Backbase: Regain Control of Your Digital Strategy
8 likes4,774 views
Slides used in the Backbase webinar 'The Uberization of Banking' for the second part, presented by Jelmer de Jong.
1 of 21
Downloaded 354 times
Ad
Recommended
Backbase Webinar: Next Level Mobile Banking 
Backbase Webinar: Next Level Mobile Banking Backbase In this special, exclusive webinar, Jouk Pleiter and Tim Rutten of Backbase will share best practices in how banks and credit unions move their mobile banking experience to the next level.
Find out the 5 habits of highly effective bank transformation projects – how financials can execute and optimize a successful mobile banking strategy that is integrated with a wider multi-channel strategy.
Total duration: 60 minutes
Backbase On-Demand Webinar: Banking 2025
Backbase On-Demand Webinar: Banking 2025Backbase People want a seamless customer experience and smart digital platforms. Banking providers, however, are struggling to complete.
Legacy systems are delaying digital transformations for 77% of financial institutions, and stopping half of them. Agility and streamlined systems are crucial to delivering superb customer experiences, and you need the right digital banking platformto get there.
Our experts, Tim Rutten, the VP Solutions Engineering, and Barry de Leeuw, the Solutions Engineer, discuss the following topics:
* Omni-channel customer experience;
* Open APIs;
* Modular architecture;
* Smart AI-driven banking.
Learn more about the four strategic pillars required to build a future-proof digital bank.
Digital bank
Digital bankMalkhaz Pertaia Digital banking involves transforming banks internally to focus on data, user experience, and personalization. New technologies and business models are disrupting traditional banking by empowering new market players, changing customer behavior and expectations. Customers now demand ubiquitous, relevant, and contextual interactions on mobile. To succeed, banks must redefine their roles around data management and open APIs, and stop thinking of channels as separate from the core bank. The future of banking lies in analyzing big data to generate personalized offers for each unique customer.
E-Commerce and Digital Transformation with SAP Hybris Solutions - 56593
E-Commerce and Digital Transformation with SAP Hybris Solutions - 56593SAP Ariba Live 2018 Digital transformation is the key to e-commerce success in the digital economy. To win, business-to-business sellers must deliver business-to-customer-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris solutions and Ariba Network to kick-start their digital transformation.
Content SEO Strategy & Case Study - B2B Content Marketing
Content SEO Strategy & Case Study - B2B Content MarketingTopRank Marketing Content SEO Strategy and case study presentation with TopRank Marketing and PRWeb at MarketingProfs B2B Forum in Boston. Presentation delivered by Jiyan Wei of Vocus (PRWeb) and Lee Odden of TopRankMarketing.com.
Building the 10x better bank
Building the 10x better bankBackbase Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
Transforming banks into digital natives
Transforming banks into digital nativesBackbase This Backbase webinar will demonstrate how banks can innovate and become digital-first by adopting a more startup-like approach, where failure isn’t frowned upon but embraced. This approach acts as a catalyst for banks, so that they can better meet future challenges and client demands.
Watch the full webinar here: https://www.youtube.com/watch?v=XlYy0cskPTU
Time to-market starts with you
Time to-market starts with youBackbase Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Embracing FinTech
Embracing FinTechBackbase The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Delivering Digital Customer Experience
Delivering Digital Customer ExperienceNewgen Software Technologies Limited The document discusses how digital transformation is needed in the banking industry to deliver an improved customer experience. It describes a scenario of a customer ("Sarah") going through the home loan process. In the past, the process took days to complete but now it can be done in 30 minutes through digital tools like automated loan initiation, processing, and disbursement enabled by process automation, mobility frameworks, content management, business rules, robotic process automation, and case management working together. These digital tools allow for cross-channel experiences, exception handling, and straight-through processing to seamlessly serve customers. When done right, digital transformation can transform customers into advocates by delivering fast, simple, and personalized service.
Gartner - The art of the one page strategy
Gartner - The art of the one page strategyDeepak Kamboj The document is a transcript from a Gartner webinar on developing one-page strategies. It provides examples of one-page strategies from various companies and industries. It outlines the process for building a one-page strategy, including understanding how the company wins in the marketplace, identifying differentiators, choosing a viewpoint, and answering a question. It emphasizes that the strategy should tell a story and be refined through an iterative process. The webinar recommends related Gartner research on effective communications and one-page strategies.
High Tech Digital Transformation
High Tech Digital Transformationaccenture This document discusses the digital transformation of high-tech industries. It notes that profit and market value are migrating away from hardware and components towards internet platforms. It identifies trends like artificial intelligence, internet of things, cloud computing and edge processing driving changes. Few product companies have fully transformed, with internet platform companies outpacing spending on research and development. The document outlines a framework for companies to transform their core business while growing new business models in areas like connected products, living products and services, and ecosystem platforms. It emphasizes the need for digital talent and factories to drive transformation.
FSI - Digital Transformation.pdf
FSI - Digital Transformation.pdfYasmineBoudhina Huawei provides a mobile intelligent banking solution framework to help banks accelerate their digital transformation. The framework includes a cloud infrastructure, open platform, and business services capabilities. It is designed to support all scenario services, ecosystems, and the evolution of banks' IT architectures to be more mobile-centric, cloud-based, and agile. Huawei's hybrid cloud solution supports this evolution by providing unify management of multi-cloud environments and helping banks build new cloud architectures.
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...Alex G. Lee, Ph.D. Esq. CLP This document announces a webinar on using the metaverse to accelerate sustainability through ESG digital transformation. The webinar will discuss how the metaverse can form a collaborative virtual shared space to innovate ESG management. It will cover the key components and enabling technologies of the metaverse, how AI, blockchain and IoT can support sustainability, and examples of using digital twins and the metaverse to invest in sustainable cities and infrastructure. The speaker is an expert on digital transformation and ESG who will provide perspectives on integrating the metaverse and ESG digital innovation.
Webinar: Customer Experience Analytics 2023
Webinar: Customer Experience Analytics 2023Course5i Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
AI Governance Playbook
AI Governance PlaybookAntony Turner The document discusses the need for AI governance frameworks to build trust in AI systems. It outlines key pillars of governance including governing bodies, roles and responsibilities, and standard operating procedures. It also discusses the importance of model documentation, validation and certification. Effective governance requires a risk-based approach and measures to minimize bias and ensure fairness, transparency and human-centric AI. Governance spans the full model lifecycle from data collection and preprocessing to model deployment and use.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
The Digital Maturity Assessment
The Digital Maturity AssessmentNoludits Digitally mature organisations are more competitive. But how to get there? We help measure your digital maturity. Both quick wins and a structural approach result from it.
IBM Go to Market Strategy
IBM Go to Market StrategyNeil Alcantara 1) The document outlines a marketing planning template for IBM business partners to generate software revenue growth. It includes identifying revenue targets, growth areas, projected revenue and leads needed to hit targets, and determining the target mix from new and existing customers.
2) The template provides guidance on selecting target industries, audiences, and key messages tailored to different stages of the buyer's journey. It also addresses allocating marketing and sales resources.
3) The template is designed to help business partners develop a full year marketing plan with targeted activities, timelines, budgets, and assigned responsibilities to generate qualified leads and achieve required revenue.
The Path to Open Banking
The Path to Open BankingMuleSoft Financial services is under profound pressure to transform: legislative catalysts, heightened customer expectations and new fintech entrants are forcing banks and credit unions to re-consider their role in the banking value chain. Leading organizations are responding by moving from traditional paradigms of branch banking, to Banking-as-a-Service, where the bank becomes a platform of capabilities that can be accessed and monetized via APIs, to both internal and external consumers alike. Attend this session to learn how Coast Capital, Canada's largest credit union, is making this vision a reality.
Open Digital Framework from TMFORUM
Open Digital Framework from TMFORUMMaganathin Veeraragaloo Open Digital Architecture (ODA) is a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI.
Designed to support our industry into the cloud native era, ODA sets the framework required
for CSPs to invest in IT, transforming business agility and operations by creating simpler IT and network solutions that are easier and cheaper to deploy, integrate and upgrade. Enabling growth, profitability and a cutting-edge customer experience.
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
FinQLOUD platform for digital banking
FinQLOUD platform for digital bankingMaxim Orlovsky This document summarizes a digital banking platform that provides various services:
- A multichannel self-service platform for accessing accounts, payments, loans across mobile, web and kiosks.
- Tools for family and small business banking, personalized messaging, contactless payments, e-commerce solutions.
- It has components for user profiles, payments processing, workflow management, and data analytics to power these services.
- The platform has a modular architecture with open APIs and integrates with existing bank systems through an enterprise service bus.
apidays London 2022 - The State of Banking APIs 2022, Mark Boyd, Platformable
apidays London 2022 - The State of Banking APIs 2022, Mark Boyd, Platformableapidays This document discusses trends in open banking, embedded finance, and digital financial services. Some key points include:
1. Regulations are driving the global move towards open banking and embedded finance infrastructure, with over 75 countries having regulations in place or under discussion. However, regulators are not consistently measuring metrics to determine if regulations are achieving their goals.
2. There remains a huge amount of untapped opportunity (over 1 trillion pounds worth globally) in open banking and embedded finance that has yet to be leveraged by fintechs and other industries.
3. User experience (UX) and design (DX) are underutilized strengths that could enable greater fintech success, but many startups focus more on "b
2019 outlook : 3 key trends that will impact digital-first banking
2019 outlook : 3 key trends that will impact digital-first bankingBackbase Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Business of Value Added Services in New Mobile Era: From Strategy and Busines...
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Reinventing the client journey
Reinventing the client journeyaccenture Accenture developed a single digital platform called Manage mySales based on Salesforce to improve client relationships and business outcomes. Previously, Accenture relied on disconnected tools across sales, marketing, and other areas. Manage mySales integrated these processes by providing a single source of client data. It has since expanded to other areas like quality and ecosystems. The platform offers insights through analytics and has increased efficiencies, while enabling more data-driven decision making. It has driven better business opportunities and outcomes for Accenture.
Deliver the Perfect Omnichannel Commerce Experience
Deliver the Perfect Omnichannel Commerce ExperienceSAP Customer Experience Seamless customer experience
Singular and centralized information
Driven revenue and customer conversions
Backbase Webinar: The Adjacent Possible for Banks 
Backbase Webinar: The Adjacent Possible for Banks Backbase Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase Webinar: Everyday banking 
Backbase Webinar: Everyday banking Backbase This document discusses strategies for banks to pursue an omni-channel delivery model and leverage new technologies like PSD2 and account aggregation to improve the customer experience. It recommends starting with the customer experience by designing services around their needs and behaviors. PSD2 regulations allow third parties to access customer data, enabling one-stop-shop banking across institutions through account aggregation. This opens opportunities to build connected experiences through open banking APIs and gain a complete view of customers.
Ad
More Related Content
What's hot (20)
Embracing FinTech
Embracing FinTechBackbase The Backbase webinar slides on Wednesday, 30th March: Embrace FinTech with Jouk Pleiter and Jelmer de Jong.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about how banks turn the threat into opportunity and embrace fintech. Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody's lips. In this free webinar, we reveal how banking and financial services can learn from these new fintech players, and how banks can use fintech companies and fintech vision to accelerate their own digital transformation, with strong focus on:
How to leverage fintech in your digital strategy.
The emerging Banking as a Service (BaaS) model.
The impact of the open fintech API ecosystem.
Initiating rapid business innovation.
Real-world examples.
Delivering Digital Customer Experience
Delivering Digital Customer ExperienceNewgen Software Technologies Limited The document discusses how digital transformation is needed in the banking industry to deliver an improved customer experience. It describes a scenario of a customer ("Sarah") going through the home loan process. In the past, the process took days to complete but now it can be done in 30 minutes through digital tools like automated loan initiation, processing, and disbursement enabled by process automation, mobility frameworks, content management, business rules, robotic process automation, and case management working together. These digital tools allow for cross-channel experiences, exception handling, and straight-through processing to seamlessly serve customers. When done right, digital transformation can transform customers into advocates by delivering fast, simple, and personalized service.
Gartner - The art of the one page strategy
Gartner - The art of the one page strategyDeepak Kamboj The document is a transcript from a Gartner webinar on developing one-page strategies. It provides examples of one-page strategies from various companies and industries. It outlines the process for building a one-page strategy, including understanding how the company wins in the marketplace, identifying differentiators, choosing a viewpoint, and answering a question. It emphasizes that the strategy should tell a story and be refined through an iterative process. The webinar recommends related Gartner research on effective communications and one-page strategies.
High Tech Digital Transformation
High Tech Digital Transformationaccenture This document discusses the digital transformation of high-tech industries. It notes that profit and market value are migrating away from hardware and components towards internet platforms. It identifies trends like artificial intelligence, internet of things, cloud computing and edge processing driving changes. Few product companies have fully transformed, with internet platform companies outpacing spending on research and development. The document outlines a framework for companies to transform their core business while growing new business models in areas like connected products, living products and services, and ecosystem platforms. It emphasizes the need for digital talent and factories to drive transformation.
FSI - Digital Transformation.pdf
FSI - Digital Transformation.pdfYasmineBoudhina Huawei provides a mobile intelligent banking solution framework to help banks accelerate their digital transformation. The framework includes a cloud infrastructure, open platform, and business services capabilities. It is designed to support all scenario services, ecosystems, and the evolution of banks' IT architectures to be more mobile-centric, cloud-based, and agile. Huawei's hybrid cloud solution supports this evolution by providing unify management of multi-cloud environments and helping banks build new cloud architectures.
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...Alex G. Lee, Ph.D. Esq. CLP This document announces a webinar on using the metaverse to accelerate sustainability through ESG digital transformation. The webinar will discuss how the metaverse can form a collaborative virtual shared space to innovate ESG management. It will cover the key components and enabling technologies of the metaverse, how AI, blockchain and IoT can support sustainability, and examples of using digital twins and the metaverse to invest in sustainable cities and infrastructure. The speaker is an expert on digital transformation and ESG who will provide perspectives on integrating the metaverse and ESG digital innovation.
Webinar: Customer Experience Analytics 2023
Webinar: Customer Experience Analytics 2023Course5i Course5 Intelligence has developed and deployed across its key clients a sophisticated AI solution that allows you to view all your Customer Experience drivers in a clean, interactive interface.
AI Governance Playbook
AI Governance PlaybookAntony Turner The document discusses the need for AI governance frameworks to build trust in AI systems. It outlines key pillars of governance including governing bodies, roles and responsibilities, and standard operating procedures. It also discusses the importance of model documentation, validation and certification. Effective governance requires a risk-based approach and measures to minimize bias and ensure fairness, transparency and human-centric AI. Governance spans the full model lifecycle from data collection and preprocessing to model deployment and use.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
The Digital Maturity Assessment
The Digital Maturity AssessmentNoludits Digitally mature organisations are more competitive. But how to get there? We help measure your digital maturity. Both quick wins and a structural approach result from it.
IBM Go to Market Strategy
IBM Go to Market StrategyNeil Alcantara 1) The document outlines a marketing planning template for IBM business partners to generate software revenue growth. It includes identifying revenue targets, growth areas, projected revenue and leads needed to hit targets, and determining the target mix from new and existing customers.
2) The template provides guidance on selecting target industries, audiences, and key messages tailored to different stages of the buyer's journey. It also addresses allocating marketing and sales resources.
3) The template is designed to help business partners develop a full year marketing plan with targeted activities, timelines, budgets, and assigned responsibilities to generate qualified leads and achieve required revenue.
The Path to Open Banking
The Path to Open BankingMuleSoft Financial services is under profound pressure to transform: legislative catalysts, heightened customer expectations and new fintech entrants are forcing banks and credit unions to re-consider their role in the banking value chain. Leading organizations are responding by moving from traditional paradigms of branch banking, to Banking-as-a-Service, where the bank becomes a platform of capabilities that can be accessed and monetized via APIs, to both internal and external consumers alike. Attend this session to learn how Coast Capital, Canada's largest credit union, is making this vision a reality.
Open Digital Framework from TMFORUM
Open Digital Framework from TMFORUMMaganathin Veeraragaloo Open Digital Architecture (ODA) is a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI.
Designed to support our industry into the cloud native era, ODA sets the framework required
for CSPs to invest in IT, transforming business agility and operations by creating simpler IT and network solutions that are easier and cheaper to deploy, integrate and upgrade. Enabling growth, profitability and a cutting-edge customer experience.
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
FinQLOUD platform for digital banking
FinQLOUD platform for digital bankingMaxim Orlovsky This document summarizes a digital banking platform that provides various services:
- A multichannel self-service platform for accessing accounts, payments, loans across mobile, web and kiosks.
- Tools for family and small business banking, personalized messaging, contactless payments, e-commerce solutions.
- It has components for user profiles, payments processing, workflow management, and data analytics to power these services.
- The platform has a modular architecture with open APIs and integrates with existing bank systems through an enterprise service bus.
apidays London 2022 - The State of Banking APIs 2022, Mark Boyd, Platformable
apidays London 2022 - The State of Banking APIs 2022, Mark Boyd, Platformableapidays This document discusses trends in open banking, embedded finance, and digital financial services. Some key points include:
1. Regulations are driving the global move towards open banking and embedded finance infrastructure, with over 75 countries having regulations in place or under discussion. However, regulators are not consistently measuring metrics to determine if regulations are achieving their goals.
2. There remains a huge amount of untapped opportunity (over 1 trillion pounds worth globally) in open banking and embedded finance that has yet to be leveraged by fintechs and other industries.
3. User experience (UX) and design (DX) are underutilized strengths that could enable greater fintech success, but many startups focus more on "b
2019 outlook : 3 key trends that will impact digital-first banking
2019 outlook : 3 key trends that will impact digital-first bankingBackbase Today’s banking industry has moved beyond a ‘digital technology on the side’ way of thinking. The world’s leading financial service providers are mobilizing their entire organizations on a journey to become digital to the core: truly digital-first.
Business of Value Added Services in New Mobile Era: From Strategy and Busines...
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Reinventing the client journey
Reinventing the client journeyaccenture Accenture developed a single digital platform called Manage mySales based on Salesforce to improve client relationships and business outcomes. Previously, Accenture relied on disconnected tools across sales, marketing, and other areas. Manage mySales integrated these processes by providing a single source of client data. It has since expanded to other areas like quality and ecosystems. The platform offers insights through analytics and has increased efficiencies, while enabling more data-driven decision making. It has driven better business opportunities and outcomes for Accenture.
Deliver the Perfect Omnichannel Commerce Experience
Deliver the Perfect Omnichannel Commerce ExperienceSAP Customer Experience Seamless customer experience
Singular and centralized information
Driven revenue and customer conversions
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...
Metaverse based ESG Digital Transformation for Accelerating Sustainability We...Alex G. Lee, Ph.D. Esq. CLP
Viewers also liked (20)
Backbase Webinar: The Adjacent Possible for Banks
Backbase Webinar: The Adjacent Possible for Banks Backbase Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
Backbase Webinar: Everyday banking
Backbase Webinar: Everyday banking Backbase This document discusses strategies for banks to pursue an omni-channel delivery model and leverage new technologies like PSD2 and account aggregation to improve the customer experience. It recommends starting with the customer experience by designing services around their needs and behaviors. PSD2 regulations allow third parties to access customer data, enabling one-stop-shop banking across institutions through account aggregation. This opens opportunities to build connected experiences through open banking APIs and gain a complete view of customers.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey 
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
backbase-cxp-datasheet
backbase-cxp-datasheetMykola Bova Backbase is a leading provider of customer experience platforms. Their platform, Backbase CXP, allows companies to create engaging digital experiences across channels through the use of widgets, integration with existing systems, and tools for business users and marketers to manage content and campaigns without IT involvement. The platform is recognized for its agility and ability to provide value faster than traditional portal solutions.
The Journey to Digital Transformation with CheBanca! 
The Journey to Digital Transformation with CheBanca! Backbase The presentation of Antonio Fratta Pasini, Head of CRM and Omni-channel of CheBanca!. In this webinar, Jouk Pleiter, CEO of Backbase, talks to two of the most innovative banks in Europe – Touch Bank and CheBanca!
Digital transformation is about fundamentally changing how banks attract, interact with and satisfy consumers, and it affects all levels of your organisation. Antonio and Andrei will share real-life examples of digital transformation in our new webinar, which will look at:
what was needed to start their digital transformation journeys
the key elements for success.
Antonio Fratta Pasini is Head of CRM and Omni-channel for CheBanca!, the retail bank of Mediobanca Group, the third largest financial services group in Italy. CheBanca! has always been at the forefront of innovation, from flagship futuristic branches to award-winning banking apps such as WOW!
Andrei Kozliar is CEO of Touch Bank, a neobank created by OTP Bank. Founded in 1949, OTP Bank is one of the largest independent financial service providers in Central and Eastern Europe, serving nine countries. Recognizing that today’s digital-savvy customers and emerging digital natives are going to be the fastest growing customer segment, OTP Bank decided to launch a new, digital- and mobile-only bank under the label Touch Bank.
Backbase Webinar with Capco: The Adjacent Possible
Backbase Webinar with Capco: The Adjacent PossibleBackbase Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.
Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.
Now, in 2016, we see every bank engaging with a series of fundamental challenges.
· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?
We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.
Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.
The Journey to Digital Transformation with Touch Bank
The Journey to Digital Transformation with Touch BankBackbase The document summarizes the digital transformation journey of Touch Bank, a fully digital retail bank in Russia, in 3 sentences or less:
Touch Bank launched in April 2015 after a one year build, has over 70,000 customers accessing banking services through internet, mobile, and call centers with no physical branches or ATMs, and has received awards for innovation including Best Online Bank of 2015 and Most Innovative Retail Bank in Russia 2016.
PSD2: Making it actionable
PSD2: Making it actionableBackbase Financial institutions in Europe are preparing to confront a major legislation revision for the banking industry: the proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive, or PSD2.
PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in the driving seat when it comes to their finances. Yet, does it need to be a huge threat?
In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change. We are looking at:
What PSD2 actually is
PSD2 and the connection with APIs
PSD2’s impact on banks
New entrants in the banking space
The bank’s fundamental strategic choice: the defensive or offensive strategy
Opportunities to capitalise on.
The Future of Omni-Channel Banking
The Future of Omni-Channel BankingBackbase In this webinar we are looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'. Real omni-channel banking is about more than a brand being available on a variety of touchpoints, it is about creating a multi-faceted, unified customer experience.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Topics include:
- Best practices for creating an omni-channel Bank experience
- Strengthening the brand by combining offline and online
- The future of distribution: The hybrid approach
- Next steps - How to continuously improve your omni-channel experience
Building a Smarter Bank, with Ron Shevlin
Building a Smarter Bank, with Ron ShevlinBackbase Recording of the Backbase webinar Building a Smarter Bank, with Ron Shevlin.
With technological developments and upstarts threatening to disrupt and displace established financial institutions, what should banks and credit unions do to defend their positions, and to grow and thrive in the new world of banking?
In short, it's about how to become a ‘smarter’ bank – smarter about developing customer trust and relationships, smarter about understanding consumers' needs and wants, smarter about using technology, smarter about marketing products and services, and smarter about making money.
In this webinar, Ron Shevlin, author of Smarter Bank, Snarketing Blogger & analyst at Cornerstone Advisors (before he worked at Aite Group and Forrester), provides a no-nonsense framework to address broad issues impacting banking's rapidly changing business model. The webinar addresses topics such as innovation, big data, customer engagement, mobile payments, personal financial management, and the changing financial behaviors of consumers, in particular, the Millennials.
The Uberization of Banking
The Uberization of BankingBackbase Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.
What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers? And how can we embrace disruption to beat out the wave of new fintech companies?
This webinar will look at:
Breakdown the types and elements of Uber-like disruption that apply to banking and financial services.
Examples of disruption and innovation.
The imperative to deliver innovative digital experiences.
What is required to deliver digital experiences that customers want to use.
Guest speaker on this topic is Simon Mathews, Chief Strategy Officer, Extractable. Regularly sought after to speak on innovation and experience topics, Simon leads the strategy and digital experience design teams at Extractable, a leading digital experience design firm based in San Francisco.
He is responsible for driving better outcomes for his clients’ customers, through the application of cutting-edge digital design techniques and innovative strategies. Simon’s team spans digital strategists, user-experience designers, content strategists and visual designers working in an agile methodology.
He has over 20 years of consultancy experience spanning communications, advertising, and digital agencies in Europe, Asia and the US. He has worked with both major corporations and startups around the world including AIA, ACE Group, AIG, ALICO, Autodesk, BOK Financial, BMO, Dell, Emirates Airlines, IBM, Juniper, Leapfrog, LVMH., Merrill Corporation, Micron, McAfee, Motif Investing, The Newport Group, Nokia, Reebok, St. Luke’s, Seagate, Southwest Airlines, Stanford healthcare, TD Bank, Ubisoft, ZoneLabs, and WL Gore.
Simon has visited 56 countries and is an avid kiteboarder, always seeking the next windy destination.
Everyday Bank: A Journey to Digital Transformation
Everyday Bank: A Journey to Digital TransformationBackbase Accenture’s Senior Managing Director, Juan Pedro Moreno, shares the firm’s vision for banks in the digital age. During this free, one hour long webinar, Juan Pedro will highlight:
- How customer behavior has shaped a digital revolution for banks,
- How technology is blurring the boundaries that define customer service, and
- What threats and opportunities this emerging digital landscape presents for banks.
- Last but not least, he will go into the specific steps banks must take in order to become a successful Everyday Bank.
"Banks face a growing challenge from non-bank entities that are aggressively using digital innovations to take on functions traditionally part of banking. Think Amazon, which now offers loans to its merchants. Or the giant Alibaba, now the world’s largest payment provider. But banks have a huge competitive advantage in this digital world. With their vast digital data, payment know-how and deep understanding of compliance, security and financing, they are positioned to become an Everyday Bank, providing an unparalleled personalized customer experience that cannot be replicated by non-banks."
-- The Everyday Bank, Accenture.
How Digital Has Changed These 7 Banking Roles
How Digital Has Changed These 7 Banking RolesMX We surveyed 200+ employees in financial services. This is what we found... See results and suggestions that can help you improve your job at your bank or credit union.
Trends in Online Financieel Advies
Trends in Online Financieel AdviesBackbase Slides gepresenteerd tijdens de gezamenlijke webinar: 'Trends in Online Financieel Advies' door ConQuaestor en Virtual Affairs, woensdag 2 november 2011.
HyperGrid Journey to Automation
HyperGrid Journey to AutomationHyperGrid HyperForm enables organizations to automate their IT infrastructure and applications. This allows them to [1] deliver infrastructure and services faster, reducing wait times from weeks to minutes, [2] strengthen governance with consistent policy enforcement across clouds, and [3] lower costs through improved efficiency and utilization monitoring across hybrid cloud environments.
Omni-Channel Journey of a Financial Services Customer - Nationwide Presentation
Omni-Channel Journey of a Financial Services Customer - Nationwide PresentationEnsighten The document discusses Nationwide's approach to delivering an omni-channel financial service experience to meet consumers' digital expectations. It outlines how Nationwide aims to provide choice of channel, the most relevant experience possible across all digital channels and devices, and increase relevance as they learn more about customers. The document also provides examples of hypothetical customer journeys across multiple devices to illustrate Nationwide's vision.
Backbase Portal Brochure
Backbase Portal BrochureBackbase What is it?
A unique user experience presentation layer for creating and managing superior online customer experiences.
Who is it for?
Medium to large companies that need a modern web 2.0 portal solution to optimize e-business results.
Why use it?
Most portals are outdated and lack customer focus. With Backbase you can turn your portal in a Customer Engagement Platform.
Regain Control of you Digital Strategy with Backbase Engage
Regain Control of you Digital Strategy with Backbase EngageBackbase Slides used in the Backbase webinar 'Building a Smarter Bank, with Ron Shevlin' for the second part, presented by Jelmer de Jong.
Online Banking 2.0 by Feature Banking Magazine
Online Banking 2.0 by Feature Banking MagazineBackbase Since online banking became mainstream, the web has moved on. Jouk Pleiter of Backbase tells Future Banking how new thinking and technology is helping innovative banks set the pace of change.
Pianificazione strategica per la creazione di un Global E-Commerce
Pianificazione strategica per la creazione di un Global E-CommerceFederico Gasparotto The document discusses the fashion company's e-commerce operations. It outlines the company's organizational structure, which includes divisions for sales, e-commerce, marketing, and IT. It also maps out the key functions within the e-commerce division, including trading, marketing, operations, and technology. Finally, it presents diagrams showing the company's affiliate marketing strategy and analytics tracking process.
Ad
Similar to Backbase: Regain Control of Your Digital Strategy (20)
Powering Disruption in Banking
Powering Disruption in BankingBackbase The document discusses disruption in the banking industry from new entrants using mobile and digital technologies. It summarizes Backbase's Customer Experience Platform (CXP), which allows banks to build an omni-channel digital experience and integrate existing banking systems. CXP uses reusable widgets and an outside-in approach to transform banks' digital presence and customer experience in a fast and flexible way.
Disruption in Digital Banking
Disruption in Digital BankingBackbase Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Enabling the Everyday Bank
Enabling the Everyday BankBackbase This document summarizes a webinar from Backbase about enabling digital banking experiences. Backbase provides a customer experience platform (CXP) that allows banks to build an "everyday bank" with an omni-channel experience. The CXP uses reusable widgets as building blocks to integrate existing banking systems and provide services across channels like mobile, web, and tablets. It also includes pre-built solutions or "launchpads" for retail banking, commercial banking, and wealth management to accelerate time to market. Analyst firms recognize Backbase as a market leader and visionary in the digital banking space.
Backbase Webinar: Next Level Mobile Banking 
Backbase Webinar: Next Level Mobile Banking Backbase This document discusses next level mobile banking and contextual customer engagement. It promotes pursuing an omni-channel delivery model to provide seamless customer experiences across any device. This requires moving from separate "channel islands" to an integrated omni-channel platform with dynamic forms and processes. The document also stresses designing for instant customer journeys and contextual engagement through understanding customer context with rules and artificial intelligence. The goal is creating win-win experiences for customers and banks.
Disruption in Banking: The Era of Digitisation
Disruption in Banking: The Era of DigitisationBackbase This document discusses the disruption in banking due to changing customer behavior and the rise of digital banking. It notes that customers are increasingly shifting to digital banking for convenience. Small fintech startups are also gaining prominence by disrupting traditional lending and wealth management. The document outlines two key focus points for digital transformation in 2015 - pursuing an omni-channel delivery model to provide a seamless customer experience across channels, and controlling an organization's digital strategy through a customer-centric platform that empowers customers, business units and IT.
GoQueue - Friction Less Customer Experience Management
GoQueue - Friction Less Customer Experience ManagementHitesh Thakkar In Next Normal world, contactless will be normal as well as managing customers at service outlets. GO|Queue is platform which provides Safest, Fastest and profitable customer interactions.
CRM in HDFC Bank
CRM in HDFC BankCRMNEXT Learn how CRMNEXT enables banks like HDFC to transform their service and customer experience of financial products with intelligent and intuitive digital interfaces for all its customers and workforce.
Read More: https://www.crmnext.com/customers/hdfc_bank
Cork v soft corporate - An Overview
Cork v soft corporate - An OverviewMathangi Vydhianathan Introducing CorkVSoft- Fintech. We are a joint venture between Cork Information Technology Bahrain and VSoft Corporation USA
Have a glimpse at our overview page to know about us or follow our linkedin / webpage to know about our offerings
Smau Milano 2015 - Cisco
Smau Milano 2015 - CiscoSMAU The document discusses how digital transformation and mobility are driving businesses to become digital enterprises. It outlines some key characteristics of digital enterprises, including delivering compelling customer experiences, connecting previously unconnected processes and data, and leveraging analytics. The document also discusses how digital enterprises demand connectivity like wireless as primary connectivity, flexible deployment options, security everywhere, network analytics and management, and for IT to be more business relevant. Mobility is highlighted as a key driver, and it discusses how digital enterprises use location analytics and personalized Wi-Fi services to transform customer and guest experiences in industries like retail and hospitality.
Digital Banking Trends in 2014
Digital Banking Trends in 2014Backbase In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging towards the end of last year, such as omni-channel banking. Then we'll move on to how these trends are likely to develop, how IT and business teams can work together to meet them head on, and exactly what banks need to do to create the type of personal and relevant experiences that lead to greater ROIs.
Nelito System Company Credentials
Nelito System Company CredentialsSumit Mishra Nelito Systems Ltd. is an IT solutions and services company focused on the banking and financial sector. It has over 1200 professionals and has executed over 75 projects in 20 countries. It provides core banking solutions, lending management systems, regulatory reporting, analytics, and mobility solutions. Some of its key products include FinCraft core banking suite, data archival and retrieval solution FinDart, and enterprise regulatory reporting. It has over 400 banking clients including commercial banks, co-operative banks, NBFCs, and MFIs. It is recognized by analysts like Gartner and Forrester and has offices in India, USA, UK and other countries.
Oracle cross channel customer experience Celcom case study
Oracle cross channel customer experience Celcom case studyAnders Lundqvist The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
Online Banking 2.0 webinar, October 28, 2010 by Jouk Pleiter
Online Banking 2.0 webinar, October 28, 2010 by Jouk PleiterBackbase The document discusses customer experience solutions delivered through online banking portal software. It introduces Backbase customer engagement platform, which allows customers to be in control with access anywhere on any device. The platform also allows businesses to be in control through advanced tools for targeting and managing the portal. IT is given control through loosely coupled integration and services that securely connect to existing infrastructure.
Flink Forward Berlin 2017: Bas Geerdink, Martijn Visser - Fast Data at ING - ...
Flink Forward Berlin 2017: Bas Geerdink, Martijn Visser - Fast Data at ING - ...Flink Forward 1) The document discusses ING's strategy to shift from batch processing to real-time streaming analytics using Apache Flink.
2) It proposes building a streaming analytics platform to enable use cases like fraud detection and actionable customer insights.
3) The platform would process data streams with low latency and scale to handle large volumes, using technologies like Kafka, PMML models, and Flink for fault tolerance and exactly-once processing.
Improve Business Agility Coca Cola FEMSA Optimizes its Front Office to Win an...
Improve Business Agility Coca Cola FEMSA Optimizes its Front Office to Win an...SAP Customer Experience Hear firsthand how consumer good company Coca Cola FEMSA build, win, and grow its client base by relying on real-time customer insight, personalized interactions, and team collaboration. Learn how refocusing strategy from customer relationship management to customer engagement helped Coca Cola FEMSA to achieve its goals by. Find out how the company provides relevancy throughout the customer journey. https://www.hybris.com/en/
Technological impact in Banking Operations
Technological impact in Banking OperationsVIRUPAKSHA GOUD Technological impact in Banking Operations
3rd unit notes of Principles and Practices of Banking
As per VTU university syllabus
Furtureofbanking
FurtureofbankingMahesh Bhattacharya The document discusses the role of technology in banking. It outlines how technology has improved operational efficiency, customer service, and risk management in banks. It also notes that while technology initially provides a competitive advantage, that advantage fades over time as other banks adopt the same technologies. For long-term differentiation, banks need to focus on how technology is selected, implemented, and utilized, and how it enables business processes and customer utility.
Furture_of_banking
Furture_of_bankingrclalwani The document discusses the role of technology in banking. It notes that technology brings many benefits like increased efficiency and improved customer service, but that it may not remain a long-term differentiator due to shortening technology lifecycles. The Reserve Bank of India has undertaken several initiatives to develop technology infrastructure for banking and improve payment systems. However, challenges remain around issues like change management, skills development, and ensuring security as banking increasingly moves online.
Operating a Highly Available Cloud Service
Operating a Highly Available Cloud ServiceDepankar Neogi Operating a highly available cloud service is not just about technology and architecture. It has a lot to do with people and processes. Everything fails all the time. So, how do you ensure you have the right people and the right processes in the right places to run a highly available web service. This talk covers people, processes and technology and tools required to run a highly available web service.
How a Payment Factory can help reduce the cost of your ERP cloud migration
How a Payment Factory can help reduce the cost of your ERP cloud migrationKyriba Corporation This document discusses how a payment hub can help reduce costs associated with an ERP cloud migration. It introduces Kyriba's payment hub capabilities, including global bank connectivity, a payment format library, and real-time fraud detection. Case studies are presented showing how Kyriba's solutions accelerated implementations and reduced costs for companies migrating multiple ERP systems to a single ERP or to the cloud. The presentation concludes with an overview of steps to plan and deploy a payment hub.
Improve Business Agility Coca Cola FEMSA Optimizes its Front Office to Win an...
Improve Business Agility Coca Cola FEMSA Optimizes its Front Office to Win an...SAP Customer Experience
Ad
More from Backbase (7)
Backbase banking automation bulletin coverage
Backbase banking automation bulletin coverageBackbase Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
Retail banker intl 
Retail banker intl Backbase The document discusses the importance of establishing a digital-first culture for banks to succeed in the modern digital era. It outlines that traditional bank cultures are risk-averse, hierarchical, and slow to change, which does not suit today's fast-paced digital world. To become dynamic digital banks, the document recommends that banks adopt the cultural characteristics of digital-first businesses, such as embracing experimentation, collaboration, continuous evolution and prioritizing customer value. Changing entrenched bank cultures will be challenging but is necessary if they want to survive and thrive in the future.
Webinar digital first banking innovation
Webinar digital first banking innovationBackbase Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?
Become a Digital-First Enterprise and move way beyond your comfort zone
Think digital
Change your business culture
In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!
Backbase Webinar: Customer OS
Backbase Webinar: Customer OSBackbase Banks won’t succeed if they don’t put the desires of their customers above all else. The current state of the banking industry falls short of expectations for both banks and their customers, yet the market has become increasingly competitive. Whilst the reasons for this vary, falling behind will most likely lead to failure.
Staying relevant is about so much more than just bringing nice interfaces to the end customer. An integrated approach is vital, one that spans the entire user experience and a host of back-end systems and procedures. This is about bringing everything together to create a smart framework that connects all the parts of the bank to optimize the customer experience. That framework is Customer OS and its four pillars are open banking, modular banking, omni-channel banking and smart banking.
An open API strategy and the clever use of data will drive the open and modular banking components. Segmented client experiences across all channels and embracing new technologies will power omni-channel and smart banking.
Regain Control of Your Digital Strategy 
Regain Control of Your Digital Strategy Backbase Slides of January 2015 webinar on how to Regain Control of your Digital Strategy, by Pete Chapman, Principal Fintech Strategist at Backbase.
Can a bank disrupt the retail industry?
Can a bank disrupt the retail industry?Backbase Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
Shift Happens: Key Innovation Drivers in Consumer Payments
Shift Happens: Key Innovation Drivers in Consumer PaymentsBackbase In this webinar we will be talking to Sam Maule, Consulting Manager at Carlisle & Gallagher Consulting Group, to identify and discuss the issues that are influencing a change in consumer attitudes to and adoption of payment channels. We’ll also be taking a look at the drivers behind innovation in payments and how both traditional and non-traditional payment ecosystem players are responding.
Sam Maule serves as a Consulting Manager at Carlisle & Gallagher Consulting Group. He joined the firm in June 2011 focusing on the Cards & Payments Community of Practice. In this role, Sam provides industry subject matter knowledge and experience to CG's Financial Services clients in support of projects such as Consumer and Commercial Card portfolio management, emerging payments, Loyalty & Prepaid, and online/mobile banking.
Prior to joining CG, Sam held management positions with TSYS in a number of Consumer and Commercial Card areas, including digital card management, mobile, loyalty & prepaid, and consultative services. Sam is an active voice in the FinTech Social Media space, and his contributions led to his recognition as one of Bank Innovation's 2013 Banking Innovators To Watch.
Recently uploaded (20)
Harnessing Hyper-Localisation: A New Era in Retail Strategy
Harnessing Hyper-Localisation: A New Era in Retail StrategyRUPAL AGARWAL Discover how hyper-localisation is transforming the retail landscape by allowing businesses to tailor products, services, and marketing strategies to meet the unique needs of specific communities. This presentation explores the concept, benefits, and real-world examples of hyper-localisation in action, helping retailers boost customer satisfaction and drive growth.
Alan Stalcup - The Enterprising CEO
Alan Stalcup - The Enterprising CEOAlan Stalcup Alan Stalcup is the visionary leader and CEO of GVA Real Estate Investments. In 2015, Alan spearheaded the transformation of GVA into a dynamic real estate powerhouse. With a relentless commitment to community and investor value, he has grown the company from a modest 312 units to an impressive portfolio of over 29,500 units across nine states. He graduated from Washington University in St. Louis and has honed his knowledge and know-how for over 20 years.
Region Research (Hiring Trends) Vietnam 2025.pdf
Region Research (Hiring Trends) Vietnam 2025.pdfConsultonmic Vietnam 2025 the next global hub for big players,
Smart Home Market Size, Growth and Report (2025-2034)
Smart Home Market Size, Growth and Report (2025-2034)GeorgeButtler The global smart home market was valued at approximately USD 52.01 billion in 2024. Driven by rising consumer demand for automation, energy efficiency, and enhanced security, the market is expected to expand at a CAGR of 15.00% from 2025 to 2034. By the end of the forecast period, it is projected to reach around USD 210.41 billion, reflecting significant growth opportunities across emerging and developed regions as smart technologies continue to transform residential living environments.
NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi_compressed.pdf
NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi_compressed.pdfKhaled Al Awadi Greetings,
Hawk Energy is pleased to share with you its latest energy news from NewBase Energy
as per attached file NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi
Regards.
Founder & Senior Editor NewBase Energy
Khaled M Al Awadi, Energy ConsultantGreetings,
Hawk Energy is pleased to share with you its latest energy news from NewBase Energy
as per attached file NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi
Regards.
Founder & Senior Editor NewBase Energy
Khaled M Al Awadi, Energy ConsultantGreetings,
Hawk Energy is pleased to share with you its latest energy news from NewBase Energy
as per attached file NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi
Regards.
Founder & Senior Editor NewBase Energy
Khaled M Al Awadi, Energy ConsultantGreetings,
Hawk Energy is pleased to share with you its latest energy news from NewBase Energy
as per attached file NewBase 05 May 2025 Energy News issue - 1785 by Khaled Al Awadi
Regards.
Founder & Senior Editor NewBase Energy
Khaled M Al Awadi, Energy Consultant
waterBeta white paper - 250202- two-column.docx
waterBeta white paper - 250202- two-column.docxPeter Adriaens Enterprise resource planning for water-based climate transitioning
India Advertising Market Size & Growth | Industry Trends
India Advertising Market Size & Growth | Industry TrendsAman Bansal The advertising market in India is rapidly growing, driven by the increasing consumption of digital media, mobile usage, and evolving consumer behaviors. Traditional media like TV and print continue to hold a significant share, while digital platforms, including social media and online video, are expanding swiftly. As brands focus on reaching diverse audiences, the market sees innovation in formats like influencer marketing, targeted ads, and regional content. This dynamic landscape offers vast opportunities for both domestic and global players in the advertising sector.
AlaskaSilver Corporate Presentation Apr 28 2025.pdf
AlaskaSilver Corporate Presentation Apr 28 2025.pdfWestern Alaska Minerals Corp. Alaska Silver: Developing Critical Minerals & High-Grade Silver Resources
Alaska Silver is advancing a prolific 8-km mineral corridor hosting two significant deposits. Our flagship high-grade silver deposit at Waterpump Creek, which contains gallium (the U.S. #1 critical mineral), and the historic Illinois Creek mine anchor our 100% owned carbonate replacement system across an expansive, underexplored landscape.
Waterpump Creek: 75 Moz @ 980 g/t AgEq (Inferred), open for expansion north and south
Illinois Creek: 525 Koz AuEq - 373 Koz @ 1.3 g/t AuEq (Indicated), 152 Koz @ 1.44 g/t AuEq (Inferred)
2024 "Warm Springs" Discovery: First copper, gold, and Waterpump Creek-grade silver intercepts 0.8 miles from Illinois Creek
2025 Focus: Targeting additional high-grade silver discoveries at Waterpump Creek South and initiating studies on gallium recovery potential.
Disinformation in Society Report 2025 Key Findings
Disinformation in Society Report 2025 Key FindingsMariumAbdulhussein The Institute for Public Relations Behavioral Insights Research Center and Leger partnered on this 5th edition of the Disinformation in Society Report. We surveyed 2,000 U.S. adults to assess what sources they trust, how Americans perceive false or misleading information, who they hold responsible for spreading it, and what actions they believe are necessary to combat it.
BeMetals_Presentation_May_2025 .pdf
BeMetals_Presentation_May_2025 .pdfDerekIwanaka2 A 22 page overview of BeMetals Corp. for investors.
LDMMIA Bday celebration 2025 Gifts information
LDMMIA Bday celebration 2025 Gifts informationLDM Mia eStudios Attn: Team Loyalz and Guest Students.
To give Virtual Gifts/Tips,
please visit the Temple Office at:
https://ldmchapels.weebly.com
Optional and Any amount is appreciated.
Thanks for Being apart of the team and student readers.
TNR Gold Investor Summary - Building The Green Energy Metals Royalty and Gold...
TNR Gold Investor Summary - Building The Green Energy Metals Royalty and Gold...Kirill Klip Powered by Gold and Tesla Energy rEVolution: TNR Gold Investor Summary - Building The Green Energy Metals Royalty and Gold Company
From Sunlight to Savings The Rise of Homegrown Solar Power.pdf
From Sunlight to Savings The Rise of Homegrown Solar Power.pdfInsolation Energy With the rise in climate change and environmental concerns, many people are turning to alternative options for the betterment of the environment. The best option right now is solar power, due to its affordability, and long-term value.
NewBase 28 April 2025 Energy News issue - 1783 by Khaled Al Awadi_compressed...
NewBase 28 April 2025 Energy News issue - 1783 by Khaled Al Awadi_compressed...Khaled Al Awadi Greetings
Attached our latest energy news
NewBase 28 April 2025 Energy News issue - 1783 by Khaled Al AwadiGreetings
Attached our latest energy news
NewBase 28 April 2025 Energy News issue - 1783 by Khaled Al AwadiGreetings
Attached our latest energy news
NewBase 28 April 2025 Energy News issue - 1783 by Khaled Al Awadi
Affinity.co Lifecycle Marketing Presentation
Affinity.co Lifecycle Marketing Presentationomiller199514 This is a presentation I did as a part of an interview.
CGG Deck English - Apr 2025-edit (1).pptx
CGG Deck English - Apr 2025-edit (1).pptxChina_Gold_International_Resources China Gold Annual Report PPT
Network Detection and Response (NDR): The Future of Intelligent Cybersecurity
Network Detection and Response (NDR): The Future of Intelligent CybersecurityGauriKale30 Network Detection and Response (NDR) uses AI and behavioral analytics to detect, analyze, and respond to threats in real time, ensuring comprehensive and automated network security.
Mexico Office Furniture Market Share, Size, Growth & Trends (2025-2034)
Mexico Office Furniture Market Share, Size, Growth & Trends (2025-2034)janewatson684 The Mexico office furniture market size attained around USD 840.32 Million in 2024. The market is projected to grow at a CAGR of 3.60% between 2025 and 2034 and reach nearly USD 1196.86 Million by 2034.
Influence of Career Development on Retention of Employees in Private Univers...
Influence of Career Development on Retention of Employees in Private Univers...publication11 Retention of employees in universities is paramount for producing quantity and quality of human capital for
economic development of a country. Turnover has persistently remained high in private universities despite
employee attrition by institutions, which can disrupt organizational stability, quality of education and reputation.
Objectives of the study included performance appraisal, staff training and promotion practices on retention of
employees. Correlational research design and quantitative research were adopted. Total population was 85 with a
sample of 70 which was selected through simple random sampling. Data collection was through questionnaire and
analysed using multiple linear regression with help of SPSS. Results showed that both performance appraisal
(t=1.813, P=.076, P>.05) and staff training practices (t=-1.887, P=.065, P>.05) were statistical insignificant while
promotion practices (t=3.804, P=.000, P<.05) was statistically significantly influenced retention of employees.
The study concluded that performance appraisal and staff training has little relationship with employee retention
whereas promotion practices affect employee retention in private universities. Therefore, it was recommended
that organizations renovate performance appraisal and staff training practices while promoting employees
annually, review salary structure, ensure there is no biasness and promotion practices should be based on meritocracy. The findings could benefit management of private universities, Government and researchers.
Backbase: Regain Control of Your Digital Strategy
- 1. BACKBASE: Regain Control of Your Digital Strategy
- 2. Customer Behavior : Shift to Digital “.”2
- 3. Omni-Channel Customer Journey 1) Pursue an Omni-Channel Delivery Model 3
- 4. Outside-in Approach : Start with the Customer 4 Every Journey Start with the Customer… Technology Systems Processes Mind Devices Applications Companies
- 5. And Requires Hard Work at Infra Level… 5 The hard work happens here Technology Systems Processes Mind Devices Applications Companies
- 6. Online Banking 1 Eliminate Silos 6 Challenge : How to Eliminate Silo’s? Mobile Banking 1 Online Banking 2 Mobile Banking 2 ATM Kiosk CCC Branch
- 7. Existing Systems Processes IDM SSO CRM Eliminate Silos Omni-Channel Digital Banking 7 Backbase DBP Fast & Frictionless Personal & Relevant Superior Experience Any Time Any Place CRM Integration Security & Compliance Process Integration Application Integration
- 8. Key Digital Ingredients: Regain Control
- 9. CXP Services Digital Banking with Backbase DBP Digital Banking Services 3 2 1 4 Launchpad Retail | Wealth | Commercial Existing Core Systems Widget Widget CXP Manager Digital Banking Apps • Money Movement • PFM • Loyalty • E-Statements 5 Backbase DBP
- 10. Launchpad: User Experience Accelerators Backbase DBP 10 LAUNCHPAD Retail | Wealth | Commercial 1 Customer In control
- 11. Backbase DBP CXP: Omni-Channel Experience Orchestration CRM Security Services Content Repository Analytics Personalization ServicesIntegration Services Content Services Existing Systems SSO IDMESB Mobile SDKPublishing ServicesPresentation Services Search Services Customer Facing Apps CXP Services 2 IT In control
- 12. Backbase DBP CXP Manager: Take Control of your Digital Strategy 12 CXP Manager (Digital Managers) Business In control 3
- 13. Backbase DBP Digital Banking Services: Accelerate Innovation Core Systems Core Systems Digital Banking Services • Launchpad • CXP Services • Banking: Transactions, Cleansing, Categorize, Enrich, Savings, Budgets, Payments, Accounts, Entitlements, … • Universal: Alerts, Notification, Message Center, Auditing, Contacts, … • Re-Use & Rationalize Existing Systems Web Mobile Branch Widget Widget Widget Widget API API API Digital Banking Services4 CXP Integration Services
- 14. Backbase DBP Banking Marketplace: Ready to Go Banking Apps 5
- 15. We Are Backbase
- 16. Customer Experience Solutions. Delivered. INDUSTRY RECOGNITION 16 Gartner Magic Quadrant for Horizontal Portal Software Jim Murphy (October 2015) “Backbase is among the most highly regarded user experience platform vendors in time to implement”. ü Strong momentum since 2010 ü Lean User Experience Platform ”Most Visionary Vendor”
- 17. Customer Experience Solutions. Delivered. INDUSTRY RECOGNITION 17 Forrester Market Wave for Omni- Channel Banking Solutions Jost Hopperman (September 2015) “Backbase leads the Pack”. ü Broad business capabilities, ü Rich customer experience, ü Very solid technology and architecture “Backbase = Omni-Channel Leader
- 18. Customer Experience Solutions. Delivered. INDUSTRY RECOGNITION
- 19. Why Backbase Mission : Make you a Digital Leader
- 20. Q&A
- 21. Thank you! Jelmer de Jong, Fintech Consultant, [email protected]