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Aria Telecom Profile
- 1. Welcome toARIA TELECOM SOLUTIONS Pvt. Ltd.
- 2. Foundation
- 3. Management
- 4. Network
- 6. Client List
- 7. Why Aria Telecom ?Company Profile
- 8. Aria Telecom Solutions Pvt. Ltd., specializing in telecom Solutions, has come to be one of the industry's leading solutions provider companies. Since 2003, Aria Telecom Solutions Pvt. Ltd. has been providing total solutions to our customers and has been creating innovative bullet proof telecom software . With a product line ranging from IVR, Predictive dialers, Auto dialers, Voice Logger, Voice Mail Solutions, IPPBX, Audio conferencing solutions, web conferencing solutions and many more customized telecom solutions, Aria Telecom is guaranteed to have a product to suit your communication needs.Foundation
- 10. With our continuous efforts of 7 years experience ,today Aria Telecom has wide network of our sales & support center with own offices and Business Partners within the country and also abroad.Network:
- 11. North : New Delhi , Ludhyana, Jalandhar , Chandigarh Jammu, Amritsar, Jaipur, Delhradun, Muradabad, lucknow,South: Bangalore, Chennai, HyderabadEast:Kolkota , Patna , Ranchi, BhuvaneswarWest: Mumbai Pune,Nasik, AhmedabadNorth East :GuwahatiIn India :
- 12. Nepal Bhutan Bangladesh UKOutside the country:
- 13. Voice Logger
- 14. Call Center Solutions Predictive dialer Auto DialerInteractive Voice Response Systems
- 17. IP PBXProduct Profile :
- 18. It is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations ,dialed numbers and caller Ids to hard disk . This TVRS helps to make transactions over the telephone and to control the quality of personnel's work , robust design and simple interface for fail-safe but user-friendly day to day operation.Voice Logger:
- 19. Basic Function: Multi-channel recording Data management Digital recording Automatic recording Number showing Client management Quick search Monitor Time setting
- 20. Supports 2 -512 channels
- 21. Can be used with PSTN and PBX phones
- 24. Customer Information Pop Up on screen
- 25. Dates and times of calls are logged
- 27. TVRS ( Telephone voice recording system)It is PC Based.Embedded Types Of Voice Logger:
- 28. TVRS (Telephone Voice Recording System): It is a multiple channel digital telephone recording system that uses PC and Recording Card to record telephone conversations,dialed numbers and caller Ids to hard disk. TVRS also helps to make transactions over the telephone and to control the quality of personnel's work,robust design and simple interface for fail-safe but user-friendly day to day operation.
- 29. Typical Usages:Call center, Help Desk, Hospital, Fire station Recording conferences calls Recording instruction, Clarification of quantities and Specifications Protection of staff fromabusive/difficult customers Monitoring nuisance callers Monitoring customer service
- 31. Embedded Logger Embedded Logger series recording system has a built-in CPU and hard drive, therefore it can be operated standalone without any PC.
- 32. If you would like to monitor your recorded data, you can use a PC, LAN networking, or Internet to manage your recorded data .
- 33. It supports SMDR (Station Management Detail Recording) ports. Along with any brand of SMDR machine, software will automatically record its origin station number and recorded data.
- 34. Touch pad operation
- 35. Built-in SD card for large storage capacity, high speed for data transmission,
- 36. Easy to expand
- 38. Recording files can be searched or read conveniently
- 39. Works with normal analog phone, mobile phone
- 41. Search by telephone number, length, in/outbound, time, date
- 42. Compatible with PC for exporting recording files
- 43. Incoming caller ICON popup,
- 44. Support Outlook contact importation
- 45. Multi-authorization for user management
- 48. Predictive dialersAuto Dailers Aria CCS includes predictive dialing software, auto dialing software, preview dialing software, auto campaining software and many more, making communication process simpler and faster.Call Center Solutions:
- 49. It is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The management interface is also web-based and offers the ability to view many realtime and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer:
- 51. Features:Inbound, Outbound and Blended call handlingOutbound agent-controlled, broadcast and predictive dialingFull USA FTC-compliance capability Web-based agent and administrative interfacesAbility to have agents operate remotely Integrated call recording Three-Way calling within the agent application
- 52. It is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party. Auto Dialer :
- 53. Improved customer satisfaction and loyaltyImproved agent efficiency Lower cost per customer interaction Improved sales performance Lower administration costsBenefits of Dialer:
- 54. It automates interactions with telephone users. Aria CCS’s IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events. It is powerful software that allows companies to turn their vision of an interactive call flow into reality. It can call your customers and remind them about their bills due, your customers can call and setup appointments or the system can provide the status of the shipments. All in clear voice and in the language the users’ understand. Aria’s IVR can reduce cost of common sales, service, inquiry, collection and support calls to and from the company. It works 24 hours a day and seven days a week.IVRS(Interactive Voice Response System)
- 55. HealthCare,Health Helpline System Astrology Banking Human Resources Customer ServiceConsumer ProductsRetail Stores Education Political Campaigns,Township/Country Government Entertainment Travel & Lodging Police & Parking Airlines / Railways / Bus & other TransportationAutomotive Telephone Companies (Land & Mobile Operators) Applications of IVR:
- 56. Screenshots of Application Generator :
- 58. HealthCare(Automated Prescription Filling, Patient Reminders, Off Hours Auto Attendant, Bill Collection)
- 59. Banking(Bank Information, Tele Banking, Card Enablement, Call Routing)
- 60. Call Centers(Customer Satisfaction Surveys, Employee Screening, Call Center Automated IVR Functionalities, Call Center Routing)
- 61. Human Resources(Employee Screening & Recruiting, Benefits, Employee Time Clock)
- 62. Customer Service(General Information, Reminders, Payment Processing, Customer Survey)
- 63. Consumer Products(Product Registration, Product Orders, Recall Information, Shipment Status)
- 64. Retail Stores(Dealer/Store Locator, Store Information, Specials/Discounts, Appointment Confirmation)
- 65. Education(Parent Information, Student Information, Surveying, Libraries, Notification) and many more ……… IVRS Applications :
- 66. Honda SielHyundai Acme Tele PowerJaquar & company LtdAngel share Brokers K&A Share brokersNet WorthIndian Air Force Indian Army BSNLPGCILPhilips IndiaHSBC BankOur Clients :
- 67. ARIA is one of the founders of the voice processing industry.
- 69. It continuously keeps innovating on the designing and developing secure communication solutions.
- 70. It focuses to deliver thecustomers quality products at cost-effective prices. Why Aria Telecom ?
- 71. Thank You
- 72. Contact us at : Shalini Singh Executive Corporate Sales Mob. 9810870101 Email: [email protected] ARIA TELECOM SOLUTIONS PVT. LTD. Tele: +91-11-46546768, 6461020 Help Line: +91-11-46579900 Website : www.ariasolutions.in