ANTS Programmatic Omnichannel 2017 - Part 1

PROGRAMMATIC OMNICHANNEL
IN THE NEW DATA-DRIVEN AGE 2018-2020
“All about connected & small data:
• BigData & Connected Data
• Audience & Customer Profile
• Digital Components
• Optimization & Insights
• Digital Experience
• Digital APIs
• Open Platform
… to Data-driven Experiences!”
- Dr. Dinh Le Dat

DIGITAL TRANSFORMATION
1. PROGRAMMATIC AD (#ADTECH)
2. DEMAND-SIDE PLATFORM (#DSP)
3. DATA MANAGEMENT PLATFORM (#DMP)
4. CUSTOMER DATA PLATFORM (#CDP)
5. MARKETING TECHNOLOGY (#MARTECH)
6. CUSTOMER LIFECYCLE
7. CUSTOMER MOMENT
8. OMNICHANNEL
9. DIGITAL TRANSFORMATION
10. CUSTOMER EXPERIENCE
11. DIGITAL MATURITY
12. DIGITAL BUSINESS
13. BIG DATA
14. ARTIFICIAL INTELLIGENCE (#AI)

PROGRAMMATIC AD (#ADTECH)
Demand-side Platform, Data Management Platform, Ad Exchange, Supply-side Platform
Confidential
“programmatic advertising” and “programmatic buying”

PROGRAMMATIC AD (#ADTECH)
Demand-side Platform, Data Management Platform, Ad Exchange, Supply-side Platform
ConfidentialSource: ANTS, IAB, Luma Partners, State of Digital, 2016
Programmatic media
buying, marketing
and advertising is the
algorithmic purchase
and sale of
advertising space in
real time. During this
process, software is
used to automate the
buying, placement,
and optimization of
media inventory via a
bidding system.

DEMAND-SIDE PLATFORM (#DSP)
Multichannel Audience Buying
ConfidentialSource: ANTS, IAB, Luma Partners, State of Digital, 2016
A demand-side
platform (DSP) is a
system that allows
buyers of digital
advertising inventory to
manage multiple ad
exchange and data
exchange accounts
through one interface.
(Wikipedia)
BUY EVERYTHING
IN DIGITAL WITH PROGRAMMATIC
VPAX
PREMIUM
PUBLISHERS
ANTS AD
EXCHANGE
AD
EXCHANGES
PARTNER
DATA & 3RD
DMPs
ADNETWORKS
SSPs

DATA MANAGEMENT PLATFORM (#DMP)
Anonymous & Audience data
Confidential
Sources: ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP, https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
A Data Management Platform (DMP) is a
system that allows the collection of
audience intelligence by advertisers and
ad agencies, thereby allowing better ad
targeting in subsequent campaigns. (IAB)
• Reach: Measurement and Optimization
• Tracking : User behaviors
• Mapping: Audience data (unify and enrichment)
• Segmentation: Create users segment
• Activate: Reuse segment
ACTIVE
• CRM
• Display
• Advertising
• Email
• Website
• Personalization
• Direct Mail
• Call Centers
• Search
• Social
Customer Data Platform (CDP)
Data Management Platform (DMP)
Demand-side Platform (DSP)

CUSTOMER DATA PLATFORM (#CDP)
Anonymous merged with CRM and Customers 360
Confidential
Sources: ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP, https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding
https://www.connectivedx.com
A Customer Data Platform implemented with a proper governance plan to support it could
enable you to create a more complete picture of who your customers are by combining data
about them. This would enable you to do a few great things right off the bat, including:
• Statistically-driven segmentation. Instead of letting pure strategy drive segment
definitions, let your customer data show you how your customers break out organically
using variations on cluster analysis.
• Marketing placement strategy. By knowing more about your customers, you can
customize outbound messaging based on observed behavior. This capability is a core
function of most out-of-box CDPs.
• Aggregation of performance data for visualization. Performance analytics can be pushed
relatively easily from a CDP to a data visualization layer. This makes dashboarding using
custom tools much more actionable.
• Predictive modeling. This is something that everyone thinks they should be doing, but
are very likely not yet able to do it in a way that generates more than interesting
statistics. A CDP could enable predictive modeling that generates actionable insights,
which can then be used to drive and refine all of the other functions noted here.
• Personalization. The killer app of customer centricity, a CDP can be the central nexus of
customer understanding and push all aspects of a customer-centric strategy. In short, the
more data you have in one place, the more you know and can predict what experience
will be most relevant to your customers.
Data Management Platform (DMP)

Martech is the blending
of marketing and
technology. Virtually
anyone involved with
digital marketing is
dealing with martech,
since digital by its very
nature is technologically-
based. The term
“martech” especially
applies to major
initiatives, efforts and
tools that harness
technology to achieve
marketing goals and
objectives.
MARKETINGTECHNOLOGY (#MARTECH)
Automation to Personalization to 1:1
Confidential

MARKETINGTECHNOLOGY (#MARTECH)
Automation to Personalization to 1:1
Confidential

CUTOMER LIFECYCLE
Customer Journey
ConfidentialSources: ANTS, https://www.smartinsights.com 2016
In customer
relationship
management
(CRM), customer
life cycle is a term
used to describe
the progression of
steps a
customer goes
through when
considering,
purchasing, using,
and maintaining
loyalty to a product
or service.
(Salesforce)

ECOMMERCE CUTOMER EXPERIENCE MAP
Customer Journey
ConfidentialSources: ANTS, FPT 2016

CUSTOMER MOMENT & MICRO-MOMENT
… Right Time, Right Message, Right People, Right Device 
ConfidentialSources: ANTS, https://www.thinkwithgoogle.com 2016
There are 4 game-changing moments that really matter

OMNICHANNEL
Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
ConfidentialSources: ANTS, https://www.ecommercewiki.org 2016
Omnichannel is a cross-channel
business model that companies
use to improve their customer
experience. The approach has
applications in healthcare,
government, financial services,
retail and telecommunications
industries, and includes channels
such as physical locations, FAQ
webpages, social media, live web
chats, mobile applications and
telephone communication.
Companies that use omnichannel
contend that a customer values
the ability to be in constant
contact with a company through
multiple avenues at the same
time. (Wikipedia)

OMNICHANNEL
• Track across channels
• Identify under performing content – which
may require rethinking or user experience
changes
• Leverage content success (or content failure)
for planning
• Cast a wide net, all metrics, not one to
exclusion of the other
Using Metrics & Analytics

OMNICHANNEL
ConfidentialSources: ANTS, Gartner

OMNICHANNEL
Confidential
To what extend are the following tools
/ platform important in supporting a
fundamental omnichannel capability?
Scale of 1-4 with 4 being “critically important”
How important are programmatic omnichannel
advertising formats (cross-platform, audience-driven,
targeted impressions) as drivers of customer
engagement, purchase activity and lifetime value?
Source: ANTS (2016)
Analytics
Standardized attribution
Campaign management
Data management platform (DMP)
Creative development
Email delivery
Marketing automation/marketing
Demand-side platform (DSP)
Media trading desk / Programmatic
Digital print / fulfillment

OMNICHANNEL

OMNICHANNEL
Confidential

DIGITALTRANSFORMATION
Customer Experiences

How does it help?

Starbucks Digital Transformation
30,000+ Stores
20B+ USD Rev.
Case Study:
Top 1 F&B
Starbucks

30,000+ Stores
20B+ USD Rev.
Case Study:
Top 1 F&B
Starbucks
2008
Start Starbucks
Digital Ventures
Revamp My
Starbucks Ideas
2009
Starbuck Free
Wi-Fi
Starbuck Digital
Network
myStarbucks App
- Locate Store
- Learn about Coffee
- Build their own drinks
2010 2011 2013
Card Mobile
Apps
Mobile Payment
• Integration with
Square,…
• $621 million
sitting on the app
• 146M interest, or
8% profits
2015
Mobile Order &
Pay
• Same store sales
increased 9%
• 10.4 Active
Members
• 20% all in-store
transactions
(4M/y)
Starbucks Digital Customer Experience Transformation

Confidential
30,000+ Stores
20B+ USD Rev.
Case Study:
Top 1 F&B
Starbucks
28
Sources: ANTS, FPT 2016

CUSTOMER EXPERIENCE
Personalization

DIGITAL MATURITY
Personalization

DIGITAL MATURITY
Personalization… Be Customer Centric, Start NOW!

DIGITAL BUSINESS
10,000+ Audience Segments
Confidential
Gartner defines digital
business as follows: “Digital
business is the creation of
new business designs by blurring
the digital and physical worlds.
... Digital business promises to
usher in an unprecedented
convergence of
people, business, and things
that disrupts
existing business models”.

DIGITAL BUSINESS
Confidential
Digital Vortex 2017: Industry Ranking

DIGITAL BUSINESS
Confidential

#BIGDATA
5Vs = Volume, Velocity, Variety, Veracity and Value
Confidential

ARTIFICIAL INTELLIGENCE (#AI)
Confidential
Artificial intelligence
(#AI) is intelligence
displayed by
machines, in contrast
with the natural
intelligence displayed
by humans and other
animals. (Wikipedia)

ARTIFICIAL INTELLIGENCE (#AI)
Our Expertise
Confidential
Computer Vision &
Pattern Recognition
User Behavior
Prediction
Natural Language
Processing
Business Analytics
 Objects Detection
 License Plate
Recognition
 Driver Monitoring
 People Counting
 Available Parking Lots
 DTV
Recommendation
 Ad Recommendation
 FPT-Play
 ANTS
 News Monitoring
System
 IT Support Chatbot
 Digital Advisor
 Sentiment Analysis
 Voice Control System
 ANTS
 SmartRouter
 ANTS
Sources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform, https://en.wikipedia.org/wiki/Demand-side_platform, https://en.wikipedia.org/wiki/Real-time_bidding

ANTS PROGRAMMATIC OMNICHANNEL
1. BIG DATA & CONNECTED DATA
2. AUDIENCE & 360 CUSTOMER PROFILE
3. DIGITAL COMPONENTS
4. OPTIMIZATION & INSIGHTS
5. DIGITAL EXPERIENCE
6. DIGITAL API
7. OPEN PLATFORM

OMNICHANNEL STREATEGY
7 Core Digital Programs | Store > Ecommerce > Multichannel > Cross-Channel > Omnichannel
Confidential
DATA-DRIVEN
MARKETING & SALES TECHNOLOGY
MARKETING
MIX
ECOMMERCE
OMNICHANNEL
DigitalPrograms
MULTICHANNEL
DIGITAL BUSINESS &
BUSINESS INTELLIGENCE

OMNICHANNEL STREATEGY
Confidential
O2O INTEGRATED
Customer Driven
SOLUTION
Ecommerce
Multichannel
Omnichannel
Data-Driven
Marketing &
Sales
Technology
Digital
Business &
Business
Intelligence
Marketing
Mix
46M Connected Consumers (grass)
SoLoMo = Customers in 5km radius near store
Wifi-connected (50m, dandelion flowers)
In-store
customers
Vietnam Internet 2017
Connected Consumers Cloud
• 46M Internet Users
• 44M Mobile Internet
• 120M Mobile Subscriptions
• 42M Active Mobile Social
Offline Consumers:
• Stores
• Offline Customers
• Online Customers
Pay
Customers
In-store
Customers
Wifi-connected
Social Location Mobile (SoLoMo)
Integrated
based on 1st Party Data
In-store
Pay
Customers
(tree leaf)
O2O campaigns can
return to the soil,
rejoining the ecological
etailer cycle
Targeted campaigns based
on 1st party data
can drive the customer to store
Communication, interaction around
product and brand share back to online
Customers order online and pickup
Use QR code + Mobile App
+ Digital Customer ID
to link offline transaction
CDP provide the audience data for
activating the Programmatic Audience Buying

1
2
3
4 5
6
7
OMNICHANNEL INTEGRATED CUSTOMER DRIVEN SOLUTION
Confidential
1. Contains information management and analytical capabilities. Data management programs
and analytical applications fuel data-driven decision making, and algorithms automate
discovery and action.
2. Personalized marketing technology for data collection, data classification, data analysis,
data transfer, and data scalability that creates a persistent, unified customer and combined to
create a single customer view.
3. Supports the back office and operations such as ERP and core systems for digital
experiences.
4. Supports the business operations, reporting, dashboards and online analytical processing
(OLAP) analysis of all business process and core system data.
5. Contains the main customer-facing elements such as customer and citizen portals,
multichannel commerce and customer apps.
6. API management, control and security are main elements.
7. Supports the creation of, and connection to, external ecosystems, 3PL, payments,
marketplaces, and communities.

Confidential
Single Customer ID
External Partners
Single Employee ID
SaaS,PaaS,Micoservices
… others
• 7 Digital Programs
• 31 Digital Modules

Sources: ANTS, OmniRetailExperts 2017
Single view
of the Customer
Single view
of Data
Single view of the
7-Eleven across all channels
Personal info
Purchase
history
Shopping
preferences
Likes &
Dislikes
Purchase
frequency
Loyalty
rewards
Inventory
Store
POS
Products & Prices
eCommerce
Mobile
commerce
Marketing
& Sales
Supply
data
Social
Call
center
Returns anywhere
Store
mPOS
TV
eCommerce
Mobile
commerce
Same price
everywhere
Fullfillment
anywhere
Social
Kiosk
1st yearToday 2nd year 3rd year

1000+ Publishers 50+ Agencies 500+ Advertisers
• Education
• Banking
• Retail
• Real Estate
• Beauty & Spa
• Automotive
ANTS Customers:
• Ecommerce

OMNICHANNEL & AUTOMATION
DIGITAL MARKETING-SALES
3. DATA-DRIVEN PERFORMANCE MARKETING
4. AUTOMATION MARKETING
5. CHATBOT & ASSISTANCE
6. ECOMMERCE RECOMMENDATION
7. OMNICHANNEL CONTACT CENTER & CS
5-steps
Programmatic
Omnichannel

• Data Warehouse to Data Lake to Big Data
• Marketing & Sales & Customer 360 & CS & Social Data
• Business Data to Digital Business
• Automation to Personalization

CUSTOMER DATA PLATFORM
Marketing Automation, AdOpts, Programmatic
Confidential
Customer Data Platform
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand

Data Management Platform + CRM
Confidential
Online Online 2 Offline 2 Online Online
Customer Touch Points
• In-store Points / QR
• QR Bills/Transaction (POS)
• Wifi-touchpoints
• Call center
• CRM
• Digital Voucher
• Website & Mobile Web/App
• SMS/Email/Webpush/AppPush
• Social Official Account (FanPage)
• ChatBot (Facebook msg, Line)
• Marketing
• Ecommerce
• Mobile Number
• Email
• Social ID
• Device ID
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand

Data Management Platform + CRM
ConfidentialSources: FPT, ANTS, https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
Pay
Customers
In-store
Customers
Wifi-connected
Social Location Mobile (SoLoMo)
Integrated
based on 1st Party Data
10,000+ Stores
1B+ USD Rev.
Case Study:
Top 1 Retail
in Thailand

• Data Management Platform
• Data Customer Platform
• Marketing & Sales & Customer 360 & CS & Social Data
• ERFM Matrix & Business Data to Business Insight

360 CUSTOMER VIEWS
O2O + CRM + Customer Data Platform + Programmatic
Confidential
D
A
T
A
D
A
T
A
CustomerDataPlatform(CDP)=
DataManagementPlatform(DMP)+CRM
Programmatic&PredictiveMarketing
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

ENGAGEMENT + RECENCY + FREQUENCY +
MONETARY (ERFM) ANALYTICS FOR RETAIL
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
E
ENGAGEMENT
The time on site,
time on product
Sources: ANTS, https://en.wikipedia.org/wiki/RFM_(customer_value)

Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

CUSTOMER IDs = (A, B, C, …)
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
400+ Stores
500M USD Rev.CUSTOMER IDs = (A, B, C, …)
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ SKUs >>> ACTIVATE

Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ SKUs Recommendation

Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
ERFM SEGMENTATION
/ Customer LTV

O2O CUSTOMER DATA MAPPING
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
GROW YOUR MARKETING DATABASE

Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Former CEO at Citi Express
Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Mapping Lead Data with Social Data (Facebook Profiles)

Confidential
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
Mapping Lead Data with Social Data (Facebook Profiles)

Confidential
O2O-1: SCAN QR CODE TO GET SURPRISING DISCOUNT
Mechanism:
- Every phone collection will has the QR code (randomly).
- User visit offline store, can scan to get the hidden discount
number (20%, 30%, 90%) behind the QR code on the
shoes, after receive randomly discount voucher online,
user can visit website to buy products with discount price.
Requirement:
- QR Code list
- Promotion products list.
 Recommended, since easy to apply and interesting
way as a game for customer to hunt prize.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
O2O-2: WIFI IN STORE integrated with DMP & CDP (CRM)
Mechanism:
- Apply for the shopper/consultant who go with our
customers.
- User visit store and wait for their friend to try products will
need to submit their email to get access store wifi.
Requirement:
- Wifi set up
- DMP set up
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
O2O-3: SHORT SURVEY
Mechanism:
- We make a short survey (around 5 questions) to get
visitors information (email, evaluation about service…)
Requirement:
- Survey question list
- Person to do the survey.
 Recommended since easy to apply and also can get
the feedback from customers.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
O2O-4: POSM
Mechanism:
- Standee to introduce online promotion (register via email to
get discount voucher…)
Requirement:
- POSM production
 Must have, to build awareness for website.
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
O2O-5: IPAD FOR SALE MAN
Mechanism:
- Sale man to help customer leave email to get discount
online.
Requirement:
- Ipad/tablet
- Dedicated sale man to follow project
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

Confidential
O2O-6: USE GOOGLE and FACEBOOK DMPs
Mechanism:
- Leverage CRM data + Customer Data Platform to
synchronize with Google’s DMP and Facebook’s DMP for
mapping the email + phone via campaigns.
Requirement:
- Customer Data Platform
- Programmatic DSP
CRM
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam

3. DATA-DRIVEN PERFORMANCE MARKETING
• Data Management Platform
• Customer Data Platform
• Demand-side Platform
• Online 2 Offline

OMNICHANNEL + CUSTOMER DATA PLATFORM
Confidential
Reactivation & Advocacy
Retention
Sales
Stores &
Websites & Apps
Lead
Intent
Consideration
Awareness
Omnichannel Customer Data Platform
D
A
T
A
D
A
T
AO2O
Retargeting
Email, SMS,
Call, Display
Brand Campaign
Performance
Campaign
Lead Generation &
CPI Campaign
Dynamic &
Personalized
Content
eCommerce
Customer Support
Loyalty & Points
Remarketing
Campaign
KPIs:
• Unique visitors
• Value per visit
• Fan/Followers
KPIs:
• Unique Reach
• In-target
KPIs:
• Leads / Lead conversion rate
• App Installs / Install CR
• Time on Site
• Shares/Comments/Likes
• Pageviews/Visit
KPIs:
• Sales (on and offline-
influence)
• Revenue / Profit
• Average Order Value
• Cost in Revenue
• ROAS
KPIs:
• Repeat Purchase (LTV) / CLM
• Satisfaction and Loyalty
• Advocacy
DataManagementPlatform(DMP)
(cookiesID,deviceID,socialID,…)
CRM
(customerID,mobile,…)
400+ Stores
500M USD Rev.
Case Study:
Top 2 Retail
in Vietnam
GIẢIPHÁPQUẢNGCÁOONLINETỰĐỘNGĐAKÊNH

AUDIENCE BUYING: IN-TARGET AND PERFORMANCE
Confidential
PROGRAMMATIC BUYING
AD OPTIMIZATION
MONITORING
ANALYSIS
REPORTING
ANTS AD EXCHANGE
PREMIUM PUBLISHERS
ADNETWORKS
AD EXCHANGES
SSPs
DIGITAL PLATFORM (DSP) AD INVENTORIES
ANTS DMP MEDIA DATA
CRM DATA PARTNER DATA & 3RD DMPs
CUSTOMER DATA PLATFORM (CDP) & DATA MANAGEMENT PLATFORM (DMP)
Sources: ANTS,
https://en.wikipedia.org/wiki/Personalized_marketing#DMP,
https://en.wikipedia.org/wiki/Customer_Data_Platform,
https://en.wikipedia.org/wiki/Demand-side_platform,
https://en.wikipedia.org/wiki/Real-time_bidding
Customer

RIGHT AUDIENCE : IN-TARGET AND PERFORMANCE
10,000+ Audience Segments in DMP
Confidential

MULTICHANNEL ADS: IN-TARGET AND PERFORMANCE
Confidential
GIẢIPHÁPQUẢNGCÁOONLINETỰĐỘNGĐAKÊNH

RIGHT AUDIENCE : IN-TARGET AND PERFORMANCE
ConfidentialSource: Centerline Digital
OMNICHANNEL–MARKETINGMIX

4. AUTOMATION MARKETING
• Customer Data Platform
• CRM
• Demand-side Platform

AUTOMATION MARKETING – EMAIL & SMS &TELESALES REMINDER
& AUTO CAMPAIGNS
1,000+ Automation Campaigns
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam

& AUTO CAMPAIGNS
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
GIẢI PHÁP QUẢN LÝ & PHÂN TÍCH DỮ LIỆU KH

& AUTO CAMPAIGNS
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
COMMUNICATION
CHANNEL & TRIGGERS
SHOPPING CART
ABANDONMENT
X

& AUTO CAMPAIGNS
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
X

& AUTO CAMPAIGNS
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam

5. CHATBOT & VIRTUAL ASSISTANCE
• Facebook Messenger 24/7
• Virtual Assistance
• Artificial Intelligence

CHATBOT – PERSONALIZED BY DMP & CDP
5,000+ Difference Sceneries and BOT’s with Natural Languages Understanding
Confidential
CHATBOT

6. ECOMMERCE & RECOMMENDATION
• Website Recommendation
• Email Recommendation
• Personalization
• Custo

ECOMMERCE RECOMMENDATION
10,000+ ERFM Segments leveraging data from CDP & DMP
Confidential
ERFM SEGMENTATION
/ SKUs Recommendation
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam

MOBILE ECOMMERCE RECOMMENDATION
10,000+ ERFM Segments leveraging data from CDP & DMP
Confidential
100000+ Merchants
5M SKUs
Case Study:
Top 2
Ecommerce
in Vietnam

7. OMNICHANNEL CC & CS
• Online 2 Offline Mapping
• Call Center to Multi Social-Media Communication
• Recommendation

OMNICHANNEL CONTACT CENTER & CS
Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP

Confidential
100+ Stores
100M USD Rev.
Case Study:
Top 1 Retail
in Vietnam
➔ Call from personal cellphone using
company number
➔ Directory: name with extension
integrated with DMP and CDP + CRM
➔ Chat and Share files
➔ Economy battery with waiting call via
push notification
➔ Chat directly with Customer from
mobile app to web, skype, viber,
facebook
➔ iOS and Android
MULTICHANNEL CONTACT CENTER & CS integrated with DMP and CDP

KEY TAKEAWAYS
Confidential
1
2
3
4
5
PROGRAMMATIC AD
DATA MANAGEMENT PLATFORM
E-RFM MATRIX ANALYTIC

Did you know?
• Ants are capable of carrying objects 100x their
own body weight - HighScalbility
• Ants are animal has the highest Brain-to-body
mass ratio 1:7 – Intellectual
• Ants are power animal symbol of team work,
well-organized, hard-working and patience -
Teamwork
• Ants may be smallish in nature, but never
underrate their speed – Fast
• Ants are spend time chomping it big food into
smaller pieces to make it easier for individual
ants to carry, or work together to carry it
whole. – Big Data VS Small Data = “Value”
ANTS’s vision is to unleash the full economic potential of digital business.
ANTSTEAM

THANKS FOR
WATCHINGANTS ONLINE ADVERTISING SOLUTION PTE. LTD.
dat@antsprogrammatic.com | http://antsprogrammatic.com
Office: +84 8730 99199
SINGAPORE OFFICE
Singapore : #8 Kallang Avenue, #12-09 Aperia Tower 1, Singapore 339509
INDONESIA OFFICE
Indonesia : One Pacific Place, 15th Fl., Sudirman Central Business Distr. Jl. Jend. Sudirman Kav. 52-53 Jakarta 12190, Indonesia
VIETNAM OFFICE
HCM (HQ) : #24 - #32 D6, Sai Gon Pearl Villas, 92 Nguyen Huu Canh Str., Ward 22, Binh Thanh Dist., HCMC
HN : #Floor 2 - Toong, 25T2 Nguyen Thi Thap Str., Trung Hoa Nhan Chinh, Ha Noi

ANTS Programmatic Omnichannel 2017 - Part 1

Recommended

More Related Content

What's hot (20)

Similar to ANTS Programmatic Omnichannel 2017 - Part 1 (20)

More from ANTS (9)

Recently uploaded (20)

ANTS Programmatic Omnichannel 2017 - Part 1