I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
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customer servicesocial businesssocial mediacustomer experiencecustomer supportcustomer relationship managementcustomer satisfactionculturesocial media marketingleadershipcustomer managementnpscrmcontactcentersocial organizationecommercebpmfacebooklinkedintwitteroperations managementcembusiness process managementcomplaintsnet promoter scoringmanagementsocial networkingmarketingengagementservice recovery
I wake up each day envisioning how I can inspire companies to create environments, journeys, and actions that help make their customers more successful. I believe wildly successful companies start with successful customers and associates. Through strong values, discipline, and sharp customer focus, I build amazing experiences resulting in worldwide leading customer experience scoring, Net Promoter Scores, Customer Satisfaction, and company profitability. I see a company’s associates as their customers, and have a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives. I have shared my skills and competencies across a variet...
Tags
customer servicesocial businesssocial mediacustomer experiencecustomer supportcustomer relationship managementcustomer satisfactionculturesocial media marketingleadershipcustomer managementnpscrmcontactcentersocial organizationecommercebpmfacebooklinkedintwitteroperations managementcembusiness process managementcomplaintsnet promoter scoringmanagementsocial networkingmarketingengagementservice recovery
