ALISYS Corporate Presentation

CORPORATE
PRESENTATION
19.08.2015

With more than 15 years
experience, it became an Electronic
Communications operator in June
2009, licensed by the National
Commission of Markets and
Competition (CNMC).
ISO27001 ISO9001
1. ABOUT ALISYS
Alisys develops advanced telecommunications services marketed under cloud
computing models and pay-per-use policies
Our mission
Increase our customers’ competitiveness through the development of innovative
communications solutions tailored to the needs of each customer while utilising high
availability and security platforms.
Savings
Reduction in investment
and operating costs
Simpliﬁcation
Greater management
Improvement
Increased competitiveness
I+D+i
Customised service
Technical Platform security and availability
2 / 26
| CORPORATE PRESENTATION | 19.08.2015

2. DIFFERENTIAL ADVANTAGES
2.1. R&D&I
2.2. Customised service
2.3. Technical platform security and availability
3 / 26

• Thanks to its R & D capacity and utilisation of
technological surveillance and analysis tools, Alisys
provides innovative services tailored to an ever changing
market.
• Alisys permanently cooperates with its customers and
partners in deﬁning new products and features, covering
emerging demands and anticipating the requirements of
organizations and end users.
2.1. R&D&I
2. Differential advantages
4 / 26
DEDICATED TO
R&D&I TASKS
UNIVERSITY
GRADUATES
TECHNOLOGICAL PRODUCTION
IN THE LAST 3 YEARS

2.2. CUSTOMISED SERVICE
• The size, location and organization of Alisys provides
customised substantial cloud services to customers, meeting all
their needs and concrete speciﬁcations
• Total availability for the integration with already existing
applications.
Allocation of exclusive resources.
Private Cloud:
Alisys provides shared cloud resources for projects with special
operational requirements and / or security, it facilitates the allocation of
exclusive communications elements, hardware and software involved in
a speciﬁc service; all this without affecting the economic and technical
flexibility features of Cloud Computing.
5 / 26

Alisys services are
supported by a set of
hardware components,
interconnection lines with
the phone network and
Internet connections housed
in Tier III + data centres
• Double point of interconnection.
Alisys communications and services
network is 100% redundant in double
geographical location.
• High availability.
Services are provided by a set of servers
that operate following the farm model,
and distributed simultaneously providing
stability and allowing performing
maintenance on hot.
• Security and data encryption.
Alisys performs automatic and encrypted
backups among different locations. It has
customer references in the healthcare and
ﬁnancial sectors that require special safety
conditions.
2.3. TECHNICAL PLATFORM SECURITY AND AVAILABILITY
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3. CATALOGUE OF SERVICES
3.1. Voice and Messaging
3.2. Contact Centre and Customer Service
3.3. Virtualisation
3.4. Certiﬁcation
3.5. Virati HUB
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Alisys Virtual PBX
IP telephony solution with PBX and IVR features,
managed through web control panel
Robust IP telephony platform
Users can access services from any place
with Internet access, through physical
terminals or mobile software, tablet or PC,
at no cost to customers.
Advanced telephony features
Workplace management features
(call forwarding, call waiting, do not
disturb or call pick-up) and advanced
options such as conﬁgurable routing,
interactive menus, call recording or
voice recognition solutions, including
voice print and open queries.
Web management
The web control panel enables the
conﬁguration of services in real time and
accesses comprehensive reporting and
usage statistics.
3.1. VOICE AND MESSAGING
3. Catalogue of services
8 / 26

Telephone numbering
International Numbering provided by
agreements with operators with proven
solvency in their respective countries,
with full availability, functionality
and compliance guarantees
Fixed geographical numbering and Intelligent Network of more
than fifty countries
New numbering or current provider portability for each country.
Digital line features
Identiﬁcation of calling user, call forwarding, DTMF and fax.
Virtual location or local services
Numbering for use both as “virtual office” to physical offices for each country.
COVERAGE MAP
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SMS
Online platform for sending short
messages to multiple recipients, with
the ability to customise the content,
sender and signature of messages sent
Support for programmed, immediate,
individual or massive campaigns
It combines flexible, instantaneous and scheduled mailing,
with predeﬁned message templates and conﬁguration of
recipient groups.
Acknowledgement of receipt and
tracking of shipments
Mail status control, from scheduling to message reception.
10 / 26

Virtualised phone line
Infrastructure and application for
Android and iPhone, which allows any
operator to provide service to mobile
subscribers without replacing SIM card
Enables access to subscribers worldwide
• Callback platform to mobile user through SS7 with minimum
delay and less than 1k data consumption per call.
• 100% based on TDM switching technology, not VoIP.
• Customer registration and prepaid or postpaid balance
from the mobile application.
• Additional numbering service for the SIM available in more
than 50 countries with guaranteed regulatory compliance.
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Other voice and messaging services
SIP Trunk
VoIP interconnection, which allows access to phone network or other
proprietary PBXs or other transmitting systems and call reception.
Click To Call
Solution for generating phone calls at the request of website visitors. It includes
tools for customising the graphical interface appearance and easy integration to
customer websites.
Predictive Dialler
It combines automatic dialling algorithms and intelligent planning systems to
ensure optimum call management. The Alisys Predictive Dialler online panel
remotely allows adjustments to agent configuration and campaigns in real time.
Massive calls
Dialling system for automatic, programmed and personalized, simultaneously
without agent intervention. It facilitates management of campaigns to collect
information, reminders, event communication and promotional marketing.
Faxmail
Alisys Faxmail converts email into a fax reception and mailing tool, with the
capacity of handling documents, configure mailing lists and support for multiple
file formats.
Audioconference
Establishment of audioconference calls with unlimited participants and advanced
call features, such as secure PIN access system reminders.
12 / 26

3.2. CONTACT CENTRE AND CUSTOMER SERVICE
Alisys Cloud Contact Centre
Advanced solution for efficient management
and automation of Contact Centre, easily
integrated with the current systems in the client
Supervision, management
and online reports
All services are managed through an online
panel, with real-time monitoring and dashboard
type display.
Flexible tool for
developing applications
Framework based on Alisys Cloud Contact
Centre Drag & Drop enables the design
and implementation of agent applications
integrated with corporate systems.
Router Dynamic Business Applications
enables administrators to directly
program the treatment of interactions in
business terms.
IVR features included
Alisys Cloud Contact Centre integrates IVR for
managing interactive responses, both DTMF
and voice recognition.
13 / 26

Alisys Cloud CX
Web tool that allows the integrated use of WhatsApp, Telegram,
Webchat, Twitter and Facebook in Customer Service
Flexibility in
channel configuration
Alisys Cloud CX enables activation of
communication channels through WhatsApp,
Telegram, Webchat, Twitter or Facebook
from a single management platform. It
minimises compliance costs and easily
integrates into the existing Contact Centre and
CRM / ERP infrastructure.
Capacity to adapt
to demand
Uniﬁed management of customer service
support, facilitating the estimation of
channels to be used and streamlining the
service needs assessment per channel.
The standard Contact Centre indicators, as
Service Level or Average Time Operation
acquire a new dimension by integrating
multichannel information.Consistency in customer relations
The combination of the customer database and
historical multichannel converts into a coherent
and ongoing process.
14 / 26

Other Contact
Centre and Customer
Experience services
Cloud Agent
Call distribution system that allows the
efficient use of agents available through
intelligent algorithms and queues. It
includes automatic routing functions
and interactive menus (IVR), and
provides real-time information of the
proceedings carried out.
15 / 26

3.3. VIRTUALISATION
Alisys Cloud VDI
Platform for deployment, conﬁguration and centralised
execution of desktops and applications, remotely accessible
from any device and operating system
Efficient management of hardware and
software licenses
Applications are served to users using low-cost devices, which do not
entail updating as requirements change.
The use of floating licenses (concurrent user instead of through
installation) to optimize software costs.
Flexible workplace
Cloud VDI allows users to access their desktops or applications through
a website or by native clients for Windows, Linux, iOS and Android and
administrators to easily establish corporate management policies for
managing personal devices (BYOD).
Security
Updates are managed centrally,
allowing users to always have the
latest version of the software.
Administrators can immediately
grant and revoke implementation
permissions for users and
user groups.
Alisys Cloud VDI securely and
redundantly stores environments,
applications and data for all users.
16 / 26

3.4. CERTIFICATION
Time stamping
Online platform for obtaining time stamping authorised
by the National Currency and Stamp Manufacturer - Royal
Spanish Mint (FNMT-RCM), with applications such as the
protection of intellectual property, electronic invoicing and
transparency in government.
SMS Certificate
Tool for sending and certiﬁcation of short message
content delivery, including evidence against third parties.
Certified recorded calls
Tool for recording and certiﬁcation of phone conversation
content, including evidence against third parties.
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3.5. VIRATI HUB
Web tool for analysis, monitoring and control of online
communication and digital marketing campaigns
Analysis of online conversations
Interactive visualization of conversations about the brand on
social networks, blogs and online news channels, with context
and feeling analysis and evaluation.
Uniﬁed analysis:
• Efficiency of marketing actions
• Correlation of opinions and sales
• Online reputation
• Excellence in online customer service
Monitoring digital campaigns
Control of traffic web evolution including benchmarking website
of sector; conversion funnels and ROI control modules.
Social Networks
Response analysis (engagement) to public brand
communications and competition.
Historical record and customised modules
Unlimited storage of information and development of analysis
modules as based on objectives.
Identification of interrelations
and generation of reports
Identiﬁcation of visual trends and correlations.
Allows generation of executive reports in Word and
PDF formats.
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4. SUCCESSFUL CASES
4.1. Vodafone/ONO. Voice and Faxmail platforms
4.2. Coﬁdis. Solution tailored for Cloud Contact Centre
4.3. Cetelem. Customer service through WhatsApp
4.4. Massimo Dutti. ViratiHUB, active listening
4.5. Philips Iberica. ViratiHUB, monitoring conversations
19 / 26

4.1. VODAFONE/ONO. VOICE AND FAXMAIL PLATFORMS
Vodafone Advanced Intelligent Network platform
Dimensions of service
• Switching capacity for 2,400 simultaneous calls, 100% geographically supported.
• Handling more than 5 million calls per month.
• 1,400 active users, including public bodies such as the Junta de Andalucia (regional government),
and companies such as Endesa, Caser Seguros and Barcelo.
• 11 years in operation (to date).
Distributed management platform of incoming calls on Intelligent Network numbering.
• Fully flexible routing capabilities and IVR,
including voice recognition and integration with
customer systems.
• Dashboard and reports with analytic tools in
real time
• Recording system for encrypted
conversations.
• Continuous updating and addition of new
features through biannual releases and
developments to the end customer.
Vodafone Spain provides a full range
of uniﬁed telecommunications
services, including voice, mobile
data and broadband, which were
reinforced in 2014 through an
agreement for the acquisition
of the ONO corporate group
4. Successful cases
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ONO Virtual PBX
• More than 3,000 services for large accounts.
• Annual growth of 1,000 new services.
4.1. VODAFONE/ONO. VOICE AND FAXMAIL PLATFORMS
IP telephony cloud solutions for large accounts.
• Managed form customised web panel.
• It includes call centre tools.
• Audioconference management.
• Support for different types of numbering and portability management.
• Integration with other PBXs through SIP trunk.
• Continuous updating and incorporation of new features through releases semi-annually and
end customer developments.
Vodafone Spain provides a full range
of uniﬁed telecommunications
services, including voice, mobile
data and broadband, which were
reinforced in 2014 through an
agreement for the acquisition
of the ONO corporate group
4. Successful cases
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4.2. COFIDIS. SOLUTION TAILORED FOR CLOUD CONTACT CENTRE
Cofidis is a pioneering financial credit institution
operating remotely in Spain, member
of the National Association of Financial
Institutions (ASNEF). The Cofidis Group
designs, sells and manages a wide range of
financial products, such as consumer credit,
payment solutions and banking services
Alisys has developed and maintains tailored
solution for cloud services oriented towards
outbound calls
• 700 agents
• 1,200 voice channels
• 5 years in operation (to date).
• Advanced dialling features, including predictive dialling, click to call and massive dialling.
• Sending and receiving FAX and SMS service by email and web interface.
• CRM integration.
• Ongoing maintenance.
4. Successful cases
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4.3. CETELEM. CUSTOMER SERVICE THROUGH WHATSAPP
4. Successful cases
Cetelem is a ﬁnancial institution dedicated
to consumer credit, managing credit cards
and online credit. It has around 2.5 million
customers in Spain and 1,200 employees
Opening WhatsApp channel with
Alisys CX Cloud
• 6 agents.
• 8 active communications channels.
• Multichannel Expansion of customer service by opening of new
WhatsApp channel.
• Cloud management communications through web interface.
• Sending and receiving communications instantaneously for
processing services.
• Monitoring campaigns with conﬁgurable reporting.
23 / 26

4.4. MASSIMO DUTTI. VIRATIHUB, ACTIVE LISTENING
The firm Massimo Dutti has
become one of the most
successful commercial formats
of the Inditex Group. It operates
in 68 markets globally and has a
full profile catalogue in the main
social communication channels
By employing Virati HUB, Massimo Dutti carries out a
content effectiveness analysis in social media and the
detection of brand reputation indicators and quality
customer services, with the aim of determining its
budget priorities for its annual communications plan
Key service
• More than 13,000 analysed entries from 20 countries.
• Engagement analysis (Level of user interest) in Facebook, Twitter, Instagram and Pinterest.
• Identification of around 315 influencers and opinion leaders in the fashion world for planning specific
communication actions.
4. Successful cases
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4.5. PHILIPS IBERICA. VIRATIHUB, MONITORING CONVERSATIONS
Founded in 1891, Philips is currently a
leader in innovation in the Healthcare,
Lighting and Energy Consumption and
Lifestyle fields. In 2013 Philips Iberica
launched ‘Share Innovation’, a project
that is committed to improving people’s
lives through meaningful innovation
Philips employs Virati HUB for early trend and
momentum detection of collaborations with
professionals in their areas of operation
Key service
• More than 25,000 filtered and analysed entries.
• KPI Engagement and evolution analysis of the official
profiles of Philips Spain on Twitter, Facebook, LinkedIn
and Google+.
• Attracting around 50 professional partners for the
‘Share Innovation’ platform.
• More than 370 contents created based on trends and
topics identified by the tool.
• Detection and early warning
potential brand crisis triggers.
Philips Iberica was the first entity
to detect social mobilisation
generated in the digital
environment to avoid the
celebration of the World Paddle
Tour in the Merida amphitheatre,
an event it was sponsoring.
4. Successful cases
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Alisys® is a registered trademark of Atiun Comunicaciones S.L.U.
C/ Orense 85 · 28020 · Madrid
www.alisys.net | info@alisys.net | T 902 995 995 | F 902 995 678

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