SlideShare a Scribd company logo
Twitter:         http://www.ukoln.ac.uk/web-focus/events/conferences/ahrc-social-media-2012/
#ahrcmedia@qm
  #ahrcmedia

             Using Social Media to
             Promote ‘Good News’
             About your research activities, your organisation,
             your events, …
             Brian Kelly                             Acceptable Use Policy
             Innovation Support Centre               Recording this talk, taking photos,
             UKOLN                                   having discussions using Twitter, etc.
             University of Bath                      is encouraged - but try to keep
                                                     distractions to others minimised.
             Bath, UK
             Web: http://isc.ukoln.ac.uk/
             Blog: http://ukwebfocus.wordpress.com/
             Twitter: @briankelly      Personal/professional
                      @ukwebfocus Automated announcements of new posts

             UKOLN is supported by:
                                           This work is licensed under a Creative Commons
                                           Attribution 2.0 licence (but note caveat)
Idea from Cameron Neylon

You are free to:
                                                  copy, share, adapt, or re-mix;



                                                  photograph, film, or broadcast;



                                                  blog, live-blog, or post video of


this presentation provided that:
             You attribute the work to its author and respect the rights
             and licences associated with its components.
    Slide Concept by Cameron Neylon, who has waived all copyright and related or neighbouring rights. This slide only CCZero.
    Social Media Icons adapted with permission from originals by Christopher Ross. Original images are available under GPL at:
2   http://www.thisismyurl.com/free-downloads/15-free-speech-bubble-icons-for-popular-websites
Introduction   About Me
                   Brian Kelly:
                     • UK Web Focus: national advisory post to UK HEIs
                     • Long-standing Web evangelist
                     • Based at UKOLN at the University of Bath
                     • Prolific blogger (1,000+ posts since Nov 2006)
                     • User of various devices to support professional (and
                       social) activities
                     • Prolific speaker (~380 talks from 1996-2011)
                     • Part of UKOLN’s Innovation Support Centre
                   UKOLN:
                     • Supporting innovation across higher & further
                       education
3                    • Funded by JISC
Introduction   About You
                   How many :
                     • Have a blog?
                     • Publish a work-related videos on, say YouTube?
                     • Have a work-related Twitter account?
                   How many:
                     • Publish information on a web site?
                     • Use email for work purposes?
                     • Publish information in print format?
                   Aim of talk:
                      • To show why social media should form an
                        essential part of an outreach strategy
                      • To illustrate ways in which social media is used
                      • To provide example of tools for evaluating success
4
Search Engine Optimisation (SEO)

        Web sites
                                        Google
                                       (Bing, …)
    Real       Databases
    world
                             Summary of key approaches:
                              • Apply various techniques to Web resources to
                                make resources easier to find in Google, …
            Directories
                              • Resources may include organisational Web
                                suites, third party Web sites, databases, …
                              • Resources may also include real world objects
                                and ideas (i.e. your research ideas, your
             The invisible      conferences, your organisation, …)
             researcher       • Based on understanding of importance of
                                Google to end users
5
Beyond SEO                      The engaged
                                              researcher


        Web sites

                                   Social Web
                                     (Blogs,
                                   Facebook,
    Real       Databases
                                   Slideshare,
    world
                                   Twitter, …)


            Directories
                           Summary of key approaches:
                            • Use of social networking services which people
                              use of discuss your services
                            • Services may include WordPress, Twitter,
                              Facebook, Slideshare, …
                            • No need to touch your Web sites (so useful if
6
                              you can’t!)
It’s About The Individual!
                                 Focus of the Social
                                 Web has been the
                                 individual. Challenges:
                                   • ‘It’s my space’
                                   • ‘Sustainability
                                   • Privacy
                                   • Editorial control
                                   • Branding
                                   • …




7
I also write peer-
    reviewed papers and
    deposit them in Opus
             63 items
             60 full text




8
Are They Popular?




                   Most downloaded
                   items in Opus
                   since launch
9
Reasons For Paper’s Popularity
     Possible reasons
       • Quality of paper
       • Quality of metadata
       • Provision of full-text,
         rather than just metadata
       • Importance of co-authors
       • Formats used (HTML as well as PDFs)
       • Role of social media
       • Other suggestions?


10
Evidence
         How do we find out more?
            • Peak statistics for repository
              only available for 1 year
         But:
            • Blog post about availability in Opus published on
              11 August 2009




Conclusion: Blog post responsible for initial popularity
11
Evidence
         How do we find out more?
            • Peak statistics for repository
              only available for 1 year
         But:
            • Blog post about availability in Opus published on
              11 August 2009


                                  Further investigation (of all my
                                  paper downloads) confirms
                                  large peak in August 2009


Conclusion: Blog post responsible for initial popularity
12
Beyond the Individual Paper




                 Most downloaded papers
                 from UKOLN staff
                 16 out of top 20 mine!
                 Evidence of value of
13               particular techniques?
SEO or SMO
     SEO:
       Helping Google find your papers through:
          • Writing style, document structure, …
          • In-bound links
     SMO:
       Helping other people find your papers through:
          • Viral marketing
          • Sharing on social media services

     SMO: Good for new papers, but not relevant for popular
          papers written from 2004-8
     SEO: Document structure consistent. Difference
          appears to be significant nos. of in-bound links
14
Third Party Services
                   Significant use of third party
                   services to link to Opus:
                      • LinkedIn
                      • Researchgate
                      • Academia.edu
                      • Mendeley




15
Popular Elsewhere?
                          Survey of Russell
                          Group university
                          use of services
                          published on UK
                          Web Focus blog
                          on 5 March 2012

                 Conclusions
                 • Popularity of LinkedIn &
                   Academia established
                 • Let’s encourage our
                   researchers to include
                   links to papers in IR


16
Using the tools



17
Also note link to this week’s featured paper



          Twitter helps develop writing skills
                                              140 characters!
                                     7.
                                     Use the W3C’s Mobile
                                     Web checking service.
                                     Compare the findings
                                     for your service with
                                     your peers as
                                     illustrated at
                                     http://bit.ly/eZ47Tv




Twitter expertise can help you to get your message across succinctly
18
Tangential Aside
                      “Heatmap: An F-shaped principle of how
                      web-pages are read: two horizontal strips
                      and one vertical. Using this principle we've
                      suggested where your visitors' eyes will first
                      be directed to on the main page.
                      This will help you to increase the site's traffic
                      and raise profitability.”

     Do you draw people’s attention to:
        • New content
        • Terms and conditions
        • About the resources
        • Links to resources elsewhere (including social
          media presence)
        • Things you want to ’market’
        • …
19
Chris Sexton
                                          IT Services
                                          director at
                                          Sheffield
                                          University




     Social Web services, such as blog posts, tend
20
     to be embeddable in other web sites
21   Tweets are also increasingly embedded
W4A Conference Web Site
     Tweets embedded in conference Web sites




22
Twitter as Success Story
              What happens when you tweet an
              open access paper? Nov 2011
              • Blog post on Melissa Terras’ blog
                on “Adventures in digital humanities
                & digital cultural heritage”
              • 500+ downloads in one week

              Is blogging and tweeting about
              research papers worth it? Mar 2012
                 “What next? From now on, I will
                 definitely post anything I publish
                 straight into our institutional
                 repository, and blog and tweet it
                 straight away”
23
Twitter as Infrastructure
                Twitter seems to be becoming part of the
                dissemination & engagement infrastructure:
                 • SpringerLink Mobile App lets you share ‘frictionlessly’
                   to Twitter & Facebook network (or on email)
                 • CrowdoMeter is a “crowdsourcing project that tries
                   to classify tweets about scholarly articles using the
                   Citation Typing Ontology”




  Crowdometer is an example of
  an alt.metrics tool:
     “measuring impact in [a]
24
     diverse scholarly ecosystem”
Mobile as Infrastructure
          Importance of tools which are mobile-friendly
            • People (86% of non-random sample!)
              use mobile devices in bed for work
              purposes!
            • Growing importance of graphics in posts
              to provide distinctive personalised
              newspaper
            • Importance of having a
              distinctive Twitter avatar
               and not the egg
              (default avatar often
              used by porn stars &
              spammers)

25
Text, Multimedia or Links?
                      Which should be prioritised:
                       • Well-written text?
                       • Well-produced images / video?
                       • Hypertext links & embeddable content?
                        Image may be worth a thousand words, but
                        embeddable content can be viewed by
                        many eyeballs (even if content is flawed –
                        e.g. timely posts).
                        Reflections:
                          • Editorial processes for content are well-
                            understood
I can find embeddable
                          • Picture / video production processes
content in many ways.
The content can lead to     are well-understood
new discoveries           • Need to prioritise use of links!
26
Blogs and Two-Way Links
        A pingback can provide a form of a two-way link




27
Importance of Wikipedia




                                                                    Wikipedia is
                                                                    very popular!

This talk is partly about “frictionless sharing”, a term described in Wikipedia
28
The article is
     easy-to-find
     (though beware
     of implications
     of personalised
     search – it
     won’t be no. 1
     for everyone)
29
My Greatest Impact This Year?


        Did someone influential cite
        the page?




     I created the Wikipedia entry for “frictionless sharing” on 14 Jan
     2012. There have been 3,665 views since it was created.
30
Links From Wikipedia




   There are two links from Wikipedia to University of Bath’s
   repository. Should we try and get more? Is this ethical?
31 (Content should come from a NPOV)
Links to Bath Repository




                         Should we
                         analyse
                         incoming links
                         & be proactive
                         in maximising
                         number &
                         quality of
                         links?
32
Best Practices
              There’s a need to understand (a) best practices and (b)
              your practices
              Social Bros used to analyse my Twitter account
                    No URL (e.g. to blog) in
     No URL
                    Twitter profile means:      3
                                                                   2
                     • No way of finding out
                       more
                     • Difficult to decide                  1

                       whether to follow
                     • See “You Have 5
                       Seconds to Make an
                       Impression!” how this
                       bio led to award winning
                       paper!
33
Evidence of
     international
     reach
     Should time
     zones be
     considered
     when
     tweeting?




34
My Twitter community:
      • Normally tweets
        daily
      • Normally tweets up
        to five times per day
      Regular tweeting
        helps to build and
        sustain your
        community



35
Majority of my Twitter
                                     community follow:
                                       • 100-500
                        Me: 2,852      • 500-1,000
                                       • 1,000-5,000
                                     People who try our
                                     Twitter but admit they
     @LadyGaga: 22.7M
                                     “don’t get it” may:
                                       • Not have reached
                                         critical mass
                                       • Have not used
                                         clients which
                           Me: 988       provide means of
                                         filtering

36
Further Evidence
                        Many social media
                        analytics services
                        are available
                        •Are you familiar with
                        bit.ly URLs & use of
                        +
                        http://bitly.com/I3EFsI
                        http://bitly.com/I3EFsI+
                        •Sign in to bit.ly to
                        view your stats




37
Case Study

                                90 second video
                                clip with 178 words

                  Paper on “A Challenge to Web
                  Accessibility Metrics and
                  Guidelines: Putting People and
                  Processes First” delivered at W4A
                  2012 conference on 16 April
                  Co-authors agreed on:
                   • Importance of raising visibility
                     of our work
                   • Need to disseminate across
                     our networks
                   • Value of tools such as blogs,
                     Twitter and YouTube
38
Beyond Text and Links
     Might embeddable cartoons have a role to play?
     Note this gives a summary of this talk




                                                      35 words




                                                      46 words
39
Beyond Text and Links



                                               37 words




                                               44 words


     Cartoons created (in ~30 minutes) using Pixton
40
Context is King!
     Social Web:
      • Initial focus on use of popular
        services by individuals
      • Of relevance to organisations –
        but need to beware of risks e.g.
        lack of authenticity; failed
        approaches to marketing; etc.

     What percentage of
     respondents agreed
     that “The NHS should
     allow gipsies to jump
     the queue?”

41
Conclusions
     • We know about traditional approaches to marketing
       research (although not always implemented)
     • Many new opportunities provided by social web
     • Key aspects to successful use:
         Having an authentic voice
         Getting your content to places where it can be
          seen, used and re-used
         Embracing culture of openness
         Being willing to take risks




42
Questions
     Any questions or comments?




43
Acknowledgements
                 Images copyright Shuttlestock and used under licence:




      shutterstock_8441726.jpg    shutterstock_84417262.jpg
                                                                shutterstock_52232947.jpg
                                                                                              shutterstock_81144367.jpg




                                                                 shutterstock_11740660.jpg
                                  shutterstock_52853291.jpg                                   shutterstock_82699909.jpg
     shutterstock_73799686.jpg




      shutterstock_46679812.jpg     shutterstock_52733221.jpg     shutterstock_12741562.jpg

44

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RAKESH SAJJAN
 

Using Social Media to Promote 'Good News'

  • 1. Twitter: http://www.ukoln.ac.uk/web-focus/events/conferences/ahrc-social-media-2012/ #ahrcmedia@qm #ahrcmedia Using Social Media to Promote ‘Good News’ About your research activities, your organisation, your events, … Brian Kelly Acceptable Use Policy Innovation Support Centre Recording this talk, taking photos, UKOLN having discussions using Twitter, etc. University of Bath is encouraged - but try to keep distractions to others minimised. Bath, UK Web: http://isc.ukoln.ac.uk/ Blog: http://ukwebfocus.wordpress.com/ Twitter: @briankelly Personal/professional @ukwebfocus Automated announcements of new posts UKOLN is supported by: This work is licensed under a Creative Commons Attribution 2.0 licence (but note caveat)
  • 2. Idea from Cameron Neylon You are free to: copy, share, adapt, or re-mix; photograph, film, or broadcast; blog, live-blog, or post video of this presentation provided that: You attribute the work to its author and respect the rights and licences associated with its components. Slide Concept by Cameron Neylon, who has waived all copyright and related or neighbouring rights. This slide only CCZero. Social Media Icons adapted with permission from originals by Christopher Ross. Original images are available under GPL at: 2 http://www.thisismyurl.com/free-downloads/15-free-speech-bubble-icons-for-popular-websites
  • 3. Introduction About Me Brian Kelly: • UK Web Focus: national advisory post to UK HEIs • Long-standing Web evangelist • Based at UKOLN at the University of Bath • Prolific blogger (1,000+ posts since Nov 2006) • User of various devices to support professional (and social) activities • Prolific speaker (~380 talks from 1996-2011) • Part of UKOLN’s Innovation Support Centre UKOLN: • Supporting innovation across higher & further education 3 • Funded by JISC
  • 4. Introduction About You How many : • Have a blog? • Publish a work-related videos on, say YouTube? • Have a work-related Twitter account? How many: • Publish information on a web site? • Use email for work purposes? • Publish information in print format? Aim of talk: • To show why social media should form an essential part of an outreach strategy • To illustrate ways in which social media is used • To provide example of tools for evaluating success 4
  • 5. Search Engine Optimisation (SEO) Web sites Google (Bing, …) Real Databases world Summary of key approaches: • Apply various techniques to Web resources to make resources easier to find in Google, … Directories • Resources may include organisational Web suites, third party Web sites, databases, … • Resources may also include real world objects and ideas (i.e. your research ideas, your The invisible conferences, your organisation, …) researcher • Based on understanding of importance of Google to end users 5
  • 6. Beyond SEO The engaged researcher Web sites Social Web (Blogs, Facebook, Real Databases Slideshare, world Twitter, …) Directories Summary of key approaches: • Use of social networking services which people use of discuss your services • Services may include WordPress, Twitter, Facebook, Slideshare, … • No need to touch your Web sites (so useful if 6 you can’t!)
  • 7. It’s About The Individual! Focus of the Social Web has been the individual. Challenges: • ‘It’s my space’ • ‘Sustainability • Privacy • Editorial control • Branding • … 7
  • 8. I also write peer- reviewed papers and deposit them in Opus 63 items 60 full text 8
  • 9. Are They Popular? Most downloaded items in Opus since launch 9
  • 10. Reasons For Paper’s Popularity Possible reasons • Quality of paper • Quality of metadata • Provision of full-text, rather than just metadata • Importance of co-authors • Formats used (HTML as well as PDFs) • Role of social media • Other suggestions? 10
  • 11. Evidence How do we find out more? • Peak statistics for repository only available for 1 year But: • Blog post about availability in Opus published on 11 August 2009 Conclusion: Blog post responsible for initial popularity 11
  • 12. Evidence How do we find out more? • Peak statistics for repository only available for 1 year But: • Blog post about availability in Opus published on 11 August 2009 Further investigation (of all my paper downloads) confirms large peak in August 2009 Conclusion: Blog post responsible for initial popularity 12
  • 13. Beyond the Individual Paper Most downloaded papers from UKOLN staff 16 out of top 20 mine! Evidence of value of 13 particular techniques?
  • 14. SEO or SMO SEO: Helping Google find your papers through: • Writing style, document structure, … • In-bound links SMO: Helping other people find your papers through: • Viral marketing • Sharing on social media services SMO: Good for new papers, but not relevant for popular papers written from 2004-8 SEO: Document structure consistent. Difference appears to be significant nos. of in-bound links 14
  • 15. Third Party Services Significant use of third party services to link to Opus: • LinkedIn • Researchgate • Academia.edu • Mendeley 15
  • 16. Popular Elsewhere? Survey of Russell Group university use of services published on UK Web Focus blog on 5 March 2012 Conclusions • Popularity of LinkedIn & Academia established • Let’s encourage our researchers to include links to papers in IR 16
  • 18. Also note link to this week’s featured paper Twitter helps develop writing skills 140 characters! 7. Use the W3C’s Mobile Web checking service. Compare the findings for your service with your peers as illustrated at http://bit.ly/eZ47Tv Twitter expertise can help you to get your message across succinctly 18
  • 19. Tangential Aside “Heatmap: An F-shaped principle of how web-pages are read: two horizontal strips and one vertical. Using this principle we've suggested where your visitors' eyes will first be directed to on the main page. This will help you to increase the site's traffic and raise profitability.” Do you draw people’s attention to: • New content • Terms and conditions • About the resources • Links to resources elsewhere (including social media presence) • Things you want to ’market’ • … 19
  • 20. Chris Sexton IT Services director at Sheffield University Social Web services, such as blog posts, tend 20 to be embeddable in other web sites
  • 21. 21 Tweets are also increasingly embedded
  • 22. W4A Conference Web Site Tweets embedded in conference Web sites 22
  • 23. Twitter as Success Story What happens when you tweet an open access paper? Nov 2011 • Blog post on Melissa Terras’ blog on “Adventures in digital humanities & digital cultural heritage” • 500+ downloads in one week Is blogging and tweeting about research papers worth it? Mar 2012 “What next? From now on, I will definitely post anything I publish straight into our institutional repository, and blog and tweet it straight away” 23
  • 24. Twitter as Infrastructure Twitter seems to be becoming part of the dissemination & engagement infrastructure: • SpringerLink Mobile App lets you share ‘frictionlessly’ to Twitter & Facebook network (or on email) • CrowdoMeter is a “crowdsourcing project that tries to classify tweets about scholarly articles using the Citation Typing Ontology” Crowdometer is an example of an alt.metrics tool: “measuring impact in [a] 24 diverse scholarly ecosystem”
  • 25. Mobile as Infrastructure Importance of tools which are mobile-friendly • People (86% of non-random sample!) use mobile devices in bed for work purposes! • Growing importance of graphics in posts to provide distinctive personalised newspaper • Importance of having a distinctive Twitter avatar and not the egg (default avatar often used by porn stars & spammers) 25
  • 26. Text, Multimedia or Links? Which should be prioritised: • Well-written text? • Well-produced images / video? • Hypertext links & embeddable content? Image may be worth a thousand words, but embeddable content can be viewed by many eyeballs (even if content is flawed – e.g. timely posts). Reflections: • Editorial processes for content are well- understood I can find embeddable • Picture / video production processes content in many ways. The content can lead to are well-understood new discoveries • Need to prioritise use of links! 26
  • 27. Blogs and Two-Way Links A pingback can provide a form of a two-way link 27
  • 28. Importance of Wikipedia Wikipedia is very popular! This talk is partly about “frictionless sharing”, a term described in Wikipedia 28
  • 29. The article is easy-to-find (though beware of implications of personalised search – it won’t be no. 1 for everyone) 29
  • 30. My Greatest Impact This Year? Did someone influential cite the page? I created the Wikipedia entry for “frictionless sharing” on 14 Jan 2012. There have been 3,665 views since it was created. 30
  • 31. Links From Wikipedia There are two links from Wikipedia to University of Bath’s repository. Should we try and get more? Is this ethical? 31 (Content should come from a NPOV)
  • 32. Links to Bath Repository Should we analyse incoming links & be proactive in maximising number & quality of links? 32
  • 33. Best Practices There’s a need to understand (a) best practices and (b) your practices Social Bros used to analyse my Twitter account No URL (e.g. to blog) in No URL Twitter profile means: 3 2 • No way of finding out more • Difficult to decide 1 whether to follow • See “You Have 5 Seconds to Make an Impression!” how this bio led to award winning paper! 33
  • 34. Evidence of international reach Should time zones be considered when tweeting? 34
  • 35. My Twitter community: • Normally tweets daily • Normally tweets up to five times per day Regular tweeting helps to build and sustain your community 35
  • 36. Majority of my Twitter community follow: • 100-500 Me: 2,852 • 500-1,000 • 1,000-5,000 People who try our Twitter but admit they @LadyGaga: 22.7M “don’t get it” may: • Not have reached critical mass • Have not used clients which Me: 988 provide means of filtering 36
  • 37. Further Evidence Many social media analytics services are available •Are you familiar with bit.ly URLs & use of + http://bitly.com/I3EFsI http://bitly.com/I3EFsI+ •Sign in to bit.ly to view your stats 37
  • 38. Case Study 90 second video clip with 178 words Paper on “A Challenge to Web Accessibility Metrics and Guidelines: Putting People and Processes First” delivered at W4A 2012 conference on 16 April Co-authors agreed on: • Importance of raising visibility of our work • Need to disseminate across our networks • Value of tools such as blogs, Twitter and YouTube 38
  • 39. Beyond Text and Links Might embeddable cartoons have a role to play? Note this gives a summary of this talk 35 words 46 words 39
  • 40. Beyond Text and Links 37 words 44 words Cartoons created (in ~30 minutes) using Pixton 40
  • 41. Context is King! Social Web: • Initial focus on use of popular services by individuals • Of relevance to organisations – but need to beware of risks e.g. lack of authenticity; failed approaches to marketing; etc. What percentage of respondents agreed that “The NHS should allow gipsies to jump the queue?” 41
  • 42. Conclusions • We know about traditional approaches to marketing research (although not always implemented) • Many new opportunities provided by social web • Key aspects to successful use:  Having an authentic voice  Getting your content to places where it can be seen, used and re-used  Embracing culture of openness  Being willing to take risks 42
  • 43. Questions Any questions or comments? 43
  • 44. Acknowledgements Images copyright Shuttlestock and used under licence: shutterstock_8441726.jpg shutterstock_84417262.jpg shutterstock_52232947.jpg shutterstock_81144367.jpg shutterstock_11740660.jpg shutterstock_52853291.jpg shutterstock_82699909.jpg shutterstock_73799686.jpg shutterstock_46679812.jpg shutterstock_52733221.jpg shutterstock_12741562.jpg 44