Allied Digital services ltd-end to end IT services and solutions provider
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Allied Digital Services is a global IT outsourcing company with over 3000 employees across 190 locations in 35 countries. It has over 26 years of experience in managing over 200,000 devices. It provides flexible and technology-neutral IT outsourcing services including infrastructure services, application development and support, and cloud, security and managed services.
Allied Digital services ltd-end to end IT services and solutions provider
- 1. Allied Digital Services Ltd. Transformational IT Outsourcing Service Provider Technology Neutral Services Driven by Passion & Empowered Employees Solution Champ (Security) - DQ Channels Top Solution Provider - DQ Channels Honoree – Channel World Premier 100 Best Under a Billion Dollar Company - Forbes Asia Best Managed Service Provider - CRN Best Service Provider - DQ Channels
- 2. Experience: 26 Years Devices: 200,000+ Employees: 3000+ Global Locations: 190 Revenues: USD 190 Million Customers: 1000+ Business: One-Stop ITCompliance: ISO/CMM Processes: ITSM, Automation Delivery: Flexible/Hybrid Partnership: Top IT Leaders Coverage: Gartner A Global IT Transformation Architect
- 4. Facts Incorporated in 1984 with IT Infrastructure DNA. Over 3000+ Skilled, Certified & Passionate IT Professionals. Presence in 190 locations across 35 countries. One-Stop Business Partner for Enterprise & Business IT. Features Flexibility, Reliability, Transparency & Agility. ISO 20000-1:2005; ISO 27001 : 2005 Certified Development Center, Network & Security Operations Center (NOC & SOC). ITIL / ITSM Certified Service Delivery Processes, Framework, Tools and Technologies. Financials Revenues over USD 190 Million. YOY EBITDA Growth of 50% EPS and Revenue Growth of more than 25% 110,000+ Sq. Feet Delivery Facilities (2) in California, USA. Focus Service Innovation & Improvement. Employees, Customers, Delivery & Quality. Asset Light IT Infrastructure Services. Centrally Managed Globally Distributed Systems – ADiTaaS Platform. 4
- 5. 5 ADiCube represents our modular, flexible and technology-neutral service and solution offerings where Innovation is our core focus. Each side of the cube represents one of 6 major service offerings i.e. ADiUser, ADiApps, ADiCloud, ADiTaaS, ADiInfra and ADiInSight wherein Agility, Trust, Transparency and Flexibility form the corner stone of our service offerings and contract engagements. Operational Services – Delivers Operational Efficiency, Uptime, Compliance and Cost Savings using our “Strategic Resourcing : Streamlined Process : Smart Technology” model. Transformational Solutions – Helps Transform Enterprise IT to address new challenges and Business Agility needs. Allied Digital is highly efficient and capable of delivering IT Management globally through our state-of-the art, cutting edge technology centers at Gardena & Rancho in California, United States of America and Mumbai & Pune in India.
- 10. GSD (Global Service Desk) Global Field Services Hybrid (Onsite / Offshore) AMC & FMS Resident Engineers On Demand Engineers User-Device Management Activities Service Desk Help Desk Patch Mgmt. Asset Mgmt. Security Updates Policy Management Data Wipes License Harvesting IMAC, Break-Fix & Roll Outs. Mobility Solutions / PC / Laptop Telephony / Printer IMAC Multi- lingual Support Branch Rollouts OS Migrations Entry Point to End User Incidents GSD in the Cloud VDI MPS BYOD Anti-Theft Programs VPro Activation 1,000,000+ Incidents Per Annum 200,000+ User-Devices Managed 10 25+ years managing end users PCaaS 98% of US / India (Direct) Zip Coverage Smart phone enabled workforce scheduling
- 11. Technology services that improve the end user experience Service Features Benefits Asset Management -Asset/Inventory Systems -Lease Management -SW License Mgmt & Reporting -SW Usage Metering & Harvesting -Consolidated Asset Reporting -Standardize Versioning and Licenses -Uninstall unused software (license harvesting) Service Desk -24x7x365 -On-shore, Off-Shore, Hybrid -Service Level Agreements -Quality Assurance Process -Total Call Management -Simplify IT Support Processes -Metrics Dashboard Consolidated Reporting -First Call Resolution (FCR) Focus -ITIL based Incident Management System -Problem Management & Root Cause Analysis Deskside Support -Dedicated on-site Technical Staff -Flexible scheduling -Dispatch – skills based resourcing -Scalable Field Technical Resources -Consolidated Reporting for Service Events -Integrated Service Desk - Managed Entitlement Remote Desktop Management Service -Remote Control Takeover -Software License Compliance -Patch Management -Software Distribution -Application Packaging -Asset Management -Console-level Visibility to Enterprise Assets -Increased FCR at Service Desk -Automated Patch Management -Policy Controlled -Reduced Cost for Deployment -Reduced Audit Exposure Virtual Desktop -Microsoft App-V Solutions -VMWare -Citrix -Hosted OS, Data & Desktop -EPGS or Client Cloud -Manage the Desktop from the Data Center -Reduce Application Complexity -Highest levels of Security -Governance -Optimize performance and operating cost
- 12. Direct Delivery Model – 132+ Locations Nationwide. Partner led in other APAC regions. Device / Technology specific skill-set availability. Supports more than Half a Million Devices - Desktops, Laptops & Servers. Currently handling more than 10,000 calls per day. Integrated with Contact Center – Workflow based ticketing tool having e-mail and SMS capabilities. Strong Knowledge Base - Experience in providing dispatch services over 25 years, fine tuned to customer need with regional flavor. Global Talent Identification, On-boarding and Training Capability. 97% Customer Retention.
- 13. Global Centers (24x7x365) DC & Command Center NOC SOC (Managed Security) Managed Hosting Devices & Service Management (ITSM / ITSA) Professional Services Solution Designs Wintel / Lintel / Unix Firewalls DC Facilities Storage Backup Voice Network Data Network Contact Centers Infra Apps & Business Service Management AD / Email Collaboration SAP Basis Remote Enterprise IT Devices and Services Mgmt. DC Build / Migrations / Green IT Virtualize / Transform Sourcing and ‘In-a-Box’ Design 2,00,000+ devices 13 Infrastructure Services & Solutions is in our DNA
- 14. • Administration & Troubleshooting • L2 Technical Support • L3 Technical Support • Performance Mgmt • Availability Mgmt • Enterprise Backup/DR • Root Cause Analysis • ITSM Consulting • Consolidation/Virtualization • Continuous Process Improvement • Project Management • Documentation • Enterprise monitoring • Contact Career • L1 Helpdesk Command Center/NOC Operation Technical Services Transformation Other Services •LAN / WAN Support •Telephony •Tele-presence • Network Audit • Asset Management •Application Packaging •Desktop Support •Patch Management •End Point Protection • Assessment • Monitoring • Management • Advisory Services • User Account •Identity & access •Version Control • SAP Services • Bespoke Development • Servers •Storage •Backup & Restore •Databases •Middleware Datacenter Network End User Computing Security Application Administration Incident management Problem Management Capacity Management Change Management Availability Management Escalation ManagementService Desk Technical Service Level Management Configuration Management Process Frameworks Tools • Access to COEs • Training and Capability Building • Onsite, Offsite, Offshore and Nearshore • Designed for ITIL • Transition Framework • Access and experience on Knowledge Mining • Share Point Collaboration • Customer Experience Portal • Performance Dashboards People ServiceTechnologiesProcessEnablers
- 15. Cloud Models Public Cloud Hybrid & Private Cloud Provisioning Services Cloud Consulting Implementation Data Backup / DR Navigator Role – Value Additions Business Case for Cloud Enhanced Security Catalog Integration Best of Breed Service providers & Products Digital Forensics-as-a- Service Help Desk Desktop Management 15 Ready Cloud Enabled Services Reference Architectures Hosting Services Help Desk & Remote Support Amazon Certified Systems Integrator
- 16. Strategy and Tool based Assessment Infrastructure Strategy & Planning Migration from CAPEX to OPEX Business Case Virtualize Application Cloud Stack Set-up Security Services Enhancement Data Mirroring Services DC & DR Site Set up Green IT Implementation Enterprise Integration Improved RIM services Single Window support to business services On-Premises support for Operations DR Drills Vendor Management Business-Process-as-a-Service Cloud Services Customization, Migration, Security and Management. Software -as-a-Service Platform-as-a-Service Infrastructure-as-a-Service Virtualized Infrastructure – Server, Storage, Network, Facilities CLOUD CONSULTING CLOUD IMPLEMENTATION CLOUD SUPPORT
- 17. A core integration solution to provide an innovative, customizable & consolidated IT Service Management Platform for end user devices, core IT assets and business services.
- 18. 18 ADiPortal ( Dashboard, Performance Reporting) Service Mgmt Incident Mgmt Problem Mgmt Change Mgmt Service Level Management Event Correlation &Mgmt Manager of Event Correlation & Management Monitoring Tools Cloud/ Server Network & Security Storage & Backup Database & Middleware Applications Discovery Tools Reporting & Analytics Basic Standard Enterprise Service Catalogue Asset Management Workforce Mgmt CMDB Project Portfolio Mgmt Service Innovation SysAdmin, Patching Cloud / Server Storage & Backup Database & Middleware Applications ADiTaaS Network & Security ADiTaaS ADiTaaS Up/ Down Integration ADiCloud` ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS ADiTaaS ITSA,ITIL&ITSMCompliant
- 19. Integrated Service Delivery Framework (ISDF)
- 20. Rapid Industry Solutions Development Ready Solutions Custom Product Development App Support Onsite / Offshore Model CRM Solutions Interactive Development Remote DBA Support Portals & CMS Application Security ERP Implementation Systems Integration Voice Applications Mobile Apps Open Source Technologies Managed Applications Business Process Automation Warranty Management Mobile Workforce Solutions Facility Access Management 20 Sales Force Automation Warehousing & Logistics Areas of Expertise Specialist Digital Signage & Video Conf.
- 21. • Java/.Net Apps • Portals, CMS • Middleware • Oracle/SAP/JD Edwards • Open Source Technologies • Open Bravo Based Solutions • BPM Tools Serena / Tibco • Mobile Technologies Technology Skillset • Helpdesk/ Service Desk Management • Warranty Management System • Intranet Portals • Document Management Solutions • Work order Management System • Finance Workflow Solutions • Sales Force Automation • Business Process Automation Rapid Solutions Strategic Project Governance and Planning Streamlined Resources and Best Practices Smart and Best-fit Technology • Onsite / Offshore (Turnkey Projects) • Build-Operate-Transfer • Software as a Service • Private Cloud and Shared Services Set-up • Remote Application Management Engagement Model
- 22. , Operational IT Solutions Facility Security Holistic Access Control Industry Process Surveillance Smart Card/RFID Solutions Video / Image Analytics Core Technologies CCTV and Video Analytics Sound Intelligence Green Building Products Energy Management Biometrics/ Face recognition Systems Integration Access Control Products Command Center Software Specialty Managed Solutions Industry Compliance Consultative approach Best Product Partnerships Facility Security Solutions Intelligent Building Management Smart City Solutions Footprint Analytics Multiple Industry Solutions Leveraging IP Convergence
- 23. Introduction •Strategic Business Unit for Physical Security, Digital CCTV, Fire Detection, Video Analytics and NextGen Industry Solutions. •Leveraging on the emerging IP convergence between IT Infrastructure and Control functions on common IP network. •Aligned with Leading International Technology Providers for these solutions. •Master Systems Integrator for Security Infrastructure Solutions and Operational Technologies..
- 24. 1. Product Receiving and Labeling 2. Staging / Long-term Warehousing 3. Config Center (Imaging) 4. Shipping & Tracking 5. Field Deployment & Rollouts 6. Inventory Management 7. Asset Disposal Large deployments/ Rollout / Returns • ADiPlant is a 100K sq ft factory in Rancho Cucamonga, CA. • Significant experience in deploying high volume systems to F100 customers. • Flexibility to cherry- pick offerings according to customer needs. • Differentiated Warehouse Online Tracking System (WOTS). • 10000+ images. • Experts in Server, Storage and Networking Deployment rollouts for branch offices (Branch in a Box). Capacity to do 20K config. a month 100k Sq ft area 200K pcs shipping a yearCertified professionals 1M pcs receiving capacity According to state defined laws 24 Best of breed
- 25. ADiBoard
- 26. Allied Digital’s ISO 20000, 27001 compliant Global Command Center (GCC) consist of a sophisticated Network Operations Center (NOC) and an advanced Security Operations Center (SOC). Our GCC acts as a single global collection point for proactive monitoring and management of wide array of multivendor IT infrastructures, including: network, servers, storage, end user devices, applications and security devices. Through our GCC, Allied Digital has the capability to virtually eliminate IT infrastructure downtime while simultaneously reducing IT support costs.
- 27. Customer Centric & Adaptive Vendor Neutral – Best Partnerships One Stop Fully Managed Enterprise IT Global Presence Broad-based IT certifications Flexible Nest-Fit Project Options Onsite/Offsite/Offshore Technical Excellence – Innovative Service Delivery Models Combining strengths of People, Process and Technology Comprehensive IT Transformation services Automation: Integrated Service Delivery Framework Delivery Assurance “Quality, Compliance, Collaboration and Care” Process driven perspective, leading to operational efficiencies Compliance to international standards, Green Initiatives driven Single account management and executive support Proven capabilities; track record of customer retention
- 28. This model represents an effective collaboration of quality and delivery. • Collect and provide requirements to infrastructure support team • Constantly monitor the infrastructure • Review the process performance baselines before release • Suggestion of goals / targets to leadership • Collect process / technology improvement recommendations (tools) • Evaluate, recommend, and implement new tools/technologies • Approval authority for any process release • Periodic evaluation of process improvement suggestion • Infrastructure reporting through ISDF • Highlight process and product quality risks, issues as well as strengths Quality Management Status Reporting Risk and Change Management Budget and Financial Management Deliverable Review and Approval PMO Issue Management and Escalation Tools Metrics Innovations Process Management Reporting
- 29. Transaction based Survey (End User) • Self Service (Accept/Reject) • Service Completion Form • VIP users calling Periodic Survey for Clients • Web based - Automated C-SAT tool • Manual Forms • External Agents (conducted and analyzed by 3rd party) Dashboard and SLA Reports (Customer Management) • On-line Dashboard • SLA Reports published on Portal • Stores Operations Dashboard Review Meetings • Weekly call analysis (Internal Teams) • Monthly performance review (Management Meeting) • Quarterly productivity review (Senior management) Continuous Improvement Program
- 30. 1. Strong in technology services driven by passion and empowered employees. 2. We are technology agnostic (not aligned to one OEM) and continuous improvement and innovation is our core focus! 3. Transparency and Flexibility in contract and engagements. 4. Industry standard tools for Infrastructure and Operations Management as an integrated platform (ADiTaaS). 5. Infrastructure is a core business for Allied Digital, not an opportunistic expansion of the service portfolio in response to market trends. 6. Matured Global delivery in IT Management in Gardena & Rancho, California USA and Mumbai, India. 7. Small enough to care and big enough to deliver. 8. Regionally aligned Account Management Team. 9. Vendor to vendor transition experience.
- 31. Solution Champ (Managed Security Services) – DQ Channels Top Solution Provider – DQ Channels Honoree – Channel World Premier 100 Best under a Billion Dollar Company – Forbes Asia Best Managed Service Provider – CRN Excellence Awards Best Service Provider – DQ Channels Best Solution Provider (Security) – ITPV Partner Leadership Award Critical Difference Partner Award – CRN Leadership Summit
- 33. • Follow us on Facebook: https://www.facebook.com/pages/Allied-Digital- Services-Ltd/166722136675767?fref=ts • Follow us on Twitter: https://twitter.com/allieddigital • Follow us on Linkedin: http://www.linkedin.com/company/allied- digital-services
- 34. c For further information d Please contact: Tel: (+91) 9930240681 Web: www.allieddigital.net Email: [email protected]