App cloud-mobile-solutions-guide

THE COMPLETE GUIDE TO
App Cloud
Mobile

MODERN APP DEVELOPMENT USING APP CLOUD MOBILE
06 | Breaking It Down: Mobile UX
07 | Breaking It Down: Mobile Back-end Services
3
PUTTING IT ALL TOGETHER WITH APP CLOUD MOBILE
10 | Salesforce1 Mobile App: Integrated, Instant Deployment
12 | Custom Apps with Mobile SDK: Branded Stand-Alone Apps
14 | Custom Mobile Apps with Heroku: Language and Back-end
Flexibility with Support for Microservices
4
REFERENCE DIAGRAMS
19 | Salesforce1 Mobile App
20 | Custom Apps with Mobile SDK
21 | Custom Mobile Apps with Heroku
6
THE MOBILE OPPORTUNITY
2
NEXT STEPS
5
Table
of
Contents
INTRODUCTION
1

Where will these mobile apps come from? Increasingly, enterprises are
under pressure to build a strong in-house mobile competency. According
to Gartner, “By 2020, 75% of application purchases supporting digital
business will be ‘build,’ not ‘buy’.” That’s created a demand to make
mobile development easier, faster, and more accessible to developers
and nondevelopers within the enterprise.
However, the current approach to mobile app development is simply not
scalable. Building apps for contextual mobile experiences that leverage
data — both in network and offline — while addressing security and
scalability requires a lot of time and resources.
Other hurdles include:
This document is designed to help you quickly understand the technical
mobile landscape, to learn how App Cloud Mobile provides enterprise-class
mobile app development capabilities for balancing speed and control, and
to provide you with development guidance for your mobile journey.
Customer mobility is
becoming key to transforming
customer relationships
and creating new revenue streams through
“in the moment” customer experiences.
Enterprise mobility is critical for business
agility, and there is a big push to give
employees the same digital tools that
companies are giving to customers.
1
Forecast Analysis: Enterprise Application Software, Worldwide, 1Q16 Update. Gartner, 10 May 2016
By 2020, 75% of
application purchases
supporting digital business
will be ‘build,’ not ‘buy’.”1
— GARTNER
A lack of skilled developers is slowing mobile transformation
and forcing companies to prioritize and deliver only a few
apps at a time.
Conventional monolithic back-end platforms can’t keep
up with the rapid deployments mandated by agile-centric
mobile development.
The explosion in mobile tools, frameworks, and approaches
has further increased the governance burden for IT leaders
on their way to accelerating mobile innovation.
INTRODUCTION
1
3

The Mobile
Opportunity
Harness systems of record (including functional areas like
sales, service and ERP, as well as custom business apps) and
make that data actionable in mobile apps on any platform
or device.
Finally get ahead of the IT mobile backlog by decreasing
both delivery time and your portfolio’s risk profile and
governance burden.
Activate all developer types, from business analysts
to professional developers, who want to use emerging
frameworks, open source tools, and new programming
models (including microservices) to deliver more apps, faster.
Strong low-code capabilities for
rapid apps
Direct support for current and emerging
JavaScript mobile frameworks and a
complete SDK
The industry’s leading elastic compute
environment, Heroku, as the foundation for
massive-scale consumer apps
Streamlined integration, through data-by-
reference, APIs, and third-party ecosystems
These areas can be thought of as a mobile
continuum of capabilities for this type of app
development. App Cloud Mobile gives every
company the ability to leverage these tools to
quickly and easily build, deploy, and manage
any type of responsive mobile app and exploit
mobile opportunities.
We see three major opportunities in the rapidly
changing world of mobile:
1
2
3
4
Today’s IT leaders and mobile
developers have a huge number
of choices (and decisions) when
selecting their go-forward strategy
and tool set. No single-enterprise
software provider addresses all
possible use cases.
App Cloud Mobile focuses on four
main areas:
THEMOBILEOPPORTUNITY
2
1
2
3
4

Modern App
Development
Using
App Cloud
Mobile
Mobile app components are composed of a
user experience (UX) and a series of mobile
back-end capabilities. In this section, we will
lay out the components that make up each,
and then explore how App Cloud Mobile
effectively supports and connects these
components into working apps.
MODERNAPPDEVELOPMENTUSINGAPPCLOUDMOBILE
3
5

Highly
Scalable
Apps
Customers
and
Consumers
Hybrid/Native Multiple choices of HTML5/
JavaScript frameworks
Advanced features including touch
optimization, components, sample
apps, choice of IDE
Increased graphical capability
Device-dependent language/
framework support
Support for component-based
Lightning Design System (LDS)
Hybrid: Web
Development + Tool-
Specific + JavaScript
Native: Device-Specific
Languages, JavaScript
Hybrid: Custom UX with
advanced graphical and
device-specific capabilities
Native: Advanced UX with
unlimited interactivity and use
of device-specific features
Via internal/
external app
stores or websites
High-
Control
Custom
Apps
Employees
and
Customers
Hybrid/Native +
with Salesforce
Mobile SDK
Multiple choices of HTML5/
JavaScript frameworks2
Advanced features including touch
optimization, components, sample
apps, choice of IDE
Salesforce Mobile SDK3
provides
full support for offline and secure/
encrypted local storage
Increased branding flexibility
Support for component-based
Lightning Design System (LDS)4
Hybrid: Web
Development + Tool-
Specific + JavaScript
Native: Device-Specific
Languages, JavaScript
Hybrid: Custom UX with
advanced graphical and
device-specific capabilities
Native: Advanced UX with
unlimited interactivity and use
of device-specific features
Via internal/
external app
stores or websites
Breaking It Down: Mobile UX
While there are many types of mobile apps, Salesforce has found they can be summarized in the following table. These are the commonly used ways to approach
building the user-facing portion of mobile apps, along with their important trade-offs.
2
See https://developer.salesforce.com/mobile/services/mobile-packs
3
See https://developer.salesforce.com/page/Mobile_SDK
4
See http://www.lightningdesignsystem.com
3
APP TYPE MOBILE UXTARGET
AUDIENCE
FEATURES DEVELOPER
SKILL SETS NEEDED
UX CUSTOMIZATION
CAPABILITIES
DEPLOYMENT METHOD
Simple
Productivity
Apps
Employees
and
Customers
Salesforce1
Mobile App (S1)
Drag-and-drop app creation
Near-instant app distribution
Single container for all S1 apps
Self-contained, reusable application
components (Lightning components)
No-code access to device camera
and microphone
Apps are responsive OOTB
Offline support for recently used
records and draft record creation
Business Analysis
and Configuration
(No Coding Skills
Required)
Standard: Based on Lightning
components, branding
through page logos and colors
Admins deploy;
apps automatically
appear for all
authorized users in
the S1 container
6

Extensibility
App Cloud’s metadata foundation and focus on component-based development
means that developers can quickly develop and deploy apps, as well as add feature
improvements and rapidly iterate to decrease time to market, all while reducing
app backlogs.
Basic Mobile
Back-End
Services
Push Notifications; full support through native OS vendors including Apple,
Google, and Microsoft (for S1- and SDK-based apps)
Social Capabilities; access the Chatter REST API as well as Salesforce Community
Cloud (for SDK-based apps)
Geolocation Services: through native device capability (for SDK-based apps)
File Access: asynchronous upload/download support (for S1- and SDK-based apps)
Mobile Identity: OAuth capability with optional PIN authentication (for S1- and
SDK-based apps)
Integration:
APIs and
Connectors
App Cloud supports complete REST, SOAP, and streaming APIs that mobile
developers can use to create any type of composite app
Salesforce Connect provides data-by-reference via the industry-standard
OData protocol
AppExchange ISV and SI partner communities bring additional capabilities via
custom connectors
Mobile Device
Management
(MDM) Support
App Cloud Mobile provides OOTB support for all major MDM solutions, including
policy support, custom login URLs for apps, and certificate-based authentication.
This requires no changes to the application code (for SDK-based apps). S1 provides
complete MDM support for Android and Windows.
Secure,
Trusted
Platform
App Cloud’s S1 approach directly leverages Salesforce’s global, secure, multitenant
services, and supports a rich sharing model and user management.
When using App Cloud’s Heroku service, developers can leverage Private Spaces5
, a
Virtual Private Cloud (VPC) with the capability to meet additional security needs and
enable microservices-based programming models for independent development teams.
Both S1-and SDK-based approaches can take advantage of encrypted offline data
protects any in-flight data and prevents unauthorized access if the mobile device is lost
or stolen.
MOBILE BACK-END FEATURE APP CLOUD MOBILE DESCRIPTION
Breaking It Down:
Back-End Services
The most valuable mobile apps are the ones that provide
business or user context – that is, the ones that include
functionality that reads and updates relevant data, use data
from disparate sources, and leverage services from other
cloud and on-premises-based apps. Developers need to easily
tap into an enterprise-grade set of mobile back-end services
to ensure that their apps have this complete business or user
context and, meet the requirements at hand. App Cloud
Mobile provides a full set of capabilities that expose and
extend business data.
3
5
See https://www.heroku.com/private-spaces for further details.
7

Putting It All
Together with
App Cloud
Mobile
As IT leaders, you need to weigh the
pros and cons of mobile development
approaches against your specific use cases.
Additionally, you need to address the needs
of stakeholders and customer segments. In
the following table, we combine the mobile
UX and mobile back-end components
introduced earlier to present three key
mobile solution approaches.
PUTTINGITALLTOGETHERWITHAPPCLOUDMOBILE
4
8

Specialized Field Service
E-detailing
High-Touch Financial Management
Field Asset Management
Complex Site Surveys
Branded Event Management
Realty Management
Insurance Claim Submission
Specialized Field Service
B2C Loyalty Apps
E-commerce
Property Management
IoT Field Service
Social Media/Community
Sharing Economy Apps
B2C Wellness/Fitness
Recommendation Apps
Enterprise Apps for Mobilizing Complex
Processes
Customer and Consumer Apps for Creating
1-to-1 Experiences
Mobile Client:
Web, Cross-Platform Hybrid, or Native
Development Tools:
Lightning Components or JavaScript
Framework, Salesforce Mobile SDK
Back-End:
Salesforce Core via API and Mobile
Back-End Services
Mobile Client:
Web, Cross-Platform Container, or Native
Development Tools:
Lightning Components or JavaScript
Framework
Back-End:
Heroku PaaS via API and Mobile
Back-End Services
AppExchange Lightning
Components
Salesforce Community Cloud
Salesforce Connect
Salesforce Shield
Components
Salesforce Connect
Salesforce Shield
As discussed earlier, while these suggested application types are the most common, Salesforce has also seen customers create a
number of variations to meet their particular requirements, budgets, and skill sets.
Each of the approaches is further described in the following sections. Please also see “Reference Diagrams” at the end of this document for visual representations of each solution approach.
SOLUTION APPROACH WHAT KINDS OF APPS CAN I BUILD? HOW DO I DEVELOP? WHAT ADDITIONAL APP CLOUD
FEATURES SHOULD I CONSIDER?
Mobile SDK:
Branded,
Stand-Alone
Apps
Salesforce1
Mobile App:
Integrated,
Instant
Deployment
Approvals
Case Resolution
Order Tracking
Streamlining Sales Management Inventory
Management
Simple Site Surveys
Time and Expense Tracking Internal Event Mgmt.
Contract Management
Concierge Apps
Business Apps for Automating Processes Mobile Client:
Salesforce1 Mobile App Container
Development Tools:
Lightning App Builder, Lightning Process
Builder, Lightning Components
Back-End:
Salesforce Core OOTB
Components
Salesforce Connect
Salesforce Shield
Mobile Apps
with Heroku:
Custom,
Multi-
Language,
Elastic
4
9

The S1 mobile container offers these key features:
Ability to quickly build apps with no code and no deployment effort (activated apps are visible instantly on Salesforce1 Mobile App)
Direct camera access (for posting photos back to apps)
Voice-to-text input (for text form fills)
Offline access (when offline, locally stores updates and synchronizes when device is connected)
Connects to Salesforce data through REST APIs
Salesforce Connect for real-time access to external data sources
Developers often use this approach to extend Sales Cloud and Service Cloud functionality, and build analytics reports and
dashboards for mobile users. In addition, other features of App Cloud can be used by the Salesforce1 Mobile App, including:
Workflow
Alerts
Chatter
Third-party AppExchange Lightning Components
Integration to back-end systems through Salesforce Connect or Apex
Authorized access to data encrypted through Salesforce Shield
Common use cases for this approach include:
Approval requests
Case resolution
Trouble tickets management
Order fulfillment (including accessing data
from ERP and other systems)
CRM tasks
Inventory management
Simple site surveys
HR apps:
Company calendar/holidays
Events
Fitness schedule
Building/parking info
Cafeteria menus
Sales-based streamlined customer data capture;
any geolocation apps
Customer service: customized site surveys and
digital signature apps
SALESFORCE1 MOBILE APP: INTEGRATED, INSTANT DEPLOYMENT
Salesforce1 Mobile App-based apps are focused on increasing the day-to-day productivity of employees. In this approach, the Salesforce1 Mobile App
container is used to host custom low-code mobile apps built by admins or business analysts.
4
10

SALESFORCE1 MOBILE APP: CUSTOMER STORY
Unilever delivers six
apps in six months to
thousands of employees
with App Cloud Mobile.
MyApprovals app streamlines submissions of
millions of approvals and gives time back to
thousands of employees each day.
FEATURED APP
MyApprovals (mobile approvals)
WHAT THE APP DOES
MyApprovals brings together approval workflows from a number of ERP
systems to reduce the effort in approving purchase orders, expenses,
invoices, and more. By reducing approval submission from 2 minutes to
10 seconds across 2 million approvals processed annually, the app has the
potential to save thousands of employee hours per year.
HOW THE APP WORKS
Once the approval notification pops on the employee’s mobile device, the
employee uses single sign-on to log in to the app and clicks to approve or
return the request. The app syncs with multiple business systems and sorts
different approvals in one list view for a one-stop approval experience.
WHO BUILT THE APP
A tech lead with a co-located DevOps team, partnering with Mindtree, built
the front end of the app in under 8 weeks.
UNDERLYING ARCHITECTURE
UX: Cross-platform Salesforce1 Mobile App with custom Visualforce page;
S1 offline capability; MuleSoft as an integration layer; platform services for
identity and single sign-on. The app works in 33 languages. The Unilever
team is in the process of rebuilding it on Lightning.
OTHER APPS BUILT WITH APP CLOUD MOBILE
Agent App, Ideas App, Workplace App, Everyday Action App, News App
4
App Cloud Mobile is a
key part of our vision
for a digital employee.
It is our strategic
platform for delivering
mobile apps to a staff
of 100,000 globally.”
TOM MADDEN | APPS LEAD
11

Key benefits include:
Developer choice of component framework, including Angular, Polymer, React, Xamarin, and others
High control over branding and user experience
OOTB access to the Salesforce sharing, security, and federated identity models via standard REST and OAuth mechanisms
Support for all major MDM products
Enterprises can choose to expose Partner Communities via the REST API
Common use cases for the SDK approach include:
Large-scale supplier communities: knowledge sharing, RMA management
Supply chain management
Distributor networks: supply chain management, lead pass, deal management, and more.
Healthcare and life sciences: e-detailing
Specialized CRM
Specialized field of service
Branded event management
Apps built using the Mobile SDK are focused on providing a highly customized and branded user experience. Typically, such apps focus on enabling
increased customer engagement and retention, managing complex supply chains and partner ecosystems for increased service, and the seamless
execution of transactions. In this approach, developers create stand-alone mobile apps using a number of widely used JavaScript and component
frameworks,6
and leverage the Salesforce Lightning Design System7
in conjunction with their chosen tool set. They also use the Salesforce Mobile SDK and
RESTful services to access Salesforce as mobile back-end as a service.
MOBILE SDK: BRANDED, STAND-ALONE APPS
4
6
See https://developer.salesforce.com/mobile/services/mobile-packs
7
See http://www.lightningdesignsystem.com/
12

MOBILE SDK: CUSTOMER STORY
CARL CARTER | VP, CRM
App Cloud Mobile gives us the power to
deliver custom mobile apps in just a couple
of months, so we can focus on making the
entire business more productive”
Barclays uses App Cloud Mobile SDK to enable
1,000+ Relationship Directors to productively run
their business from their tablet with a native iOS app.
FEATURED APP
MyClient App (relationship management)
WHAT THE APP DOES
The myClient iOS app prepares Relationship Directors with real-time
knowledge of the client account, past conversations, potential talking points,
products they hold, account balances, as well as the kind of income generated
by the client — before they walk into the meeting. Additionally, Relationship
Directors can take meeting notes and submit in real time without needing to
prepare lengthy reports days, and sometimes weeks after.
HOW THE APP WORKS
Relationship Directors download the app from the internal corporate app store
and login using their credentials. The app calls a series of custom REST APIs
and syncs all the relevant data in CRM to their iPads using offline caching
functionality; relationship directors can view and edit client records in real time.
WHO BUILT THE APP
One native developer, one Salesforce developer and a couple of business
analysts launched the initial version in under 3 months with focused bi-weekly
releases; continual updates have been released on a monthly basis ever since.
UX: Native iOS and Third-Party Graphing Libraries; Mobile SDK Services;
Offline, REST APIs for connecting to data; Custom SSL Pinning and Complex
Pin; Platform Services
OTHER APPS BUILT WITH APP CLOUD MOBILE
Mortgage Application App, Digital Marketing App
4 1,000+ Barclays Relationship
Directors now run their
business from their iPad.
13

Depending on specific requirements for business data and integration, developers can leverage a number of
additional App Cloud capabilities and tools, including:
Seamless bidirectional sync between Heroku data stores and sales/service business data (via Heroku Connect)
Ultra-secure Virtual Private Cloud (VPC) connectivity between on-premises enterprise apps and dedicated
Heroku instance (Heroku Private Spaces)
Full REST APIs to quickly provide mobile apps with the business data they need
Vast ecosystem of connectors, ISV/SI partners, and marketplace to streamline integration and deployment
Common use cases for the Heroku approach include:
Business-to-consumer loyalty programs
Business-to-customer custom intranet
Business-to-business complex business rule-based computations
CUSTOM MOBILE APPS WITH HEROKU: CUSTOM, MULTI-LANGUAGE, ELASTIC
In many cases, mobile app developers need to provide a highly effective user experience and seamless extension of the enterprise’s brand for very
large audiences. Also, as more development teams adopt the microservices approach to app development, they need additional flexibility in back-
end tooling and the ability to independently deploy apps across a heterogenous set of back-end services.
In the Mobile SDK and Heroku approach, developers can write either hybrid or native apps to meet their customers’ requirements and use App
Cloud’s Heroku service as a scalable “elastic” compute capability that can easily scale to meet any demand. To construct their end-to-end apps,
developers use a combination of APIs and their server-side language of choice to build responsive mobile apps coupled with Heroku computer power
and flexible data stores.
4
Key benefits of this approach include:
Developer choice of component framework, including Angular, Polymer, React, Xamarin, as well as server-side development
languages (Ruby, Java, Scala, Node.js, and others)
High control over branding and user experience
Support for microservices-based development models, including Continuous Integration/Continuous Delivery via Heroku Flow
Rich set of functional back-end add-ons (logging, messaging, data services, and more) available to development teams
Out-of-the-box (OOTB) federated identity across Force.com and Heroku via standard REST and OAuth/SAML mechanisms
Support for all major MDM frameworks
Back-end compute scale and elasticity with none of the provisioning or complex configurations to manage
14

ILLUMINATE brightens
the future of monumental
Bay Area public art.
App Cloud Mobile from
Salesforce has enabled
us to build a robust
donor engagement
system that we can
use to create ongoing
relationships — an
extremely valuable asset
for an arts organization.”
BEN DAVIS | FOUNDER AND CHIEF VISIONARY OFFICE
ILLUMINATE uses App Cloud to establish a
donor system of record, as well as a donor
engagement app running on Heroku to
support its “Shine It Forward” program.
FEATURED APP
Shine It Forward
WHAT THE APP DOES
The Shine It Forward app is a mobile-first, responsive web app that performs
gracefully across mobile, tablet, and desktop browsers. Donors can dedicate a
light in The Bay Lights project to a loved one and memorialize the dedication
by uploading a photo and text. The system randomly assigns a light from the
available pool, and users can navigate to the light detail page and zoom in on
their specific light. A permalink is generated for users to share their dedication
on Facebook, Twitter, or other social media sites.
HOW THE APP WORKS
Shine It Forward is comprised of two apps — the donor-facing UI and the API
— with a microservices architecture. The app’s Node.js front-end web service
renders a JavaScript application on the server side, which serves the UI to
web browsers.
WHO BUILT THE APP
A small team of developers built the the app in a rapid 6-week timeframe. The
use of Heroku Add-ons significantly accelerated development and reduced
testing time.
UX: React and Redux; Back-End Services: Node.js, Pliny, Filestack, Papertrail,
Blitline; Platform Services; Integration with business data using Heroku Connect
4
CUSTOM MOBILE APPS WITH HEROKU: CUSTOMER STORY
15

Next
Steps
As we’ve seen, App Cloud has everything you
need to take full advantage of the mobile
opportunities of unlocking business data,
slashing your mobile backlog, and enabling all
of your mobile developers to be productive
and fast. So, where do you go from here?
5
NEXTSTEPS
16

1
2
3
NEXTSTEPS
5
Decide on the mobile app(s) you want to build using this
document as a guide.
Depending on the approach you choose, dive in and start
experimenting:
Trailhead for Salesforce1 Mobile App
Trailhead for Mobile SDK apps
Information on developing Mobile Heroku apps
Deploy early and often — mobile app development is most
effective by starting small and delivering incremental value,
then continuing to deliver new features and apps over time.
Here are three suggested steps as you begin
your App Cloud Mobile journey:
And while changing business
models, requirements, and
new use cases will continue
to bring change to your
organization, App Cloud
Mobile’s range of tools
allows you to meet today’s
needs with the flexibility to
adopt new frameworks and
approaches — all atop the
industry’s leading secure
cloud platform.
17

Have It All with
App Cloud Mobile.
BUILD MOBILE APPS FASTER WITH
THE LEADING CLOUD PLATFORM
5
NEXTSTEPS
18

SALESFORCE1 MOBILE APP: REFERENCE DIAGRAM
REFERENCEDIAGRAMS
6
Approach Summary: Salesforce1 Mobile App uses Lightning App Builder and Lightning Process Builder to rapidly create single-page mobile
apps that leverage built-in workflow capabilities of Force.com. Additionally, these apps can securely access customer and business data as well
as communities for rich interaction. Finally, the Salesforce1 Mobile App leverages the complete integration capability of App Cloud through
Salesforce Connect, REST, SOAP and Streaming APIs, and IoT data sources through REST or IoT Gateways (via partners).
*Feature is included as a built-in part of the Salesforce1 Mobile App container.
Visual App and
Process Builder
Mobile UI
Frameworks Salesforce1 Mobile App/Lightning Web/Hybrid Native
Mobile
Development
Services
Platform
and MBaaS
Capabilities
Integration
Approaches
Customer
Data
External Data Sources (including ERP) Streaming Data Sources (including IoT)
Business
Data
Process and
Workflow Communities
Auto Sync
(Heroku
Connect)
Model-Driven Service (Force.com)
0data (Salesforce Connect), SOAP/REST, Messaging, API REST, Third-Party IoT Gateway
Identity (Users, Profiles, Roles, Permissions) | Analytics | Security
Custom Back-
End
Postgres, Redis,
Kafka
Large Scale
Compute,
Messaging, AI
Elastic Compute Service (Heroku)
Microservice
Container
Data Services Specialized Add-ons
Push Notifications* Offline Sync* Encrypted Database* Identity* MDM Policies*
19

CUSTOM APPS WITH MOBILE SDK: REFERENCE DIAGRAM
REFERENCEDIAGRAMS
Approach Summary: Custom apps using the Salesforce Mobile SDK can be built using a number of popular JavaScript frameworks to provide
complete control over the user experience, page flow, and branding of the app. They can then leverage the SDK’s offline sync, encrypted database
storage, push notifications, and other features. The SDK provides access to Force.com’s built-in workflow, customer and business data, and
communities for rich interaction. These apps can also leverage the complete integration capability of App Cloud through Salesforce Connect,
REST, SOAP and Streaming APIs, and IoT data sources through REST or IoT Gateways (via partners).
6
Visual App and
Process Builder
Mobile UI
Frameworks
Mobile
Development
Services
Platform
and MBaaS
Capabilities
Customer
Data
Business
Data
Process and
Auto Sync
(Heroku
Connect)
Custom Back-
End
Postgres, Redis,
Kafka
Large Scale
Compute,
Messaging, AI
Microservice
Container
Push Notifications Offline Sync Encrypted Database Identity MDM Policies
Salesforce1 Mobile App/Lightning
Integration
Approaches
Web/Hybrid Native
20

CUSTOM MOBILE APPS WITH HEROKU: REFERENCE DIAGRAM
REFERENCEDIAGRAMS
Approach Summary: Custom mobile apps using Heroku can use a number of popular JavaScript frameworks or native approaches to provide
complete control over the user experience, page flow, and branding of the app. They can then tap into Heroku’s elastic compute capabilities to
scale the custom back end, and pull data from IoT sources through REST or IoT Gateways (via partners). These custom mobile apps can also
optionally use and synchronize Force.com data through Heroku Connect.
6
Mobile UI
Frameworks
Mobile
Development
Services
Platform
and MBaaS
Capabilities
Integration
Approaches
Customer
Data
Business
Data
Process and
Auto Sync
(Heroku
Connect)
Custom Back-
End
Postgres, Redis,
Kafka
Large Scale
Compute,
Messaging, AI
Microservice
Container
Visual App and
Process Builder
Push Notifications Offline Sync Encrypted Database Identity MDM Policies
Web/Hybrid NativeSalesforce1 Mobile App/Lightning
21

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