This document discusses key performance indicators (KPIs) for retail trainers. It provides examples of KPI materials that can be referenced, including lists of KPIs, performance appraisals, job skills, and key result areas. It also outlines the steps to create KPIs for retail trainers, including defining objectives, identifying key result areas and tasks, and determining how to measure results. Common mistakes to avoid when building KPI systems, such as having too many KPIs, are also covered. The document recommends that KPIs be clearly linked to strategy and empower employees. Different types of KPIs like process, input, output, leading, and lagging are defined.