This document appears to be a resume for an individual seeking a new professional challenge as a business analyst in IT. The resume lists the person's work experience dating back to 1983, including roles in industrial engineering, software development and deployment, and as a soft skills trainer from 2005-2013. It also lists various IT skills and areas of experience such as CRM, SCRUM, Infopath, ITIL, KPI, SharePoint, RFID, integration, and ERP.