Colin Taylor

call center consulting customer experience customer satisfaction contact center cem call center call center assessment contact center audit colin taylor call center audit custserv csat quality monitoring retention customer loyalty cs human resources monitoring listening outsourced quality telecom costs contact center conmsulting the taylor reach group operational management contact center consulting colin taylor taylor reach group sfa call center quality contact center quality quality listening cx cctr call centre callcenter contact center assessment #fiveideas self service utility #csat #netpromoter #callcenter #fcr #cem nps