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Windows 10 deployment and
servicing overview
Andrew Bettany MCT, MVP
IT Masterclasses Ltd
andrew@itmasterclasses.com
“I want happier users”
“I want to be more strategic”
“I need to do more with less”
“I need to keep users safe and secure”
“I need to balance flexibility with control”
I.T. IS DROWNING
IN COMPLEXITY
External
Keeping up with
new technology
Internal
Existing processes and
skillsets
Employees
Give me tools that allow
me to do my best work
Business
Enable productivity but
make sure our company is
protected
IT is under
Pressure to
Transform
Why Stay Current?
Access to the latest
features and capabilities
for better productivity
and creativity
Enhanced security against
modern threats and
zero-day attacks
Improved management,
performance, stability and
latest hardware support
Pre-Windows 10 Servicing Problems
Customer
Complexity and
Cost: Secure
and Up-to-date
Ecosystem Reduced Quality
Individual servicing patches
Expensive customer deployment
and auditing
Platform fragmentation: Windows
XP/7/8/Mobile and Xbox
Inconsistent patching: Every system
different
Users not running what Microsoft
tested
No consistency in ecosystem
Windows as a service: Servicing Windows
With Windows 7 and 8, servicing choices added complexity and cost,
increased fragmentation, and reduced quality
Typical Windows 7 PC:
Selectively Patched
Windows 7 Test Lab PC:
Fully Patched
What customers
are running
What we
are testing
Y
YY
A brand new way of building, deploying, and servicing Windows
Attackers take advantage of periods
between releases
Stay ahead of the attackers with continual
software improvements
Staying Secure with Agile Servicing
TIME
CAPABILITY
PROTECTION GAP
PRODUCT RELEASE
THREAT
SOPHISTICATION
It’s not just Windows
WINDOWS AS
A SERVICE
A new way to build,
deploy and service
Windows
A single cumulative update each month with no new
features
• Security fixes, reliability fixes, bug fixes, etc.
• Supersedes the previous month’s update
Quality
Updates
Twice per year with new capabilities
• New features and innovation APIs and security
capabilities
• Very reliable, with built-in rollback capabilities
• Simple deployment using in-place upgrade, driven by
existing tools
• Try them out with Insider Preview
Feature
Updates
Windows 10 gets Better
with each Release
With enhanced security, more tools for IT
and end user productivity features
1511
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1607
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1709
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
1803
Windows Analytics – Spectre & Meltdown,
Delivery Optimization, Application Reliability
Logon Health
WDATP Automated Remediation
Conditional Access based on WDATP device risk
Threat Analytics
Emergency Outbreak Updates
Advanced hunting
Cloud Credential Guard
Diagnostic data viewer
Windows Autopilot enrollment status page
Windows 10 Enterprise in S mode
Shared Windows Devices
Nearby Sharing
Dictation
Timeline
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+1703
1809
Windows Defender ATP new attack surface area
reduction controls
Investigation and remediation across Office 365
ATP and Windows Defender ATP
Web Authentication in Microsoft Edge
Windows Hello with FIDO 2.0
30 months of support for September releases
Windows Autopilot Self-deploying mode
Windows Autopilot Hybrid Azure AD join
S Mode Block Switch
Microsoft Edge kiosk mode
Desktop Analytics (Preview) – Intelligent Pilot
Selection and ConfigMgr Integration
ReadyforMicrosoft365.com
Microsoft Edge experience improvements
Accessibility enhancements
Access the clipboard across devices
Your Phone
Windows Analytics – Spectre & Meltdown,
Delivery Optimization, Application Reliability
Logon Health
WDATP Automated Remediation
Conditional Access based on WDATP device risk
Threat Analytics
Emergency Outbreak Updates
Advanced hunting
Cloud Credential Guard
Diagnostic data viewer
Windows Autopilot enrollment status page
Windows 10 Enterprise in S mode
Shared Windows Devices
Nearby Sharing
Dictation
Timeline
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
Windows 10 gets better with each release
With enhanced security, more tools for IT
and end user productivity features
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
+
+
Windows Defender Exploit Guard, System Guard,
Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
+
Windows Analytics – Spectre & Meltdown,
Delivery Optimization, Application Reliability
Logon Health
WDATP Automated Remediation
Conditional Access based on WDATP device risk
Threat Analytics
Emergency Outbreak Updates
Advanced hunting
Cloud Credential Guard
Diagnostic data viewer
Windows Autopilot enrollment status page
Windows 10 Enterprise in S mode
Shared Windows Devices
Nearby Sharing
Dictation
Timeline
1709
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
18031607 1703
Windows Defender Exploit Guard, System
Guard, Application Guard, Application Control
Mobile Device Management
Windows Analytics Update Compliance
Windows Analytics Device Health
Co-management
Enterprise search in Windows
Continue on PC
OneDrive Files On-Demand
Narrator
Mixed Reality Viewer
Windows Autopilot
Windows Defender ATP
Windows Defender Security Center
Express update delivery
Hyper-V
Windows 10 Subscription Activation
Windows Insider Program for Business
Paint 3D
Cortana at work
Night light, mini view
Windows Information Protection
Windows Hello for Business
Windows Analytics Upgrade Readiness
App-V, UE-V
Hybrid Azure Active Directory Join
Windows Ink
1507
+
1511
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
Windows Defender Antivirus
Windows Hello
Microsoft Edge
Device Guard
Credential Guard
BitLocker
SmartScreen
Windows as a service
In-place upgrades
Continuum
Cortana
Windows 10 core
Mobile Device Management
AAD Join
Windows Store for Business
Windows Update for Business
Mail, Calendar, Photos, Maps, Groove, Skype
Office 365 ProPlus gets
better with each release
Example new, customer-facing ProPlus (win32) client features
Fall 2016
Faster PivotTables
Upgraded accessibility
Have an idea?
Improvements to Get & Transform
Publish to Power BI
Shape recognition
Text Highlighter
Zoom
Do more with Ink
Import latest AutoCAD file formats
Three templates for UML
Your First Draft Just Got Easier
Fall 2017
Use SVG images in Excel and PowerPoint
A new digital writing assistant
Better recordings
Cloud attachments just got better
Collaborate on attachments in real time
Create Precise Ink Shapes
Easily select and manipulate objects
Edit with natural pen gestures
Improve Reading with Learning Tools
Ink replay
Insert 3D Models to See All the Angles
Insert and Edit Icons
Maps
Mini-previews for attached photos
Shared with Me
Show #N/A data as a gap in charts
Stay on top of your travel and deliveries
Syllable breaking
Tap finds the content you need, for easy reuse
While you were away
Word Saves For You
Collaborative, Real-Time Editing
Designer turns bullets into compelling visuals
Designer transforms more types of slides
Enhanced data import functionality
Insert recent links
Keep control over your attachments
Know before you share
Large Number (bigint) support
Narrate a recording
Personalize the default PivotTable layout
Quick access to superscript and subscript
Quickly access the groups you use most
Use your pen to select and change objects
A Quick Start to Your Research
Make diagrams from Excel data
Editor: Enhanced writing assistance
PowerPoint Designer
View and restore changes in shared Word, Excel, PPT
Faster PivotTables
Upgraded accessibility
Have an idea?
Improvements to Get & Transform
Publish to Power BI
Shape recognition
Text Highlighter
Zoom
Do more with Ink
Import latest AutoCAD file formats
Three templates for UML
Your First Draft Just Got Easier
+
Spring 2017
Enhanced data import functionality
Insert recent links
Keep control over your attachments
Know before you share
Large Number (bigint) support
Narrate a recording
Personalize the default PivotTable layout
Quick access to superscript and subscript
Quickly access the groups you use most
Use your pen to select and change objects
A Quick Start to Your Research
Make diagrams from Excel data
Editor: Enhanced writing assistance
PowerPoint Designer
View and restore changes in shared Word, Excel, PPT
Faster PivotTables
Upgraded accessibility
Have an idea?
Improvements to Get & Transform
Publish to Power BI
Shape recognition
Text Highlighter
Zoom
Do more with Ink
Import latest AutoCAD file formats
Three templates for UML
Your First Draft Just Got Easier
+
Spring 2018
Use Read Aloud to listen to your email
Translator
3D animations
Ask your audience with a quiz or survey
Chat with co-authors while you edit
Data Visualizer audit template
Find and fix relevant proofing issues.
Insights in Excel
Know who you'll be meeting with
Sort your email with ease
Sprint management just got easier
Type hands-free
A smarter To: line
Convert SVG icons to shapes
Keep your Visio diagram and Excel data in sync
Remodel your forms and reports with new charts
Use SVG images in Excel and PowerPoint
A new digital writing assistant
Better recordings
Cloud attachments just got better
Collaborate on attachments in real time
Create Precise Ink Shapes
Easily select and manipulate objects
Edit with natural pen gestures
Improve Reading with Learning Tools
Ink replay
Insert 3D Models to See All the Angles
Insert and Edit Icons
Maps
Mini-previews for attached photos
Shared with Me
Show #N/A data as a gap in charts
Stay on top of your travel and deliveries
Syllable breaking
Tap finds the content you need, for easy reuse
While you were away
Word Saves For You
Collaborative, Real-Time Editing
Designer turns bullets into compelling visuals
Designer transforms more types of slides
Enhanced data import functionality
Insert recent links
Keep control over your attachments
Know before you share
Large Number (bigint) support
Narrate a recording
Personalize the default PivotTable layout
Quick access to superscript and subscript
Quickly access the groups you use most
Use your pen to select and change objects
A Quick Start to Your Research
Make diagrams from Excel data
Editor: Enhanced writing assistance
PowerPoint Designer
View and restore changes in shared Word, Excel, PPT
Faster PivotTables
Upgraded accessibility
Have an idea?
Improvements to Get & Transform
Publish to Power BI
Shape recognition
Text Highlighter
Zoom
Do more with Ink
Import latest AutoCAD file formats
Three templates for UML
Your First Draft Just Got Easier
+
Fall 2018
Easy editing in the formula bar
Learn with the new Office Training Center
Export to 4K video
Export process diagrams to Word
Info about people and groups—at a glance
New Ink Effects
Quickly access your sites and groups
Refresh, relink, or remove linked tables
Run a slide show with your digital pen
Stay organized with Recent save locations
Stock quotes at your fingertips
Task Board view
Use Read Aloud to listen to your email
Translator
3D animations
Ask your audience with a quiz or survey
Chat with co-authors while you edit
Data Visualizer audit template
Find and fix relevant proofing issues.
Insights in Excel
Know who you'll be meeting with
Sort your email with ease
Sprint management just got easier
Type hands-free
A smarter To: line
Convert SVG icons to shapes
Keep your Visio diagram and Excel data in sync
Remodel your forms and reports with new charts
Use SVG images in Excel and PowerPoint
A new digital writing assistant
Better recordings
Cloud attachments just got better
Collaborate on attachments in real time
Create Precise Ink Shapes
Easily select and manipulate objects
Edit with natural pen gestures
Improve Reading with Learning Tools
Ink replay
Insert 3D Models to See All the Angles
Insert and Edit Icons
Maps
Mini-previews for attached photos
Shared with Me
Show #N/A data as a gap in charts
Stay on top of your travel and deliveries
Syllable breaking
Tap finds the content you need, for easy reuse
While you were away
Word Saves For You
Collaborative, Real-Time Editing
Designer turns bullets into compelling visuals
Designer transforms more types of slides
Enhanced data import functionality
Insert recent links
Keep control over your attachments
Know before you share
Large Number (bigint) support
Narrate a recording
Personalize the default PivotTable layout
Quick access to superscript and subscript
Quickly access the groups you use most
Use your pen to select and change objects
A Quick Start to Your Research
Make diagrams from Excel data
Editor: Enhanced writing assistance
PowerPoint Designer
View and restore changes in shared Word, Excel, PPT
Faster PivotTables
Upgraded accessibility
Have an idea?
Improvements to Get & Transform
Publish to Power BI
Shape recognition
Text Highlighter
Zoom
Do more with Ink
Import latest AutoCAD file formats
Three templates for UML
Your First Draft Just Got Easier
+
Source: “The Total Economic Impact™ Of The Modern Desktop With Microsoft 365,” a commissioned study conducted by Forrester Consulting on
behalf of Microsoft, July 2018. Results are for a risk adjusted composite organization based on customer interviews.
Organizations save an average of $7.2 million in total
cost of ownership (TCO) by moving to the modern
desktop. ”
“ TCO, 7.2
Security,
3.2Productivit…
Benefits (in $ Millions)
Modern Desktop
$5.3M
$0.9M
$0.8M
Infrastructure and Licensing
Device Provisioning
App Provisioning
TCO savings
https://tools.totaleconomicimpact.com/go/microsoft/modern-desktop/
2   modern desktop - windows deployment & servicing
Pre-Windows 10 + Office 365 ProPlus Lifecycle Management
Life of Release
Pre-Deployment Readiness Preparation Deploy and Use
• Servicing management tooling
• Rollout process and methods
• Bandwidth
• Driver servicing
• Update scheduling, offline constraints
• Installation audits and reporting
• OS readiness
• Network readiness
• App Compatibility
– Internal app readiness
– External app readiness
• User training
• Driver update policy
DeployDecision
Too much time, $ spent this side of the Decision time line
End-of-Life
• OS readiness
• Network readiness
• App Compatibility
– Internal app readiness
– External app readiness
• User training
• Driver update policy
• Telemetry based management
• Flighting
• Analytics suite
• Ecosystem HW alignment
Service Lifecycle Management
Life of Release n-Months, WIP through EOS
Pre-Deployment Readiness Preparation Deploy and Use
• Servicing management tooling
• Rollout process and methods
• Bandwidth
• Driver servicing
• Update scheduling, offline constraints
• Installation audits and reporting
DeployDecision
Reduce $ and time, with greater confidence, faster
agility
Final
Servicing
• SCCM, Intune, Windows Update
for Business
• Update client improvements
• Download optimization
First WIP Builds SAC Release
Great Windows 10 Consumer momentum
Faced similar challenges as Enterprises
attempting upgrades
Microsoft is the “IT admin”
more than 700 Million
How we did it
Focus on backwards compatibility
Not compatible means not shipping
Close engagements with feature teams
Optimize for in-place upgrade
New technologies to gather insights
Prioritize app testing and mitigation
Prioritize ISV/IHV partner engagements
Upgrade only when we know users will
have an improved experience
Data driven insightsIncreased OS compatibility
Updating at Scale
700MActive Win10 Devices
13B
16
300
1B
250M
10M
Peaks for Updates Per Second
LCUs: +1,000/second (April 11, 2018)
Feature Updates: +112/second (May 22, 2018)
RS4 upgrades in 48 days
Device updates per second
Security updates
Feature updates
New active devices
per month
Terabits per second
peak CDN throughput
Defragmentation Consumer scale Faster
+ +
=
1803 Rollout
1803 Rollout Data
Inflection Point:
1803 is now the most widely installed version
of Windows 10
Daily Average is 5.6M
236M devices on RS4 in 45 days (@6/13)
Same number in RS3 in 95 days
0
50
100
150
200
250
300
350
400
450
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Millions
Week
RS3
RS1
RS2
TH2
TH10
50
100
150
200
250
300
350
400
450
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Millions
Week
RS3
RS1
RS2
TH2
TH1
RS4
More Devices, Declining Call Volume
Continued
accelerated rollout
while reducing
support call volumes
and costs
Clear improvements over earlier versions of Windows 10 in both
reliability and performance:
Updates up to 63%
faster by reducing the
amount of time your
device is offline
On hard disk (non
SSD) based PCs,
40-50% reductions in
Edge launch times
~20% reduction in
system stability issues
20% total reduction
in operating system
and driver stability
issues
Infrastructure
readiness
In-place upgrade
confidence
Initial application
compatibility validation
Innovation
adoption
Should be done
in Parallel
Ready for Windows
Get links to Windows 10 ISV
support statements
Get usage information for every
app version, and use that to target
testing
http://www.readyforwindows.com
We are actively engaged with
ISVs, to ensure full support for
Windows as a service
What can you get from
WINDOWS ANALYTICS
Plan upgrades by identifying
devices that are ready and
identify and resolve top
app/driver compat blockers.
Ensure update and antimalware
compliance with timely reports
for all your devices (even those
on the road).
Upgrade Readiness
(previously Upgrade Analytics)
Update Compliance Device Health
Reduce support costs by
proactively identifying and
remediating top end-user
impacting issues.
Pre-Upgrade Post-Upgrade
Signals from 700M Windows Clients
Collect insights
Onboard clients
Signals from 700M Windows Clients
Configuration Manager
Collect insights
Onboard clients
Signals from 700M Windows Clients
Configuration Manager
LOB
Apps
OfficeMacros
AndPlug-ins
3rdParty
Apps
Hardware
&Drivers
Collect insights
Onboard clients
Signals from 700M Windows Clients
Configuration Manager
Readiness Assessment
LOB
Apps
OfficeMacros
AndPlug-ins
3rdParty
Apps
Hardware
&Drivers
Collect insights
Onboard clients
App compat issues
Signals from 700M Windows Clients
Configuration Manager
Desktop
App Assure
Readiness Assessment
LOB
Apps
OfficeMacros
AndPlug-ins
3rdParty
Apps
Hardware
&Drivers
Collect insights
Onboard clients
App compat issues
Signals from 700M Windows Clients
Configuration Manager
Desktop
App Assure
Readiness Assessment
LOB
Apps
OfficeMacros
AndPlug-ins
3rdParty
Apps
Hardware
&Drivers
Collect insights
Onboard clients
App compat issues
Signals from 700M Windows Clients
Configuration Manager
Desktop
App Assure
Readiness Assessment
DeploymentPlan:
PilotGroup
LOB
Apps
OfficeMacros
AndPlug-ins
3rdParty
Apps
Hardware
&Drivers
2   modern desktop - windows deployment & servicing
Brad’s Deployment Plan
0
100 Apps
COTS and Longtail
App
Rationalization
Upgrade Readiness,
based on telemetry
data from users
computers, identifies
application and driver
compatibility issues that
may block Windows
upgrades, allowing you
to make data-driven
decisions about your
organization’s upgrade
readiness
Data Driven
App Validation
1,000 apps
Define app inventory
Desktop Upgrade Readiness Process
Helping your organization to deploy and consume Windows 10 and Office 365 Pro Plus updates
Inventory applications and group
apps based on business need:
• Retire
• Keep
• Modernize
Desktop Analytics service will provide
insights and intelligence to make more
informed decisions about the update
readiness of your Windows and Office
clients
Inventory
CUSTOMER
New! Desktop App Assure
• App Compatibility support direct
from Microsoft included in FastTrack
• Submit request for assistance at
aka.ms/DesktopAppAssureRequest
• A FastTrack specialist will connect to
discuss your application needs and
help you remediate issues
• Including customer, ISV, and
Microsoft-developed apps
Remediate
MICROSOFT
Ready for Windows
• Research compatibility and support
statements of 3rd Party Software
Vendor applications
Readiness Toolkit for Office
• Assess application compatibility for
Office 365 ProPlus
Windows Insider Program for
Business
• Test applications against pre-release
versions of Windows
Validate
CUSTOMER
© Microsoft Corporation
Modern Desktop Servicing Framework
Continuous Servicing Process
PLAN &
PREPARE
TARGETED
VALIDATION
DEPLOYMENT
BROADLY
DEPLOY
PLAN & PREPARE
• Work with Insider Preview builds
• Identify innovation
• Design and plan usage
TARGETED DEPLOYMENTS
• Deploy new innovation for validation
• Move forward unless blocked
• React if issues encountered
BROAD DEPLOYMENT
• Deploy to all the devices in the organization
• Delight end users and business partners
Modern Desktop
Servicing Framework Plan and
Develop
Validate
Broad
Deployment
Purpose
Early evaluation
of new features
Validate before
broad
deployment
Production
Deployment
Release
cadence
Target March and
September
As fast as safe
Windows
Windows
Insider Program
for Business
Semi-Annual
Channel
Semi-Annual
Channel
Office Monthly
Semi-Annual
Channel
(Targeted)
Semi-Annual
Channel
Audience
IT Pros and
Developers
who need to
evaluate new
features
Representative
sample of
production
devices derived
from M365
Analytics
All remaining
production
device
Is each department/business group
represented?
Are all of the apps and configurations
sufficiently covered?
W10 Servicing Timeline (Semi-Annual Channel)
2017 2018 2019 2020
Additional Servicing (ENT/EDU Only)
2021 2022
12 months18 months
2023
Windows Insider Program
6 months 12 months18 months
6 months 12 months18 months
6 months 12 months18 months
6 months 18 months
6 months 12 months18 months
Windows 10 1607
Windows 10 1703
Windows 10 1709
Windows 10 1803
Windows 10 1903
Windows 10 1909
12 months6 months 18 months
Windows 10 1809
2   modern desktop - windows deployment & servicing
Windows Insider Program for Business
Manage Pre-Released Builds
aka.ms/manage-builds
Explore New Business
Features
aka.ms/rs5-biz-features
Begin Workload Validation
Earlier
aka.ms/wip-validation
pre-release builds
• GPO/ MDM/ Windows Update for
Business
• SCCM (coming soon)
• Individual device installation
new features
and how they can benefit from the
productivity and security of your
business.
• Plan feature configuration for new
features prior to release
• Support end user adoption
• Understand upcoming business
feature functionality
Validate updates by running
workflows on pre-release software
and monitoring performance
• Experience quicker and easier rollouts
of feature updates
• See performance of builds in Windows
Analytics
• Have a feedback mechanism to report
problems & get help
Reducing network Impact due to Feature and Quality Updates
Full Express Delivery
Optomization
40 MB
120 MB
1.2 GB
Multi-pronged approach to reducing impact of
Update Sizes
Features
• Reducing Payload Size – Determine what content has
changed and only download those
• Caching – Shift network traffic to edges using peer-to-
peer technology
– Distributed caching via Delivery Optimization
– Centralized Caching via WSUS/ConfigMgr DPs
• LEDBAT – Network layer optimization
– Interference prevention algorithm. Optimizes updates
to use only unused network capacity
– Can be deployed on top of the caching solution
Delivery Optimization
Features
• Peer-to-peer content transfers for Windows Update,
WSUS, and Windows Store content
• New reporting capability in Windows Analytics
Update Compliance to measure impact
• Throttle download bandwidth during business
hours
• Improve Peer Efficiency for Enterprises/EDUs with
complex networks (via a set of new Policies)
Now Available
• Office 365 ProPlus update support
• ConfigMgr content/app support
• Intune content/app support
Content Lan Bytes Group Bytes Non-Peer Byte
Feature Updates 6.95TB 3.71TB 3.11TB
Quality Updates 337.89GB 200.46GB 149.6GB
Flights 150.4GB 138.7GB 121.86GB
Apps 44GB 41.4GB 37.5GB
Driver Updates 0B 0B 0B
Others 0B 0B 0B
13.85 TB
From Peers
Bytes from Peers
13.85TB
Bytes from HTTP
3.42TB
LEDBAT++
• Windows 10 and Windows Server 2016 feature
• Designed to effectively use available bandwidth
• Keep the network performance high (delay low)
• Quickly yield to higher-priority traffic
WHAT IS IT?
https://blogs.technet.microsoft.com/networking/2016/07/18/announci
ng-new-transport-advancements-in-the-anniversary-update-for-
windows-10-and-windows-server-2016/
Servicing-Based Feature Updates
Use them instead of media-based feature updates
Benefits
Coming Enhancements
Feature Update Rollback Improvements
• Windows 10 initial releases: Each feature
update reinstalls all in-box apps
• Windows 10 1607 to Windows 10 1703: Apps
removed by users don’t come back
• Windows 10 1703 to Windows 10 1709: Apps
de-provisioned by IT admins don’t come
back
• Apps de-provisioned offline from Windows
10 1703 will still come back, we recommend
removing apps online
• Requires Windows 10 1703 to keep track of
removed apps; the Windows 10 1709 and
newer feature update process respects the
list.
Application Reinstallation Improvements
Progress For Awareness
Modern desktop adoption
Gain insights
Windows Analytics
Office Readiness Toolkit
Set foundation
Windows 10
Office 365
Modern devices
Stay current
Phased deployments
Agile updates
Modernize IT
Windows Autopilot
Microsoft Intune
Are you ready?
End of service schedule:
Windows 7
Jan 2020
Office 2010
Oct 2020
© Copyright Microsoft Corporation. All rights reserved.
Thank You
Ad

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2 modern desktop - windows deployment & servicing

  • 1. Windows 10 deployment and servicing overview Andrew Bettany MCT, MVP IT Masterclasses Ltd [email protected]
  • 2. “I want happier users” “I want to be more strategic” “I need to do more with less” “I need to keep users safe and secure” “I need to balance flexibility with control” I.T. IS DROWNING IN COMPLEXITY
  • 3. External Keeping up with new technology Internal Existing processes and skillsets Employees Give me tools that allow me to do my best work Business Enable productivity but make sure our company is protected IT is under Pressure to Transform
  • 4. Why Stay Current? Access to the latest features and capabilities for better productivity and creativity Enhanced security against modern threats and zero-day attacks Improved management, performance, stability and latest hardware support
  • 5. Pre-Windows 10 Servicing Problems Customer Complexity and Cost: Secure and Up-to-date Ecosystem Reduced Quality Individual servicing patches Expensive customer deployment and auditing Platform fragmentation: Windows XP/7/8/Mobile and Xbox Inconsistent patching: Every system different Users not running what Microsoft tested No consistency in ecosystem
  • 6. Windows as a service: Servicing Windows With Windows 7 and 8, servicing choices added complexity and cost, increased fragmentation, and reduced quality Typical Windows 7 PC: Selectively Patched Windows 7 Test Lab PC: Fully Patched What customers are running What we are testing Y YY
  • 7. A brand new way of building, deploying, and servicing Windows
  • 8. Attackers take advantage of periods between releases Stay ahead of the attackers with continual software improvements Staying Secure with Agile Servicing TIME CAPABILITY PROTECTION GAP PRODUCT RELEASE THREAT SOPHISTICATION
  • 9. It’s not just Windows
  • 10. WINDOWS AS A SERVICE A new way to build, deploy and service Windows A single cumulative update each month with no new features • Security fixes, reliability fixes, bug fixes, etc. • Supersedes the previous month’s update Quality Updates Twice per year with new capabilities • New features and innovation APIs and security capabilities • Very reliable, with built-in rollback capabilities • Simple deployment using in-place upgrade, driven by existing tools • Try them out with Insider Preview Feature Updates
  • 11. Windows 10 gets Better with each Release With enhanced security, more tools for IT and end user productivity features 1511 Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + 1607 Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + 1709 Windows Defender Exploit Guard, System Guard, Application Guard, Application Control Mobile Device Management Windows Analytics Update Compliance Windows Analytics Device Health Co-management Enterprise search in Windows Continue on PC OneDrive Files On-Demand Narrator Mixed Reality Viewer Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + 1803 Windows Analytics – Spectre & Meltdown, Delivery Optimization, Application Reliability Logon Health WDATP Automated Remediation Conditional Access based on WDATP device risk Threat Analytics Emergency Outbreak Updates Advanced hunting Cloud Credential Guard Diagnostic data viewer Windows Autopilot enrollment status page Windows 10 Enterprise in S mode Shared Windows Devices Nearby Sharing Dictation Timeline Windows Defender Exploit Guard, System Guard, Application Guard, Application Control Mobile Device Management Windows Analytics Update Compliance Windows Analytics Device Health Co-management Enterprise search in Windows Continue on PC OneDrive Files On-Demand Narrator Mixed Reality Viewer Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core +1703 1809 Windows Defender ATP new attack surface area reduction controls Investigation and remediation across Office 365 ATP and Windows Defender ATP Web Authentication in Microsoft Edge Windows Hello with FIDO 2.0 30 months of support for September releases Windows Autopilot Self-deploying mode Windows Autopilot Hybrid Azure AD join S Mode Block Switch Microsoft Edge kiosk mode Desktop Analytics (Preview) – Intelligent Pilot Selection and ConfigMgr Integration ReadyforMicrosoft365.com Microsoft Edge experience improvements Accessibility enhancements Access the clipboard across devices Your Phone Windows Analytics – Spectre & Meltdown, Delivery Optimization, Application Reliability Logon Health WDATP Automated Remediation Conditional Access based on WDATP device risk Threat Analytics Emergency Outbreak Updates Advanced hunting Cloud Credential Guard Diagnostic data viewer Windows Autopilot enrollment status page Windows 10 Enterprise in S mode Shared Windows Devices Nearby Sharing Dictation Timeline Windows Defender Exploit Guard, System Guard, Application Guard, Application Control Mobile Device Management Windows Analytics Update Compliance Windows Analytics Device Health Co-management Enterprise search in Windows Continue on PC OneDrive Files On-Demand Narrator Mixed Reality Viewer Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core +
  • 12. Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core Windows 10 gets better with each release With enhanced security, more tools for IT and end user productivity features Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + + + Windows Defender Exploit Guard, System Guard, Application Guard, Application Control Mobile Device Management Windows Analytics Update Compliance Windows Analytics Device Health Co-management Enterprise search in Windows Continue on PC OneDrive Files On-Demand Narrator Mixed Reality Viewer Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core + Windows Analytics – Spectre & Meltdown, Delivery Optimization, Application Reliability Logon Health WDATP Automated Remediation Conditional Access based on WDATP device risk Threat Analytics Emergency Outbreak Updates Advanced hunting Cloud Credential Guard Diagnostic data viewer Windows Autopilot enrollment status page Windows 10 Enterprise in S mode Shared Windows Devices Nearby Sharing Dictation Timeline 1709 Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core 18031607 1703 Windows Defender Exploit Guard, System Guard, Application Guard, Application Control Mobile Device Management Windows Analytics Update Compliance Windows Analytics Device Health Co-management Enterprise search in Windows Continue on PC OneDrive Files On-Demand Narrator Mixed Reality Viewer Windows Autopilot Windows Defender ATP Windows Defender Security Center Express update delivery Hyper-V Windows 10 Subscription Activation Windows Insider Program for Business Paint 3D Cortana at work Night light, mini view Windows Information Protection Windows Hello for Business Windows Analytics Upgrade Readiness App-V, UE-V Hybrid Azure Active Directory Join Windows Ink 1507 + 1511 Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core Windows Defender Antivirus Windows Hello Microsoft Edge Device Guard Credential Guard BitLocker SmartScreen Windows as a service In-place upgrades Continuum Cortana Windows 10 core Mobile Device Management AAD Join Windows Store for Business Windows Update for Business Mail, Calendar, Photos, Maps, Groove, Skype
  • 13. Office 365 ProPlus gets better with each release Example new, customer-facing ProPlus (win32) client features Fall 2016 Faster PivotTables Upgraded accessibility Have an idea? Improvements to Get & Transform Publish to Power BI Shape recognition Text Highlighter Zoom Do more with Ink Import latest AutoCAD file formats Three templates for UML Your First Draft Just Got Easier Fall 2017 Use SVG images in Excel and PowerPoint A new digital writing assistant Better recordings Cloud attachments just got better Collaborate on attachments in real time Create Precise Ink Shapes Easily select and manipulate objects Edit with natural pen gestures Improve Reading with Learning Tools Ink replay Insert 3D Models to See All the Angles Insert and Edit Icons Maps Mini-previews for attached photos Shared with Me Show #N/A data as a gap in charts Stay on top of your travel and deliveries Syllable breaking Tap finds the content you need, for easy reuse While you were away Word Saves For You Collaborative, Real-Time Editing Designer turns bullets into compelling visuals Designer transforms more types of slides Enhanced data import functionality Insert recent links Keep control over your attachments Know before you share Large Number (bigint) support Narrate a recording Personalize the default PivotTable layout Quick access to superscript and subscript Quickly access the groups you use most Use your pen to select and change objects A Quick Start to Your Research Make diagrams from Excel data Editor: Enhanced writing assistance PowerPoint Designer View and restore changes in shared Word, Excel, PPT Faster PivotTables Upgraded accessibility Have an idea? Improvements to Get & Transform Publish to Power BI Shape recognition Text Highlighter Zoom Do more with Ink Import latest AutoCAD file formats Three templates for UML Your First Draft Just Got Easier + Spring 2017 Enhanced data import functionality Insert recent links Keep control over your attachments Know before you share Large Number (bigint) support Narrate a recording Personalize the default PivotTable layout Quick access to superscript and subscript Quickly access the groups you use most Use your pen to select and change objects A Quick Start to Your Research Make diagrams from Excel data Editor: Enhanced writing assistance PowerPoint Designer View and restore changes in shared Word, Excel, PPT Faster PivotTables Upgraded accessibility Have an idea? Improvements to Get & Transform Publish to Power BI Shape recognition Text Highlighter Zoom Do more with Ink Import latest AutoCAD file formats Three templates for UML Your First Draft Just Got Easier + Spring 2018 Use Read Aloud to listen to your email Translator 3D animations Ask your audience with a quiz or survey Chat with co-authors while you edit Data Visualizer audit template Find and fix relevant proofing issues. Insights in Excel Know who you'll be meeting with Sort your email with ease Sprint management just got easier Type hands-free A smarter To: line Convert SVG icons to shapes Keep your Visio diagram and Excel data in sync Remodel your forms and reports with new charts Use SVG images in Excel and PowerPoint A new digital writing assistant Better recordings Cloud attachments just got better Collaborate on attachments in real time Create Precise Ink Shapes Easily select and manipulate objects Edit with natural pen gestures Improve Reading with Learning Tools Ink replay Insert 3D Models to See All the Angles Insert and Edit Icons Maps Mini-previews for attached photos Shared with Me Show #N/A data as a gap in charts Stay on top of your travel and deliveries Syllable breaking Tap finds the content you need, for easy reuse While you were away Word Saves For You Collaborative, Real-Time Editing Designer turns bullets into compelling visuals Designer transforms more types of slides Enhanced data import functionality Insert recent links Keep control over your attachments Know before you share Large Number (bigint) support Narrate a recording Personalize the default PivotTable layout Quick access to superscript and subscript Quickly access the groups you use most Use your pen to select and change objects A Quick Start to Your Research Make diagrams from Excel data Editor: Enhanced writing assistance PowerPoint Designer View and restore changes in shared Word, Excel, PPT Faster PivotTables Upgraded accessibility Have an idea? Improvements to Get & Transform Publish to Power BI Shape recognition Text Highlighter Zoom Do more with Ink Import latest AutoCAD file formats Three templates for UML Your First Draft Just Got Easier + Fall 2018 Easy editing in the formula bar Learn with the new Office Training Center Export to 4K video Export process diagrams to Word Info about people and groups—at a glance New Ink Effects Quickly access your sites and groups Refresh, relink, or remove linked tables Run a slide show with your digital pen Stay organized with Recent save locations Stock quotes at your fingertips Task Board view Use Read Aloud to listen to your email Translator 3D animations Ask your audience with a quiz or survey Chat with co-authors while you edit Data Visualizer audit template Find and fix relevant proofing issues. Insights in Excel Know who you'll be meeting with Sort your email with ease Sprint management just got easier Type hands-free A smarter To: line Convert SVG icons to shapes Keep your Visio diagram and Excel data in sync Remodel your forms and reports with new charts Use SVG images in Excel and PowerPoint A new digital writing assistant Better recordings Cloud attachments just got better Collaborate on attachments in real time Create Precise Ink Shapes Easily select and manipulate objects Edit with natural pen gestures Improve Reading with Learning Tools Ink replay Insert 3D Models to See All the Angles Insert and Edit Icons Maps Mini-previews for attached photos Shared with Me Show #N/A data as a gap in charts Stay on top of your travel and deliveries Syllable breaking Tap finds the content you need, for easy reuse While you were away Word Saves For You Collaborative, Real-Time Editing Designer turns bullets into compelling visuals Designer transforms more types of slides Enhanced data import functionality Insert recent links Keep control over your attachments Know before you share Large Number (bigint) support Narrate a recording Personalize the default PivotTable layout Quick access to superscript and subscript Quickly access the groups you use most Use your pen to select and change objects A Quick Start to Your Research Make diagrams from Excel data Editor: Enhanced writing assistance PowerPoint Designer View and restore changes in shared Word, Excel, PPT Faster PivotTables Upgraded accessibility Have an idea? Improvements to Get & Transform Publish to Power BI Shape recognition Text Highlighter Zoom Do more with Ink Import latest AutoCAD file formats Three templates for UML Your First Draft Just Got Easier +
  • 14. Source: “The Total Economic Impact™ Of The Modern Desktop With Microsoft 365,” a commissioned study conducted by Forrester Consulting on behalf of Microsoft, July 2018. Results are for a risk adjusted composite organization based on customer interviews. Organizations save an average of $7.2 million in total cost of ownership (TCO) by moving to the modern desktop. ” “ TCO, 7.2 Security, 3.2Productivit… Benefits (in $ Millions) Modern Desktop $5.3M $0.9M $0.8M Infrastructure and Licensing Device Provisioning App Provisioning TCO savings https://tools.totaleconomicimpact.com/go/microsoft/modern-desktop/
  • 16. Pre-Windows 10 + Office 365 ProPlus Lifecycle Management Life of Release Pre-Deployment Readiness Preparation Deploy and Use • Servicing management tooling • Rollout process and methods • Bandwidth • Driver servicing • Update scheduling, offline constraints • Installation audits and reporting • OS readiness • Network readiness • App Compatibility – Internal app readiness – External app readiness • User training • Driver update policy DeployDecision Too much time, $ spent this side of the Decision time line End-of-Life
  • 17. • OS readiness • Network readiness • App Compatibility – Internal app readiness – External app readiness • User training • Driver update policy • Telemetry based management • Flighting • Analytics suite • Ecosystem HW alignment Service Lifecycle Management Life of Release n-Months, WIP through EOS Pre-Deployment Readiness Preparation Deploy and Use • Servicing management tooling • Rollout process and methods • Bandwidth • Driver servicing • Update scheduling, offline constraints • Installation audits and reporting DeployDecision Reduce $ and time, with greater confidence, faster agility Final Servicing • SCCM, Intune, Windows Update for Business • Update client improvements • Download optimization First WIP Builds SAC Release
  • 18. Great Windows 10 Consumer momentum Faced similar challenges as Enterprises attempting upgrades Microsoft is the “IT admin” more than 700 Million
  • 19. How we did it Focus on backwards compatibility Not compatible means not shipping Close engagements with feature teams Optimize for in-place upgrade New technologies to gather insights Prioritize app testing and mitigation Prioritize ISV/IHV partner engagements Upgrade only when we know users will have an improved experience Data driven insightsIncreased OS compatibility
  • 20. Updating at Scale 700MActive Win10 Devices 13B 16 300 1B 250M 10M Peaks for Updates Per Second LCUs: +1,000/second (April 11, 2018) Feature Updates: +112/second (May 22, 2018) RS4 upgrades in 48 days Device updates per second Security updates Feature updates New active devices per month Terabits per second peak CDN throughput
  • 23. 1803 Rollout Data Inflection Point: 1803 is now the most widely installed version of Windows 10 Daily Average is 5.6M 236M devices on RS4 in 45 days (@6/13) Same number in RS3 in 95 days 0 50 100 150 200 250 300 350 400 450 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Millions Week RS3 RS1 RS2 TH2 TH10 50 100 150 200 250 300 350 400 450 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Millions Week RS3 RS1 RS2 TH2 TH1 RS4
  • 24. More Devices, Declining Call Volume Continued accelerated rollout while reducing support call volumes and costs
  • 25. Clear improvements over earlier versions of Windows 10 in both reliability and performance: Updates up to 63% faster by reducing the amount of time your device is offline On hard disk (non SSD) based PCs, 40-50% reductions in Edge launch times ~20% reduction in system stability issues 20% total reduction in operating system and driver stability issues
  • 26. Infrastructure readiness In-place upgrade confidence Initial application compatibility validation Innovation adoption Should be done in Parallel
  • 27. Ready for Windows Get links to Windows 10 ISV support statements Get usage information for every app version, and use that to target testing http://www.readyforwindows.com We are actively engaged with ISVs, to ensure full support for Windows as a service
  • 28. What can you get from WINDOWS ANALYTICS Plan upgrades by identifying devices that are ready and identify and resolve top app/driver compat blockers. Ensure update and antimalware compliance with timely reports for all your devices (even those on the road). Upgrade Readiness (previously Upgrade Analytics) Update Compliance Device Health Reduce support costs by proactively identifying and remediating top end-user impacting issues. Pre-Upgrade Post-Upgrade
  • 29. Signals from 700M Windows Clients
  • 30. Collect insights Onboard clients Signals from 700M Windows Clients Configuration Manager
  • 31. Collect insights Onboard clients Signals from 700M Windows Clients Configuration Manager LOB Apps OfficeMacros AndPlug-ins 3rdParty Apps Hardware &Drivers
  • 32. Collect insights Onboard clients Signals from 700M Windows Clients Configuration Manager Readiness Assessment LOB Apps OfficeMacros AndPlug-ins 3rdParty Apps Hardware &Drivers
  • 33. Collect insights Onboard clients App compat issues Signals from 700M Windows Clients Configuration Manager Desktop App Assure Readiness Assessment LOB Apps OfficeMacros AndPlug-ins 3rdParty Apps Hardware &Drivers
  • 34. Collect insights Onboard clients App compat issues Signals from 700M Windows Clients Configuration Manager Desktop App Assure Readiness Assessment LOB Apps OfficeMacros AndPlug-ins 3rdParty Apps Hardware &Drivers
  • 35. Collect insights Onboard clients App compat issues Signals from 700M Windows Clients Configuration Manager Desktop App Assure Readiness Assessment DeploymentPlan: PilotGroup LOB Apps OfficeMacros AndPlug-ins 3rdParty Apps Hardware &Drivers
  • 38. 0 100 Apps COTS and Longtail App Rationalization Upgrade Readiness, based on telemetry data from users computers, identifies application and driver compatibility issues that may block Windows upgrades, allowing you to make data-driven decisions about your organization’s upgrade readiness Data Driven App Validation 1,000 apps Define app inventory
  • 39. Desktop Upgrade Readiness Process Helping your organization to deploy and consume Windows 10 and Office 365 Pro Plus updates Inventory applications and group apps based on business need: • Retire • Keep • Modernize Desktop Analytics service will provide insights and intelligence to make more informed decisions about the update readiness of your Windows and Office clients Inventory CUSTOMER New! Desktop App Assure • App Compatibility support direct from Microsoft included in FastTrack • Submit request for assistance at aka.ms/DesktopAppAssureRequest • A FastTrack specialist will connect to discuss your application needs and help you remediate issues • Including customer, ISV, and Microsoft-developed apps Remediate MICROSOFT Ready for Windows • Research compatibility and support statements of 3rd Party Software Vendor applications Readiness Toolkit for Office • Assess application compatibility for Office 365 ProPlus Windows Insider Program for Business • Test applications against pre-release versions of Windows Validate CUSTOMER
  • 40. © Microsoft Corporation Modern Desktop Servicing Framework Continuous Servicing Process PLAN & PREPARE TARGETED VALIDATION DEPLOYMENT BROADLY DEPLOY PLAN & PREPARE • Work with Insider Preview builds • Identify innovation • Design and plan usage TARGETED DEPLOYMENTS • Deploy new innovation for validation • Move forward unless blocked • React if issues encountered BROAD DEPLOYMENT • Deploy to all the devices in the organization • Delight end users and business partners
  • 41. Modern Desktop Servicing Framework Plan and Develop Validate Broad Deployment Purpose Early evaluation of new features Validate before broad deployment Production Deployment Release cadence Target March and September As fast as safe Windows Windows Insider Program for Business Semi-Annual Channel Semi-Annual Channel Office Monthly Semi-Annual Channel (Targeted) Semi-Annual Channel Audience IT Pros and Developers who need to evaluate new features Representative sample of production devices derived from M365 Analytics All remaining production device Is each department/business group represented? Are all of the apps and configurations sufficiently covered?
  • 42. W10 Servicing Timeline (Semi-Annual Channel) 2017 2018 2019 2020 Additional Servicing (ENT/EDU Only) 2021 2022 12 months18 months 2023 Windows Insider Program 6 months 12 months18 months 6 months 12 months18 months 6 months 12 months18 months 6 months 18 months 6 months 12 months18 months Windows 10 1607 Windows 10 1703 Windows 10 1709 Windows 10 1803 Windows 10 1903 Windows 10 1909 12 months6 months 18 months Windows 10 1809
  • 44. Windows Insider Program for Business Manage Pre-Released Builds aka.ms/manage-builds Explore New Business Features aka.ms/rs5-biz-features Begin Workload Validation Earlier aka.ms/wip-validation pre-release builds • GPO/ MDM/ Windows Update for Business • SCCM (coming soon) • Individual device installation new features and how they can benefit from the productivity and security of your business. • Plan feature configuration for new features prior to release • Support end user adoption • Understand upcoming business feature functionality Validate updates by running workflows on pre-release software and monitoring performance • Experience quicker and easier rollouts of feature updates • See performance of builds in Windows Analytics • Have a feedback mechanism to report problems & get help
  • 45. Reducing network Impact due to Feature and Quality Updates Full Express Delivery Optomization 40 MB 120 MB 1.2 GB Multi-pronged approach to reducing impact of Update Sizes Features • Reducing Payload Size – Determine what content has changed and only download those • Caching – Shift network traffic to edges using peer-to- peer technology – Distributed caching via Delivery Optimization – Centralized Caching via WSUS/ConfigMgr DPs • LEDBAT – Network layer optimization – Interference prevention algorithm. Optimizes updates to use only unused network capacity – Can be deployed on top of the caching solution
  • 46. Delivery Optimization Features • Peer-to-peer content transfers for Windows Update, WSUS, and Windows Store content • New reporting capability in Windows Analytics Update Compliance to measure impact • Throttle download bandwidth during business hours • Improve Peer Efficiency for Enterprises/EDUs with complex networks (via a set of new Policies) Now Available • Office 365 ProPlus update support • ConfigMgr content/app support • Intune content/app support Content Lan Bytes Group Bytes Non-Peer Byte Feature Updates 6.95TB 3.71TB 3.11TB Quality Updates 337.89GB 200.46GB 149.6GB Flights 150.4GB 138.7GB 121.86GB Apps 44GB 41.4GB 37.5GB Driver Updates 0B 0B 0B Others 0B 0B 0B 13.85 TB From Peers Bytes from Peers 13.85TB Bytes from HTTP 3.42TB
  • 47. LEDBAT++ • Windows 10 and Windows Server 2016 feature • Designed to effectively use available bandwidth • Keep the network performance high (delay low) • Quickly yield to higher-priority traffic WHAT IS IT? https://blogs.technet.microsoft.com/networking/2016/07/18/announci ng-new-transport-advancements-in-the-anniversary-update-for- windows-10-and-windows-server-2016/
  • 48. Servicing-Based Feature Updates Use them instead of media-based feature updates Benefits Coming Enhancements
  • 49. Feature Update Rollback Improvements
  • 50. • Windows 10 initial releases: Each feature update reinstalls all in-box apps • Windows 10 1607 to Windows 10 1703: Apps removed by users don’t come back • Windows 10 1703 to Windows 10 1709: Apps de-provisioned by IT admins don’t come back • Apps de-provisioned offline from Windows 10 1703 will still come back, we recommend removing apps online • Requires Windows 10 1703 to keep track of removed apps; the Windows 10 1709 and newer feature update process respects the list. Application Reinstallation Improvements Progress For Awareness
  • 51. Modern desktop adoption Gain insights Windows Analytics Office Readiness Toolkit Set foundation Windows 10 Office 365 Modern devices Stay current Phased deployments Agile updates Modernize IT Windows Autopilot Microsoft Intune
  • 52. Are you ready? End of service schedule: Windows 7 Jan 2020 Office 2010 Oct 2020
  • 53. © Copyright Microsoft Corporation. All rights reserved. Thank You