AgileLIVE Webinar: Build a DevOps Culture & Infrastructure for Success Part 1
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Lessons Learned from Target’s DevOps Journey Heather Mickman, Director, Enterprise Services & Integration, and Ross Clanton, Sr. Group Manager - Engineering Practices, at retail giant Target, will share the key challenges and lessons learned.
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AgileLIVE Webinar: Build a DevOps Culture & Infrastructure for Success Part 1
- 1. Build a DevOps Culture & Infrastructure for Success Part 1 October 27, 2015 #AgileLIVE #DevOps
- 2. Dennis Ehle Vice President of DevOps Strategy VersionOne Moderator
- 3. 1. Please submit questions through the chat feature. 2. We are recording today’s webinar. 3. We will be sending a link to the recording and slides. 4. You can claim 1 PDU credit: Provider ID – 3576 Webinar ID – V1062 5. Join the conversation – #AgileLIVE #DevOps A few logistics…
- 4. DevOps@TGT Heather Mickman @hmmickman Ross Clanton @rossclanton (re)building an engineering culture
- 5. #DOTGT a bit about us 53 years of service 347,000 team members 1,805 stores Target Omnichannel Retailer Fortune 50 source: abullseyeview.com 7 HQ locations 38 distribution centers 3 data centers
- 6. #DOTGT our story involves two important sets of people people who consume technology solutions people who create technology solutions
- 7. #DOTGT and how we navigated culture organization system complexity
- 8. #DOTGT engineers feeling devalued, frustrated to overcome some not so unique challenges zombie projects consuming time, money, and people loss of agility focus on siloing + local optimization
- 9. #DOTGT the first thing we knew we had to do was …
- 10. #DOTGT so far our journey has involved enabling, unleashing cultivating, growing a movement getting alignment figuring out how to across the enterprise
- 11. #DOTGT so Target wanted to create cool, digital guest experiences
- 12. #DOTGT multiple “sources of truth” connected by unique point-to- point integrations but getting the data needed was easier said than done
- 13. #DOTGT shared services queues having to in addition we had a matrixed operating, delivery model that moved slowly NOW SERVING 938 12541253 1252 1251 which led to which led to
- 14. #DOTGT discovering the power of APIs that would be the API I’ve almost finished coding … there’s got to be a better way to get to our data!
- 15. #DOTGT “alien” concepts new tools simplifying to solve meant listening to a radical group of change agents (aka engineers)
- 16. #DOTGT and the results speak volumes 53x business capabilities enabled we continue to focus on enabling new business capabilities our focus: enable market, not business, disruption we aren’t driving the increase but our APIs have to be ready source: comScore Key Measures, October-December 2014 > 90 API products > 80 deployments per week > 17 billion monthly API calls < 10 incidents per month traffic up 42% 280k orders fulfilled 2014 Black Friday weekend APIs built to handle serious traffic holiday 2015 in 2014 Including
- 17. #DOTGT we had to transform pockets of change agents movement using internal in-conferences into a BIG internal social media monthly share-outs quarterly hackathons
- 18. #DOTGT bringing in outside voices, we made it fun Rob Cummings Fletcher Nichol Michael Ducy Jeff Sussna Ian Malpass Andy Domeier Sean O’Neil Jez Humble Tom Duffield Matt Konda
- 19. #DOTGT sharing our story, nurturing the grassroots to grow 0 250 500 750 1000 1250 February 2014 June 2014 October 2014 February 2015 June 2015 October 2015 community members internal event attendance 37 975 target.github.io
- 20. #DOTGT and connecting with larger issues facing company under pressure to fundamentally change our approach to technology delivery from the most important, demanding, savvy people in the world ourselves internal customers competitors Target Guests we needed engagement to move forward
- 21. #DOTGT direction course and align executives to set direction, course CI/CD maturity framework, assessment toolkit identified, aligned champions to work with senior executives to: • establish DevOps and automation goals and priorities • drive continuous delivery maturity assessment • champion DevOps and Automation within their portfolio ≈ engineering practices Continuous Integration 4-8 weighted data points per practice to assess maturity Configuration Management Quality Assurance Data Management Deploy Environment & Infrastructure Scoring 0 = This practice is not followed at all by the team CI/CD adoption score calculated using data points 1 = The team has started to learn this practice but is not yet applying it 2 = The team has started to apply this practice but has little experience with it 3 = The team is applying the practice at least 50% of the time 4 = The team applies this practice most of the time but has some notable exceptions 5 = The team applies this practice consistently
- 22. #DOTGT then align our peers by drawing on external expertise Brooklyn Park, MN • March 19, 2015 Keynote • Gene Kim Speakers • Jason Cox • Scott Prugh • Jonny Wooldridge • Courtney Kissler • Nicole Forsgren TTS Leadership DevOps Summit
- 23. #DOTGT thus combining tops down support with a strategic focus the BIG question “How in the hell are we going to scale?” modernize tools, methodologies adopt Agile and DevOps increase speed, agility pay down tech debt
- 24. #DOTGT operating model • simplify structure, accountability • enable full-stack product ownership • standardize services • establish practices area delivery model • shift to product focus • drive end-to-end accountability • adopt Scrum framework modernization strategy • loosely coupled architecture • APIs • cloud ready • self-service, lightweight tools 1. make structural changes CI CD
- 25. #DOTGT converge movements grow pool of coaches converge movements grow pool of coaches connect experts drive learning align priorities maintain laser focus 2. connect important dots
- 27. #DOTGT 4. develop, expand learning service offerings challenges 30+ day experience introducing, leveling up Agile Scrum, DevOps, Lean skills flashbuilds* 1-3 day events to create a usable feature, solve a problem open labs 90-minute sessions twice weekly for questions, answers, and good old fashioned inspiration *check target.github.io for details immersive learning
- 28. #DOTGT aligned with strategic priorities and folks ready to #DO 5. prioritize demand based on constraints key partners include coaches working with teams who are able to connect the Dojo with teams …
- 29. #DOTGT which has helped move fast and a first round of immersive learning for our senior executives results so far (since April 2015) throughput outcomes personal 14 6 200+ challenges flashbuilds learners building team from delegating tasks to individuals to get things done to working as team to come up with the best solution, one that all supported lead engineer confidence from worrying about calls in the night during production deployments to being able to go to bed knowing what’s ready for deployment works and there will be no calls senior engineer collaboration from environment not conducive to real- time collaboration to environment that enables face-to-face communication, progress scrum master consistency from 3-month process involving 2-3 dozen requests to other teams with inconsistent results to 30-minutes to deploy consistent full- stack environment velocity from single person spending 6-12 hours to merge/promote code every 2 weeks to everyone being able to merge/promote code in minutes foundation from having an idea that sounds really great in theory to being able to use new tools to be successful in reality (including uncovered unknown required work)
- 30. #DOTGT what have we learned in 6 months? expect the unexpected befriend your landlord don’t overly focus on one area a successful Challenge needs a good charter MVPs rock
- 32. #DOTGT our advice to others? empower your change agents don’t wait to be exclusively inclusive unlearn what you have learned connect with broader DevOps Enterprise community
- 33. #DOTGT we’re still learning … follow our journey Target Tech Blog http://target.github.io The Goat Farm http://goatcan.do @hmmickman @RossClanton
- 34. 34© 2015 Scaled Agile, Inc. All Rights Reserved Questions?
- 35. Join us next week! Build a DevOps Culture & Infrastructure for Success Part 2 November 3, 11 AM-12 PM EDT / 17:00-18:00 PM CET Dennis Ehle Vice President of DevOps Strategy VersionOne Ian Culling CTO VersionOne
- 36. Thank you for joining us today! #AgileLIVE #DevOps