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ADVERTISING & MARKETING
IN SOCIAL MEDIA
JULI PETERSON | IDENTITYPR.COM | @juliennecarrots
WHAT WE’LL COVER:
    o Social media: How businesses got here

    o Advertising in social media

    o Marketing in social media

    o Key components for every campaign

    o Questions and discussion
2
http://www.flickr.com/photos/jesseshapins/4482198607




 STATE OF SOCIAL MEDIA

     3
FIRST CAME CUSTOMERS…
    People joined social network sites and started:

      o Interacting

      o Talking about brands and companies

      o Sharing opinions, interests and experiences

      o Giving reviews and recommendations



4
BRANDS TOOK NOTICE…
    o Brands needed to go to where customers
      are talking.
    o Ability to learn more about customers and
      prospects.

    Through social media, brands and companies:
    o Connect
    o Engage
    o Listen
    o Learn
    o Grow their business
5
INTEGRATION OF BUSINESS
    Now, almost every part of a business touches
    social media:
      o Sales
      o Marketing/Communications
      o Customer Service
      o Human Resources
      o Legal
      o Investor Relations


6
SOCIAL MEDIA ADVERTISING

7
SOCIAL MEDIA ADVERTISING

    Social media advertising focuses on
    paid space on a social networking site.

    o Ads focus specifically on generating traffic
      to a site where customers make a purchase
      or gain awareness about a product or
      service.




8
TYPES OF SOCIAL MEDIA ADS
    o Facebook ads, promoted posts and sponsored
      stories
    o Twitter sponsored tweets
    o YouTube commercials
    o Website ads: pop-ups, banners, user registration, etc.
    o LinkedIn ads
    o Paid search engine ads: PPC and top ranks
    o Blog advertisements and blogger ambassadors
    o Mobile ads
    o QR codes


9
EXAMPLE: FACEBOOK ADS
DASHBOARD:




              SAMPLE AD


 10
EXAMPLE: FACEBOOK ADS
                 TARGET USERS
                 o Location     o Gender
                 o Age          o Interests
                                o Likes




     STATS       o Frequency
     o Reach     o Click Through Rate
                   (CTR)
     o Actions
     o Clicks
11
SOCIAL MEDIA MARKETING

12
SOCIAL MEDIA MARKETING
 Social media marketing focuses on increasing
 website traffic and visibility to promote sales.

     o Email marketing
     o Company blogs
     o Blogger brand advocates
     o Engaging customers in lifestyle storytelling
     o Community relations outreach campaigns


13
EXAMPLE: FORD SOCIAL




14
EXAMPLE: FORD SOCIAL
 BADGES – Graphic badges to display pride in
 different Ford products
 OUR STORIES – Tells Ford’s brand and lifestyle
 stories
 YOUR STORIES – Customers share their real-life
 experiences with Ford products

 YOUR IDEAS – Submit your ideas for products,
 green technology, safety, convenience, etc.


15
FORD PLACES VALUE ON CUSTOMER
INTERACTION




16
DRIVE THROUGH THE NOISE
 o Your campaigns must stand out above the
   others.
    • Simple, engaging and unique.

 o Understand the channel and how to engage
   your audience.

 o Ads and campaigns must drive an action.
   • Clicks are currency.

17
http://www.flickr.com/photos/95572727@N00/211566219/




CREATE YOUR CAMPAIGN

18
CREATING A CAMPAIGN
  Determine goals and time frame.
  Define your audience.
  Define and allocate resources.
  Create simple, engaging ad or campaign.
  Provide call to action and destination.
  Monitor and tweak if necessary.
  Evaluate.



19
KEY COMPONENTS

20
KEY COMPONENTS OF ALL
CAMPAIGNS
 o Understand the channels

 o Set goals and define related strategy

 o Capture usable data

 o Measure results

 o Listen and learn




21
UNDERSTAND THE CHANNELS
 o Facebook: Visual and message-based platform
     • Gain likes and comments

 o Twitter: Single message platform
     • Drive news and share content

 o LinkedIn: Professional networking platform
     • Professional or educational, recruiting




22
UNDERSTAND THE CHANNELS
 o Search Engines: Content search platform
     • People are looking for an answer – make your
       site be their answer.

 o Blogs: Message-based platform
     • Provide valuable/helpful information, tell the
       brand’s stories, demonstrate thought leadership.

 o Email Marketing: Message-based platform
     • Send out requested information and updates to
       customers/investors/leads.


23
SET GOALS
 Set MEASURABLE goals that prove VALUE.
 EXAMPLES OF GOALS:
 o Drive purchases
 o Increase visibility or sharing
 o Growth of following
 o Connect with more customers
 o Lead generation
 o Capture target audience data
 o Increase positive sentiment



24
CAPTURE DATA
 To understand your customers and
 effectiveness, you need to know who
 they are.

 o   Where did they come from?
 o   Where are they located?
 o   What are their interests?
 o   What are they looking at?
 o   Why are they here?



25
CAPTURE DATA
 o HOW TO CAPTURE DATA?
   o Email forms
   o Google Analytics
   o Social platform advertising
   o Third-party management and analytic
     platforms
      • HootSuite
      • TweetDeck
      • SproutSocial

26
DATA: GOOGLE ANALYTICS




27
DATA: GOOGLE ANALYTICS
(MOBILE TRAFFIC)




28
DATA: SYSOMOS (TWITTER)




29
DATA: AUDIENCE & PRODUCT
MENTIONS




30
DATA: MESSAGES & KEYWORDS




31
MEASURING SUCCESS
 WHAT DOES SUCCESS LOOK LIKE?

 o Conversions (sales and revenue)

 o Increased site traffic and more pageviews

 o More customer engagement with brand and/or
   peers

 o Increase in positive conversation online




32
LEARNING NEVER STOPS
 o Social media is constantly evolving and
   changing every day.

 o Listening is critical: What do your customers
   want?

 o As your following grows, you will see what
   they like and don’t like through their
   interaction.

 o No two days or situations are the same.

33
QUESTIONS &
DISCUSSION
PHOTO CREDITS
 o   Slide 3 – Social media landscape, Buddy Media:
     http://www.businessinsider.com/social-media-marketing-landscape-
     complicated-2012-5

 o   Slide 7 – Advertising: http://www.gabrielworks.com/services/internet-
     advertising/

 o   Slide 12 – Marketing:
     http://www.seevirtualrealestate.com/marketing/customer-reviews/

 o   Slide 18 – Building blocks: http://www.emmawaltonhamilton.com/the-
     building-blocks-of-plot-or-dramatic-arc/

 o   Slide 20 – Keys: http://www.locksmiths-phoenix.com/Locksmith_Service.html




35
JULI PETERSON
EMAIL: JPETERSON@IDENTITYPR.COM
WEBSITE: IDENTITYPR.COM
TWITTER: @JULIENNECARROTS

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Advertising & Marketing in Social Media

  • 1. ADVERTISING & MARKETING IN SOCIAL MEDIA JULI PETERSON | IDENTITYPR.COM | @juliennecarrots
  • 2. WHAT WE’LL COVER: o Social media: How businesses got here o Advertising in social media o Marketing in social media o Key components for every campaign o Questions and discussion 2
  • 4. FIRST CAME CUSTOMERS… People joined social network sites and started: o Interacting o Talking about brands and companies o Sharing opinions, interests and experiences o Giving reviews and recommendations 4
  • 5. BRANDS TOOK NOTICE… o Brands needed to go to where customers are talking. o Ability to learn more about customers and prospects. Through social media, brands and companies: o Connect o Engage o Listen o Learn o Grow their business 5
  • 6. INTEGRATION OF BUSINESS Now, almost every part of a business touches social media: o Sales o Marketing/Communications o Customer Service o Human Resources o Legal o Investor Relations 6
  • 8. SOCIAL MEDIA ADVERTISING Social media advertising focuses on paid space on a social networking site. o Ads focus specifically on generating traffic to a site where customers make a purchase or gain awareness about a product or service. 8
  • 9. TYPES OF SOCIAL MEDIA ADS o Facebook ads, promoted posts and sponsored stories o Twitter sponsored tweets o YouTube commercials o Website ads: pop-ups, banners, user registration, etc. o LinkedIn ads o Paid search engine ads: PPC and top ranks o Blog advertisements and blogger ambassadors o Mobile ads o QR codes 9
  • 11. EXAMPLE: FACEBOOK ADS TARGET USERS o Location o Gender o Age o Interests o Likes STATS o Frequency o Reach o Click Through Rate (CTR) o Actions o Clicks 11
  • 13. SOCIAL MEDIA MARKETING Social media marketing focuses on increasing website traffic and visibility to promote sales. o Email marketing o Company blogs o Blogger brand advocates o Engaging customers in lifestyle storytelling o Community relations outreach campaigns 13
  • 15. EXAMPLE: FORD SOCIAL BADGES – Graphic badges to display pride in different Ford products OUR STORIES – Tells Ford’s brand and lifestyle stories YOUR STORIES – Customers share their real-life experiences with Ford products YOUR IDEAS – Submit your ideas for products, green technology, safety, convenience, etc. 15
  • 16. FORD PLACES VALUE ON CUSTOMER INTERACTION 16
  • 17. DRIVE THROUGH THE NOISE o Your campaigns must stand out above the others. • Simple, engaging and unique. o Understand the channel and how to engage your audience. o Ads and campaigns must drive an action. • Clicks are currency. 17
  • 19. CREATING A CAMPAIGN  Determine goals and time frame.  Define your audience.  Define and allocate resources.  Create simple, engaging ad or campaign.  Provide call to action and destination.  Monitor and tweak if necessary.  Evaluate. 19
  • 21. KEY COMPONENTS OF ALL CAMPAIGNS o Understand the channels o Set goals and define related strategy o Capture usable data o Measure results o Listen and learn 21
  • 22. UNDERSTAND THE CHANNELS o Facebook: Visual and message-based platform • Gain likes and comments o Twitter: Single message platform • Drive news and share content o LinkedIn: Professional networking platform • Professional or educational, recruiting 22
  • 23. UNDERSTAND THE CHANNELS o Search Engines: Content search platform • People are looking for an answer – make your site be their answer. o Blogs: Message-based platform • Provide valuable/helpful information, tell the brand’s stories, demonstrate thought leadership. o Email Marketing: Message-based platform • Send out requested information and updates to customers/investors/leads. 23
  • 24. SET GOALS Set MEASURABLE goals that prove VALUE. EXAMPLES OF GOALS: o Drive purchases o Increase visibility or sharing o Growth of following o Connect with more customers o Lead generation o Capture target audience data o Increase positive sentiment 24
  • 25. CAPTURE DATA To understand your customers and effectiveness, you need to know who they are. o Where did they come from? o Where are they located? o What are their interests? o What are they looking at? o Why are they here? 25
  • 26. CAPTURE DATA o HOW TO CAPTURE DATA? o Email forms o Google Analytics o Social platform advertising o Third-party management and analytic platforms • HootSuite • TweetDeck • SproutSocial 26
  • 30. DATA: AUDIENCE & PRODUCT MENTIONS 30
  • 31. DATA: MESSAGES & KEYWORDS 31
  • 32. MEASURING SUCCESS WHAT DOES SUCCESS LOOK LIKE? o Conversions (sales and revenue) o Increased site traffic and more pageviews o More customer engagement with brand and/or peers o Increase in positive conversation online 32
  • 33. LEARNING NEVER STOPS o Social media is constantly evolving and changing every day. o Listening is critical: What do your customers want? o As your following grows, you will see what they like and don’t like through their interaction. o No two days or situations are the same. 33
  • 35. PHOTO CREDITS o Slide 3 – Social media landscape, Buddy Media: http://www.businessinsider.com/social-media-marketing-landscape- complicated-2012-5 o Slide 7 – Advertising: http://www.gabrielworks.com/services/internet- advertising/ o Slide 12 – Marketing: http://www.seevirtualrealestate.com/marketing/customer-reviews/ o Slide 18 – Building blocks: http://www.emmawaltonhamilton.com/the- building-blocks-of-plot-or-dramatic-arc/ o Slide 20 – Keys: http://www.locksmiths-phoenix.com/Locksmith_Service.html 35
  • 36. JULI PETERSON EMAIL: [email protected] WEBSITE: IDENTITYPR.COM TWITTER: @JULIENNECARROTS