Event Page g (c) 2009 Cris Canning CMP Hospitality Ink
  • 41. Public Relations 2.0 (c) 2009 Cris Canning CMP Hospitality Ink
  • 42. Send releases directly to your target market. News Aggregators & Social Bookmarking Article Marketing A ti l M k ti Distribution PR Web, PR Zoom Online Press Room Thought Leadership/Expertise (c) 2009 Cris Canning CMP Hospitality Ink
  • 43. News Aggregators - Digg It’s not always about making the front page of these sites but rather creating multiple links to your blog and website. (c) 2009 Cris Canning CMP Hospitality Ink
  • 44. Social Bookmarking – del.icio.us g (c) 2009 Cris Canning CMP Hospitality Ink
  • 45. Article Marketing g (c) 2009 Cris Canning CMP Hospitality Ink
  • 46. Resource Box (c) 2009 Cris Canning CMP Hospitality Ink
  • 47. (c) 2009 Cris Canning CMP Hospitality Ink
  • 48. Online Press Room (c) 2009 Cris Canning CMP Hospitality Ink
  • 49. Thought Leadership/Expertise Showcase the expertise of your organization and/or upcoming speakers with one or more “lenses.” SquidooSecrets.com (c) 2009 Cris Canning CMP Research tool. Hospitality Ink
  • 50. Webinar (c) 2009 Cris Canning CMP Hospitality Ink
  • 51. Teleclass This can be a revenue source or “pink spoon.” (c) 2009 Cris Canning CMP Hospitality Ink
  • 52. (c) 2009 Cris Canning CMP Hospitality Ink
  • 53. Podcasts Use audio “radio broadcasts” that can establish your expertise and be downloaded free by your prospects. (c) 2009 Cris Canning CMP Hospitality Ink
  • 54. Pass it Along g Provide readers with information to pass along. (c) 2009 Cris Canning CMP Hospitality Ink
  • 55. Market Research Stay abreast of what’s being said about you, your organization, your products and those of your competitors. (c) 2009 Cris Canning CMP Hospitality Ink
  • 56. Use Keywords & Phrases y Use the words that they use What words will they use to find you? Address their needs in all communications How and where will th search? H d h ill they h? What media? (c) 2009 Cris Canning CMP Hospitality Ink
  • 57. Keyword Search y (c) 2009 Cris Canning CMP Hospitality Ink
  • 58. Personas A picture Attributes/demographics Personality Profile/bio Needs as a customer Potential questions/concerns Motivations Stage in buying cycle Trigger words (c) 2009 Cris Canning CMP Hospitality Ink
  • 59. Sample Buyer Personas p y South by Analog Mainstream Freddy Southwest Artie Mike Freeloader Suzy (c) 2009 Cris Canning CMP Hospitality Ink
  • 60. Get people involved p p The answer lies in engagement. When people interact with each other and you in a social environment they y y are already engaged with you – a relationship is formed. p It may only be a small percentage (varies by industry and demographics) but they are the “influencers.” (c) 2009 Cris Canning CMP Hospitality Ink
  • 61. (c) 2009 Cris Canning CMP Hospitality Ink
  • 62. For more information (c) 2009 Cris Canning CMP Hospitality Ink
  • 63. Thank you y And I’ll see you online! y (c) 2009 Cris Canning CMP Hospitality Ink