Meetings Mean Business Executive Summary

Convention Industry Council
February 2011

Executive Summary

Copyright © 2011 by ASAE, CIC, DTF, MPI, and PCMA. All Rights Reserved.

Portions of this document contain intellectual property of PricewaterhouseCoopers LLP, a Delaware limited liability partnership.

For more information or questions contact:
700 N. Fairfax Street, Suite 510
Alexandria, VA 22314
(571) 527-3116
cichq@conventionindustry.org

This Economic Significance Study (ESS), conducted by PricewaterhouseCoopers, quantifies a vital industry that contributes billions of
dollars to the national economy, while creating millions of jobs in almost every city. The ESS will provide CIC and its member
organizations with a clear and credible statistical base on which to gain recognition for the industry as a vital economic force in our
country, and the outcomes will assist the nation’s political and business leaders to better understand the economic weight of the meetings,
events, incentive and exhibitions industry to local communities.

While this study focuses on the value of the industry to the overall economy, the many other benefits of the meetings, industry should not
be overlooked. To the millions of people who attend conventions and exhibitions annually, these events provide an invaluable source of
adult and continuing education, a forum for developing and maintaining professional contacts, an effective and efficient means of
promoting sales efforts, and medium for information exchange leading to innovation and research breakthroughs.

Assisting PwC in this study effort was a team of industry researchers, the Economic Significance Study Research Task Force, who
ensured this study produced the first definitive, quantitative, and research-based analysis of the economic contribution of face-to-face
meetings to the U.S. economy. Those task force members included:

David Sheatsley, Director, Marketing Research, U.S. Travel Association, Chair
Suzanne Cook, former Senior Vice President, Research, U.S. Travel Association
Monica Dignam, Chief Research Officer and Managing Director, ASAE
Sherrif Karamat, Chief Operating Officer, Professional Convention Management Association
Steve Moore, President & CEO, Phoenix Convention and Visitors Bureau
Didier Scaillet, Chief Development Officer, Meeting Professionals International and MPI Foundation
Gregg Talley, Chief Strategy Executive, Convention Industry Council
Tien X. Tian, Vice President & Chief Economist, U.S. Travel Association
Ruth Trojan, Nadler & Associates

We would also like to thank Scott Meis, President, Scott M. Meis Research Associates for his assistance and guidance.

Karen Kotowski, CAE, CMP
Chief Executive Officer

Managing Partners:

Contributing Partners:

February 11, 2011

Ms. Karen Kotowski, CAE, CMP
Chief Executive Officer
700 North Fairfax Street, Suite 510
Alexandria, Virginia 22314

Dear Ms. Kotowski:

PricewaterhouseCoopers LLP ("PwC") has performed certain services to assist the Convention Industry Council, American Society of Association
Executives, Professional Convention Management Association, Meeting Professionals International, and Destination and Travel Foundation
(collectively, the "Managing Partners" or "you,“ or "Client”) in the assessment of the Economic Significance of U.S. Meetings. Our services were
performed and this Deliverable (which is hereafter referred to as “Report”) was developed in accordance with our engagement letter dated
November 12, 2009 and are subject to the terms and conditions included herein. Our services were performed in accordance with Standards for
Consulting Services established by the American Institute of Certified Public Accountants ("AICPA"). The procedures we performed did not
constitute an examination or a review in accordance with generally accepted auditing standards or attestation standards. Accordingly, we provide
no opinion, attestation or other form of assurance with respect to our work or the information upon which our work was based. We did not audit
or otherwise verify the information supplied to us in connection with this engagement, from whatever source, except as may be specified in this
Report.

Our work was limited to the specific procedures and analysis described herein and was based only on the information made available through
November 18, 2010. Accordingly, changes in circumstances after this date could affect the findings outlined in this Report.

This Report has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information
purposes only, and should not be used as a substitute for consultation with professional advisors.

We appreciate the opportunity to assist you with this matter. If you have any questions or we can be of further assistance, please contact Robert
Canton at (813) 218-2917 or via email at robert.canton@us.pwc.com.

Very truly yours,

PricewaterhouseCoopers LLP, 4221 West Boy Scout Boulevard, Suite 200, Tampa, FL 33607
T: (813) 218-2917, F: (813) 375-7842, www.pwc.com

Table of Contents
I. Introduction & Executive Summary .................................................................................................................................... 2
Background & Objectives ............................................................................................................................................................ 2
Study Guidelines ......................................................................................................................................................................... 3
Research Overview ...................................................................................................................................................................... 4
Meetings Volume Estimates........................................................................................................................................................ 5
Direct Spending ...........................................................................................................................................................................6
Total Economic Significance ....................................................................................................................................................... 7
Meetings Direct Contribution to GDP Compared to Other Industries ......................................................................................9
Appendix A: Glossary .................................................................................................................................................................11
Appendix B: Economic Modeling ............................................................................................................................................. 16
Appendix C: Secondary Research Sources................................................................................................................................ 18
Appendix D: Acknowledgements ............................................................................................................................................. 20

Table of Figures
Table 1 Number of Meetings and Participants by Meeting Type ...............................................................................................5

Table 2 Direct Spending by Commodity .................................................................................................................................... 6

Table 3 Total Economic Contributions ..................................................................................................................................... 8

Table 4 Total Tax Contributions ................................................................................................................................................ 8

Table 5 Direct Contribution to GDP and Employment of Select Industries ............................................................................. 9

Introduction & Executive Summary

I. Introduction & Executive Summary
A summary of the key findings have been provided in this section. The full report should be read in its entirety to understand the background,
methods, and assumptions underlying the study's findings.

Background & Objectives
Over the past several decades, the meetings sector has emerged as a significant contributor to national economies; however, the value of the sector
has been difficult to measure due to a lack of research and consistency within and among various countries. In 2006, the United Nations World
Tourism Organization (UNWTO), along with the International Convention and Congress Association (ICCA), Meeting Professionals International
(MPI), and Reed Travel Exhibitions, spearheaded an initiative to measure the economic activity of meetings on a national scale. The UNWTO and
its partners developed definitions for meetings, recommended a methodology to quantify meetings activity through an extension of national
tourism satellite accounts, and created a pilot program and guidelines for individual countries to quantify meetings activity.

As a result of the UNWTO's initiative, efforts to measure the economic significance of meetings have gained momentum in recent years. For
example, the MPI Foundation Canada sponsored a study (released in 2008) that quantified the economic contribution of meetings activity in
Canada (The Economic Contribution of Meetings Activity in Canada). However, research that specifically addresses the economic significance of
meetings in the United States has been limited. With enhanced scrutiny on the meetings sector in recent times, the Convention Industry Council
(CIC) initiated a plan to demonstrate the value of face-to-face meetings and study the economic significance of the meetings in the U.S. A CIC Task
Force, which included the following leading industry organizations, was formed to support this effort:

American Hotel and Lodging Association (AH&LA)
ASAE
Association of Destination Management Executives (ADME)
Convention Industry Council (CIC)
Destination Marketing Association International (DMAI)
Destination & Travel Foundation
Financial & Insurance Conference Planners (FICP)
International Association of Conference Centers (IACC)
International Association of Exhibitions and Events / Center for Exhibition Research / Exhibition Industry Foundation
International Special Events Society (ISES)
Meeting Professionals International (MPI) & MPI Foundation
National Speakers Association (NSA)
Professional Convention Management Association (PCMA) / PCMA Education Foundation
Site & Site Foundation
U.S. Travel Association

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PricewaterhouseCoopers LLP (PwC) was engaged by CIC to lead the effort of estimating the economic significance of meetings in the U.S. in 2009.
Assisting PwC in this effort was a team of industry researchers (the Economic Significance Study Research Task Force or “the RTF”), which
included representatives of ASAE, DMAI, Destination & Travel Foundation, MPI, PCMA, and U.S. Travel Association. This study represents the
first definitive, quantitative, and research-based analysis of the economic contribution of face-to-face meetings to the U.S. economy.

It should be noted that this study seeks to quantify the "economic significance" of meetings, which should not be confused with the "economic
impact." For purposes of this study, the concept of "impact" is reserved for changes to the economy that may result from a specific event or shock
to the industry, whereas the "significance" or "contribution" measures the size and overall significance of the sector within an economy.

Key objectives for this study included:

Develop common data and language that stakeholders can use when discussing meetings and events.
Provide data that can be used at the national level to articulate the economic contribution that meetings and events represent to the overall
economy.
Provide a basis for ongoing benchmarking, forecasting, and trend analysis.
Collect reliable data that can be used to influence government and international agencies to alter national statistics systems to include
aspects of the economic activity of meetings and extend tourism satellite accounts to include and reveal meeting activities related to
tourism.
Adopt the definitions and approach developed by the UNWTO to estimate the contribution of the meetings industry comparable to
measures for other countries.
Develop a replicable methodology that allows for meaningful comparative benchmarking internationally.

While this study aims to achieve ambitious objectives, it is also important to acknowledge certain limitations of the study.

The definition of meetings is based on guidelines established by the UNWTO, which specifically exclude meetings of a certain type, size,
length, and location. As such, the study does not capture the full potential contribution of all meeting-related activity. The economic
activity associated with this segment specifically excluded from the study may be significant.
Other effects of meetings such as those on productivity, knowledge sharing/training, and social benefits were not evaluated as part of this
study.
This study presents the economic significance of meetings at the national level and thus the meeting characteristics and economic activity
for a particular destination will vary from these national estimates.

Study Guidelines
The definitions and guidelines outlined by the UNWTO served as a foundation for this study. For the definition of meetings, UNWTO and its
partners define meetings as a general term indicating the coming together of a number of people in one place to confer or carry out a particular
activity. The key purposes of meetings are to motivate participants, conduct business, share ideas, and learn. Based on further refinement by the
UNWTO and for purposes of this study, the term "meeting" and its description above was defined to refer to a gathering of 10 or more participants
for a minimum of four hours in a contracted venue. Meetings included conventions, conferences, congresses, trade shows and exhibitions,
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incentive events, corporate/business meetings, and other meetings that meet the aforementioned criteria. Meetings excluded social and recreation
activities, certain educational and political activities, and gatherings for sales of goods/services such as consumer shows.

UNWTO also outlined components of the meetings sector to include "core" meetings industries (specialized meetings organizers; convention,
congress, and exhibition centers; incentive houses and destination management companies; and convention and visitor bureaus) and extend the
sector to other supporting entities such as accommodations, transportation, technical equipment, food services, speakers' representation services,
stand construction, other support services, and auxiliary businesses. Several of the above industries such as accommodations, transportation, and
food services also relate to travel and tourism activity. Given the overlap of meetings and travel and tourism activty, UNWTO recommended that
components of the meeting sector be identified through a complimentary set of tables to a nation's tourism satellite account. For the purposes of
this study, an extended approach to quantifying the significance of meetings activity was used, which captures the activities of the core meetings
industries, meetings-related components of the travel and tourism industries as an extension of the Travel & Tourism Satellite Account (TTSA),
and other relevant industries.

Research Overview
Research was a critical step in the process for quantifying the economic significance of meetings. The study team of PwC and the RTF conducted
an extensive research effort involving two key areas: the first involved the collection of primary data through surveys, and the second involved
research and analyses of industry, government, and proprietary sources (collectively referred to as secondary data). Surveys and secondary data
covered both the supply-side and demand-side of the meetings sector related to meeting volume and spending. Over 6,000 surveys were received
from meeting organizers (both "in-house" and "independent/third-party"), meeting venue managers, destination marketing organizations,
meeting delegates, and exhibitors.

These research and analysis efforts were conducted in parallel to each other, whereby PwC analyzed the results of each effort and reconciled the
data and analyses to develop the basis for the estimates of economic significance. PwC compared survey results with secondary data, identified any
discrepancies and potential sampling bias, and developed estimates for volume and spending that incorporated the primary and secondary
research, professional judgment, and industry experience. Please note that throughout this report, figures were rounded and that some totals and
subtotals may not add due to this rounding.

4

Meetings Volume Estimates
Based on the study’s findings, in 2009 nearly 1.8 million meetings took place in the U.S, with these meetings attended by an estimated 205 million
participants. As illustrated in Table 1, the majority of these meeting participants (52 percent) attended corporate/business meetings, followed by
25 percent attending conventions/conferences/congresses.

Table 1
Number of Meetings and Participants by Meeting Type

Meeting Type Meetings Participants % Participants

Corporate/Business Meetings 1,266,200 107,187,000 52%
Conventions/Conferences/Congresses 269,800 51,104,000 25%
Trade Shows 10,700 24,800,000 12%
Incentive Meetings 66,000 8,154,000 4%
Other Meetings 178,100 13,479,000 7%

Total 1,790,800 204,724,000 100%

5

Direct Spending
Direct spending estimates provided the building blocks for estimating the total economic significance of meetings. Direct spending is defined as
spending within the U.S. economy from purchases of goods and services attributable to the activity. Total direct spending associated with U.S.
meetings activity in 2009 is estimated at over $263 billion. This spending is presented at the commodity level in Table 2. As illustrated, $113
billion or 43 percent of the direct spending in the meetings industry is on travel and tourism commodities such as lodging, food service, and
transportation; hence, that portion is already captured by the Travel & Tourism Satellite Account. However, the majority of direct spending is not
travel-related, with $151 billion or 57 percent involving meeting planning and production costs, venue rental, and other non-travel & tourism
commodities that fall outside the TTSA--suggesting the reach of the meetings industry affects the U.S. economy broadly.

Table 2
Direct Spending by Commodity

Direct Spending
Commodities (in millions) Percent

Travel & Tourism Commodities
Accommodation $34,896 13%
Food and Beverage 26,389 10%
Air Transportation 17,814 7%
Retail 7,223 3%
Gasoline 6,645 3%
Recreation and Entertainment 6,192 2%
Car Rental 5,512 2%
Travel Services and Other Tourism Commodities 3,359 1%
Other Transportation 2,441 1%
Urban Transit 1,751 1%
Rail & Water Transportation 554 <1%
Subtotal $112,776 43%

Meetings & Other Commodities
Meeting Planning & Production $108,968 41%
Venue Rental 10,565 4%
Other Meetings-related Commodities 31,135 12%
Subtotal $150,668 57%

Total Direct Spending $263,444 100%
Note: Commodities include both goods and services

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In other words, the meetings sector can be described as being comprised of two
portions: one portion overlapping (or an extension of) the travel and tourism sector and
the remaining portion belonging to other sectors. Of the $708 billion in direct tourism
output in the U.S. in 2009, $113 billion or 16 percent is the result of the meetings
Travel &
industry. Meetings
Tourism
$263
Total Economic Significance $708 billion
billion
Direct spending, which served as input for the input-output economic modeling process,
reflects the spending in those industries that comprise the meetings industry. Indirect
spending is attributable to the suppliers to the meetings industry, and the induced
spending arises from spending by the employees of the meetings industry and its
suppliers. Together, direct, indirect, and induced spending contributions comprise the total Meetings
contribution of meetings activity to the U.S. Economy. Share of Travel
& Tourism =
$113 billion
Economic contributions are presented in terms of the following:

Output: Economic concept akin to sales or revenue.
Contribution to GDP: Also known as the "value added." Refers to the additional value created at a particular stage of production. It is a
measure of the overall importance of an industry. Value added consists of: employee compensation, proprietors' income, income to capital
owners from property, and indirect business taxes.
Employment: Consisting of full-time and part-time jobs.
Labor income: Including wages and salaries, benefits, and proprietors' income.
Taxes: Including federal taxes (personal income, excise, custom duty, social insurance contribution, and other taxes) and state and local
taxes (corporate income, personal income, property, sales, social insurance contribution, and other taxes).

7

The economic significance of meetings activity in terms of output, contribution to GDP, employment, and labor income are presented in Table 3.
As illustrated, total output for 2009 related to meetings activity is estimated at $907 billion, while the total contribution to GDP is $458 billion.
Meetings activity supported 6.3 million jobs and generated $271 billion in total labor income.

Table 3
Total Economic Contributions

Industry Output Contribution to Labor Income
Economic Contributions (in millions) GDP (in millions) Employment (in millions)
Direct effects $263,443 $106,096 1,650,000 $59,512
Indirect effects 283,521 151,507 2,164,000 92,848
Induced effects 360,279 200,308 2,483,000 118,649
Total economic contributions $907,243 $457,911 6,297,000 $271,009

The tax effects of the meetings were also significant in 2009, with $64 billion in federal taxes generated by the industry, and an additional $46
billion at the state and local level, as presented in Table 4.

Table 4
Total Tax Contributions

Federal State & Local
Taxes (in millions) (in millions)
Direct effects $14,340 $11,270
Indirect effects 21,349 13,398
Induced effects 28,172 21,231
Total tax contributions $63,861 $45,899

8

Meetings Direct Contribution to GDP Compared to Other Industries
According to the Bureau of Economic Analysis (BEA), U.S. GDP in 2009 totaled $14.1 trillion. As presented previously, in Table 3, the meetings
industry directly contributed $106 billion to this total. While this in and of itself may not seem significant, it is helpful to provide further context
by comparing this direct contribution to GDP and employment associated with meetings activity to other U.S. industries. Other industry
contributions were based on 2009 data released by the BEA on a NAICS code level. As illustrated in Table 5, the meetings industry ranks higher
than several high-profile industries, both in terms of its contribution to U.S. GDP, and the number of full- and part-time workers employed.

Table 5
Direct Contribution to GDP and Employment of Select Industries

Estimated Value Full & Part-time
Added to GDP Employment
Industry (in millions) (in thousands)
Health care and social assistance $1,058,000 16,237
Broadcasting and telecommunications 356,000 1,276
Food service and drinking places 277,000 9,464
Legal services 219,000 1,150
Computer systems design and related services 170,000 1,426
Oil and gas extraction 142,000 161
Manufacturing petroleum and coal products 120,000 114
Truck transportation 113,000 1,313
Accommodation 109,000 1,755
Meetings 106,096 1,650
Manufacturing motor vehicles, bodies and trailers, and parts 78,000 675
Information and data processing services 76,000 309
Performing arts, spectator sports, museums 71,000 545
Air transportation 62,000 464
Motion picture and sound recording industries 60,000 365
Amusements, gambling, and recreation industries 56,000 1,416
Rail transportation 31,000 187

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Appendix A: Glossary
"Meeting" Defined
As defined by the UNWTO, Reed Travel Exhibitions, ICCA and MPI, a meeting is a general term indicating the coming together of a number of
people in one place, to confer or carry out a particular activity. The key purposes of meetings are to motivate participants, conduct business, share
ideas, and learn. Frequency can be on an ad-hoc basis or according to a set pattern, as for instance annual general meetings, committee meetings,
etc.

Based on further refinement by the UNWTO and for purposes of this report, the term "meeting" and its description above was defined to refer to a
gathering of 10 or more participants for a minimum of 4 hours in a contracted venue. Meetings include conventions, conferences, congresses,
trade shows and exhibitions, incentive events, corporate/business meetings, and other meetings that meet the aforementioned criteria. Meetings
exclude social activities (wedding receptions, holiday parties, etc.), permanently established formal educational activities (primary, secondary or
university level education), purely recreational activities (such as concerts and shows of any kind), political campaign rallies, or gatherings of
consumers or would-be customers by a company for the purpose of presenting specific goods or services for sale (consumer shows), which would
rather fall under the scope of retail or wholesale trade.

Meeting Aim
To bring together people for a common purpose to conduct business, share ideas, learn, and hold discussions on professional, scientific, or
business matters.

Meeting Specifications
Meeting length: minimum of 4 hours (i.e. half a day)
Meeting size: minimum of 10 participants
Meeting venue: contracted venue (in-house meeting venues are excluded)

Meeting Type
Meeting types in this definition include conventions, conferences, congresses, trade shows and exhibitions, incentive events, corporate/business
meetings, and other meetings. Meeting types specifically excluded from this definition include the following:

social activities (wedding receptions, holiday parties, etc.)
permanently established formal education activities (primary, secondary, or university level education)
purely recreational and entertainment activities (such as concerts and shows of any kind)
political campaign rallies
gatherings of consumers or would-be customers by a company for the purpose of presenting specific goods or services for sale (consumer
shows), which would rather fall under the scope of retail or wholesale trade.

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Meeting Types

Meetings should be classified by the primary activity of the meeting. For example, a convention or conference that included exhibitions as an
ancillary activity, but not the primary activity, should be classified as a conference/convention/congress rather than a trade show/business
exhibition.

Meeting Type Definition
Conferences/ A general term covering all non business-oriented gatherings of participants at a predetermined site and time to
Conventions/ attend an organized meeting in which they have an interactive, debating, and/or competitive role, and of which the
Congresses theme or purpose may be of any nature. These meetings are hosted by professional, trade, or other non-corporate
organizations. Conferences/conventions/congresses may include seminars. (Please also refer to definitions of
Conference, Convention, and Congress below).

Conference 1) Participatory meeting designed for discussion, fact-finding, problem solving and consultation
2) An event used by any organization to meet and exchange views, convey a message, open a debate or give
publicity to some area of opinion on a specific issue
No tradition, continuity, or periodicity is required to convene a conference. Although not generally limited in time,
conferences are usually of short duration with specific objectives. Conferences are generally on a smaller scale
than congresses.
Convention 1) A general and formal meeting of a legislative body, social, or economic group in order to provide information,
deliberate or establish consent or policies among participants. In the United States, the term is used to describe
large, usually national meetings of business circles, for discussion and/or commercial exhibition
2) An event where the primary activity of the attendee is to attend educational sessions, participate in
meetings/discussions, socialize, or attend other organized events
There is a secondary exhibit component.
Congress 1) The regular coming together of large groups of individuals, generally to discuss a particular subject. A congress
will often last several days and have several simultaneous sessions. The length of time between congresses is
usually established in advance of the implementation stage and may be either pluri-annual or annual. Most
international or world congresses are of the former type while national congresses are more frequently held
annually
2) Meeting of an association of delegates or representatives from constituent organizations
3) European term for convention
Seminar 1) Lecture and dialogue allowing participants to share experiences in a particular field under the guidance of an
expert discussion leader
2) A meeting or series of meetings from 10 to 50 specialists who have different specific skills but have a specific
common interest and come together for training or learning purposes
The work schedule of a seminar has the specific objective of enriching the skills of the participants.
Trade show/business 1) An exhibition of products and/or services held for members of a common industry. The primary activity of
exhibition attendees is visiting exhibits on the show floor. These events focus primarily on business-to-business

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Meeting Type Definition
relationships, but part of the event may be open to the general public
2) Display of products or promotional material for the purpose of public relations, sales and/or marketing
Incentive event A reward event intended to showcase persons who meet or exceed sales or production goals. For the purposes of
this survey, incentive events refer to the meeting portion of an incentive program.
Corporate/business 1) Business-oriented meeting usually hosted by a corporation, in which participants represent the same company,
meeting corporate group or client/provider relationships
2) Gathering of employees or representatives of a commercial organization
Usually, attendance is required and travel, room and most meal expenses are paid for by the organization.
Other Meeting Type A gathering not described by the meeting types described above, but still meets the criteria for meeting duration (4
hours or more), number of participants (10 or more) and meeting location (held in a contracted venue).

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Attendee Origin

Origin Definition
Local Attendees who traveled less than 50 miles to attend a meeting and did not stay overnight in paid
accommodations.
Domestic Attendees who traveled more than 50 miles to attend a meeting or who stayed overnight in paid
accommodations.
Foreign Attendees who traveled from outside of the United States (including U.S. territories) to attend the meeting.

Travel

Term Definition
Travel For purposes of this study, attendees that travel to meetings are those that stay overnight away from home in
paid accommodations or travel more than 50 miles from their primary residence to attend the meeting. This
definition of travel aligns with definitions outlined by the U.S. Travel Association, UNWTO, and BEA (see
definitions below).
Travel (U.S. Travel The definition of travel used for this study aligns with the following definitions outlined by the U.S. Travel
Association) Association, UNWTO, and BEA:
Tourism (UNWTO) According to the U.S. Travel Association, there is no commonly accepted definition of travel in use at this time;
Visitor (BEA) however, the U.S. Travel Association has defined travel as activities associated with all overnight trips away from
home in paid accommodations, and day and overnight trips to places 50 miles or more, one way, from the
traveler’s origin.
The UNWTO defines tourism as the activities of persons travelling to and staying in places outside their usual
environment, for not more than one consecutive year for leisure, business and other purposes not related to the
exercise of an activity remunerated from within the place visited
The BEA defines visitor as a person who travels outside of his or her usual environment for less than a year or
who stays overnight in a hotel or motel. The visitor may travel for pleasure or business. Visitors exclude travelers
who expect to be compensated at the location of their visit (such as migrant workers, persons traveling to new
assignments, and diplomatic and military personnel traveling from their duty stations to their home countries).
The BEA defines "usual environment" as the area of normal, everyday activities, within 50 to 100 miles of home.

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Venue Types

Host Type Definition
Purpose-built meeting Convention center, exhibition hall, non-residential conference center, multi-purpose event center, etc. that does
facility without lodging not have lodging. Lodging accommodations are typically booked under a separate contract.

Meetings facilities with Hotel, resort, casino, residential conference center, etc. that includes meeting facilities. Lodging
lodging accommodations are typically attached and sold with meeting space under one contract.
Other venues with Other venues, not specifically built for meetings, but which have facilities that are used for meetings (e.g.
meeting facilities university/college, arena, stadium, park, racetrack, museum, theater, restaurant, etc.) Lodging accommodations
are typically booked under a separate contract. For universities/colleges, these meeting should include facilities
such as lecture halls, conference rooms, classrooms, etc., but exclude an on-campus conference center or hotel.

Survey Audience Types

Survey Audience Description

Meeting organizers Meeting organizers included both "In-house" meeting organizers and "Independent/Third-party" meeting
organizers:
a) In-house organizers are responsible for organizing the meeting for their own organization which is hosting
or sponsoring the meeting
b) Independent/Third-party organizers are contracted to organize the meeting on behalf of the meeting host or
sponsor organization

Venue managers Managers of the following types of venues:
a) purpose-built meeting facilities (without lodging) such as conference centers and convention centers;
b) meeting facilities with lodging (hotels, motels, resorts, etc.); and
c) meeting facilities at other venues, such as at universities/colleges, arenas, stadiums, parks, racetracks,
museums, theaters, restaurants, etc.

Destination marketing Not-for-profit organizations charged with representing a specific destination and helping the long-term development
organizations of communities through a travel and tourism strategy; also referred to as convention and visitor bureaus (CVB).

Delegates A person who attends an event primarily to visit exhibits or attend meetings and/or conference sessions (excludes
exhibitors, media, speakers, and companions), a registered meeting participant, or a voting representative at a
meeting.

Exhibitors A person or firm that displays its products or services at an event, or an event attendee whose primary purpose for
attending the event is to staff a booth/stand.

15

Appendix B: Economic Modeling
This study has quantified the direct, indirect, and induced contributions of meetings activity in the U.S. in terms of employment, labor income
(including wages and salaries and benefits, as well as proprietors' income), output, and value added (i.e., GDP). 1 The direct contribution is
measured as the employment (full-time and part-time jobs), labor income, output, and GDP within the industries identified as "direct
beneficiaries" of meetings activity with respect to the source of spending. The indirect contribution is measured as the employment, labor income,
output, and GDP occurring within other industries that provide goods and services to the "direct" industries. The induced impact is measured as
the employment, labor income, output, and GDP resulting from household spending of income earned either directly or indirectly from the
meetings activity. Together, the direct, indirect, and induced contributions comprise the total contribution of the meetings activity in the U.S.

The economic impact analyses in the study rely on the IMPLAN economic model, a well-known input-output modeling system developed by the
Minnesota IMPLAN Group for estimating economic impacts and is similar to the Regional Input-Output Modeling System developed by the U.S.
Department of Commerce. The model is primarily based on government data sources. It can address a wide range of impact topics in a given
region (county, state, or the country as a whole).

IMPLAN is built around an “input-output” table that relates the purchases that each industry has made from other industries to the value of the
output of each industry. To meet the demand for goods and services from an industry, purchases are made in other industries according to the
patterns recorded in the input-output table. These purchases in turn spark still more purchases by the industry's suppliers, and so on. Meanwhile,
employees and business owners make personal purchases out of the additional income that is generated by this process, sending more new
demands rippling through the economy. Multipliers describe these iterations. The Type I multiplier measures the direct and indirect effects of a
change in economic activity. It captures the inter-industry effects only, i.e. industries buying from local industries. The Type SAM (Social
Accounting Matrix) multiplier captures the direct and indirect effects. In addition, it also reflects induced effects (i.e. changes in spending from
households as income increases or decreases due to the changes in production).

The IMPLAN model used for this study is based on economic relationships from 2008. PwC adjusted these relationships to be consistent with the
2009 meetings activity.

Direct Contributions
This report distinguishes three major industries as the direct beneficiary industries with respect to the source of meetings activity spending: (1)
defined meetings industries; (2) travel and tourism industries; and (3) other industries. All other expenditures (such as those by service

1 Value added refers to the additional value created at a particular stage of production. It is a measure of the overall importance of an industry. Value added
consists of: employee compensation, proprietors' income, income to capital owners from property, and indirect business taxes (i.e., those borne by consumers
rather than producers).

16

providers/vendors) are considered secondary spending and used only to quantify indirect and induced contributions of meetings activity. This
accounting framework ensures that there is no double counting for direct, indirect, and induced contributions of meeting activity in the U.S.

The defined meetings industries include meetings venues and meeting organizers (independent/third-party). Travel and tourism industries cover
the components included in the TTSA, including accommodations, food services and drinking places, transportation, retail, recreation and
entertainment, travel services, and other miscellaneous tourism industries. Other industries that received direct meetings activity spending
primarily include those that provide goods and services to exhibiting companies.

The detailed direct spending data from meeting participants and non-participants were mapped to relevant industries in the IMPLAN model and
used as a change in output to estimate direct jobs, labor income, and GDP generated by meetings activity. Spending on retail (such as gasoline)
has been appropriately adjusted in the IMPLAN model through the "margining" procedure, which helps convert "purchase prices" to "producer's
prices" used in input-output models like the IMPLAN model.

Indirect and Induced Contributions
Spending by meeting organizers/hosts outside of the defined meetings industries were mapped to relevant IMPLAN producing sectors and used to
estimate the indirect and induced contributions of meetings activity spending by meeting organizers/hosts. For other direct meetings activity
industries, their estimated direct employment was used to quantify the remaining indirect and induced contributions of meeting activity spending.

17

Appendix C: Secondary Research Sources
The following secondary research sources were referenced for this study.

Organizations:

American Hotel & Lodging Association (AHLA)
ASAE
Center for Exhibition Industry Research (CEIR)
Convention Industry Council (CIC)
Collegiate Conference and Events Directors-International (ACCED-I)
Facilities Online
Healthcare Convention and Exhibitors Association (HCEA)
Incentive Federation Inc.
International Association of Assembly Managers (IAAM)
International Convention and Congress Association (ICCA)
Meetings & Conventions (M&C)
Meetings Media
Meeting Professionals International (MPI)
PricewaterhouseCoopers (PwC)
Professional Convention Management Association (PCMA)
Religious Conference Management Association (RCMA)
Site
Smith Travel Research
TNS
Trade Show Exhibitors Association (TSEA)
Trade Show Week
Unique Venues
18

U.S. Census Bureau
U.S. Bureau of Economic Analysis (BEA)
U.S. Bureau of Labor Statistics (BLS)
U.S. Office of Travel & Tourism Industries (OTTI)

The following documents were reviewed as part of the analyses conducted in developing the estimates contained herein:

Business Travel News' Corporate Travel Index (March 29, 2010)
CEIR Exhibition Industry Census (December 2005)
CEIR Exhibition Industry Index (2009)
DMAI MINT data (2009)
DMAI convention expenditure data (October 2006)
The Economic Contribution of Meetings Activity in Canada (2008, Maritz Research Canada and The Conference Board of Canada)
M&C Meeting Facilities Search (formerly Official Meeting Facilities Guide) (online search engine)
M&C Meetings Market Report (June 2008, CIC Research, Inc.)
MPI FutureWatch (January 2010)
PCMA Annual Meetings Market Survey (March 2008)
PCMA Meeting Planner Intentions Survey (June 2010)
PwC Convention Center Report (2009)
PwC Hospitality Directions (August 2010)
Oxford Economics' The ROI of Business Travel (September 2009)
Trade Show Week Databook (October 2009)
Trade Show Week Major Exhibit Hall Directory (September 2009)
U.S. Travel Association "Travel Economic Impact Model"

19

Appendix D: Acknowledgements
CIC Economic Significance Study Funding Partners:
The following CIC member organizations served as Managing Partners, providing the primary funding support necessary to conduct this important
research study.

American Hotel & Lodging Association
ASAE
Destination & Travel Foundation
Destination Marketing Association International
Meetings Professionals International (MPI) Foundation
Professional Convention Management Association (PCMA) / PCMA Education Foundation

Contributing Partners:
The following CIC member organizations also provided funding support necessary to conduct this important
Financial and Insurance Conference Planners (FICP)
Exhibition Industry Foundation (EIF)
National Speakers Association (NSA)
Site & Site Foundation

CIC Member Organizations:
Confidential contact lists used in the study’s survey process were provided by the following CIC member organizations:

American Hotel & Lodging Association (AH&LA)
ASAE
20

Association of Collegiate Conference and Events Directors-International (ACCED-I)
Council of Engineering and Scientific Society Executives (CESSE)
Financial and Insurance Conference Planners (FICP)
International Association of Exhibitions & Events (IAEE)
Meetings Professionals International (MPI)
National Coalition of Black Meeting Planners (NCBMP)
Professional Convention Management Association (PCMA)
Society of Government Meeting Professionals (SGMP)
Site

The Following Provided Additional Data and Other Information Contributions Throughout the Study:
Association of Collegiate Conference and Events Directors-International (ACCED-I)
Bob McClintock, SMG
Council of Engineering and Scientific Society Executives (CESSE)
Meetings & Conventions (M&C Meeting Facilities Search)
National Coalition of Black Meeting Planners (NCBMP)
Scott Meis, Scott M. Meis Research Associates
Society of Government Meeting Professionals (SGMP)
TNS Custom Research
U.S. Bureau of Economic Analysis

21

Survey Participants
We would like to thank the following individuals for their valuable time and insights in responding to the various surveys. Please note that this
does not represent all respondents, as those wishing to remain anonymous are not included in this list.

22

Aaron McCreight, Casper Area CVB Anissa Stanley, MPHI Barry Jones, FamilyLife Bonnie B. Fedchock, NACE National
Association of Catering Executives
Adine DeMond, Baber AME Church Ann T. Turner, American Association for Beatriz Gomez
Laboratory Animal Science Brad Williams, MotivAction, LLC
Aishah Pacheco, Paycheck Productions Becky Cavanaugh
Anne McMonagle Brian Hurley, Des Moines CVB
Alanna Thelen, Timbers Denver Belinda Kenny, Maryville College
Antonio Hermosilla, GP Destination Brenda C. Park, Park-Way Meetings, LLC
Management
Alejandro Verzoub, AV Business & Benjamin Rabe, SmithBucklin Corporation
Communication Brenda L. Weaver, American Geophysical
April Clark, Catalyst Events Union
Bennett Napier II, Partners in Association
Aleta Harris, AHIMA Management
Arlen G. Reimnitz, American Society of Brent L. Davis, Group Management Inc
Electroneurodiagnostic Technologists Inc
Alexander Doyle, 21st Century Group Bernadine A. Warrick, Yara Trinidad LTD
Brian Doty, Symbiotix Management
Ashka Wirk, Malachite Management Inc Strategies, LLC
Alexandra Lambert, Specialty Graphic Beth Grossman, Society for Human
Imaging Association Resource Management
Ashley Spitzer, ConventionPlanit.com Brian Siewert, Sonoma Orchid Inn
Alicia LeMasters, Able Management Betsy Ellwanger, The Marsh
Solutions, Inc. Audrey Merrill, Professional & Scientific Bridget Marnane Katz, WORLD CLASS
Associates Travel By Inviation
Betsy F. Hilt, Tennessee Society of
Allen James, Responsible Industry for a Association Executives
Sound Environment Barbara Connell, Solutions by Connell, C. James Trombino, Metal Powder
LLC Industries Federation
Beverly Laing, ConferenceDirect
Alonzo Duncan, Omega World Travel
Barbara Berman, AICPA Calvin Swan, Central District
Bill Boyd, Sunbelt Motivation & Travel,
Alyssa Kolat, NAFCU Inc.
Barbara Bowman, Grand Junction CVB Candace Walker, Assn of Family and
Conciliation Courts
Amber Karson, Franklin Templeton Bill C. Overfelt, SMG/Fresno Convention &
Investments Barbara Dunlavey, Society for Maintenance Entertainment Center
& Reliability Professionals Candi Rawlins, Tennessee Recreation &
Parks Assoc.
Amy Dunning, St. Charles Convention Bill Tipton, Brunswick and the Golden Isles
Center Barbara Louis, Best Meetings of Georgia CVB
Cara Cartee, MED-EL Corporation
Amy L Phillips, American Academy of Barbara Neilan, Missoula CVB Bob Brown, Ontario Convention Center
Physician Assistants Carey Kleiman, CK Productions
Barbara Palmer, NOAA/National Weather Bob Johnson, Morial Convention Center
Amy P. Ahart, National Association of Service Carol B. Tobin, American Industrial
Independent Schools Hygiene Association
Bob Luikens, Cygnus Expositions
Barbara Panetta, Barbara Panetta and
Angela Henderson, EVENTmosphere Company Carol Kuc, Complete Conference
Bob McClintock, SMG Convention Centers
Coordinators, Inc.
Angela Kanazeh, MI Assn of School Boards Barry Biggar, Fairfax County Convention &
Bobbie Connolly, Prairie Health Ventures
Visitors Corporation Carol L. Moore, Georgia Mountains Center
Angie Silberhorn
Bobbie Patterson, Boise CVB
Barry Brantley, HelmsBriscoe Carole McKellar, HelmsBriscoe

23

Caroline Moran, MasterCard Worldwide Christine Meierhoefer, PRA New England Dale W. Shuter, Electrical Apparatus Deb Shapiro, Handwriting Without Tears
Service Association Inc
Carolyn Hinson, Leon County Schools Christopher E Kirbabas, American
Massage Therapy Association Dana C. Zita, a N d Logistix, Inc. Debbie Devine, International Association
of Credit Portfolio Managers
Carolyn Staten, Department of Health
Christopher Johnson, PartyLite Daniel O'Connell, Fort Wayne/Allen
County CVB Deborah Borak, ConferenceDirect
Carrine Todman, Pal-Tech, Inc
Christopher M. Bates, Independent Office
Products and Furniture Dealers Daniel Young, Thrivent Financial Deborah Douglas, JELD-WEN
Catherine Chaulet, Best of Boston
Association
Daniela Caputo, Montreal Event Planner
Cathy Briggs, American Express, CMS
Chuck Frias, Aspen Club Condominiums Daniela Caputo Event Management Deborah Farnum, Texas Association of
School Boards, Inc.
Cathy L. Nash, American Psychiatric
Cindy Lo, Red Velvet Events, Inc. Danielle G. Oberlender, Hilton Raleigh-
Association Deborah Finn, PricewaterhouseCoopers
Durham Airport @ Research Triangle Park
LLP
Cindy M. Hartner, Ultimate Ventures
Cathy Reich, Church of the United
Dara Hall, Event Source Professionals inc.
Brethren in Christ USA
Deborah Hobson, University of Central
CJ Bader, Gulf Coast Destinations, Inc.
Missouri
Dave Johnson, Doubletree Richmond
Cedric Calhoun, Alliance of Hazardous
Airport
Materials Professionals Clare B. Reagan, Georgia Veterinary
Deborah L. Richardt, American Thoracic
Medical Association
Society
Dave Kaplan, Washington Self-Insurers
Chad E. Harris, FarmHouse Fraternity and
Association
Foundation Claude Legris, Fort Smith CVB
Deborah Singleton, Singleton & Associates
David Addison, Avanti Events
Char Shada, Experient Clement Carey, The Kitano New York
Debra Maines, Association Headquarters,
Inc.
David Bailor, National Council for the
Charles Eggen, Holiday Inn Express Hotel Clifton Clark, San Jose Marriott
Social Studies
& Suites
Debra Persinger, Federation of State
Colleen Fiore, Society of Actuaries Massage Therapy Boards
David DuBois, Fort Worth CVB
Charles Hall Jr., Association Services
Group
Connie Barbian, Jefferson Street Inn Dena Rose, Project Management Institute
David Holder, Syracuse CVB
Charlotte Davis, Event Source
Cornelia Horner, American Land Title Denise Flake, Case Management, Inc.
Professionals, Inc. David Lee, International Association of
Association (CMI)
Amusement Parks and Attractions
Chris Kenney, Tempe Mission Palms
Courtney McGee, Event Logistics, Inc. Denise J. Mikita, Colorado Association of
Davitta Ealy, Magna Systems Inc.
Certified Veterinary Technicians
Christa Hovis, Christa Hovis Special Events
Craig Ardis, Mannatech Incorporated
Dawn Norman, IDEA-Health and Fitness
Dennis Edwards, Greater Raleigh CVB
Association
Christina Devlin, Inspire ME, LLC
Cristy Morrison, Stillwater CVB
Dennis J. Maggi, American College of Trial
Dean Miller, Visit Fairfax
Christine Finn Yurko, North American Lawyers
Cyndi Erp, KCI
Management
Dean W. Pulliam, The United Methodist
Devon Shaw, USENIX Association
Cynthia Miller, CHG Healthcare Services, Children's Home
Christine Korda, Windsor Arms Hotel
Inc.
Diana Carmenates, International Dairy
DeAnna Moxley, ICOM
Christine Lincoln, MERS Foods Association
Dahlton Bennington, Spherion

24

Diane Akey, Hampton Inn & Suites Elisabeth M. Sykes, DRI - The Voice of the Gary Rosenberg, Gary J. Rosenberg, Heather M. Sampson, Infusion Nurses
Defense Bar Consultant, Educator, Independent Society
Planner
Diane Balzer Herzstein, Independent
Contractor Elizabeth Bevington-Chambers , Heather Miller, Willis
Bevington-Chambers Associates Gary Yager, American Family Insurance
Group
Diane Cheryll Heather Rangner, Nike, Inc.
Elizabeth Bugg, StoneTree Golf Club
Gaston Ramos San Millan, Mexico Tourism
Diane D'Alexander, Judson University Heather Speaks-Bagby, Align Technology
Board
Elizabeth Dooley-Crane, American
Association for Thoracic Surgery
Diane L. James, Women's Transportation Heidi J. Hagstrom, Evangelical Lutheran
Gerald Breaux, Lafayette LA Convention &
Seminar Church in America
Visitors Commission
Ellen Oppenheim, Reno-Sparks
Convention & Visitors Authority
Dina M. O'Rourke, Construction Financial Helen Turner-Epple, State of Arizona
Gerald M. Howard, National Association of
Management Association Office of Pest Management
Home Builders
Emilio Milano, Meetitaly
Divine Lim, Singapore Tourism Board Helen Wick, Wisconsin Dells Visitor and
Gerald Mapstone, Life Impact Ministries
Eric Burton, Banfield, The Pet Hospital Convention Bureau
Don Sciolaro, National Kitchen and Bath
Gil Langley, Amelia Island CVB
Association Erin Tench, Hyland Events Helene Fredericks, Educational Services,
Inc.
Gisela Nelson, Gisela's Main Event LLC
Donna L. Vaught, National Association of Erma Williams, Educational Testing
Corporate Directors Service Helene Freeman, Society of Petroleum
Greg Ortale, Greater Houston CVB Engineers
Donna M. Drews, Mayo Civic Center Ethel Crisp, U. S. Environmental
Protection Agency Gregg Lapin, American Osteopathic Helene Pomerleau, Quebec City Tourism
Association
Donnelly K. Eurich, Eurich Management
Services LLC Evan Smith, Newport County CVB Henry Chamberlain, Building Owners and
Gregory L. Schultz, The Sherwood Group Managers Association International
Inc
Doug Conrad, Management Excellence Inc Feborah M. Dixon, Society for Human
Resource Management Holley Slabaugh, National Defense
Gretchen Bliss, EDUCAUSE Industrial Association
Douglas Small, Grand Rapids/Kent County
CVB Francesca Pezzutto, PRO MEET SRL
H. A. Scott, Assn. for Institutional Holly Cunningham, Hollyberry Catering
Research
E. Barron, First Presbyterian Church Francesco Prandoni, DOC Events
Dallas Holly Stevenson, The Alliance of
Haley Powers, InSiteful Meetings Professional Associations
Frank Soltani, Leotek Electronics U S A
Editha Salazar, Test Resource Management Corp
Center Hannes Combest, National Auctioneers Hugh Easley, National Association of
Association College Stores
Fred Diniz, Global Events by Design, LLC
Edward Hall, VisitRochester
Harold Kretzer, Virginia Employment Hunter C. Clemens, Association
Gail McLaughlin, Pro Football Hall of
Commission Management Group
Edward Mayotte, Skytop Lodge Fame

Harvey Neal, La Quinta Inn & Suites Ingrid Abrom, Community Financial
Elaine Schwartz, Southeastern Synod Gary Gomez, Hawthorn Suites Wichita
Services Association of America
Falls
Heather L. Rhoderick, American
Eli Gorin, gMeetings, Inc. | Train2Meet
Composites Manufacturers Association J.C. Chris Mahaffey, American College of
Gary Rodgers, Above All Catering
Foot and Ankle Surgeons

25

Jack Allison, Hyatt Regency Milwaukee Jeffrey Broudy, United Incentives, Inc. Jhanna Gilbert, University of Florida, IFAS John Dunn, Dunn Consulting Services Inc

Jacquelyn T. Coleman, S&S Management Jeffrey L. Milde, Milde Rollins and Jim Fausel Jr, Global Conference John Fieseler, Tourism Council of
Services Inc Associates LLC Associates Frederick County

Jacquelyn Washington, Iron Mountain Jen Klosner, Thrivent Financial Jim Hess, Monona Terrace Community John Harris, Convention Management
and Convention Center Assoc
Jaime Smith, Indiana Youth Institute Jennifer Ross, JR Global Events
Jimmy Mouton, Imago Tradeshows John Karchner, Hyatt Regency Hotel
Newport
James Cadungug, Master Builders Assoc. Jennie Miller, Avanti Associates
of King Joan Bozek, Welch Allyn
John M. Johnson , National Association of
Jennifer Cummings, Concentra
State Boating Law Administrators
James F. Anderson, California Society of Conference Management Services Joan L. Cahill, Meetings & Logistics
Association Executives Management
John R. Tanzella, International
Jennifer A. Whittington, University Risk
Gay/Lesbian Travel Association
James Kirkos, Meadowlands Liberty CVB Management and Insurance Association Joan Matkaiti, National Marrow Donor
Program
John Rolfe, Go Wichita
James Stanton, HelmsBriscoe Jennifer Hardwick, United States Eventing
Association Joan Sheehan, An Eye for Meetings
John Slenes, Indian Hills Inn
James T. Perry, The Center for Fine Arts
Education Jennifer Johnson, The Johnson Meetings Joanne Shelton, Sematech
Group John Walker, Oxford International
Jamie Cook, Strategic Meetings, Ltd. Jodi M. Collen, Augsburg College
Jennifer L. Freimund, Seattle-King County Johnna M. Boxley, Spokane Convention
Dental Society Center
Jane A. Hamblin, Mortar Board National Jodi Spivak, Toronto Rehabilitation
College Senior Honor Society Institute
Jennifer Poyer, Catalina Island Jonathan N. Strauss, Strauss Event &
Conservancy Association Management
Jane H. Adams, California Park and Jody Larsen, CEDIA
Recreation Society Inc
Jennifer Sisk, Cole Real Estate Investments Joseph M. Geiger, PASAE
Joe Jeff Goldblatt, Queen Margaret
Janee M. Pelletier, Conference and University
Logistics Consultants Inc Jennifer T. Cummins, The Society of Joseph Marinelli, Savannah Area CVB
Gynecologic Oncologists
Joel D. Anderson, International
Janiece Sneegas, General Assembly and Warehouse Logistics Association Joyce Paschall, American College of
Conference Services Jennifer Tebedo, Frankenmuth CVB Occupational and Environmental
Joella Hopkins, Simply Mumtaz Events
Jason Carlson, ADOT Partnering Office Jennifer Sheldon, Protective Joyce Lualaba, J2 Management Consulting
Johanne S Stogran, Botanical Society of
Jason G. Watkins, American Jerilyn J. Church, C.M. Services, Inc. America Joyce Walker-Tyson, P.A.W./Northern
Anthropological Association District Council
Jerry de Gier, Church of God John Folks, Minding Your Business, Inc.
Jatare Barrett, Rotary International Juanita Gaynor, Higher Hope Christian
Ministries
Jessica Halbert, Centers for Medicare & John Hawkins, American Farm Bureau
Jean Ulrich, Global Equity Organization Medicaid Svc. Federation
Julie Powers, HelmsBriscoe
Jeanne Larson, Battered Women’s Justice Jessica States, Meeting Professionals John A. Wilusz, Carolina First Center
Project International Justin Kobluk, Clark County Event Center
John Berry, Richmond Metropolitan CVB

26

Kanika Greenlee, GA Department of Keith Ambuhl, Agilutions Consulting Kristine Plourde, The Glenmede Trust Co. Lea MacLaren, Wingate Inn by Wyndham -
Community Affairs N.A. Sylvania
Keith Tomaszewki, Johnson Controls, Inc
Kara Manouzi, The Islands of the Bahamas Kurt Burkhart, Charlottesville Albemarle Lee Jagow, Embassy Suites Hotel
CVB
Kelly Kellin
Karen Bertani, CASSS Leigh Wintz, Soroptimist International of
Kyle Hillman, NASWIL the Americas
Ken Garner, Mailing and Fulfillment
Karen Lynam, LexisNexis Service Association
Kym Hughes, Sandy Springs Hospitality Leigh-Ann Fabianke, Smith/Associates
and Tourism
Karin M. Soyster, American Bakers Kent R. Hilton, Salt Lake Community
Association College Lenay S. Gore, American Public
Lance E. Burwell, Silvertree Hotel Transportation Association
Snowmass Village
Karl Baur, RDL Enterprises Kerry Lowe, Economic Development
Lethbridge Lerry Fogle, Church of the Brethren
Lance Simon, iCohere
Karl Heitz, Arrangers DMC, The
Kerry Mentel, One World Partners Leslie Zeck, American Council of
Lance Wieland, Global Events Group Engineering Companies
Karolyn Kiburz, Meetings & Concierges
Source Kim Allison, Baltimore Area Convention
and Visitors Association Larry Alexander, Detroit Metro CVB Liliana Mazzola, Los Angeles Police FCU
Katherine Kreiter, International
Association for the Study of Pain Kim Bennett, Southwest Washington Larry D. Campbell, Columbus Georgia Lin XU, VariArts Travel Ltd.
Convention & Visitor Bureau Convention & Trade Center
Kathleen Larmett, National Council of Linda Chiaverini, Solutions+ of New York
University Research Administrators Kim Gallagher, Weston Solutions Laura Bohannon, Bohannon & Association
dba YourMeetingPro.com
Linda Diane Decker, N I S T National Inst
Kathleen M. Blouin, National Business Kim Kizer, Texas County and District Of Standards & Testing
Aviation Association Retirement System Laura DeOrio, California Special Districts
Association
Linda Irvin, Eastern Winter Sports
Kathleen Niesen, American Academy of Kim M. Struble, National Association of Representatives Association
Orthopaedic Surgeons Counties Laura Guerin, Southern Economic
Development Council
Linda Johnson, Credit Union National
Kathleen Ratcliffe, St. Louis Convention & Kimber Chavez, UC Davis Health Sys Cont Association
Visitors Commission Medical Education Laura Metcalf Jelinek, Easter Seals, Inc.
Linda Mathias, Starwood Hotels & Resorts
Kathleen Valeda, BAE Systems Kimberlee Schardin, Executive Director Inc Laura Neumann, Cheyenne Mountain Waikiki
Conference Resort Colorado Springs
Kathy Russell, Eloquent Event Planning Lindsay Groff, Fernley & Fernley
Kimberley Gray, Associated General Laura Pope, Hinman Dental Society
Contractors of Alaska
Katie Gatton, Cambridge Associates Lisa Block, Society for Human Resource
Laurel Humbert, Meeting Resources Management
Kimberly Phillips, Navy Exchange Service Unlimited
Katrina L. Smith, Caruso Group
Command
International Lisa Laubgross, Booz Allen Hamilton
Lauri Klefos, Berkshire Visitors Bureau
Kit Keller, Association of Pedestrian and
Katy Mercille, Weyerhaeuser Lisa Gaudier, CTV Inc.
Bicycle Professionals
Lawrence E. Gawronski, Vicksburg
Convention Center and
Kay Campbell, ProMeetings Lisa McNorton, Hospitality Performance
Kristen Jones, AIG Auditorium/VenuWorks
Network
Kay Clark, Maritz, Inc.

27

Lisa Stille, Meetings and Events by Lisa Lynn O. Smith, Association of Fundraising Mark Lorimer, Eventive Group Matt Ott, National Recreation & Park
Stille Professionals Association
Mark P. Wylie, Associated Builders and
Lisa Wright, J C Resorts-Rancho Bernardo Lynne Schueler, Principal Financial Group Contractors Central Florida Chapter Matthew Bailey, Grand Wailea Resort
Inn
Madeline Czerwinski, Get U.S. Event Mark Rechner, Experient - Attendee Matthew Massengale, Celanese
Logan Aimone, National Scholastic Press Mgmt. Marketing
Association
Matthew Robaszkiewicz, National
Madelyn N Marusa, PRA Destination Mark Smith, Gospel Music Workshop of Federation for
Lois Kubinak, Albright College Management - Carlsbad America
Matthias Spacke, MCI Deutschland GmbH
Lori A. Marker, National Athletic Trainers' Maggie McGowan, University of Oklahoma Mark Steven McShane, Oracle Corporation
Association
Maureen Beck, Select Meeting Sites
Marlene Lu, Blumberg Ctr. for
Lori Carper, Houston Association of Mandy Petzold, CBIZ MHM, LLC Interdisciplinary
Maureen Gross, National Federation for
Realtors
Catholic Youth Ministry
Mareka M. Barrett, Barnes-Jewish Marm Wm. Herron, Embassy Suites Hotel
Lori Goldfarb, World Class Corporate Hospital Beachwood
Events, Inc.
Max Suzenaar, Minding Your Business,
Margaret Maggio, Horizon Meetings, Marney Roddick, Oregon Employer Inc.
Lori Wolking, Associated Builders and Incorporated Council
Contractors
Megan Higgins, Site Solutions Worldwide,
Margaret Moynihan, Deloitte Marsha Bokman, Children and Adults with Inc.
Lorna M. Ricotta, Ethos Creative Group Attention-Deficit/Hyperactivity Disorder
Maria A. Rodd, Casablanca Event Planning Melanie G. Ramey, The Hope of Wisconsin
Louise Silberman, Summit Executive Martha Keeler, University of California,
Centre Santa Cruz
Maria da Graca Oliveira, Regional Ministry Melany Brown, Executive Alliance
of Tourism and Transports
Lucille Yokell, Wellington Hotel New York Marty Smith, Ogden Eccles Conference
Melissa Boyle, United States Conference of
City Center
Maria Rosa-Madruga, Ingram Micro Catholic Bishops

Lucy Giovando Watts, Giovando Watts & Marvin Schmucker, MHS Alliance
Marina Freedman, University of Miami Melissa Matarrese, NCSEA
Company
School of Medicine
Mary Bogert, SMG/Knoxville Convention
Melissa Takamatsu, Pinetree Meetings &
Lucy White, Boeing Company Center
Mark A. Zimmerman, Georgia World Marketing
Congress Center Authority
Luke Palmerlee, Department of Christian Mary Cranwell, Georgian Court University
Melody Lendaro, Moscone Center
Formation
Mark Bice, Hospitality Performance
Network Mary Hammond, Paducah CVB
Melody Sandona, Global Gatherings LLC
Luther Villagomez, George R Brown
Convention Center
Mark Courtney, Westin Mission Hills Mary Kay Hokanson, Factory Motor Parts
Merrill Corry, Logistic Innovations
Resort
LyNae Schleyer, National Automatic
Mary Pat Heftman, National Restaurant
Merchandising Association Merry Adaur Marwig, Hotel Technology
Mark E. Baker, Saratoga Springs City Association
Next Generation
Center
Lynn Anderson, Joint Commission on
Maryann Castillo, T Y C A Corp
Allied Health Personnel in Ophthalmology Meryl Clark, AT&T Government Solutions
Mark Lloyd, Campus Crusade for Christ
International
MaryAnne P. Bobrow, Bobrow & Associates
Lynn King, UF Continuing Dental Ed Michael Davidson, Tourism Walla Walla

28

Michael E. Pramstaller, Print Services Nadine Burns, Thetford Lebert Corp. Pam O'Toole, National Association of Paul Schellenberg, Factorie V198
Distribution Association Trailer Manufacturers Experiences Inc.
Nadine Jackson-Bey, MD Dept. of the
Michael F. Sarka , Vacation Rental Environment Pamela Hayes, National Association of Paul Wehking, Omnipress
Managers Association Truck Stop Operators
Nanci Liles, Abilene CVB Paula Rigling, Meeting Planning
Michael Gongre, Galactic Meetings and Pamela Porteous-Hunt, State of California, Professionals
Inventive Employment Development
Nancy De Paolo, University HealthSystem
Consortium Peggy Coleman, Steuben County
Michael J. Mazur Jr., Association Pamela R. Johnson, NASTD Conference & Visitors Bureau
Management Service Partners Inc
Nancy Farmer, The Hanover Insurance
Group Pamela Soules, Winmark Corporation Peggy Findley, Strategic Resource Services
Michael McMahon, Executive Meeting
Center at Doubletree Palm Beach Gardens
Nancy Green, National Association for Pamela Summers, Bay Area Houston CVB Peggy Hobson, Kokomo/Howard County
Gifted Children CVB
Michael McQuade, Washington State
Patricia Bolduc, American Cancer Society
Convention & Trade Center
Nancy Herselius, Associated Construction Peter Bowden, Columbus GA CVB
Distributors International
Patricia E. Thompson, Honor Society of
Michael P. Dyer, Bangor Auditorium and
Nursing Sigma Theta Tau International Peter Maher, National Association of
Civic Center
Nancy Lowe, North Carolina Medical Pastoral Musicians
Society
Patricia Francoise, Professional & Scientific
Michael Snyder, Empire State Plaza
Associates Peter Regner, Educational Services, Inc.
Convention Center
Nancy Millar, McAllen Convention and
Visitors' Bureau
Patricia Stone, Lighthouse Inn, Inc. Philip Rahrig, American Galvanizers
Michelle Spranger
Association
Nancy R. Frankel, American Society for
Patricia Watson, American Society for
Michelle Thompson, Peacock Events Reproductive Medicine
Metabolic and Bariatric Surgery Phillip A. Gutt, Association Managers Inc

Mike Even, Buffalo Niagara CVB Nancy Resendez-Battram, Destination: San
Patrick Donelly, Hyatt Regency Chicago Phyllis M. Coneset, Institute of Real Estate
Antonio
Management
Mina Malin, Mina Malin Consulting
Patrick Downey, Washtenaw Community
Group, Inc Nancy Tiemeier, A to Z Festivities, LLC
College Pieter Swart, Conference Consultancy
South Africa
Mindi Schweiss, Hampton Inn & Suites Natalie Anderson-Hernandez, Complete
Patrick Lynch, Destination Worcester
Canton Conference Management
Pravin Shetty, Holiday Inn Express -
Batesville
Patrick M. Madden, Sister Cities
Mollie Rasor, Meetings Plus More! LLC Neil E. Reichenberg, International Public
International
Management Association for Human
Prescott White, Mintz Levin
Resources
Molly O'Connor, Morrison Kattman Menze
Patrick Sullivan, PRA Destination
Inc
Management - New York Priscilla Tomei, Lisle CVB
Olivia Simmons, Visit Topeka Incorporated
Molly Witges, Experient
Patti Coons, Patti Coons Creative R. Joseph Davis, III, SMG/Hawaii
Ozzie Jenkins, OJA Associates, Inc.
Convention Center
Morgan Murphy, Bankers Life and
Paul Arrigo, Baton Rouge Area CVB
Casualty Co. Padraic Gilligan, Ovation Global DMC
Rachael Cox, Comfort Suites - North
Paul Chasse, Massachusetts Association of
Mozella Brown, M. L. Brown & Associates Paivi Mirfakhraei, YIT Oyj
Realtors Rachel Black, Freese and Nichols, Inc.

29

Rachel Mangal, Strategy Institute Robert A. Becker, Meeting Planners Ruta Klicius, Canadian Council for Tobacco Scott Keith, Lansing Entertainment and
Control Public Facilities Authority
Rachel Vella, NOTV Robert A. Rose, Jr., Tampa Convention
Center Ruth Crout, National Events, LLC Scott Ramsdell, The Research Board
Rachel Young, Florida Department of
Education Robert H. Coffey, Savannah International Ryan Barth, Indianapolis Convention & Scott White, San Antonio CVB
Trade & Convention Center Visitors Association
Ragan Canella, Louisiana Academy of Sean Wright, Pete Hanna Center, Samford
Family Physicians Robert J. Donovan, American Hospital Sabrina Hogan, Colonial Life University
Association
Ralph C. Johnson, Colorado Veterinary Sallie Grant-DiVenuti, Hampton Sekeno Aldred, Goodwill Industries
Medical Association Robert Kaiser, IFCA International Convention & Visitor Bureau international

Ralph Hale, American Congress of Robert Richardson, Rainbow on the Ocean Samantha Bowerman, Strategic Meetings Shannon Johnson, Williamson County
Obstetricians and Gynecologists Group Tourism Bureau
Robert S. Wells, South Carolina Bar
Randy Bryant, Florida State Association Sandra L. Yost, American Academy of Shannon Simpson, The REDHEAD & Co.
Disability Evaluating Physicians
Robin L. Wagner, Concepts Management
Randy L. Lindner, Bostrom Corporation Group Shannon Watson, Solar Energy Industries
Sandra Thompson, Westover Consultants Association
Ray Warren, Marriott Hotel San Diego Robin Wagner, Event & Meeting Planner
Sandy Reynolds, Meetings & Events USA Shari Berger, Greater Lansing CVB
Rebecca Brandt, Executive Director Inc Rodney Gutierrez, Darden/BCD Travel
Sandy Milis, Evangelical Presbyterian Sharon S. Schultz, Tourism Association of
Church New Mexico
Rebecca Byrne, Zephyr Events Roger A. Dixon, Qwest Center
Omaha/Omaha Civic Auditorium
Sandy Webb, Int'l Assoc. of Assembly Sharon Schenk
Rebecca Hunter, American Association of
Mgrs. IAAM
Tissue Banks Rory Holmes, INDA Association of
Nonwoven Fabrics Industry Sharyn Baudler, Association Management,
Sara Schnack, Blue Cross & Blue Shield LTD
Renee Ramo, True Value Company
Assoc
Rosana Nimmerichter, West
Pharmeceutical Services Shaun J. Pierce, Pierce Events
Ric B. Booth, Duke Energy Convention
Sarah Fitzgerald, Golbon
Center
Rosemary Koepfle, American Orff- Sheila Drake, Insight Technology Solutions
Schulwerk Association Inc Sarah Kathleen Whitlock,
Rich Gilligan, Idea
Shelley J. Pedersen, Affairs To Remember
Rosie Aynaga Bugarin, Meeting Strategies Scott A. Meyers, Illinois Council of Health Caterers Inc.
Richard C. Munisteri Jr., National Art
International System Pharmacists
Materials Trade Association
Shelley Martinek, Association of
Rossi Ralenkotter, Las Vegas Convention & Scott A. Savodnik, International Progressive Rental Organizations
Richard Lee Snow, Kappa Alpha Psi
Visitors Authority Foodservice Distributors Association
Fraternity
Shelly Green, Durham CVB
Roy J. Einreinhofer, National Association Scott Hallgren, Clay County Regional
Richard Luber, Columbia Metro CVB
of State Directors of Teacher Education Events Center / VenuWorks
Sheryl Chapman, Lam Research
and Certification
Richard Markow, UT Health Science Ctr
Scott J. Brewster, International Warehouse
San Antonio Simeon May, National Association of
Russell Vandenberg, Seaside Civic & Logistics Association
Church Business Administration
Convention Center
Rick Bissonett, Horizon Meetings, Inc.

30

Stacey Kent, Pfizer Global Research & Steven Kinsley, Kinsley TaSheena Mitchell, Texas Association of TJ Johnson, International Legal
Development Community Health Centers Technology Association
Steven Z. Berger, Craft and Hobby
Stacie Bellemare, University of Toronto, Association Teri Nobbe, Hill-Rom Co., Inc. Todd Black, First Incentive Travel
Faculty of Medicine International
Sue Searls, Athletic Business Publications Teri Onsgard, Greater Minnesota
Stacy Janecka, Office of Attorney General Destinations Todd Colburn, SMITH/Associates
of Texas
Susan Brinkhaus, Minnesota Salon and
Spa Professional Association Teri Valls, MECC, INC Todd Helton, American Institute of CPAs
Stacy Stern, Special Events Group, The
Susan Gourley, National Association of Terri Crowley, Photizo Group Todd Lindemann, Industrial Fabrics
Stacy Sundstrom, MN County Attorneys REALTORS Association International
Assoc.
Terry R. Singleton, CCP Events, Inc.
Susan L. Tobin, Florida Association of Todd Shallan, Hotel Del Coronado
Stayse Archibald, BL Seamon Corporation Homes and Services for the Aging
Tessa Pinkstaff, Minnesota Society of CPAs
Todd Thrall, Best Western International
Stefanie Simmons, International Susan R. Katz, True Value Company
Therese Byrne, Tennessee Bar Association
Association of Assembly Managers
Tom Reiling, John Hancock Hotel &
Susan R. Taylor, Tennessee Bankers Conference Center
Thomas Anderson, Technology Services
Stephanie Hughes, IMI Association Association
Industry Association
Executives Inc
Tony Cummins, The Meeting Department
Susan Wipf, California Park & Recreation LLC
Thomas C. Osina, Management Options
Stephanie Michaelides, Tech Target Society
Inc
Tony Lee, Craft and Hobby Association
Stephen A. Hardymon, Washington State Suzette Eaddy, National Minority Supplier
Thomas J. Dammrich, National Marine
Dental Association Development Council, Inc.
Manufacturers Association National Office Tonya K. Zelk, Hello Florida! Inc.

Stephen Bartolin, Jr., The Broadmoor Sylvia A. Rottman, Great Events/TEAMS,
Thomas Matlock, California State Tracy Burr, Executive Director Inc
Hotel Inc.
University, Sacramento
Tracy Kimberlin, Springfield MO CVB
Stephen Johnston, The Back Bay Hotel Takiyah M. Jefferson, Association for
Thomas Noonan, Visit Baltimore
Supervision and Curriculum Development
(ASCD) Ulla Buchner-Howard, U B H International
Stephen Koranda, Norman CVB
Thupdalai Prahlad, DBA & Sons Travel & Services
Tours
Tamara Williams, Domino Events
Stephen Sparks, TN Department of
Valerie Danger, Nstein Technologies, Inc.
Education, Division of Special Education
Tiffany Lawhorn, Nunhems USA Inc.
Tami Spears, MO Dept. of Natural
Resources Valerie M. Sumner, VRS Meetings and
Steve Krohn, Newport Vineyards
Tiffany Tucker, National Association of Events, Inc.
Home Builders
Tammy Port, Experient
Steve Mister, Council for Responsible
Vickie Corder, HelmsBriscoe
Nutrition
Timothy H. Wolfe, Sheraton Hotel Denver
Tamra McSorley, Dept. of Elementary &
West Lakewood
Secondary Ed. Vin Smith, Bruce Merrin Public Relations--
Steve Smyth, TriStar Publishing, Inc.
California Office
Timothy O. Muldoon, Rhode Island
Tana Z. Stellato, American Society of
Steven Copeland, ConferenceDirect Convention Center
Health-System Pharmacists Virginia Hoover, BRTRC, Inc.

Steven Heaton, E Instruction Tina Burch, American Express Onsite @
Tara Withington, Executive Director Virginia Uzendoski, University of Nebraska
Johnson & Johnson
Incorporated - Lincoln

31

Virginie Sauvestre Leger, MCI Wendy Greer - Forakis, Professional William Blue, Potter's House International Winford Buchanan, Crenshaw Christian
Beauty Association Pastoral Alliance Center
W. George Fong, FLAG Works, Inc.
Wendy Howe, Minot CVB William Giroux, Truckload Carriers Yolanda Simmons, American Dietetic
Association Association
Walter Kiley, Cobb Galleria Centre
Wendy Roller, Association Headquarters
Inc William Malone, Park City Chamber of Zanine Adams, Visit London
Wanda M. Brown, Securities Industry
Commerce & CVB
Association
Wendy W. Kavanagh, Georgia Society of
Association Executives William Yanek, Association Services
Wendi Haught, Framework Meetings &
Corporation
Destinations

32

Managing Partners

Contributing Partners

Presented by: PricewaterhouseCoopers LLP
Contact: Robert V. Canton, Director
Phone: (813) 218-2917
Fax: (813) 375-7842
Email: robert.canton@us.pwc.com

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