APQC + Connected Insight = Informed Targets + Sustainable Momentum
- 1. Welcome to data-driven transformation using the power of Connected Insight’s 12 dimensions of internal benchmarking, plus APQC’s industry specific external benchmarking. Set informed targets, define bottom-up plans and measure progress, all in one platform. It’s time to power up. APQC 1
- 2. Fast and powerful insight through Connected Insight and APQC 2 Determine informed targets, define the initiatives required to get there, and drive your momentum. Connected Insight is your end-to-end solution for taking bigger steps and moving faster. Set targets and drive progress. Connected Insight’s integration to your PowerBI or other analytics solution enables you to define your analytics dashboards to fit your focus. Create a culture of data-driven leadership and decision making. Flexible analysis at your fingertips. Connected Insight’s cloud platform uses a highly automated process for gathering and structuring valuable resource, cost, volume, revenue and KPI data. Complete the process in days, not months. Fast and efficient data gathering. Set informed targets using “best demonstrated performance” based on APQC industry-specific benchmarks and 12 dimensions of internal benchmarking using Connected Insight. Combined internal and external benchmarking.
- 3. Process KPI’s Revenue Volumes Labor Cost Resources Configured 100% based on your structure and definitions End-to-end visibility across your organizations and processes, with no blind spots Agile analytics using 12 dimensions Internal + external benchmarking to set informed targets and diagnose the path to improved performance Highly automated data gathering process completed in 7-10 days Y ou own it. We get you running, then you keep running Fortune 1000 companies use Connected Insight’ s innovative platform to drive improvements in focus, cost, and agility. More insight. More impact. 3
- 4. Drive momentum and accountability by engaging leaders at all levels with data Collaboratively set targets and define roadmaps Provide role-specific insight and information Single source of the truth to keep your teams driving the same direction. CI’s data-set mirrored to your PowerBI or other preferred reporting environment Agile analytics using CI’s powerful 12 data dimensions You develop analytics and dashboards to drive your program Data gathering and validation 3 modules: Center, Enterprise, Benchmarking Definitions and mappings Structured dashboards & analytics Target setting and action tracking Data-Driven Leadership Analytics Engine Data Platform 4
- 5. 4 7 2 1 5 6 8 Visibility Focus 3 Benchmarking Cost Optimization Shared Services / BPO Optimization Merger Integration or Divestiture ERP and Process Automation ROI Sustaining Momentum Process Type Sub-Process Process Function Client/Entity Center Location Type Location Country Region Division Business Unit 12 Dimensions One Data Set, Multiple Use-Cases, Many Users 5
- 6. With CI you can use external and internal benchmarks to set informed targets, then use CI's 12 dimensions to diagnose the solution roadmap CI’s APQC module is purpose-built to manage APQC processes and benchmark data, with seamless integration to your data set and analytics. CI Benchmark Configuration UI Seamlessly toggle between your process definitions and benchmark provider definitions CI’s platform combines the power of internal and external benchmarking Example Benchmark Dashboards 6
- 7. Connected Insight structures your benchmark analysis to set informed targets and actions 7 How does the size, cost and focus of our function compare to industry benchmarks? Benchmark and target your obejctives FTE per Billion Revenue Labor Cost as % Revenue % Organization Driving Business Value How efficient is Process X? Drill down to process level to evaluate targets FTE & Cost per Revenue Cost per transaction Volume per FTE Span of Control % GBS Average cost per FTE What is the level of automation and simplification impacting Process X? Examples Diagnose the process to find key improvement drivers Level 2 Level 1 APQC External + CI Internal Benchmarking L E G E N D CI Internal Benchmarking Level 3 # Manual Interventions % electronic Cycle Time # Process Variations # Out of Cycle Analytics from process mining, ERP, automation platforms
- 8. 11 Build your dashboards or kick start your program using CI’s templates CI’s Power BI templates put structured insight at your fingertips Level 1 objectives 2 1 3 Magnitude of the change required to hit a benchmark Your result compared to APQC benchmarks Filters for dimensions 4 5 Your results detailed by a selected dimension Example: Level 1 Analytics 6 Your trend
- 9. Benchmarking is only valuable if it drives both informed targets and defined actions. Use CI + PowerBI to define targets and solutions. Track your progress through periodic refresh of your actual data. Targets & initiative tracking APQC Benchmark data is integrated into your full CI data set connected to your PowerBI or other analytics platform, Easily harness the power of CI internal and APQC external benchmarking in your analytics and dashboards. PowerBI reporting Load and manage your industry- specific APQC benchmarks in CI. CI’s structured framework simplifies and clarifies. Benchmark data loading Define your processes to fit your specific requirements. Using CI’s APQC module map to APQC’s Process Classification Framework. Structured for ease-of-use. Your Taxonomy APQC PCF (1) Process mapping 4 3 2 1 Fast, focused and actionable APQC Benchmarking with CI Connected Insight + APQC 8
- 11. Highly efficient data gathering completed in 7-10 days. Refresh in 1 – 2 days. Configured 100% based on your structure and definitions Validation Data gathering Configuration Your control tower, using your specific configuration and powered by a highly efficient process 10
- 12. 11 An indicative timeline Informed targets and traceable practical plans in weeks, not months. Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Start 1 “We need to set informed targets tied to real solutions.” Benchmark “What improvements can we target?” 2 Impact Drive your progress 3 Configure Gather Validate Visualization APQC Data Evaluate Roadmap
- 14. 13 About CI and APQC APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills About Connected Insight: Our innovative business model is “Transformation Apps + Advisory Services”. The app is a cloud platform that enables our clients to gather, validate and visualize analytics required to drive improvements in focus, cost and agility. The app can be configured for any function including finance, procurement, HR and other processes. Our Advisory Services works with clients to interpret results, set targets, structure programs, and drive execution. This unique app-based approach enables our clients to take bigger steps, move faster and be more effective. To learn more about Connected Insight or request a demo contact us at or visit us at [email protected] www.connected-insight.com “THE APQC PROCESS CLASSIFICATION FRAMEWORK (PCF)® was developed by non-profit APQC, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise level categories, including process groups and over 1,000 processes and associated activities. To download the full PCF or industry-specific versions of the PCF as well as associated measures and benchmarking, visit www.apqc.org/pcf.”
- 15. 135 S State College Blvd Brea CA, 92821 North America De Cuserstraat 93 Amsterdam, Netherlands 1081 CN Europe - AMS Avenue Louise 523 Brussels, Belgium B-1050 Europe - BRU [email protected] connected-insight.com C O N N E C T E D I N S I G H T Transformation Apps + Advisory Services 14