Christian Bason - MindLab Denmark
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The document discusses the importance of public sector innovation through co-creation and co-production, emphasizing the need for involving citizens in policy and service development. It outlines new approaches to redesign public systems and the necessity for public managers to adapt to these changes. The text suggests that an empathetic understanding of citizens' experiences is crucial for producing effective outcomes in public services.
Christian Bason - MindLab Denmark
- 1. Innovation and design as drivers of social change -what does it take? Christian Bason, Director
- 4. Why do we need more public sector innovation?
- 7. “We haven’t got the money, so we’ve got to think!” Ernest Rutherford
- 8. Value of public sector innovation Productivity Service Outcomes experience Democracy
- 9. Two paradigm shifts? Co-creation Professionals Co-production produce Experts create
- 10. Involving citizens is about creating ideas that have a better chance of working for them.
- 11. Co-creation The systematic process of creating new public policies and services with people, not for them.
- 12. New mode of knowledge Professional empathy Experiencing what citizens experience
- 13. New meaning for adult mentally disabled
- 14. From a ”case” to being a person with a future
- 15. From digitally incompetent to digitally self-reliant
- 16. Different kind of process Rehearsing the future Design as driver of policy and service co-creation
- 17. “Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.” Herbert Simon (1968)
- 18. Design Challenging Reimagining problems & opportunities Human Understanding drivers of behaviour Experimental Prototyping as a vehicle for learning Concrete Visualising to enable cross-cutting dialogues
- 23. Mapping system resources, current and potential, over time – to enable system redesign.
- 24. Co-production An approach that seeks to leverage all available resources to produce the best possible outcomes for citizens and society at the lowest possible cost.
- 25. Producing outcomes FOR… Services, Authority regulations, Citizens benefits, etc.
- 26. Producing outcomes WITH... Family / friends Authorities Local community Outcomes Citizen + society Non- Businesses governmental organizations Citizen
- 27. What’s new?
- 28. Not a new phenomenon, but a new awareness Policies and services do not ”arrive” in a vacuum Fit with recipients’ experience and practices shapes outcomes Other actors are always part of the picture
- 29. Three approaches to creating value through co- production
- 30. Redefine
- 31. Find and build capacity www.tacsi.au.org
- 32. Platform Facilitate
- 33. Traditional Co-production Optimize Redefine Help Invest in capacity Authority Platform
- 34. Challenging public services 1. New professional identities for public service staff: How to make the transition from ‘authority’ to ‘platform’? 2. Radical redesign of public systems: Everything could potentially change... 3. What is the role of public managers in a model of co-production?
- 35. The leadership challenge “My staff don’t question the new insights we gained from involving citizens. But they question the consequences for our organization”. Public Manager
- 36. Policy Press 2010