A 62-year old man presented with right otalgia, purulent otorrhea, ear loss, and a grade III right facial nerve palsy. He had a history of diabetes and prior ear surgery. Imaging showed opacification of the right middle ear and mastoid cavity with osteolysis of the facial canal. He was diagnosed with malignant external otitis caused by Pseudomonas aeruginosa. Treatment included antibiotics, steroids, and exploratory tympanotomy. After surgery, his facial nerve function improved. Malignant external otitis is a severe infection seen in diabetic patients that can affect the facial nerve. Prompt treatment with antibiotics and surgery is needed to resolve the infection and associated paralysis.