3. HISTORY & INTRODUCTION OF OPD
OPD was originated in mid of 17th
century by “Sir George Clark”.
In Hotel DIEU in Paris and Six
physician were detailed for regular
session weekly twice, advising
poor people for their health
condition and introducing the idea
of OPD
Modern OPD services emerges in
1850 in USA from the framework
of dispensaries.
OPDistheintermediarybetweenapatient
andthehospitalstaff (FrontOffice&Help
Desk).
Thenitisthefirstplacewherethepatient
&doctormeet and discussthepatient’s
healthcondition
Afterdiscussingtheissue,thedoctor
suggestthenecessarytestsforthepatient
E.g.:Labtest,MRIscansetc.,
4. OBJECTIVES & IMPROTANCE OF OPD
OBJECTIVES
Provide
Quality of
Care
Modern
techniques
for
investigatio
n &
treatment
Facilities
for total
patient
satisfactio
n
Good
Public
relation IMPORTANCE
Shop
window
Preventive
Healthcare
Cost
Effective
ness
On time
Care
5. OPD PROCESS OPD FACILITIES
Examination Room
Consultation Room
Sample Collection Room
Radiology
Pharmacy
Waiting area
Cafeteria
6. FUNCTION
To Provide diagnostic , Medical
treatment to outpatients.
To treat patient on ambulatory
basis.
Screening / Examination patient
for hospitalization.
Follow Up treatment.
PROBLEM
Insufficient number of
consultant.
Inappropriate appointment
system.
Long waiting time.
Shortage of facilities.
Miscommunication.
7. CONCLUSION
Outpatient Department (OPD) plays a critical role in the overall
functioning of a healthcare facility. It serves as the primary interface
between patients and the hospital, making efficiency and patient
satisfaction paramount.
Improvement such as streamlining patient registration, reducing waiting
times, and enhancing patient flow management. Additionally, the
integration of technology, including electronic medical records (EMR)
and digital appointment systems, emerged as essential tools in
modernizing OPD services.
