Basics of Communication by Purnima Saini
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The document outlines various types of communication, emphasizing non-verbal, written, and oral forms. It details barriers to effective communication, such as language barriers, noise, overload of information, emotional influences, and gaps due to hierarchical structures. The document also suggests strategies for improving communication, including using simple language, active listening, and ensuring clarity and completeness.
Basics of Communication by Purnima Saini
- 4. TyPes oF CommuniCation Non- Verbal Written Communication Communication Oral Communication
- 5. Flows in five direction
- 9. Language - The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon Noise - Various things stop a message from getting through or being heard – e.g. poor connection, background noise, distractions, too many people speaking Overload - Too much information can cause problems e.g. slow down decision making Emotion - The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted Gaps - Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message Inconsistency - If people receive conflicting or inconsistent messages, then they may ignore or block them
- 11. • Eliminating differences in perception • Use of Simple Language • Reduction and elimination of noise levels • Active Listening • Emotional State • Avoid Information Overload • Give Constructive Feedback • Proper Media Selection • Flexibility in meeting targets
- 12. 7c’ of Communication Completeness Correctness Conciseness Courtesy 7-C Consideration Concreteness Clarity
- 13. Thank you