Responsible for end user support delivery for all external customers, leading a team of support analysts.
Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures.
Establish and deliver training, documentation, and project management for new products and functionality.
Responsible for end user support delivery for all external customers, leading a team of support analysts.
Educate and develop support systems for all customers across multiple industry verticals - grocery, hospitality, fuel and c-store. Implement a new case tracking system, defining and measuring service levels, response times and escalation procedures.
Establish and deliver training, documentation, and project management for new products and functionality.
