mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations.
The MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business processes and back office applications to reduce costs and enhance the customer experience. Whichever delivery option is used, iContact seamlessly links your customer service function with the entire organisation including mobile sales and support staff in the field.
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contact centrecall centrecontact centre solutionsservice management softwareagent desktopmulti-channel customer servicefield service technologymobile workforce managementcustomer experiencecall centre softwarefield service scheduling softwarefield service managementfield service softwareservice desk systemcontact centre agent desktopagent desktop solutioncustomer serviceweb chatemail customer servicemobile field service solutionsfield servicehelp desk solutionsfield management softwareservice desk softwarefield service solutionshelp desk management softwaremobile workforce schedulingcustomer service toolsfield service job portalcustomer portalscustomer self-service apps
mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations.
The MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business processes and back office applications to reduce costs and enhance the customer experience. Whichever delivery option is used, iContact seamlessly links your customer service function with the entire organisation including mobile sales and support staff in the field.
Tags
contact centrecall centrecontact centre solutionsservice management softwareagent desktopmulti-channel customer servicefield service technologymobile workforce managementcustomer experiencecall centre softwarefield service scheduling softwarefield service managementfield service softwareservice desk systemcontact centre agent desktopagent desktop solutioncustomer serviceweb chatemail customer servicemobile field service solutionsfield servicehelp desk solutionsfield management softwareservice desk softwarefield service solutionshelp desk management softwaremobile workforce schedulingcustomer service toolsfield service job portalcustomer portalscustomer self-service apps
