20240731 Progress Update with Board.pptx
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The ISSIP July 2024 mid-year progress report discusses the organization's goals for growth, emphasizing individual and institutional engagement, operations leadership, and collaboration. Key highlights include metrics showing increased participation and successful programs, recognition of excellence in service innovation with awards, and ongoing community initiatives. Additionally, the report outlines focus areas for the second half of 2024, including upcoming elections and engagement strategies to enhance the ISSIP community and operations.
![Deborah Stokes
ISSIP 2024 President
Leader, External
Research OCTO
Remote - NC & TX
● ‘Scaffolding’ for Growth Continues
○ Internal: Handbook, Service Roles, Ops Guidebook
○ External: Optimized Website
● Robust Calendar Creating Value
○ VP Elections
○ Our Programs [AI Collab and MyT-Me Offerings, Give Get Grow, Democracy and
Industry Transformation Event Series, Ambassador Events and Collaborations]
○ Call for 2025 Awards
● +Donors & Funding to support our mission:
To advance service innovation to benefit people, business, and
society
Deborah Stokes
ISSIP 2024 President
Leader, External Research
OCTO Remote - NC & TX
2nd Half Focus Areas](https://image.slidesharecdn.com/20240731progressupdatewithboard-240731220009-dc6918c5/85/20240731-Progress-Update-with-Board-pptx-4-320.jpg)
20240731 Progress Update with Board.pptx
- 1. www.issip.org ISSIP July 2024 Mid-year Progress Report – Open to All!
- 2. Deborah Stokes ISSIP 2024 President Leader, External Research OCTO Remote - NC & TX 2024 Goal: Accelerate Growth On accelerating pace! ● Individual & Institutional Donors ● Engagement ● Operations Leadership ● Team Contributors ISSIP President’s Welcome
- 3. Deborah Stokes ISSIP 2024 President Leader, External Research OCTO Remote - NC & TX Dr. Christine Ouyang Distinguished Engineer, IBM Ambassadors Lead, ISSIP Cecilia Lee, EIT Ambassador Ops Team Debra Satterfield Dept. Chair / Prof of Design CSU Long Beach ISSIP Lead: AI Collab Haroon Abbu SVP, Digital, Data & Analytics, Bell & Howell ISSIP Awards Chair Vaishali Mane Consultant, ex-Google, F5 Give Get Grow Lead, ISSIP Rupal Jain, Micron Ambassador Ops Team Yueming Xu, IBM Ambassador Ops Team Deborah Stokes ISSIP 2024 President Leader, External Research OCTO Remote - NC & TX Special Recognition - Ops Leadership & Team
- 4. Deborah Stokes ISSIP 2024 President Leader, External Research OCTO Remote - NC & TX ● ‘Scaffolding’ for Growth Continues ○ Internal: Handbook, Service Roles, Ops Guidebook ○ External: Optimized Website ● Robust Calendar Creating Value ○ VP Elections ○ Our Programs [AI Collab and MyT-Me Offerings, Give Get Grow, Democracy and Industry Transformation Event Series, Ambassador Events and Collaborations] ○ Call for 2025 Awards ● +Donors & Funding to support our mission: To advance service innovation to benefit people, business, and society Deborah Stokes ISSIP 2024 President Leader, External Research OCTO Remote - NC & TX 2nd Half Focus Areas
- 5. Agenda July 2024 5 12:00-12:01 Open 12:01-12:06 President’s Welcome & Progress Report Deb Stokes 12:06-12:13 Key Metrics YTD / Engagement Report Michele Carroll Jim Spohrer 12:13-12:23 Excellence in Service Innovation Awards - Cisco - Versd - MedPearl/Providence Haroon Abbu & ● Alejandro Eguiarte ● Giselle Mota ● Eve Cunningham 12:23-12:26 AI Collab Update Debra Satterfield / Jim Spohrer 12:26-12:29 ISSIP Ambassadors Update Christine Ouyang / Yueming Xu 12:29-12:32 Give. Get. Grow. Vaishali Mane 12:32-12:35 2025 Vice President Election Utpal Mangla 12:35-12:40 ISSIP Handbook, Guidebook/Treasury Jim Spohrer 12:40-12:55 ISSIP Board Priorities Board of Directors 12:55-1:00 Close Deb Stokes Michele Carroll Executive Director, ISSIP Founder & President Carrollco Marketing Silicon Valley
- 6. ISSIP Community 2024 : Metrics #Joining / Following ISSIP More Awareness of ISSIP LI Followers up to 1152 - maintaining pace, nearly +20% (from 953, at this point last year +40%) More participants (on track for double digit annual growth 1840 v 1751 individuals) Engagement up reflecting participation and success of AI Collab, Ambassadors, Awards, programs and Events
- 7. ISSIP 2024 so far, By the Numbers Engagement Metrics (as of 7/1/2024) 6 ISSIP Newsletter Editions New Ambassadors +19/98 9 Events 213 Registrants +500 YouTube views +396 Slideshare views +9 Books Published/87 4 Conferences +201 Credentials Awarded /733 +21 Blog Posts /284 +3 Excellence in Service Innovation Awards, +11 Distinguished Recognitions /24 awards and 52 distinguished recognition
- 8. Engagement Report - What ISSIP Community Values & Prioritizes 500 views MyT-Me (Jan, June) - 111 PSU Industry Transformation (Apr, Jun) AI & Democracy (June) - 45 Jim Spohrer Co-Founder & Board Director, ISSIP (IBM retired) Treasurer, Sec of BOD Silicon Valley 396 views MyT-Me (January, June) - 145 PSU Industry Transformation (April, June) AI & Democracy (June) MOST WATCHED ISSIP EVENTS
- 9. Engagement Report - ISSIP Conferences HICSS JAN 3-7, 2024– Hawaiian International Conference on Systems Sciences IESS Feb 7-9, 2024 – International Explorations of Service Science SSC2023 May 12-14, 2024 – Spring Servitization Conference Frontiers Jun 26-30, 2024 – Frontiers in Service AHFE HSSE Jul 24-27, 2024 –AHFE Human-Side of Service Engineering PICMET Aug 4-8, 2024 – Portland International Conference for Management of Engineering and Technology ICServ Fall 2025 – International Conference on Serviceology (every other year) AAAI FSS TBD 2024 – AAAI Fall Symposium Series ISM Nov 13-15, 2024 – International Conference on Industry 4.0 and Smart Manufacturing Naples Forum TBD 2025 – Naples Forum on Service (every other year) HICSS Jan 7-10, 2025 – Hawaiian International Conference on Systems Sciences Jim Spohrer Co-Founder & Board Director, ISSIP (IBM retired) Treasurer, Sec of BOD Silicon Valley
- 10. Engagement Report - ISSIP Digital Credentials BADGES/ DIGITAL CREDENTIALS 74 ISSIP Knowledge Sharing - Eminence 102 ISSIP Excellence in Service Innovation - Distinguished Recognition 24 ISSIP Excellence In Service Innovation - Annual Winner +210 Credentials Awarded /773 Jim Spohrer Co-Founder & Board Director, ISSIP (IBM retired) Treasurer, Sec of BOD Silicon Valley
- 11. ISSIP Recognition / Awards 11 Haroon Abbu SVP, Digital, Data & Analytics, Bell & Howell ISSIP Awards Chair Awards Judging Committee Welcomes ● Bhuvi Chopra July 2024 ● Yassi Moghaddam in Jan 2024 2024 Excellence in Service Innovation Award goes to: ● Cisco - for Impact to Business ● Versd for Impact to Society ● MedPearl/Providence for Impact to Innovation ● + 11 Distinguished Recognition Award Winners
- 12. ISSIP Distinguished Recognition Awards 12 Amazon Devices & Services: Machine Learning Meets Mathematical Optimization Tech4Good Lab at UC Santa Cruz: Tech4Good Collaboratory: Scaling and Integrating Experiential Learning, Research, and Social Innovation Sound Credit Union and University of Washington Tacoma: Fintech Incubator Challenge Cisco Systems: Network Digital Twin Cisco Systems: The TRON Framework United Health Group: Innovative Engineering Transformation at Scale . Cenoa PTE LTD: Cenoa: Revolutionizing Financial Stability HAT Community Foundation and Dataswyft: The Digital Diaspora Juji: AI-powered empathetic tutors Obase: SmartFind: AI-Powered Product Search Engine NVIDIA and UCSC HCI MS program: NVAssist – AI Workplace Assistant With Impact awardees receive an ISSIP Digital Credential for Excellence In Service Innovation. Distinguished Recognition awardees receive an ISSIP Digital Credential for Distinguished Recognition. Awardees can follow these instructions to add the ISSIP digital certification to their LinkedIn profile Haroon Abbu SVP, Digital, Data & Analytics, Bell & Howell ISSIP Awards Chair
- 13. 2024 Excellence in Service Innovation Awards 13 Haroon Abbu SVP, Digital, Data & Analytics, Bell & Howell ISSIP Awards Chair
- 14. ISSIP Ambassadors - 2025 14 Dr. Christine Ouyang Distinguished Engineer, IBM Ambassadors Lead, ISSIP New York Welcoming +19 New ISSIP Ambassadors 2 Planning Meetings - to connect, set priorities
- 15. 15 Jan-Simon Veicht (https://www.linkedin.com/in/veicht/) • Blog Post URL: https://issip.org/service-innovation-futures- tomorrows-technology-todays-strategy/ Interviewee Mary Carol Mazza (https://www.linkedin.com/in/mary-carol-mazza/) • The Decision Lab (TheDecisionLab) https://thedecisionlab.com • Recording: https://youtu.be/yNVZ7YIngwo Spring Han (https://www.linkedin.com/in/spring-han-905b904a/) • Society of Serviceology(Japan) (SoS) http://www.serviceology.org • Recording: https://youtu.be/LIhU4r2La_E Interviewer Cecilia Lee (https://www.linkedin.com/in/cecilialeegeneva/) ISSIP Ambassadors In-The-News
- 16. ISSIP AI COLLAB Update: 2024 YTD 16 Deborah Satterfield Dept. Chair / Professor of Design, Cal State University-Long Beach ISSIP Lead: AI Collab 2024 Outcomes ● AI Collab Presentation at AHFE HSSE Conference in Nice, France ● Annie Hardy - Expert Interview - UWa Fintech “Future of Trust” ● Jim Spohrer - Team Mentor - SJSU, PSU AI Digital Twin ● Deb Stokes - Expert Interview - CSULB Next Steps ● Get organized around universities participants for this fall, and industry partners = program operation team helpers ● Engagement (blog post/survey): Expert interview, Mock hiring interview (easy), Team mentors (medium), Interviews & Hiring (hard)
- 17. Quarterly Community Welcomes: Give. Get. Grow. 17 Vaishali Mane ISSIP Community Lead Sr. Product Analyst Austin, TX ● All new global participants invited: ○ Q1 2024 new community registrations: 25 ○ Q2 2024 new community registrations: 13 ● 3 Common Themes: why people join ISSIP ○ Give time/enthusiasm/expertise on collaborative projects ○ Get professional recognition ○ Grow professional network ● Events recorded, so all can view when convenient (link in chat) ● Upcoming Q3 2024: September 11, 2024
- 18. Call for ISSIP 2025 VP Nominations 18 Utpal Mangla ISSIP Past President and Elections Chair General Manager Industry Edge Cloud; IBM Cloud Platform In August 2024, ISSIP Calls for Nominations for 2025 Vice President VP typically serves as president the following year ● Call for nominations: August 2024 - LINK in chat to nominate (self nominations welcome) ● Nominating Committee vets, and finalizes candidate slate ● Candidates share their vision for ISSIP ● Calls for VOTE in September -October ● 2025 ISSIP VP Announced in Q4
- 19. • June 30, 2024 • Checking - Operating Capital: $40,046.48 • Savings - ISSIP Foundation: $24,489.99 • December 31, 2023 • Checking: 55,096,02 • Savings: 23,787.12 Jim Spohrer Co-Founder & Board Director, ISSIP (IBM retired) Treasurer, Sec of BOD Silicon Valley ISSIP Treasurer Report & Outlook
- 20. ISSIP Handbook (2024 Edition) & Code of Conduct All participants in the community are expected to review, agree and follow the code of conduct before engaging with our non-profit, community, and platform.
- 21. WWW.ISSIP.ORG Vanita Wells ISSIP Board of Directors “I had the pleasure, along with Jim Spohrer, of visiting the Computer History Museum with several ISSIP participating students from San Jose State University. Jim is a treasure trove of stories covering key moments in the development of computing technology and it was interesting to me to see several products on which I worked and to relate some of my own recollections for the next generation. I thoroughly enjoyed the opportunity to connect the past technology breakthroughs on display at the museum with the future of innovation as represented by the talented students.”
- 22. WWW.ISSIP.ORG Jeff Welser ISSIP Board of Directors “First, it would be nice to have some ready-made materials for using to advertise ISSIP in our various organizations. Second, happy to host a visit to IBM Research - Almaden in San Jose, CA for an ISSIP group sometime in 2025.”
- 23. WWW.ISSIP.ORG Jim Spohrer ISSIP Board of Directors “My priority, now that the updated ISSIP Handbook and Code of Conduct are in place wll be to focus on working with students to create an AI-enabled ISSIP Guidebook of Service Roles for onboarding volunteers. Student helpers are from Leland High School, U Washington Tacoma, Penn State University, San Jose State University, CSU Long Beach, and more.”
- 24. WWW.ISSIP.ORG ISSIP Board Priorities Let’s hear from our executive leaders… ● Why I Joined ISSIP, What I give-get-grow today ● Best of 2024 (so far!) for me ● Top priority in 2024 (the remainder of the year)