BFS in Europe
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The report analyzes the banking, financial services, and insurance (BFSI) IT outsourcing market in Europe, highlighting key trends, transaction activity, and the competitive landscape of service providers. It finds Europe to be the leading region for IT outsourcing transactions in this sector, with significant investment in next-generation technologies. The report also identifies key service providers and emerging players within this market, as well as the implications for stakeholders navigating regulatory challenges and operational efficiencies.
BFS in Europe
- 1. Banking, Financial Services, and Insurance (BFSI) IT Outsourcing Market Report: December 2013 – Preview Deck Topic: IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK MatrixTM Assessment 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029
- 2. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 2 Our research offerings for global services Subscription information l The full report is included in the following subscription(s) – BFSI ITO l In addition to published research, a subscription may include analyst inquiry, data cuts, and other services l If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: Corporate Headquarters Office: +1-214-451-3000 [email protected] European Headquarters Office: +44-207-129-1318 [email protected] 1 Banking, financial services, and insurance Custom research capabilities l Benchmarking | Pricing, delivery model, skill portfolio l Peer analysis | Scope, sourcing models, locations l Locations | Cost, skills, sustainability, portfolio – plus a tracking tool l Tracking services | Service providers, locations, risk l Other | Market intelligence, service provider capabilities, technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePointTM Global sourcing Locations InsiderTM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud VistaTM BFSI1 business process BFSI1 information technology Market VistaTM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
- 3. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 3 Everest Group’s BFSI research is based on two key sources of proprietary information Note: We continuously monitor market developments and track additional service providers beyond those included in the analysis Confidentiality: Everest Group takes its confidentialitypledge very seriously. Any information, that is contract-specific, will be presented back to the industry only in an aggregated fashion l Everest Group’s proprietary database of 400+ large, active, multi-year AO contracts within BFSI (updated annually). The database tracks the following elements of each large AO relationship: – Buyer details including industry, size, and signing region – Contract details including TCV, ACV, term, start date, service provider FTEs, and pricing structure – Activity broken down separately for banking, capital markets, insurance, and by LoB (e.g., investment banking, asset management, custody and funds administration, and brokerage services) – Scope includes coverage of buyer’s geography as well as functional activities – Global sourcing including delivery locations and level of offshoring l Everest Group’s proprietary database of operational capability of 25+ BFSI AO service providers (updated annually through primary data collection via service provider RFIs) l The database tracks the following capability elements for each service provider: – Major BFSI AO clients and recent wins – Overall revenue, total employees, and BFSI employees – Recent BFSI-related developments – BFSI AO delivery locations – BFSI AO service suite – Domain capabilities, proprietary solutions, and intellectual property investments 1 2 Service providers covered in the analysis
- 4. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 4 Table of contents (page 1 of 3) Background and methodology 6 Summary of Key messages 12 l Summary of key messages 13 l Implications for key stakeholders 16 Section I: Banking and capital markets ITO Overview 18 l Global IT outsourcing size and split by vertical 19 l Global banking and capital markets ITO market size with Europe’s share 20 l Banking and capital markets ITO transactions by region 21 l Banking and capital markets ITO transactions in Europe’s key regions 22 l Banking and capital markets ITO transactions trends in Europe 24 Section II: Banking and capital markets AO overview in Europe 29 l Trends and characteristics for large-sized transactions in banking and capital markets AO in Europe 32 l Adoption trends – subfunctions, Line of Businesses (LoBs), and buyer size 34 l Renewals 37 l Offshore leverage 38 l Delivery locations 39 Topic Page no.
- 5. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 5 Table of contents (page 2 of 3) Section III: Emerging priorities of buyers and key investment themes in European banking and capital markets 42 l Key Trends driving banking and capital markets’ technology investments in Europe 43 l Next generation investment themes by European banks and capital markets firms 53 – Social media 54 – Mobility 56 – Analytics 58 – Cloud 61 Section IV: Europe banking and capital markets AO service provider landscape 63 l Assessment of banking and capital markets AO service providers in Europe by 65 – Scale 66 – Scope 67 – Domain investments 69 – Delivery Footprint 82 – Market Success 84 l Summary dashboard: Delivery capability assessment of providers for large banking AO relationships in Europe 85 l Summary dashboard: Delivery capability assessment of providers for large capital markets AO relationships in Europe 87 l Everest Group PEAK Matrix for large banking AO relationships in Europe 89 l Everest Group PEAK Matrix for large capital markets AO relationships in Europe 90 Topic Page no.
- 6. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 6 Table of contents (page 3 of 3) Section V: Europe banking and capital markets AO PEAK Matrix characteristics 91 l Analysis of three service provider categories on the PEAK Matrix by 92 – Market share and scale 93 – Scope characteristics 97 – Market activity 100 – Delivery footprint 102 Appendix 105 l Glossary of terms 106 l BFSI ITO research calendar 108 l References 109 Topic Page no.
- 7. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 7 Summary of key messages (page 1 of 2) Banking and capital markets ITO overview l Europe accounts for the most transaction activity when it comes to banking and capital markets ITO l Within European banking and capital markets ITO transactions, AO deals remained prominent l The spending patterns of capital markets firms towards ITO in Europe is tending towards their banker counterparts The European banking and capital markets industry is undergoing an evolutionary period. The industry is also faced with multiple challenges that pressurize them to improve operational efficiencies. Further, European banks and financial firms continue to operate in an uncertain regulatory environment, which makes transition for compliance challenging and complex. European Chief Information Officers (CIOs) are looking at leveraging next-generation services, such as social media, mobility, analytics, and cloud, to achieve cost arbitrage while enhancing customer experience and meeting regulatory compliance. As both European buyers (banks and capital markets firms) and global service providers seek to design solutions for these challenges, it is essential to understand the specific changes in the market environment, and devise an effective approach to adapt accordingly. Some of the findings in this report, among others, are: Source: Everest Group (2013) Banking and capital markets AO overview in Europe l In the last three years, capital markets firms have been big-ticket buyers l Application maintenance services has witnessed a significant demand from European buyers l Poland is emerging as an important delivery location for banking AO services delivery
- 8. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 8 Summary of key messages (page 2 of 2) Emerging priorities of buyers and key investment themes l European banks and financial firms are driven by multiple factors (need to improve profitability, changing regulatory environment, need for multi-channel capabilities etc.) to invest in technology l Banks and capital market firms are investing in next-generation IT solutions such as Social media, Mobility, Analytics, and Cloud (SMAC) to address challenges in the existing market place Source: Everest Group (2013) European banking and capital markets AO service provider landscape Europe banking AO service provider landscape l Leaders: Accenture, CGI, Cognizant, IBM, and TCS l Major Contenders: Capgemini, CSC, Dell, EPAM, HCL, HP, Infosys, ITC, L&T Infotech, Luxoft, MphasiS, Polaris, and Wipro l Emerging Players: Envanda, Hexaware, Tech Mahindra, and Unisys Europe capital markets AO service provider landscape l Leaders: Accenture, Cognizant, IBM, and TCS l Major Contenders: Capgemini, CGI, CSC, EPAM, HCL, Infosys, Luxoft, and Wipro l Emerging Players: Dell, L&T Infotech, and Tech Mahindra European banking and capital markets AO service provider landscape l While global and offshore majors lead in terms of European banking and capital markets AO revenue/headcount, regional players have also built considerable scale to serve the market l UK has been the key banking and capital markets AO geography for most service provider categories l While global majors leveraged the M&A route to strengthen their capabilities in the region, offshore majors invested in alliances and partnerships
- 9. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 9 Europe dominates the global market when it comes to banking and capital markets ITO transactions Source: Everest Group (2013) Banking and capital markets ITO transactions by geography 2008-2012; Number of transactions XX XX XX XX XX 2008 2009 2010 2011 2012 North America XX XX XX XX XX 2008 2009 2010 2011 2012 APAC XX XX XX XX XX 2008 2009 2010 2011 2012 Europe XX XX XX XX XX 2008 2009 2010 2011 2012 RoW
- 10. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 10 Drivers for banks and capital markets firms Text Changing regulatory environment Need for multi-channel capabilities Growth in social media adoption Need to enhance customer base Need to improve profitability Increasing penetration of mobile devices Key trends driving banking and capital markets’ technology investments in Europe 1 2 3 3a 3b 4 Driving force Investment themes in technology Big data / customer data analytics, customer experience, cloud services, etc. Big data, regulatory reporting, risk management, etc. Multi-channel integration focusing on digital channels and an integrated architecture, data management, analytics, etc. Social media analytics, data security, etc. Mobile payments platforms, “real time” systems to deliver updates, mobile trading platforms, etc. Analytics and big data, cross product integration, mobile solutions, platforms that support cross border transactions/ trading, etc. 1 2 3 3a 3b 4 Source: Everest Group (2013)
- 11. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 11 European banks and capital firms have witnessed a higher adoption of cloud services as compared to their global counterparts Industry adoption of cloud services 2012; Percentage of deals Public sector Services Manufacturing Healthcare Retail & distribution Banking Financial services Others Global, N = XX Europe, N = XX Source: Everest Group (2013)
- 12. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 12 Everest Group PEAK Matrix for large banking AO relationships in Europe High Low 75thpercentile 75th percentile 25th percentile 25thpercentile Low High Banking AO delivery capability (Scale, scope, domain investments, delivery footprint, and buyer satisfaction) Marketsuccess Emerging Players Leaders Major Contenders Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Banking AO in Europe1 Tech Mahindra MphasiS L&T Infotech Wipro CSC Capgemini HPES Dell HCL Infosys CGI Cognizant TCS IBM Accenture ITC Infotech Luxoft Hexaware Unisys Endava Polaris EPAM Leaders Major Contenders Emerging Players 1 PEAK Matrix specific to large (>US$25 million TCV), multi-year (>3 years) application outsourcing relationships for the banking sector (retail banking, wholesale banking, credit cards, loans, and mortgages) in Europe; excludes capital markets and insurance Note: Assessment for Accenture, Capgemini, HP, IBM, and Wipro excludes service provider inputs and is based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with banking buyers Source: Everest Group (2013)
- 13. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 13 Everest Group PEAK Matrix for large capital markets AO relationships in Europe High 75thpercentile 75th percentile 25th percentile 25thpercentile Low High Capital markets AO delivery capability (Scale, scope, domain investments, delivery footprint, and buyer satisfaction) Emerging Players Leaders Major Contenders Leaders Major Contenders Emerging Players Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Capital Markets AO in Europe1 Low TCS IBM Accenture CognizantHCL Capgemini EPAM Infosys CGI Luxoft Wipro CSC L&T Infotech Dell Tech Mahindra 1 PEAK Matrix specific to large (>US$25 million TCV), multi-year (>3 years) application outsourcing relationships for the capital markets sector (investment banking, asset management, custody, fund administration, and brokerage) in Europe; excludes banking and insurance Note: Assessment for Accenture, Capgemini, IBM, and Wipro excludes service provider inputs and is based on Everest Group’s proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with capital markets buyers Source: Everest Group (2013) Marketsuccess
- 14. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 14 BFSI ITO research calendar Topic Release date Published Current June-2013Analytics in Banking: War is Ninety Percent Information June-2013IT Outsourcing in Banking – Annual Report 2013: Banking for the Next Generation August-2013IT Outsourcing in Banking – Service Provider Landscape with PEAK Matrix Assessment 2013 September-2013IT Outsourcing in Banking – Service Provider Profile Compendium 2013 December-2013IT Outsourcing in Insurance – Annual Report 2013: SMAC is the Panacea for all Insurance Industry Problems Q4-2013IT Outsourcing in Insurance – Service Provider Landscape with PEAK Matrix Assessment 2013 December-2013IT Outsourcing in European Banking and Capital Markets – SP Landscape with PEAK MatrixTM Assessment 2013 September-2013IT Outsourcing in Capital Markets – Annual Report 2013: Deploying Technology to Counter Environmental Challenges October-2013IT Outsourcing in Capital Markets – Service Provider Landscape with PEAK Matrix Assessment 2013 December-2013IT Outsourcing in Capital Markets – Service Provider Profile Compendium 2013 Q1-2014IT Outsourcing in Insurance – Service Provider Profile Compendium 2013 Q1-2014RFI collection process for BFSI ITO Q1-2014Analytics in Banking: War is Ninety Percent Information
- 15. Copyright © 2013, Everest Global, Inc. EGR-2013-11-PD-1029 15 For more information on this and other research published by Everest Group, please contact us: Jimit Arora, Vice President: Rajat Juneja, Practice Director: Sivaram S, Senior Analyst The following documents are recommended for additional insight into the topic covered in this report. The recommended documents either provide additional details on the topic or complementary content that may be of interest. 1. IT Outsourcing in Banking – Annual Report 2013: Banking For the Next Generation (EGR-2013-11-R-0893); 2013. This report provides an overview of the Application Outsourcing (AO) market for the banking industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$25 million in TCV and over three years in duration). The report analyzes key trends in market size & growth, demand drivers, adoption & scope trends, emerging priorities of buyers, key investment themes, and future outlook for 2013 with regards to such large banking AO deals 2. Analytics in Banking: War is Ninety Percent Information (EGR-2013-11-R-0888); 2013. This report provides a comprehensive understanding of the analytics services industry with focus on banking domain. Analytics adoption in the banking industry is covered in depth, exploring various aspects such as market size, key drivers, recent analytics initiatives, and challenges. The report also analyses the trends in analytics deals for various banking subverticals (cards, retail, commercial, and lending) and evaluates analytics capabilities of 20+ service providers in the banking space 3. IT Outsourcing in Capital Markets – Annual Report 2013: Deploying Technology to Counter Environmental Challenges (EGR-2013-11-R-0939); 2013. This report provides an overview of the Application Outsourcing (AO) market for the capital markets industry, through an in-depth analysis of large-sized AO contracts (i.e., contracts over US$ 25 million in TCV and over three years in duration). The report analyzes key trends in market size & growth, demand drivers, adoption & scope trends, emerging priorities of buyers, key investment themes, and future outlook for 2013 with regards to such large capital markets AO deals) [email protected] [email protected] [email protected] Additional research references Phone: +1-214-451-3110 Email: [email protected] Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240
- 16. Blogs www.sherpasinblueshirts.com www.gainingaltitudeinthecloud.com Twitter @EverestGroup @Everest_Cloud Stay connected Websites www.everestgrp.com research.everestgrp.com Dallas (Headquarters) [email protected] +1-214-451-3000 New York [email protected] +1-646-805-4000 Toronto [email protected] +1-647-557-3475 London [email protected] +44-207-129-1318 Delhi [email protected] +91-124-284-1000 At a glance l With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services l Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches l Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories