A Tester’s Experience with User Experience Mapping
- 1. T8 Test Techniques 5/5/16 11:15 A Tester's Experience with User Experience Mapping Presented by: Marjana Shammi IceMobile Brought to you by: 350 Corporate Way, Suite 400, Orange Park, FL 32073 888-‐-‐-‐268-‐-‐-‐8770 ·∙·∙ 904-‐-‐-‐278-‐-‐-‐0524 -‐ [email protected] -‐ http://www.stareast.techwell.com/
- 2. Marjana Shammi IceMobile Marjana Shammi is a test lead at IceMobile where she leads a team responsible for the test process in products related to mobile applications for ABN AMRO, Jumbo, food retailers, international cash management, global client data, financial eCommerce, and CRM. With a career in testing and development and a technical and management education Marjana involves herself in technology and working with people, which she says helps her learn more. She was labeled notorious for her favorite question Why? Marjana likes a good in person conversation but she can be found on Twitter @mshammi.
- 4. Wha.+ exa.c.tly a.re we t,ytl9 to cJo?
- 9. “The only way to change someone's mind is to connect with them from the heart.” ― Rasheed Ogunlaru
- 10. Acceptability capable or worthy of being accepted. pleasing to the receiver; satisfactory meeting only minimum requirements capable of being endured; bearable
- 11. Acceptability
- 14. Experience mapping is a strategic process of capturing and communicating complex customer interactions. The activity of mapping builds knowledge and consensus across your organization, and the map helps build seamless customer experiences. source: Adaptivepath
- 16. Outcomes pinpoints what draws customers to your services or products demonstrates how your experiences surpass or lag your competitors’ uncovers new opportunities to give customers what they really want from your company
- 17. Examples
- 24. Feelings Comfort Risks Paths Study of behaviour From varying observations and insights, design new tests around unexpected discoveries.
- 25. Oracle Personal Instinct: what seems right to me as a tester? Experience Driven: what has been successful in the past? Learned Usability: what has become a norm within the user base? Perceived Usability: what do I think the user will do in this scenario?
- 26. Prioritise or focus Exploratory Testing Enhance Test Coverage
- 27. Feelings Comfort Risks Paths Emotional Heuristics Happy: Positive, predictable tests Scary: risks Angry: error states, react badly Stressful: breakpoints, scalability Embarrassing: hampering reputation Indecisive: confusing users on functional behaviour Forgetful: caching, tokens, memory. Bring convenience Wicked: authentication, permissions,data confidentiality Bleak: incompleteness, empty Greedy: trying out many things