This document discusses corporate social responsibility (CSR). It defines CSR as open and transparent business practices that consider employees, communities, and the environment, aiming to deliver sustainable value. The document notes that CSR has become an important marketing strategy and that consumers feel positively about socially responsible companies. It also discusses benefits of CSR like risk management, reputation, and innovation. The document outlines a study that surveyed consumers and employees to assess awareness and perceptions of CSR. It found that while people see CSR as important, consumers have limited knowledge of the concept but want companies to disclose their CSR activities.