How SAS Institute Drove Digital Transformation Through DevOps - AppSphere16
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SAS Institute Inc. has undergone a significant digital transformation through the adoption of DevOps practices, which has improved operational efficiency and customer satisfaction. The transformation involved evaluating and refining application performance management (APM) solutions, enhancing collaboration between development and operations, and focusing on continuous delivery. Key outcomes include increased data analytics capabilities, reduced technical debt, and a strategic approach to recruiting staff suited for a DevOps environment.
How SAS Institute Drove Digital Transformation Through DevOps - AppSphere16
- 1. How SAS Institute drove digital transformation through DevOps Carl Hutchins Senior IT Manager | SAS Institute Inc.
- 2. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 3. My Story – a little background SAS Institute Inc. • World’s largest privately held software company • Founded in 1976 • 40 years young • Market leader in Advanced Analytics software • Headquarters in Cary, NC • 14,000 employees • Customers in 139 countries • 2014 Revenue of $3.09 Billion 3
- 4. SAS Business Units Education, Marketing, Finance, Publications, Contracts, HR, Legal, Tech Support, Corporate Services IT Core Services Web, IaaS, Systems (Unix & Windows, Storage) Security (GIS), Backups, Network, Helpdesk, Service Desk Enterprise Solutions Project Managers Business Analysis Developers Resource Managers Development Managers My Story – a little background Partnering with the Enterprise Solutions Division
- 5. My Story - a little background Technologies and Solutions
- 6. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 7. My Story - Before Monitoring Individual Elements • Nagios – 1,000 Checks • Check_MK • Wily Introscope APM • Network Monitors • Database Monitors
- 8. My Story – Before Monitoring Individual Elements – The Results
- 9. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 10. My Story – Transforming Partnering: Development, Operations & Vendors
- 11. My Story – Transforming Taking the Leap with APM • Evaluate - Drop solutions that are not working • Feedback Loop - Adjust your processes and technologies as needed • ROI – Cost benefit • Agile - Rapid evaluation and adoption
- 12. My Story – Transforming Key Point - Add Business Value • Identify business areas that have a problem that needs solving • Work together to solve the problem • Don’t loose focus on your key objectives • Accept the journey may not be fully defined • Listen to the business requirements and feedback
- 13. My Story – Transforming My APM Journey • Evaluate • Identified the current APM solution was not effective • Too much time to instrument • Watch for solutions / tools not being used • Feedback • Listen to developers • Listen to operations
- 14. My Story – Transforming My APM Journey • ROI • Saving time is saving money • Availability – outages cost money and reputation • Agile • Rapid assessment • Hack-a-thon for controller implementation • Deployment with Dev -> Test -> Prod Methodology
- 15. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 16. My Story – Now Flow map and Scorecard Flow map
- 17. My Story – Now Flow map and Scorecard Score Card
- 18. My Story – Now Changes in the Development Cycle • Issue: Point of Sale System not refreshing menu items • Root Cause: 70 JDBC Calls • Developers are now using AppDynamics to solve problems • Used in Software Development 18
- 19. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 21. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 22. Next Generation DevOps Digital Transformation • A lift in engagement • Improved customer satisfaction • Increased data capacity and customer consumption • Cost savings • Greater conversions
- 23. Next Generation DevOps Digital Transformation • Condensing systems • Global SaaS Solutions for Corporate Services • Consistent business rules • Less business support required
- 24. Next Generation DevOps Digital Transformation • Reducing IT and Business Support burdens • Less is better • Technical Debt – “why do I care”
- 25. Next Generation DevOps Digital Transformation • Increasing Data available for IT Analytics • Capturing data from more systems and applications • Provide business detailed reporting • Using Visual Analytics for business reporting
- 26. Next Generation DevOps Digital Transformation • Providing a single “truth” for data • Business Question: “How many employees work for the company?” Using one global SaaS solution to provide the single source of truth for this question.
- 27. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 28. Next Generation DevOps IT Analytics • Measure my services • Incorporate customer satisfaction • Big Data within IT Analytics
- 29. Next Generation DevOps IT Analytics • Everyone using same data sets • Consistent set of global rules • Usage is everywhere: • Customer feedback • Human Resources • Finance • Corporate Services • IT - Hardware failure prediction • IT – Data Center Metrics & Costs • IT – Server placement in the data center • Marketing
- 30. Next Generation DevOps IT Analytics • Customer Retention Project • Predicting if the customer will renew • Analytics in Action • Access data from Tech Support • Capture data from click streams • Use data from pipeline futures • Access information from contracts • And more data sets were used….. • The data is there • Bring it all together • Derive patterns • Solve for Business Problems
- 31. Next Generation DevOps IT Analytics • Data Center Analytics • Use data from DCO Facilities • Power Usage • Temp Sensors • System Sensors • Use data from Asset Management • Determine where to deploy systems • The data is there • Bring it all together • Derive patterns • Solve for Business Problems
- 32. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 33. Next Generation DevOps Now that you have SaaS and DaaS - What now? • Integration with SaaS • Utilizing “Secure Sessions” for Password Management • Utilizing Message Bus or REST API
- 34. Next Generation DevOps Now that you have SaaS and DaaS - What now? • Manage and monitor data flows between systems • Proactively identify long running jobs or increasing failures • External “Out of Band” Monitoring SaaS services
- 35. Next Generation DevOps Now that you have SaaS and DaaS - What now? • Fewer systems globally to support • frees up staff and reduces Technical Debt • Growing use of on-prem large complex systems
- 36. Next Generation DevOps Now that you have SaaS and DaaS - What now? • Increases the integration between SaaS solutions • Provide data feeds to each other • Keep one source of the data
- 37. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 38. Next Generation DevOps DevOps: Key Tenants • Selecting the right platform • Don’t get stagnant • Be willing to make changes in technologies
- 39. Next Generation DevOps DevOps: Key Tenants • Incorporating services • Don’t pick a solution to be all things
- 40. Next Generation DevOps DevOps: Key Tenants • Partnering w/ business • Business driven goals • Alignment with the business
- 41. Next Generation DevOps DevOps: Key Tenants • Endless Puzzle • Understand it will never be complete • The puzzle pieces will change • Build the framework (start with the edges) • You can’t do it all but you can address real business needs and their goal dates
- 42. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 43. Next Generation DevOps DevOps: Continuous Delivery • Automation in Action • Endless Releases – managing the chaos • Seamless to the development cycle • Moving off the workstation development platform • Source Code Repositories
- 44. Next Generation DevOps DevOps: Continuous Delivery • Incorporating Services • Without impacting Development • Memory Leak Detection • Testing Cycles • Security Scans
- 45. Next Generation DevOps DevOps: Continuous Delivery • Platform Agnostic – Bring it On! • Don’t get bogged down on runtime technologies • Multiple deployment platforms • Multiple runtime technologies
- 46. Agenda Topics • My Story • A little background • Before – Pure chaos • Transforming • Now - The New World • Next Generation DevOps • Digital Transformation • IT Analytics • SaaS • DevOps Key Tenants • Continuous Delivery • Recruiting for the future
- 47. Next Generation DevOps Recruiting your staff in a DevOps World Previous Recruiting Techniques 1. Experienced niche skillset 2. Team player 3. Solid IT Foundation 4. Self driven or motivated individual 5. Customer Focused
- 48. Next Generation DevOps Recruiting your staff in a DevOps World New defining character qualities for recruiting 1. Self Satisfaction from “Puzzle Solving” • Not just solving Incidents and Problems • Managing complex systems • Architecting solutions 2. Customer focused 3. Embraces change 4. Emotional Intelligence 5. Solid IT Foundation
- 49. My Parting Thought of the Day
- 50. Questions?
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