Soffront Defect tracking
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The document summarizes the key features of the Soffront defect tracking system. It allows users to: 1) Follow a company's defect tracking process and ensure no defects fall through the cracks. 2) Automatically assign defects to the most efficient employees and notify them by email. 3) Provide complete defect details by attaching files and notifying relevant parties of status changes. 4) Integrate with source control systems and capture full audit trails for continuous process improvement.
Soffront Defect tracking
- 1. Defect Tracking Improve Defect Resolution, Quality 3X More DATASHEET
- 2. Keep Defects from Falling Through the Cracks Fine Tune Your Defect Tracking Process Assign Defects “ Follow your company’s defect tracking process and work the defect from initiation to closure. Enhance your Automatically assign defects based on the most efficient factors in your organization. The Soffront system product quality and customer satisfaction. Assign work based on product or module specialization is outstanding. Their Increase productivity, compress the product release cycle, and make releases in time. Know where every or based on workload. When a defect is assigned, the assigned developer and tester receive emails with a link newest version is defect stands in your process and make sure none of them slip through the cracks. pointing to the defect record. possibly the best Attach Files CRM that I have Improve Collaboration used. When developers log in, they see all of their assigned Provide complete information about all defects by easily attaching important information such as screen shots “ defects and whether they are open or validated. When testers log in, they see all of their assigned defects, as and other files. - Evan Rosenfield, they are ready to be validated or verified. You can create activities around the assigned defects and get a American Securities calendar view of the day’s schedule. Notify Everyone Setup automatic email notifications to trigger on status Source Control Integration changes, field updates, or based upon the movement of defects. Notification gives you complete control over the process and ensures that nothing slips through the Seamlessly integrate with Microsoft Visual SourceSafe cracks. and Perforce, to provide a closed-loop analysis of the development process. Capture System Information for Defects Complete Audit Trail Capture all related system information when entering a defect. Define the parameters and design the user Information on a defects progress is available through a interface to capture all of them. complete audit trail. You can answer questions on who Save time and prevent the opportunity for human error submitted the defect, when it was submitted, when it in reporting system configurations. reached each stage and who moved it forward. 2
- 3. Monitor for Continuous Improvement Part of a Comprehensive CRM Suite Get timely, fact-based insight into the entire defect tracking process Soffront Defect Tracking is a part of Soffront’s comprehensive CRM Suite. for continuous improvement. The Soffront CRM Suite is comprised of Marketing Automation, Sales Automation, Customer Defect dashboards offer instant snapshots of key performance Support, Employee Support, Defect Tracking, Knowledge Management, Order Processing, indicators (KPIs) including defects by status, functionality, application Asset Management, CRM Portal, Mobile CRM and more. module, severity, priority and age. Know when you can release, make meaningful release plans and monitor progress towards the The Soffront CRM Suite is completely web-based and can be deployed in days. release continuously. Defect Tracking Features QA/Issue Tracking Test Case Management Project Management Source Control Integration Defect Dashboards Standard Features Calendar / Activities Management Email Integration Word and Excel Integration Google Maps Integration Soffront Software, Inc. Queries, Reports, and Analytics 45437 Warm Springs Blvd, Fremont, CA 94539 Form Designer www.soffront.com [email protected] (510) 413-9000 Workflow / Process Management Import and Export Capabilities Automation Rules Copyright 1992 – 2012 Soffront Software Inc., All rights reserved Escalations and Notifications