The 5 human factors of enterprise collaboration
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The document discusses the future of work and the importance of building social workplace solutions within the Microsoft ecosystem, focusing on enterprise applications and user engagement. It emphasizes key features such as governance, compliance, collaboration, and the integration of various technologies like SharePoint and social networking tools. Additionally, the document highlights the significance of user recognition and network intelligence to improve productivity and employee engagement in a work environment increasingly reliant on digital collaboration.
![Client / User Access
External Systems
Outlook
Lync
Browser
Windows
Phone 8
SAP
SalesForce
RSS
Twitter
Exchange
Server
Andriod
iOS
Blackberry
Windows 8
Desktop
Linkedin
Yammer
PeopleSoft
Dynamics
SP Extran et
SharePoint Server
Feature Functionality
Video Learning
Scenarios
Video Streaming &
Encoding
Social Learning
Governance &
Compliance
Analytics & Reporting
BI/Analytics
Ideation
Find Experts
Social Networking
Office Integration
Badging & Recognition
Knowledge Capture
Questions & Answers
Content Management
Collaboration
Doc. Management
Workflows
Forms
Records Management
Info. Management
Search
Portals
SharePoint Server Object Model
SharePoint CSOM / Web Services
NewsGator Web Services
Sites
Team Sites
Publishing Sites
Meeting Sites
Wiki Sites
[others]
Idea Stream
Community
Video Stream
SharePoint Service Applications
User Profiles
Managed Metadata
Search (FAST/Ent.)
[others]
Enrich
News
Video
Social
Lync
Active Directory
Users
Permissions
Org. Structure
Exchange Server
Policies
Email
Calendar
Tasks
Presence](https://image.slidesharecdn.com/the5humanfactorsofenterprisecollaboration-131115085151-phpapp02/85/The-5-human-factors-of-enterprise-collaboration-6-320.jpg)
![How do I
reduce all
this noise?
Will search
really return
what I am
looking for?
What
communities
do I follow?
What is a
#Hashtag
Who should
I Colleague?
What is
@Targeting?
Where should I
store this
document?
Where do I find
that community
again?
Is this a
Dumb
Question?
What if I’m not
monitoring My
Stream?
Should I
colleague
the CEO?
Did I
Hashtag the
right words?
What will
people think of
my answer?
How can I
find an Expert
in [Topic]?](https://image.slidesharecdn.com/the5humanfactorsofenterprisecollaboration-131115085151-phpapp02/85/The-5-human-factors-of-enterprise-collaboration-25-320.jpg)
The 5 human factors of enterprise collaboration
- 1. The Future of Work Building the Social Workplace succeed Make Social Real
- 3. #1 Social business solutions in the Microsoft ecosystem 100% Enterprise SharePoint ✓ SAP ✓ Salesforce ✓ Dynamics ✓ Azure ✓ Human Centric Trusted Building Solutions by the Understanding fortune 500 4.5 Million paid enterprise users We Make Social Real The Future of Work
- 4. • • • • • • Shawn P. Beeson Sr. Solutions Engineer / Evangelist NewsGator Technologies Denver, CO About Me MCPD – SharePoint 2010 MCPD – ASP .NET MCITP – SharePoint 2010 MCTS – MOSS/WSS 2007 VTSP - Microsoft Certified Scrum Master • SharePoint Guidance (V2 & V3) http://Microsoft.com/spg
- 5. Make Social Real! #ESN; #SocBiz; #SPLF13; #SharePoint; #NewsGator; #FutureOfWork; #MakeWorkBetter @SharePointShawn / @NewsGator http://www.linkedin.com/in/shawnbeeson [email protected] http://www.youtube.com/user/NewsGatorTV
- 6. Client / User Access External Systems Outlook Lync Browser Windows Phone 8 SAP SalesForce RSS Twitter Exchange Server Andriod iOS Blackberry Windows 8 Desktop Linkedin Yammer PeopleSoft Dynamics SP Extran et SharePoint Server Feature Functionality Video Learning Scenarios Video Streaming & Encoding Social Learning Governance & Compliance Analytics & Reporting BI/Analytics Ideation Find Experts Social Networking Office Integration Badging & Recognition Knowledge Capture Questions & Answers Content Management Collaboration Doc. Management Workflows Forms Records Management Info. Management Search Portals SharePoint Server Object Model SharePoint CSOM / Web Services NewsGator Web Services Sites Team Sites Publishing Sites Meeting Sites Wiki Sites [others] Idea Stream Community Video Stream SharePoint Service Applications User Profiles Managed Metadata Search (FAST/Ent.) [others] Enrich News Video Social Lync Active Directory Users Permissions Org. Structure Exchange Server Policies Email Calendar Tasks Presence
- 7. Microblogging Activity Streams User Profiles Communities & Groups Search Administration
- 8. Questions & Answers Badging & Recognition Ideation / Innovation Reporting & Analytics Knowledge Management Governance & Compliance Videos Corporate Communications
- 9. Reach User Adoption Integration & Extensibility Change Management Community Management Human Centricity
- 16. 6.27 1.29 0.8% Source: Booz & Company: Maximizing the Impact of Digitization 0.6% *with 10% increased digitization
- 19. Opposable Thumbs, Brains and Hearts
- 21. Source: “The Rise of the networked enterprise: Web 2.0 finds its payday”, McKinsey & Company
- 23. How will we prove ROI? What If Something private is shared publicly? We have an Older Workforce, they wont get it… What if employees are wasting time? What if Someone Posts Something Inappropriate? It will be too disruptive What If we Get Sued? We are a Regulated Industry How Will this Solve My Real Business Problems?
- 24. Ensure Governance & Compliance Capabilities Create a Detailed “What If” Plan Focus on ROI and Revenue Make A Business Case Address a Business Problem First Leverage Relationships Enable Leadership Reporting & Analytics Do the Industry Research Start Small Ensure Auditability
- 25. How do I reduce all this noise? Will search really return what I am looking for? What communities do I follow? What is a #Hashtag Who should I Colleague? What is @Targeting? Where should I store this document? Where do I find that community again? Is this a Dumb Question? What if I’m not monitoring My Stream? Should I colleague the CEO? Did I Hashtag the right words? What will people think of my answer? How can I find an Expert in [Topic]?
- 26. Provide Real Time Recommendations “On the Fly” Learning Leverage Network Intelligence Intelligent Streams & Filtering “Real” Community Managers Work From Anywhere, Anytime Reward & Recognize Drive Behaviors Encourage Executive Participation User Configured Notifications One Place to Work
- 29. 200% engaged employees are more innovative 41% with less sick days 78% Human Centricity! cite that recognition is the main motivating factor 20-25% 69% productivity increases if the enterprise becomes fully networked enterprise would work harder, if they were better recognized
- 31. 28 Hours Time each week spent by knowledge workers writing e-mails, searching for information, and collaborating internally. (The Social Economy, July 2012, McKinsey Global Institute) other 70% of our time Collaborating
- 32. “As the population of anytime, anywhere information workers grows, so does the need to support more devices and mobilize more business applications that employees use to do their jobs.” Forrester, Mobile Engagement Demands Process Transformation, 2/2013