How to create Magic Moments for your customers with Process Mining

Nov 22, 20170 likes1,537 views

Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/

WWW.CELONIS.COM 1
HOW TO CREATE MAGICMOMENTS
FOR YOUR CUSTOMERSWITH
PROCESS MINING
Celonis at SAP Hybris LIVE
Global Summit 2017

About Celonis
CELONIS IS AN INNOVATIVE, AWARD-WINNING SOFTWARE
COMPANY AND THE MARKET LEADER FOR PROCESS MINING.
§ We work with leading customers in the world
40% of Fortune 100 companies are already Celonis customers
§ Backed by world class investors Accel & 83 North/ Greylock
(Facebook, Dropbox, Spotify, Slack, AirBnB, LinkedIn)
§ We make our customers more successful
By improving every process throughout their organizations
§ Among fastest growing software companies in the world
4.000% over the last 4 years, 300% yoy

Problems Front Office Root Causes Back Office
Purchase Order was too late.
Issues in the warehouse.
…
The customerservice was slow.
I received the wrong product.
…
SOMETIMES, THERE IS NO MAGIC
WHERE THERE SHOULD BE.

CELONIS DELIVERS
MAGIC MOMENTS
FRONT OFFICE BACK OFFICE
POWERED BY
MACHINE
LEARNING

2016-12-01 CREATE PURCHASE ORDER #1234
2016-06-23 START PRODUCTION #5678
2016-07-14 RECEIVE PAYMENT #1234
2016-07-14 SEND EMAIL #9012
EVENT LOG
6
AI-POWERED ROOT CAUSE
ANALYSIS & IMPROVEMENT
VISUALIZATION OF THE
ACTUAL PROCESSES
HOW DOES PROCESS MINING WORK?

Celonis for SAP Hybris
MEETING
INITIAL CONTACT
CREATE OPPORTUNITY
PROOF OF CONCEPT
SET TO HOTOPPORTUNITY
CREATE LEAD
SEND QUOTE
RECEIVE ORDER

Live demo
…IS A SMART BIG DATA
TECHNOLOGYTHAT
ANALYZES AND ADVISES
YOU ON HOW TO
IMPROVEYOUR
PROCESSES BASED ON
DATA GENERATED IN
YOUR ORGANISATION–
INREAL TIME.
GET MAXIMUM TRANSPARENCY
AND EFFICIENCYFOR
YOUR PROCESSES. PROCESS MINING

ü Integral part of digital transformation
ü 14% higher on time deliveries and 21%
higher alignment to customer requests
ü Supply chain transformation
ü Reduced time to market by 20%
ü Cut process costs by 11% (from $3.22
to $2.85 per purchase order)
Selection of our customers

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How to create Magic Moments for your customers with Process Mining

1. WWW.CELONIS.COM 1 HOW TO CREATE MAGICMOMENTS FOR YOUR CUSTOMERSWITH PROCESS MINING Celonis at SAP Hybris LIVE Global Summit 2017

2. About Celonis CELONIS IS AN INNOVATIVE, AWARD-WINNING SOFTWARE COMPANY AND THE MARKET LEADER FOR PROCESS MINING. § We work with leading customers in the world 40% of Fortune 100 companies are already Celonis customers § Backed by world class investors Accel & 83 North/ Greylock (Facebook, Dropbox, Spotify, Slack, AirBnB, LinkedIn) § We make our customers more successful By improving every process throughout their organizations § Among fastest growing software companies in the world 4.000% over the last 4 years, 300% yoy

3. IT’S ALL ABOUT CREATING MAGIC MOMENTS

4. Problems Front Office Root Causes Back Office Purchase Order was too late. Issues in the warehouse. … The customerservice was slow. I received the wrong product. … SOMETIMES, THERE IS NO MAGIC WHERE THERE SHOULD BE.

5. CELONIS DELIVERS MAGIC MOMENTS FRONT OFFICE BACK OFFICE POWERED BY MACHINE LEARNING

6. 2016-12-01 CREATE PURCHASE ORDER #1234 2016-06-23 START PRODUCTION #5678 2016-07-14 RECEIVE PAYMENT #1234 2016-07-14 SEND EMAIL #9012 EVENT LOG 6 AI-POWERED ROOT CAUSE ANALYSIS & IMPROVEMENT VISUALIZATION OF THE ACTUAL PROCESSES HOW DOES PROCESS MINING WORK?

7. Celonis for SAP Hybris MEETING INITIAL CONTACT CREATE OPPORTUNITY PROOF OF CONCEPT SET TO HOTOPPORTUNITY CREATE LEAD SEND QUOTE RECEIVE ORDER

8. Live demo …IS A SMART BIG DATA TECHNOLOGYTHAT ANALYZES AND ADVISES YOU ON HOW TO IMPROVEYOUR PROCESSES BASED ON DATA GENERATED IN YOUR ORGANISATION– INREAL TIME. GET MAXIMUM TRANSPARENCY AND EFFICIENCYFOR YOUR PROCESSES. PROCESS MINING

9. ü Integral part of digital transformation ü 14% higher on time deliveries and 21% higher alignment to customer requests ü Supply chain transformation ü Reduced time to market by 20% ü Cut process costs by 11% (from $3.22 to $2.85 per purchase order) Selection of our customers

10. FOR NOW AVAILABLE

11. Questions Q&A

How to create Magic Moments for your customers with Process Mining

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How to create Magic Moments for your customers with Process Mining