100%Open 2014 
Open Innovation in Museums 
24 September 2014 1
100%Open 2014 
Questions 
1. What is (the process of) Open 
Innovation? 
24 September 2014 2 
2. What would be the benefits and risks for 
museums of an Open Innovation 
approach? 
3. How can museums draw in the expertise 
& energy of a wider community, become 
more vibrant and connected? 
4. Why are membership/friends schemes 
still in their infancy for museums and 
could they be dramatically transformed 
by an Open Innovation approach?
3 Minute JV
24/09/2014 © 100%Open 2009 4 
3 minute JV 
“A new idea is nothing more 
or less than the combination 
of old elements.” 
James Webb Young
100%Open 2014 
3 Minute Joint Venture 
1. Turn to somebody you don’t know. 
2. Introduce yourselves to each other. 
3. Find something you could do together. 
4. Give your joint venture a name.
24 September 2014 100%Open 2014 6
24 September 2014 © 100%Open 2014 7 
The Birthday Paradox 
What are the chances that 
two people in this room 
share the same birthday?
100%Open 2014 
Innovation is… 
24 September 2014 8 
Innovation = 
Problem x Solution x Execution
100%Open 2014 
Open Innovation is… 
24 September 2014 9 
Open innovation is…?
24 September 2014 © 100%Open 2014 10 
Open innovation is… 
Innovating with partners 
by sharing the risks 
and the rewards.
100%Open 2014 
2 degrees of Separation 
24 September 2014 11 
“No matter who you are, 
most of the smartest 
people work for 
someone else.” 
Bill Joy, Sun Microsystems
100%Open 2014 
Open Business? 
24 September 2014 12 
Collaborative Co-Creative 
Cooperative 
Closed
24/09/2014 13 
© 100%Open 2014 
Case Study – The LEGO Group 
We helped LEGO create their open innovation strategy and develop an ideas 
platform rolled out to all employees and to an external community of 500,000 people.
100%Open 2014 14 
Case Study – Everything Everywhere 
24 September 2014 
We helped Orange and EE develop two crowdsourcing programmes creating a €50m 
new service called EE Tickets, and a charitable giving app call Do Some Good.
24/09/2014 15 
© 100%Open 2011 
NewsUK 
NewsUK asked “Who will be the news editor of the future?” to a group of creative 
agencies and partners and we helped them prototype new products and services.
24/09/2014 16 
© 100%Open 2014 
Case Study - Oxfam 
We worked with Oxfam to train their senior leadership team in innovation and to 
design a new innovation toolkit and internal innovation platform.
24/09/2014 17 
© 100%Open 2014 
Colombia CO4 
CO4 is a government-led national programme with 12 of the largest companies in 
Colombia on 30+ innovation challenges to source solution providers globally.
100%Open 2014 
Explore > Extract > Exploit 
24 September 2014 18 
“Open innovation is a 
U-Shaped Process.” 
Paul Vanags
100%Open 2014 
100%Open Process 
24 September 2014 19 
Explore Extract Exploit 
Identify interesting questions 
and potential partners. 
Shortlist partners and develop and 
test investable propositions 
Taking products/services to market 
& implementing new processes.
24 September 2014 100%Open 2014 20 
Two Models of Open Innovation 
Discover 
• Starts with ‘what’ question: an innovation 
brief detailing a specific unmet need 
• Is a competitive marketplace amongst 
customers, suppliers or users 
• The innovation process is mediated by a 
Trusted Agent 
• Innovations are extracted through a 
linear process 
• Tend to be internal routes to market (e.g. 
license deals) 
• Starts with a ‘who’ question: finding 
partners to explore a broad opportunity 
• Is a cooperative community & process , 
with customers, suppliers or users 
• The innovation process is facilitated 
through a Catalyst 
• Innovations are built using an iterative 
process 
• Tend to be external routes to market (e.g. 
joint ventures) 
Jam
100%Open 2014 
Toolkit http:// 
24 September 2014 21 
toolkit.100open.com
© 100%Open 2011 
Discussion 
24/09/2014 22 
What does this all mean 
for us and what do 
we do about it?
100%Open 2014 
Open Innovation in Museums 
24 September 2014 23 
“To describe the ‘business’ of 
museums in market logic is to 
apply a metaphor that is both 
highly suspect and highly 
susceptible to intellectually 
dishonest manipulation” 
Cory Doctorow 
http://mwf2014.museumsandtheweb.com/paper/glam-and-the-free-world/
100%Open 2014 
Questions 
1. What is (the process of) Open 
Innovation? 
24 September 2014 24 
2. What would be the benefits and risks for 
museums of an Open Innovation 
approach? 
3. How can museums draw in the expertise 
& energy of a wider community, become 
more vibrant and connected? 
4. Why are membership/friends schemes 
still in their infancy for museums and 
could they be dramatically transformed 
by an Open Innovation approach?
100%Open 2014 
Question 2 
24 September 2014 25 
1. Faster and Cheaper Innovation 
2. Avoiding the Ikea Effect 
3. Superior Information Flow 
4. Trust = Power to Influence 
5. Better Innovation Fitness
100%Open 2014 
Question 3 
24 September 2014 26 
i. Ask Interesting Questions! 
ii. Share Risk and Reward 
iii. Prototype Perpetually 
iv. Create Safe Space to Collaborate 
v. Give to Get
24 September 2014 100%Open 2013 27 
Give Get 
“From what we get, we 
can make a living; what 
we give, however, 
makes a life.” 
Arthur Ashe
24 September 2014 100%Open 2014 28

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Open Innovation in Museums

  • 1. 100%Open 2014 Open Innovation in Museums 24 September 2014 1
  • 2. 100%Open 2014 Questions 1. What is (the process of) Open Innovation? 24 September 2014 2 2. What would be the benefits and risks for museums of an Open Innovation approach? 3. How can museums draw in the expertise & energy of a wider community, become more vibrant and connected? 4. Why are membership/friends schemes still in their infancy for museums and could they be dramatically transformed by an Open Innovation approach?
  • 4. 24/09/2014 © 100%Open 2009 4 3 minute JV “A new idea is nothing more or less than the combination of old elements.” James Webb Young
  • 5. 100%Open 2014 3 Minute Joint Venture 1. Turn to somebody you don’t know. 2. Introduce yourselves to each other. 3. Find something you could do together. 4. Give your joint venture a name.
  • 6. 24 September 2014 100%Open 2014 6
  • 7. 24 September 2014 © 100%Open 2014 7 The Birthday Paradox What are the chances that two people in this room share the same birthday?
  • 8. 100%Open 2014 Innovation is… 24 September 2014 8 Innovation = Problem x Solution x Execution
  • 9. 100%Open 2014 Open Innovation is… 24 September 2014 9 Open innovation is…?
  • 10. 24 September 2014 © 100%Open 2014 10 Open innovation is… Innovating with partners by sharing the risks and the rewards.
  • 11. 100%Open 2014 2 degrees of Separation 24 September 2014 11 “No matter who you are, most of the smartest people work for someone else.” Bill Joy, Sun Microsystems
  • 12. 100%Open 2014 Open Business? 24 September 2014 12 Collaborative Co-Creative Cooperative Closed
  • 13. 24/09/2014 13 © 100%Open 2014 Case Study – The LEGO Group We helped LEGO create their open innovation strategy and develop an ideas platform rolled out to all employees and to an external community of 500,000 people.
  • 14. 100%Open 2014 14 Case Study – Everything Everywhere 24 September 2014 We helped Orange and EE develop two crowdsourcing programmes creating a €50m new service called EE Tickets, and a charitable giving app call Do Some Good.
  • 15. 24/09/2014 15 © 100%Open 2011 NewsUK NewsUK asked “Who will be the news editor of the future?” to a group of creative agencies and partners and we helped them prototype new products and services.
  • 16. 24/09/2014 16 © 100%Open 2014 Case Study - Oxfam We worked with Oxfam to train their senior leadership team in innovation and to design a new innovation toolkit and internal innovation platform.
  • 17. 24/09/2014 17 © 100%Open 2014 Colombia CO4 CO4 is a government-led national programme with 12 of the largest companies in Colombia on 30+ innovation challenges to source solution providers globally.
  • 18. 100%Open 2014 Explore > Extract > Exploit 24 September 2014 18 “Open innovation is a U-Shaped Process.” Paul Vanags
  • 19. 100%Open 2014 100%Open Process 24 September 2014 19 Explore Extract Exploit Identify interesting questions and potential partners. Shortlist partners and develop and test investable propositions Taking products/services to market & implementing new processes.
  • 20. 24 September 2014 100%Open 2014 20 Two Models of Open Innovation Discover • Starts with ‘what’ question: an innovation brief detailing a specific unmet need • Is a competitive marketplace amongst customers, suppliers or users • The innovation process is mediated by a Trusted Agent • Innovations are extracted through a linear process • Tend to be internal routes to market (e.g. license deals) • Starts with a ‘who’ question: finding partners to explore a broad opportunity • Is a cooperative community & process , with customers, suppliers or users • The innovation process is facilitated through a Catalyst • Innovations are built using an iterative process • Tend to be external routes to market (e.g. joint ventures) Jam
  • 21. 100%Open 2014 Toolkit http:// 24 September 2014 21 toolkit.100open.com
  • 22. © 100%Open 2011 Discussion 24/09/2014 22 What does this all mean for us and what do we do about it?
  • 23. 100%Open 2014 Open Innovation in Museums 24 September 2014 23 “To describe the ‘business’ of museums in market logic is to apply a metaphor that is both highly suspect and highly susceptible to intellectually dishonest manipulation” Cory Doctorow http://mwf2014.museumsandtheweb.com/paper/glam-and-the-free-world/
  • 24. 100%Open 2014 Questions 1. What is (the process of) Open Innovation? 24 September 2014 24 2. What would be the benefits and risks for museums of an Open Innovation approach? 3. How can museums draw in the expertise & energy of a wider community, become more vibrant and connected? 4. Why are membership/friends schemes still in their infancy for museums and could they be dramatically transformed by an Open Innovation approach?
  • 25. 100%Open 2014 Question 2 24 September 2014 25 1. Faster and Cheaper Innovation 2. Avoiding the Ikea Effect 3. Superior Information Flow 4. Trust = Power to Influence 5. Better Innovation Fitness
  • 26. 100%Open 2014 Question 3 24 September 2014 26 i. Ask Interesting Questions! ii. Share Risk and Reward iii. Prototype Perpetually iv. Create Safe Space to Collaborate v. Give to Get
  • 27. 24 September 2014 100%Open 2013 27 Give Get “From what we get, we can make a living; what we give, however, makes a life.” Arthur Ashe
  • 28. 24 September 2014 100%Open 2014 28

Editor's Notes

  • #5: Roland Interesting to you – interesting to them
  • #6: ROLAND