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Unified	
  Monitoring	
  with	
  
AppDynamics
Dus$n	
  Whi*le	
  
@AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
52% of Fortune 500 firms
since 2000 are gone
Login
Flight Status
Search Flight
Purchase
Mobile
Big data
SOA
NOSQL
Cloud
Agile
Web
Application complexity is exploding
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Up7me	
  is	
  cri7cal	
  for	
  enterprises	
  and	
  consumers
Performance	
  impacts	
  the	
  bo=om	
  line
How	
  fast	
  is	
  fast	
  enough?
§ Performance	
  is	
  key	
  to	
  a	
  great	
  user	
  experience	
  	
  
-­‐ Under	
  100ms	
  is	
  perceived	
  as	
  reac$ng	
  instantaneously	
  
-­‐ A	
  100ms	
  to	
  300ms	
  delay	
  is	
  percep$ble	
  
-­‐ 1	
  second	
  is	
  about	
  the	
  limit	
  for	
  the	
  user's	
  flow	
  of	
  thought	
  to	
  stay	
  uninterrupted	
  
-­‐ Users	
  expect	
  a	
  site	
  to	
  load	
  in	
  2	
  seconds	
  
-­‐ ADer	
  3	
  seconds,	
  40%	
  will	
  abandon	
  your	
  site.	
  
-­‐ 10	
  seconds	
  is	
  about	
  the	
  limit	
  for	
  keeping	
  the	
  user's	
  a*en$on	
  
§ Modern	
  applica7ons	
  spend	
  more	
  7me	
  in	
  the	
  browser	
  than	
  on	
  the	
  server-­‐side
Who	
  cares	
  about	
  performance?
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
How	
  many	
  enterprise	
  monitoring	
  products	
  would	
  you	
  es7mate	
  your	
  IT	
  org	
  owns?
The	
  war	
  room	
  response	
  team
The	
  problems	
  with	
  monitoring	
  tools
§ Root	
  cause	
  isola7on	
  is	
  elusive	
  as	
  monitoring	
  lives	
  in	
  silos	
  
-­‐ Infrastructure	
  
-­‐ Hardware	
  +	
  Logs	
  +	
  Network	
  +	
  Storage	
  +	
  Containers	
  +	
  VMs	
  
-­‐ Applica$on	
  
-­‐ Load	
  Balancers	
  +	
  Web	
  Servers	
  +	
  App	
  Servers	
  +	
  File	
  Servers	
  
-­‐ Databases	
  +	
  Caches	
  +	
  Queues	
  +	
  Third	
  party	
  services	
  
-­‐ End	
  Users	
  
-­‐ CDN	
  
-­‐ Web	
  +	
  Mobile	
  
§ Metrics	
  lack	
  the	
  context	
  of	
  impact
Monitoring	
  lacks	
  the	
  business	
  context
The	
  struggle	
  of	
  modern	
  monitoring
§ Organiza7ons	
  focus	
  on	
  availability	
  +	
  raw	
  metrics	
  and	
  not	
  end	
  user	
  experience	
  /	
  impact	
  
§ Complex	
  apps	
  built	
  on	
  micro-­‐services	
  in	
  containers	
  living	
  in	
  elas7c	
  cloud	
  environments	
  
§ Too	
  many	
  graphs	
  from	
  too	
  many	
  metrics	
  
-­‐ Understanding	
  the	
  signal	
  from	
  the	
  noise	
  is	
  difficult	
  
-­‐ No	
  topology	
  awareness.	
  No	
  transac$onal	
  visibility.	
  No	
  root	
  cause.	
  
§ Alert	
  storming	
  with	
  too	
  many	
  false	
  alarms	
  
-­‐ Aler$ng	
  is	
  based	
  on	
  sta$c	
  thresholds	
  —	
  lacks	
  intelligent	
  anomaly	
  detec$on	
  +	
  correla$on	
  
-­‐ Lack	
  of	
  historical	
  context	
  or	
  rela$onships	
  between	
  metrics	
  and	
  events	
  
§ A	
  single	
  pane	
  of	
  glass	
  across	
  the	
  performance	
  stakeholders	
  
-­‐ Not	
  able	
  to	
  quan$fy	
  the	
  impact	
  of	
  performance	
  degrada$on	
  —	
  Not	
  self-­‐service
Velocity Presentation - Unified Monitoring with AppDynamics
Context	
  is	
  king:	
  Unified	
  Monitoring
Breaking	
  down	
  the	
  silos
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Situa7on-­‐aware	
  data	
  and	
  views
Web Ops App
Owner
Server
Admin
DBA
IT Ops
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Monitor	
  the	
  end	
  user	
  experience
§ Real	
  User	
  Monitoring	
  vs	
  Synthe7c	
  Monitoring	
  
-­‐ Synthe$c	
  tests	
  provide	
  24/7	
  assurance	
  
-­‐ RUM	
  provides	
  insights	
  into	
  actual	
  users	
  
-­‐ Mobile	
  device	
  segmenta$on	
  
-­‐ Unexpected	
  behavior/trends	
  
§ Real	
  User	
  Monitoring	
  
-­‐ Naviga$on	
  Timing	
  API	
  
-­‐ Resource	
  Timing	
  API	
  
-­‐ User	
  Timing	
  API	
  
-­‐ Javascript	
  Errors
Metrics	
  +	
  logs	
  help,	
  but	
  intelligence	
  is	
  be=er
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Velocity Presentation - Unified Monitoring with AppDynamics
Moving	
  from	
  reac7ve	
  to	
  proac7ve
§ Resolving	
  before	
  the	
  red	
  =	
  fixing	
  in	
  the	
  yellow	
  
-­‐ Automa$c	
  runbook	
  automa$on	
  integrates	
  with	
  your	
  devops	
  stack	
  
§ Intelligent	
  anomaly	
  detec7on	
  across	
  end-­‐user,	
  applica7on,	
  database,	
  server	
  metrics	
  
-­‐ Automa$cally	
  calculates	
  dynamic	
  baselines	
  for	
  all	
  of	
  your	
  metrics,	
  which,	
  based	
  on	
  actual	
  
usage,	
  define	
  what	
  is	
  "normal"	
  for	
  each	
  metric	
  
-­‐ Smart	
  aler$ng	
  based	
  on	
  any	
  devia$on	
  from	
  the	
  baselines	
  
§ Understand	
  trends	
  and	
  pa=erns	
  in	
  failures	
  -­‐	
  automa7cally	
  learn	
  from	
  the	
  past	
  
-­‐ Understand	
  what	
  are	
  the	
  most	
  impacaul	
  issues	
  to	
  resolve	
  
-­‐ Ocen	
  $mes	
  external	
  services	
  are	
  the	
  root	
  cause	
  with	
  limited	
  visibility	
  
-­‐ Enforce	
  SLAs	
  
Velocity Presentation - Unified Monitoring with AppDynamics
Moving	
  from	
  reac7ve	
  to	
  proac7ve
-­‐ Automa7c	
  discovery	
  of	
  environment	
  and	
  applica7on	
  changes	
  
-­‐ New	
  APIs,	
  transac$ons,	
  services,	
  clouds	
  
§ Leverage	
  analy7cs	
  to	
  be	
  smarter	
  about	
  using	
  the	
  data	
  you	
  already	
  have	
  
-­‐ System	
  Logs,	
  Metrics	
  from	
  events	
  and	
  infrastructure	
  stats	
  
-­‐ Transac$ons	
  with	
  request	
  parameters	
  +	
  User	
  state	
  from	
  cookies/sessions	
  
§ Performance	
  monitoring	
  isn’t	
  just	
  about	
  the	
  tech	
  
-­‐ Visibility	
  into	
  the	
  impact	
  of	
  business	
  -­‐	
  aler$ng	
  when	
  revenue	
  is	
  down
AppDynamics	
  leverages	
  and	
  embraces	
  open-­‐source
Leading	
  companies	
  invest	
  in	
  performance
§ Etsy	
  =	
  Kale	
  =	
  Statsd	
  +	
  Skyline	
  +	
  Oculus	
  (stats	
  collec$on	
  +	
  anomaly	
  detec$on/correla$on)	
  
§ Nealix	
  =	
  PCP	
  +	
  Vector	
  +	
  Servo	
  +	
  Atlas	
  (dashboards,	
  data	
  collec$on,	
  root	
  cause	
  analysis)	
  
§ Twi*er	
  =	
  Zipkin	
  (distributed	
  tracing)
Recommenda7ons
§ Treat	
  performance	
  as	
  a	
  feature	
  	
  
-­‐ Create	
  a	
  performance	
  budget	
  with	
  milestones,	
  speed	
  index,	
  page	
  speed	
  
-­‐ Capacity	
  plan	
  and	
  load	
  test	
  the	
  server-­‐side	
  	
  
-­‐ Op$mize	
  and	
  performance	
  test	
  the	
  client-­‐side	
  	
  
§ Monitor	
  performance	
  in	
  development	
  and	
  produc7on	
  	
  
-­‐ Instrument	
  everything	
  
-­‐ Measure	
  the	
  difference	
  of	
  every	
  change	
  
-­‐ Understand	
  how	
  failures	
  impact	
  performance	
  
§ Make	
  monitoring	
  cri7cal	
  and	
  test	
  in	
  your	
  con7nuous	
  delivery	
  process	
  	
  
§ Connect	
  the	
  exec/dev/ops	
  performance	
  perspec7ves	
  to	
  align	
  on	
  business	
  impact
Go	
  back	
  and	
  inves7gate	
  how	
  your	
  company	
  
can	
  break	
  down	
  the	
  monitoring	
  silos	
  and	
  be	
  
more	
  impac]ul	
  with	
  applica7on	
  intelligence.
Ques7ons?
Thank	
  you!	
  Enjoy	
  the	
  rest	
  of	
  Velocity	
  2015.
http://www.appdynamics.com/
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Velocity Presentation - Unified Monitoring with AppDynamics

  • 1. Unified  Monitoring  with   AppDynamics Dus$n  Whi*le   @AppDynamics
  • 3. 52% of Fortune 500 firms since 2000 are gone
  • 4. Login Flight Status Search Flight Purchase Mobile Big data SOA NOSQL Cloud Agile Web Application complexity is exploding
  • 7. Up7me  is  cri7cal  for  enterprises  and  consumers
  • 9. How  fast  is  fast  enough? § Performance  is  key  to  a  great  user  experience     -­‐ Under  100ms  is  perceived  as  reac$ng  instantaneously   -­‐ A  100ms  to  300ms  delay  is  percep$ble   -­‐ 1  second  is  about  the  limit  for  the  user's  flow  of  thought  to  stay  uninterrupted   -­‐ Users  expect  a  site  to  load  in  2  seconds   -­‐ ADer  3  seconds,  40%  will  abandon  your  site.   -­‐ 10  seconds  is  about  the  limit  for  keeping  the  user's  a*en$on   § Modern  applica7ons  spend  more  7me  in  the  browser  than  on  the  server-­‐side
  • 10. Who  cares  about  performance?
  • 14. How  many  enterprise  monitoring  products  would  you  es7mate  your  IT  org  owns?
  • 15. The  war  room  response  team
  • 16. The  problems  with  monitoring  tools § Root  cause  isola7on  is  elusive  as  monitoring  lives  in  silos   -­‐ Infrastructure   -­‐ Hardware  +  Logs  +  Network  +  Storage  +  Containers  +  VMs   -­‐ Applica$on   -­‐ Load  Balancers  +  Web  Servers  +  App  Servers  +  File  Servers   -­‐ Databases  +  Caches  +  Queues  +  Third  party  services   -­‐ End  Users   -­‐ CDN   -­‐ Web  +  Mobile   § Metrics  lack  the  context  of  impact
  • 17. Monitoring  lacks  the  business  context
  • 18. The  struggle  of  modern  monitoring § Organiza7ons  focus  on  availability  +  raw  metrics  and  not  end  user  experience  /  impact   § Complex  apps  built  on  micro-­‐services  in  containers  living  in  elas7c  cloud  environments   § Too  many  graphs  from  too  many  metrics   -­‐ Understanding  the  signal  from  the  noise  is  difficult   -­‐ No  topology  awareness.  No  transac$onal  visibility.  No  root  cause.   § Alert  storming  with  too  many  false  alarms   -­‐ Aler$ng  is  based  on  sta$c  thresholds  —  lacks  intelligent  anomaly  detec$on  +  correla$on   -­‐ Lack  of  historical  context  or  rela$onships  between  metrics  and  events   § A  single  pane  of  glass  across  the  performance  stakeholders   -­‐ Not  able  to  quan$fy  the  impact  of  performance  degrada$on  —  Not  self-­‐service
  • 20. Context  is  king:  Unified  Monitoring
  • 25. Situa7on-­‐aware  data  and  views Web Ops App Owner Server Admin DBA IT Ops
  • 31. Monitor  the  end  user  experience § Real  User  Monitoring  vs  Synthe7c  Monitoring   -­‐ Synthe$c  tests  provide  24/7  assurance   -­‐ RUM  provides  insights  into  actual  users   -­‐ Mobile  device  segmenta$on   -­‐ Unexpected  behavior/trends   § Real  User  Monitoring   -­‐ Naviga$on  Timing  API   -­‐ Resource  Timing  API   -­‐ User  Timing  API   -­‐ Javascript  Errors
  • 32. Metrics  +  logs  help,  but  intelligence  is  be=er
  • 36. Moving  from  reac7ve  to  proac7ve § Resolving  before  the  red  =  fixing  in  the  yellow   -­‐ Automa$c  runbook  automa$on  integrates  with  your  devops  stack   § Intelligent  anomaly  detec7on  across  end-­‐user,  applica7on,  database,  server  metrics   -­‐ Automa$cally  calculates  dynamic  baselines  for  all  of  your  metrics,  which,  based  on  actual   usage,  define  what  is  "normal"  for  each  metric   -­‐ Smart  aler$ng  based  on  any  devia$on  from  the  baselines   § Understand  trends  and  pa=erns  in  failures  -­‐  automa7cally  learn  from  the  past   -­‐ Understand  what  are  the  most  impacaul  issues  to  resolve   -­‐ Ocen  $mes  external  services  are  the  root  cause  with  limited  visibility   -­‐ Enforce  SLAs  
  • 38. Moving  from  reac7ve  to  proac7ve -­‐ Automa7c  discovery  of  environment  and  applica7on  changes   -­‐ New  APIs,  transac$ons,  services,  clouds   § Leverage  analy7cs  to  be  smarter  about  using  the  data  you  already  have   -­‐ System  Logs,  Metrics  from  events  and  infrastructure  stats   -­‐ Transac$ons  with  request  parameters  +  User  state  from  cookies/sessions   § Performance  monitoring  isn’t  just  about  the  tech   -­‐ Visibility  into  the  impact  of  business  -­‐  aler$ng  when  revenue  is  down
  • 39. AppDynamics  leverages  and  embraces  open-­‐source
  • 40. Leading  companies  invest  in  performance § Etsy  =  Kale  =  Statsd  +  Skyline  +  Oculus  (stats  collec$on  +  anomaly  detec$on/correla$on)   § Nealix  =  PCP  +  Vector  +  Servo  +  Atlas  (dashboards,  data  collec$on,  root  cause  analysis)   § Twi*er  =  Zipkin  (distributed  tracing)
  • 41. Recommenda7ons § Treat  performance  as  a  feature     -­‐ Create  a  performance  budget  with  milestones,  speed  index,  page  speed   -­‐ Capacity  plan  and  load  test  the  server-­‐side     -­‐ Op$mize  and  performance  test  the  client-­‐side     § Monitor  performance  in  development  and  produc7on     -­‐ Instrument  everything   -­‐ Measure  the  difference  of  every  change   -­‐ Understand  how  failures  impact  performance   § Make  monitoring  cri7cal  and  test  in  your  con7nuous  delivery  process     § Connect  the  exec/dev/ops  performance  perspec7ves  to  align  on  business  impact
  • 42. Go  back  and  inves7gate  how  your  company   can  break  down  the  monitoring  silos  and  be   more  impac]ul  with  applica7on  intelligence.
  • 44. Thank  you!  Enjoy  the  rest  of  Velocity  2015.