IBM Global Healthcare Consumerism Leader

healthcare patient experience crm customer experience patient satisfaction patient portal call centers patient access patient retention hospital patient acquisition care ehr hospitals health patient engagement affordable care act emr cem population health nhin providers digital payers rhio hit processes roi stimulus best hospitals design thinking business services shared customer accountable care managed customer relationship management workflows customer satisfaction access hcahps bpo cms clinical mobile equity experience engagement management meaningful use customer service life sciences churn consumers billing consumerism clv customer portal planning financial manufacturing user experience strategy wellness population health management medical portals patient center hie onc reform call (call) crime killer serial fbi murder value retention referral customer care readmissions user interface ux ui user centered design readmission discharge portal health system ecommerce augmented reality pokemon mobile first omni channel cosnumerism health systems human centered design digital health telehealth retail care retail ai suspense mu users rhios arra resume bio cv consulting executive systems map systems business systems sales funnel business development patient referrals satisfaction experience pem patie health insurance b2b insurance providers b2c cmr cx