5 Steps to Effective SharePoint Training and Adoption
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The document outlines 5 steps to effective SharePoint adoption and training: 1) Engage the business to identify SharePoint solutions, 2) Design relevant training programs, 3) Quantify the effectiveness of training, 4) Provide reliable SharePoint support, and 5) Deliver continuous learning initiatives. It discusses each step in more detail and provides examples to illustrate how to educate users, develop trainings, measure outcomes, structure support, and encourage ongoing learning. The presentation was given by Chris Riley and Dux Raymond Sy to provide guidance on implementing SharePoint adoption strategies.
5 Steps to Effective SharePoint Training and Adoption
- 1. 5 Steps to Effective SharePoint Adoption & Training Dux Raymond Sy @MeetDux Chris Riley @HoardingInfo View Recording: http://vimeo.com/32421348
- 2. Presentation Objectives ¡ In this presentation, you will learn 5 steps to delivering effective SharePoint adoption & training ¡ Engage the business to identify SharePoint-based business solutions ¡ Design & develop relevant SharePoint training programs ¡ Quantify & measure the effectiveness of training programs ¡ Provide reliable SharePoint support to the business ¡ Deliver continuous SharePoint learning initiatives to the business @hoardinginfo @meetdux #SPAdoption
- 3. Meet Chris and Dux [email protected] [email protected] @hoardinginfo @meetdux @hoardinginfo @meetdux #SPAdoption
- 4. http://innovative-e.com/5ds @hoardinginfo @meetdux #SPAdoption
- 5. What’s This? 8 5 4 9 1 7 6 3 2 0 @hoardinginfo @meetdux #SPAdoption
- 6. How About This? SharePoint @hoardinginfo @meetdux #SPAdoption
- 7. 1. Engage the Business @hoardinginfo @meetdux #SPAdoption
- 8. Educate and Engage ¡ SharePoint is more than just a glorified network share ¡ Stress that SharePoint is a platform ¡ Tip: Address their pain points ¡ Provide high-level technology overview ¡ Discuss business challenges ¡ Map it to a SharePoint solution @hoardinginfo @meetdux #SPAdoption
- 9. Success Factors ¡ Identify business processes that need improvement (look for quick wins) ¡ Build “Out-of-the-Box” solutions - Keep it simple ¡ Build only what is necessary to accomplish the mission, avoid things that are “nice to have.” ¡ Change your business process if necessary @hoardinginfo @meetdux #SPAdoption
- 10. Don’t Call it SharePoint ¡ Enterprise-Wide Solutions ¡ Corporate Intranet ¡ Content Management ¡ Specific Solutions ¡ Employee Onboarding System for Human Resources ¡ Conference Room Scheduling System for Facilities ¡ Project Management Information System for PMs ¡ System Integration ¡ Custom Application Development @hoardinginfo @meetdux #SPAdoption
- 11. 2. Develop Relevant Training @hoardinginfo @meetdux #SPAdoption
- 12. Change Management Strategy ¡ Collaboration culture ¡ Governance plan ¡ Business ¡ Technology ¡ Adoption plan ¡ Incentives ¡ Training ¡ Support @hoardinginfo @meetdux #SPAdoption
- 13. Teach Them How to Fish ¡ Showcase SharePoint solutions, not features ¡ Share use cases ¡ Group users based on roles and business needs ¡ IT ¡ Business ¡ Executives ¡ Business Units ¡ Training should include ¡ Technology ¡ Roles & responsibilities ¡ Business Process @hoardinginfo @meetdux #SPAdoption
- 14. 3. Measure Training Effectiveness @hoardinginfo @meetdux #SPAdoption
- 15. US Department of State ¡ The Bureau of Diplomatic Security is responsible for the protection of personnel, information and facilities worldwide. ¡ Solution collects various reports from over 200 Security Officers around the world ¡ Automatically generates 20 reports for management in budgeting, and planning. (Old system required hours of work to create reports by hand) ¡ Allows Security Officers to focus on other things ¡ Enables Security Officers to better manage their staff as well as learn from more experienced Security Officers ¡ Enables analysis, identification of deficiencies, corrective action and performance improvement @hoardinginfo @meetdux #SPAdoption
- 16. Are You Better Off with SharePoint? ¡ Compare the Before with the After ¡ Manual processes are now automated ¡ Uncover OOB SharePoint integration w/ Office and Windows ¡ Increased adoption ¡ Decreased support ¡ Exploring new features ¡ Requests for more ¡ Increasing user efficiency ¡ Gather feedback ¡ Anecdotes ¡ Performance metrics @hoardinginfo @meetdux #SPAdoption
- 17. 4. Provide Reliable Support @hoardinginfo @meetdux #SPAdoption
- 18. Less is More + @hoardinginfo @meetdux #SPAdoption
- 19. Provide Structured Support ¡ Self-service support ¡ Create a SharePoint FAQ site for basic how-tos ¡ Include external references for advanced topics ¡ Make sure it’s accessible to the entire user community ¡ Removes most of the support bottleneck ¡ Site Manager support ¡ IT help-desk support ¡ Create a SharePoint help-desk site ¡ Intended for higher-level support @hoardinginfo @meetdux #SPAdoption
- 20. 5. Encourage Continuous Learning @hoardinginfo @meetdux #SPAdoption
- 21. Guide the Business with their Journey @hoardinginfo @meetdux #SPAdoption
- 22. Learning is Not a One-Time Event ¡ Mentorship can help guide users through their SharePoint journey ¡ Informal sessions ¡ Brown Bags ¡ User Groups ¡ Webcasts ¡ Conferences ¡ Provide a playground to power/super users @hoardinginfo @meetdux #SPAdoption
- 23. How We Can Help http://cloudshare.com http://innovative-e.com/easy @hoardinginfo @meetdux #SPAdoption
- 24. Questions? [email protected] [email protected] @hoardinginfo @meetdux @hoardinginfo @meetdux #SPAdoption